Beneficial and Qualified Options to Identify and Resolve Customer Journey Situations
This tool is helpful when it comes to
creating outstanding customer journeys and optimizing revenue.
Allows customer journeys to be …
Overview
What is Auryc?
Auryc in Los Altos offers their visual intelligence platform to help organizations create exceptional customer journeys and increase revenue.
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What is Auryc?
Auryc in Los Altos offers their visual intelligence platform to help organizations create exceptional customer journeys and increase revenue.
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- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
- About
- Tech Details
What is Auryc?
The Auryc Customer Experience Intelligence Platform is presented as an accelerator for product improvement prioritized by real business impact.
The solution aims to produce a “golden record” of customers' experience to surface the true impact of any customer frustration through Auryc’s predictive insights, powered by behavioral data, conversion data, customer feedback, and session replay. And with its integration partners and API, users can export all 1st-party data into their own systems of record and systems of action.
No-Code Analytics - Capture
Auryc Analytics captures 100% of every user session easily without the need to code or tags to create a true full view of online customer experience, including retroactive analysis.
Customer Feedback / VOC - Listen
Auryc Customer Feedback triggers in-the-moment customer responses like surveys, Net Promoter Score (NPS), and Customer Effort Score (CES), with AI-driven sentiment analysis to provide more context to user frustrations.
Session Replay-Reproduce
Auryc Session Replay records detailed user sessions so the user can visualize any struggle customers experience. See where customers fumble, rage click, and lose interest.
Performance Impact Reports - Prioritize & Optimize
Auryc Insights aggregates all site visitor data and surfaces the issues that impact loyalty, performance, and revenue the most , to help prioritize where to improve. Gain insights into frequency, recency, and severity of every issue.
Auryc Features
Customer experience management Features
- Supported: Product usage analytics
- Supported: Customer experience profiles
- Supported: Customer experience dashboard
- Supported: Customer journey mapping
- Supported: Multi-channel customer feedback collection
Results and Analysis Features
- Supported: Click analytics
- Supported: Scroll maps
- Supported: Conversion tracking
- Supported: Goal tracking
- Supported: Funnel Analysis
- Supported: Session Recording and Replay
Mobile Capabilities Features
- Supported: Responsive Design for Web Access
- Supported: Mobile Application
- Supported: Dashboard / Report / Visualization Interactivity on Mobile
Security and Administration Features
- Supported: GDPR compliance
- Supported: Secure web hosting
- Supported: Audit logs
Additional Features
- Supported: Performance impact reports
- Supported: No-code analytics
- Supported: Customer experience ROI
Auryc Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(5)Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
January 28, 2022
Beneficial and Qualified Options to Identify and Resolve Customer Journey Situations
This tool is helpful when it comes to
creating outstanding customer journeys and optimizing revenue.
Allows customer journeys to be optimized
faster.
Manifest and emphasize what is essential
information with a visual context in all digital user interactions.
As part of our ongoing website optimization
efforts, this is useful for tracking custom events.
- It is ideal for tracking user behavior and engagement.
- It helps discover what works and what doesn't, as well as what can be improved.
- It is a fantastic tool to discover where and why our consumers are having problems.
- Despite the fact that Auryc's team is always training and guiding you through everything, there is a learning curve for novices.
- Auryc helps with site performance, checkout, landing page optimization, blog updates, and customer service and NPS, among other things.
- We have options for backtracking events if we don't configure tracking for a particular event.
- It's great for recording sessions and seeing how users interact with the website.
- Through funnel views, stakeholders can see churn and optimization goals.
- Glassbox and UserReplay
Auryc provides an easily accessible
customer support team that is quick to answer queries or provide installation
assistance via email and online documentation. It is also well optimized, with quick
results when analyzing large and medium data sets, not without first ignoring
that allows integration with a variety of third-party alternatives.
November 23, 2021
Great tool but onboarding required
Auryc is the primary tool for the company to track user behavior, validate use cases and identify both potential bugs and areas of opportunity. Once our team was able to understand the tool, it was very helpful to observe specific trends. And we had a dedicated account manager who was always supportive when we had questions along the way. As a Sr. UX Designer, I would go into Auryc to watch unmoderated users click through our app, observe areas where there were clicking, track rage clicks, and heatmap the pages so I could optimize our comps.
- Heat mapping.
- User Flows.
- Video Recording.
- Reporting.
- Linking with dynamic elements so that tracking universal components doesn't require additional engineering effort.
- Onboarding new users.
- Video sessions.
- High level behavioral statistics and analytics.
- Heat mapping.
- I'm not sure what tangible benefit Auryc provided other than some validation of flows.
- Insights on error handing and supporting us to improve the experience.
- The platform did help us focus our effort on the breakpoints that had the most impact on our bottom line.
November 23, 2021
The tool provides useful and actionable insights
We use the tool to monitor user engagement and behaviour by setting up events through the tool. The tool helps us understand the level of interaction the users have with our product and what works for the user & does not work and what could potentially be better for them.
- The tool provides actionable insights with ease.
- The report summary and the recorded user sessions are great.
- The support team is also very responsive and helpful.
- Nothing that I dislike in specific.
- However, it would be nice to have better and exhaustive support guides/user manuals to help create custom reports and use the tool more effecively.
- The dashboard could be slightly better as too much data can be overwhelming at times.
- Setting up events.
- Recorded user sessions.
- Insights on user sessions.
- Know how the users engage with the product.
- Check if the user gets stuck anywhere.
- Recorded sessions are great.
I use Auryc for the feedback section and screen recording. If someone leaves feedback that requires customer support we will reach out to help. We use the screen recordings to see if something on the site is not working properly. We also you the heatmaps to see the customers' journey and if the site needs to be improved to increase revenue.
- Feedback collection.
- Screen recordings for trouble shooting.
- Heatmaps.
- Clean reporting.
- Feedback.
- Screen recordings.
- Heat maps.
- The voice of the customer section has been great in assisting with customer service issues in a timely manner.
- The Behavior sessions have been great when IT needs to troubleshoot something on the website and they can't recreate the issue.
- Auryc has been great at showing site speed spikes to determine what might be causing it.