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Automox

Automox

Overview

What is Automox?

Automox is an endpoint management solution from the company of the same name in Boulder. Cloud-based and globally available, Automox enforces OS & third-party patch management, security configurations, and custom scripting across Windows, Mac, and Linux from a single console.…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Andrew Parker | TrustRadius Reviewer
Andrew Parker
Cybersecurity Analyst
Orion Federal Credit Union (Banking, 201-500 employees)
Verified User
Engineer in Information Technology
Legal Services Company, 5001-10,000 employees
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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://atmx.io/TRpricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $2 per month per endpoint
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Product Details

What is Automox?

Automox is an IT automation platform for organizations used to keep Windows, macOS, and Linux endpoints patched, configured, controlled, and secured without servers or VPNs. It helps IT professionals to fix critical vulnerabilities faster, reduce complexity, and win back hours in their days.

Automox Features

  • Supported: OS Patching
  • Supported: Third Party Patching
  • Supported: Software Deployment
  • Supported: Vulnerability Remediation
  • Supported: BASH and PowerShell Scripting
  • Supported: Remote Control
  • Supported: Hardware and Software Inventory
  • Supported: Device Configuration
  • Supported: Reporting

Automox Integrations

Automox Competitors

Automox Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

Automox is an endpoint management solution from the company of the same name in Boulder. Cloud-based and globally available, Automox enforces OS & third-party patch management, security configurations, and custom scripting across Windows, Mac, and Linux from a single console. With it, IT and SecOps can gain control and share visibility of on-prem, remote and virtual endpoints without the need to deploy costly infrastructure. Automox aims to reduce corporate risk while raising operational efficiency to deliver security outcomes faster, and with fewer resources.

Automox starts at $2.

Ivanti Endpoint Manager, Microsoft Intune, and ManageEngine Patch Manager Plus are common alternatives for Automox.

Reviewers rate Usability highest, with a score of 8.5.

The most common users of Automox are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(94)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
September 16, 2022

Automax Review

Robert Manno | TrustRadius Reviewer
Robert Manno
System Administrator
Miller-Keystone Blood Center (HCSC) (Hospital & Health Care, 501-1000 employees)
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Automox was implemented to replace WSUS for Windows and Office Product Patching. And as a tool to provide patching for 3 party applications.
Pros and Cons
  • Windows Patching
  • 3rd party application patching
  • Office patching
  • Application deployment
  • Support is almost non existent I've found.
  • We had an onboarding process that was never finished in my opinion
  • Resolving issues in a timely matter
Likelihood to Recommend
We went live in May, and we encountered issues where the agents randomly just stop working and show as disconnected in the console. Automox support has largely consisted of gathering log files and updating the agent over and over and the problem persists. As such we are still not 100% according to their own console and we are 5 months since we went live. We are now in a cycle of every few weeks we get an email from support saying they are working on it. We also have an issue where devices were randomly rebooting without warning even though the agent was instructed to notify and give the user deferment options. We turned off the auto reboot and the problem has gone away. If an enduser reboots a device the Automox agent does not recognize a system restart has taken place and leaves it flagged as such. The only way to clear the flag is to have Automox initiate another reboot of the agent. The dashboard shows misleading numbers for pending updates that their support does not know where it's coming from. The ticket placed with support has been dead since going live.
Most Important Features
  • Windows Patching
  • 3rd Part Patching
  • Server Patching
Return on Investment
  • Reduced time working with WSUS
  • Spent more time getting agents to report
  • Reduced time with 3rd Party application patches when working properly.
Alternatives Considered
There was a lack of response from Ninja support during the IT trial and a higher overall price point. When we tested Automox the interface was pretty streamlined and deployment was simplified.
Support Rating
1
Two open tickets since going live. Neither has been resolved. 0% on support completion rate.
Premium Support
I was not involved in licensing.
Bug Resolution
Yes
Our tickets are still open. 1.) Agents which reside locally on the machines shut down, and never reconnect. 2.) Numbers displayed in Automox Console have no value. It may show a number, but when accessing that function there are no actions or anything reporting.
Exceptional Examples of Automox Support
no
Usability
7
I think this application has promise if they can get back on track. Its interface is less clunky than some of its competitors, but the lack of resolution on issues since the implementation is troubling.
Easy Tasks
  • Overall system status at a glance, if the console is working.
  • Ability to manually review and approve updates.
  • Searching for applied updates and drilling down to specific devices.
Difficult Tasks
  • Rollbacks
  • Getting any form of resolution from support
  • Auto Rebooting
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