Name: Autopilot Reviews
Rating: 10 (1 reviews)
Author: Autopilot Reviews

Help Desk

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Customer Support

Changelog

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Mobile App Development

Development

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Corporate Performance Management (CPM)

Desktop Publishing

Enhanced 911 (E911)

Manufacturing Execution

Org Chart

Smart Spaces

VoIP

Enterprise

Accounting

Cryptocurrency Mining

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Applicant Tracking

Corporate Learning Management

Course Authoring

Credentialing

HR Compliance

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Cloud Storage

Endpoint Encryption

Fraud Detection

HTML Editors

In-Memory Databases

Incident Response

Integration Platform as a Service (iPaaS)

Network Operating Systems

Network Performance Monitoring

Routers

SIP Trunking

Storage Area Network

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Traffic Switching

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Content Management

Content Marketing

Customer Reference Management

Data Management

Digital Signage

Email Marketing

Marketing Automation

Online Reputation Management

Social Login

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Quote to Cash

Sales

Auto Repair

Emergency Notification

HIPAA Compliance

Home Health Care

Insurance Agency Management

Intelligent Document Processing

OSS/BSS (Operations Support/Business Support)

Retail Analytics

Smart Cities

Vertical-Specific

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Autopilot Reviews is a customer feedback tool that, according to the vendor, aims to enhance the customer experience, boost sales, and improve customer retention for businesses of all sizes. The product is said to be suitable for healthcare institutions, educational institutions, construction equipment suppliers, customer service teams, and sales teams. Autopilot Reviews claims to automate positive Google reviews, provide proactive feedback, and offer personalized customer experiences to optimize front-line training, decrease costs, and drive sustainable revenue growth. The vendor also highlights features such as integration with CRMs, detailed reporting, and real-time issue resolution to further enhance the value of the tool.

## Key Features

**Automated Positive Google Reviews**: According to the vendor, Autopilot Reviews automates the process of getting positive reviews posted to a business's Google My Business profile. It claims to be the only customer experience (CX) tool that can redirect a percentage of positive customers to Google, allowing businesses to redirect 25%-100% of positive reviews to Google.

**Proactive Feedback**: The vendor states that Autopilot Reviews enables businesses to stay proactive with real-time feedback. It claims to help resolve issues quickly, avoid damaging Google reviews, and identify opportunities for improving customer service and satisfaction.

**Bigger Revenue Impact**: Autopilot Reviews claims that offering customer-centric services can make a business 5x more likely to receive repeated purchases and growth. The product aims to improve customer experience, sales, and retention while optimizing front-line training and decreasing costs.

**Personalized Customer Experience**: According to the vendor, Autopilot Reviews allows businesses to provide personalized responses that make customers feel valued and heard. It claims to enable highly personalized customer service based on actionable feedback, driving sustainable revenue growth through an optimized customer experience at every touchpoint.

**Detailed Reporting**: Autopilot Reviews claims to offer detailed reporting that can drive employee performance with positive customer reviews. It aims to empower C-Levels/Managers with better visibility into performance, motivating employees and improving customer service based on the insights provided.

**Integration with CRMs**: The vendor states that Autopilot Reviews can seamlessly connect with a business's current CRM platform, regardless of whether it's in-house or third-party. It claims that businesses can customize surveys to suit their specific needs and connect with customers conveniently over SMS or email, based on their goals and compliance guidelines.

**Compliance and Affordability**: Autopilot Reviews claims to easily uphold healthcare or educational institutional partners' standards of compliance. It states that it strictly follows HIPAA and CASL rules to avoid issues. The vendor also claims that businesses can experience financial scalability and complete functionality at a fraction of the usual cost.

**Real-Time Issue Resolution**: According to the vendor, Autopilot Reviews aims to help correct issues before they escalate. It claims to turn negative experiences into customer retention opportunities and elevate a business's Google Reviews score.

**Front-Line Connection**: Autopilot Reviews claims to enable businesses to connect and interact with customers at each touchpoint. It states that educational institutions can significantly improve student support, while businesses can showcase value to partners and save costs for taxpayers.

**Higher Response Rates and Survey Quality**: The vendor claims that Autopilot Reviews can help businesses achieve higher response rates and superior survey quality. It states that this can drive employee performance and customer satisfaction, while also providing actionable feedback to improve customer service.

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Autopilot Reviews

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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What is Autopilot Reviews?