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Automation Hero

Automation Hero

Overview

What is Automation Hero?

Automation Hero is an intelligent automation platform from the company of the same name in San Francisco, that offers customized solutions to automating business processes and common customer requests while producing data-driven insights to augment employee decision making.

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Pricing

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What is Automation Hero?

Automation Hero is an intelligent automation platform from the company of the same name in San Francisco, that offers customized solutions to automating business processes and common customer requests while producing data-driven insights to augment employee decision making.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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IBM Robotic Process Automation with Automation Anywhere is a robotic process automation solution combining business process management tools from IBM with Automation Anywhere's bots and automation capabilities.

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Product Details

What is Automation Hero?

Automation Hero Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(2)

Reviews

(1-1 of 1)
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francesca turra | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Automation Hero’s goal is to integrate artificial intelligence in the day by day activities, especially the ones linked to repetitive tasks managed by humans. In our organization (insurance field), Automation Hero is used for recognizing data from documents and pictures, for giving the email sender an automatic reply with basic/simple information, and for mail classification. In some cases, Automation Hero manages activities without human intervention; in other cases, it helps the human to manage his work quickly or in a more orderly way (we call it the “human in the loop use case”). This output can be easily realized through the Hero Platform. With this Platform, you can build different flows for different needs, so any flow is separated from the other, and it is very simple to manage them when you have to modify single aspects. For every output you want, you have to create a different flow. Automation Hero helps our organization on two sides: - from the external point of view; it gives the customer more efficient and quick answers; - on the internal side, it gives the possibility the people to focus on value activities instead of wasting time on activities that could be managed from a machine. Moreover, the possibility to create flows without strong IT skills sets our company free from the constant contact and time respect of the IT department.
  • Reading standard documents.
  • Identifies key words inside a text and provides automatic replies.
  • Emails classification.
  • The user interface could be more detailed (Robin).
  • Also documents in txt or html format could be read.
  • The help section for clients could be integrated into the platform without switching from one to another.
I recommend Automation Hero when you receive a lot of communications (email or fax) with a lot of attachments like documents or picture, for which there is a human operator that has to collect all the information from them and this information are basically always the same (same information, same fields, some pictures...). Automation Hero needs a little training to perform well, and this can be realized only if there is a large number of inputs. Instead, if your company manages few documents or only documents written by a human, I think Automation Hero isn't a good choice because the performance isn't good enough, and you have to dedicate too much time to the training (the value of Automation Hero is the possibility to arrange your activities quickly so if you need a lot of time, the solution is not so convenient). Also, in the classification field, I recommend Automation Hero if you have a lot of emails to manage and if you need the first classification of them before they are managed by humans (so, emails are always read by humans who provide answers, but the first step of the classification may be managed by the machine). In a few words, I think Automation Hero could work for large companies.
  • Scalability
  • Easily management of the platform.
  • Automation and humans can work together.
  • Less IT costs because, with Hero Platforms, flows can be implemented without IT technical skills.
  • Better customer services for standard questions (speed reply).
  • Solutions are scalable so once you have created one you can reuse them in other departments (so the ROI for the implementation of Automation Hero must be considered for a lot of projects).
Automation Hero has a great support service for its customers. They are available to work closely with our team, especially for the first steps/first implementations, and they give us a team who is confident with our local native language. When there is something that goes wrong, they have quick answers for us, so we don't have to wait for the problem solutions.
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