Name: Automaise
Author: Automaise

Call Center Workforce Optimization

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Batch Management Software

Version Control

Development

Business Intelligence (BI)

Collaboration

Enterprise Legal Management

Facility Management

Transportation & Logistics

Enterprise

Accounting

Accounts Payable

Anti-Money Laundering (AML)

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

AI Governance

Cloud Storage

Complex Event Processing

Consulting and Advisory Services

Data Center Virtualization

Fraud Detection

Integration Platform as a Service (iPaaS)

IoT Device Management

Network Performance Monitoring

Network Simulation

Platform-as-a-Service (PaaS)

Remote Desktop

Robotic Process Automation (RPA)

SaaS Backup

Server Management

System Monitoring

Time Series Databases

Unified Communications Monitoring

User Virtualization

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Blogging

Content Management

Contest Management

Email Marketing

Marketing Automation

Mobile Advertising

Mobile Analytics

Product Intelligence

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Government Contracting

Product Configuration

Quote to Cash

Sales Engagement

Social Commerce

Sales

Secure Access Service Edge (SASE)

Security

Camp Management

Construction Workforce Management

Dental

Loan Servicing

Nonprofit CRM

Vertical-Specific

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Document Locator

ColumbiaSoft

Frosmo

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Azurepath

Azurepath, LLC.

Automaise is a customer service solution that utilizes AI technology to optimize customer support operations and enhance customer experience. According to the vendor, Automaise offers a suite of AI-based products tailored to maximize productivity, improve support efficiency, and automate complex back-office processes. It is designed for companies with 10 to 5,000 support agents, and industries such as insurance, ecommerce/retail, logistics, contact center/telco, and banking are said to benefit from Automaise's solutions.

## Key Features

**AI Studio**: According to the vendor, AI Studio allows businesses to create and train custom AI models for customer support using a user-friendly interface tailored to their specific needs.

**Automation Studio**: The vendor claims that Automation Studio enables businesses to automate complex back-office processes with a visual interface, reducing manual effort and increasing operational efficiency.

**Automaise Support Genius**: According to the vendor, Automaise Support Genius is a suite of AI-based products, including Support Genius Lite, Agent Assistant, and Customer Assistant, designed to maximize productivity and improve customer experience.

**Support Genius Lite**: The vendor states that Support Genius Lite eliminates the need for integrations, assists support agents in handling a wide range of relevant tasks efficiently, and frees them from time-consuming tasks.

**Agent Assistant**: According to the vendor, Agent Assistant provides intelligent suggestions and recommendations to customer service agents, aiming to boost their productivity and improve support efficiency.

**Customer Assistant**: The vendor claims that Customer Assistant is an AI-powered front office solution that reduces support case tickets and calls by deflecting them, providing automated responses and assistance to customers.

**Backoffice Process Assistant**: According to the vendor, Backoffice Process Assistant intelligently automates complex back-office processes, streamlining repetitive tasks and improving operational efficiency.

**Automaise Platform**: The vendor states that Automaise Platform is a no-code/low-code platform that allows businesses to build and deploy AI solutions without extensive coding knowledge, serving as the foundation for all Automaise solutions.


Professional Subscription

Kintone

Growth

Unlimited

Creatio

Automaise

Low-Code Development

Low-code development tools allow non developers to build simple process applications with little oversight. These tools simplify the application building process, and are frequently used for simple process applications.

Visual Modeling

Visual modeling tooling allows business users to design processes visually.

Drag-and-drop Interfaces

Drag-and-drop interface for building applications

Platform Security

Security guardrails in place to help prevent malware, data breaches etc.

Platform User Management

Tools enabling admins to control user access and on-board and off-board users

Reusability

An internal repository where assets, modules, and even entire applications can be reused

Platform Scalability

Apps developed by low-code platform must be scalable and capable of supporting large numbers of users

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Overview

What is Automaise?