Some honest feedback
Use Cases and Deployment Scope
We use AIT to write technical content for our medical devices.
Pros
- Responds promptly to IT tickets
- Supportive staff
- Helpful mindset
Cons
- Lots of known issue in the system that have not been fixed
- Mixed info on how to fix system issues
- Translations are very cumbersome and time consuming
- Better instructions on how to set up system
Return on Investment
- Currently our ROI in negative when it comes to the time in takes for translating content. Currently, the XML files take over 4x as long as other file types.
Usability
Alternatives Considered
Adobe Robohelp, XMetaL Author and DITAworks