Aurea Process

Aurea Process

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Score 5.0 out of 100
Aurea Process (formerly CX Platform)

Overview

Recent Reviews

Better fit for smaller players

5 out of 10
April 06, 2018
Aurea CX Platform is a customer experience solution. It consists of 3 parts - CX Processes, CX Messenger and CX Monitor. The first part, …
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Pricing

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License

$200,000

Cloud
per year

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

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Product Details

What is Aurea Process?

Aurea Process (formerly The Aurea CX Platform) comprises three major enterprise infrastructure solutions – Process for business process automation, an enterprise service bus in Messenger, and Monitor for automated IT systems monitoring. Aurea Process Enterprise Edition combines all three solutions and weaves them together with Studio, a visual modeling tool that allows you to graphically design, build, test and deploy new business processes, monitoring requirements and integrations.

Aurea Process Screenshots

CX Platform enables leading companies to modernize, automate, and monitor their back office by bridging legacy SOA solutions to modern micro-service and container-based architectures.

Aurea Process Video

How Aurea Process is Approaching Enterprise Differently

Aurea Process Competitors

Aurea Process Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Aurea Process?

Aurea Process (formerly CX Process) from Aurea Software in Austin is a business process management offering, based on Savvion BPM.

Who uses Aurea Process?

The most common users of Aurea Process are from Mid-sized Companies (51-1,000 employees) and the Capital Markets industry.

Reviews and Ratings

 (8)

Reviews

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Score 5 out of 10
Vetted Review
Verified User
Review Source
Aurea CX Platform is a customer experience solution. It consists of 3 parts - CX Processes, CX Messenger and CX Monitor. The first part, CX Processes, is focused on customer experience modelling. The second part, CX Messenger, is essentially a tool that allows plug-and-play implementation. The third one, CX Monitor, functions as a tracking tool that keeps an eye on the integrated systems and any changes that happen over time. There is also an analytical functionality called CX Monitor Enterprise.
  • Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
  • User-friendly UI
  • Relatively painless implementation
  • Standard edition is significantly lighter touch than the (pricier) Enterprise version
  • There are similar solutions on the market that are competitively prices and offer positive user experience
  • Data migration can be tricky at times
The tool has potential. Its capabilities and visual aspects could be considered rather basic but this might improve, particularly if the business intelligence/analytics aspect is leveraged. Once running well, it could allow (perhaps smaller) companies to successfully improve their customers' experiences through digitalizing customer journey - and we all know that customer loyalty goes a long way. However, whether or not the tool is comprehensive enough to deliver this for larger companies with more complex, multi- and omni-channel interactions is yet to be seen...