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Users rely on TitleTec to access information on demand, such as determining if a client's tag can be renewed and issuing current decals. …
Overview
What is AutoPoint?
AutoPoint is a software suite providing tools for dealerships and OEMs to promote sales, run digital and email marketing campaigns, provide support, supply documentation, and increase customer retention. AutoPoint supports dealerships every step of the way so that they can…
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What is AutoPoint?
AutoPoint is a software suite providing tools for dealerships and OEMs to promote sales, run digital and email marketing campaigns, provide support, supply documentation, and increase customer retention. AutoPoint supports dealerships every step of the way so that they can ensure top-notch customer…
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is ALLDATA?
ALLDATA offers a suite of shop management applications for the automotive industry, for the management of either general auto repair or collision repair (e.g. diagnostic aid, repair aid, training, etc.).
What is ALLDATA?
ALLDATA offers a suite of shop management applications for the automotive industry, for the management of either general auto repair or collision repair (e.g. diagnostic aid, repair aid, training, etc.).
Product Demos
AutoPoint Photos Pro VIN Scanning Demo
YouTube
AutoPoint Photos Pro VIN Scanning Demo
YouTube
Product Details
- About
- Competitors
- Tech Details
What is AutoPoint?
AutoPoint is a software suite providing tools for dealerships and OEMs to promote sales, run digital and email marketing campaigns, provide support, supply documentation, and increase customer retention. AutoPoint supports dealerships every step of the way so that they can ensure top-notch customer satisfaction.
AutoPoint Competitors
- ALLDATA
- Mitchell RepairCenter
- Tractable
AutoPoint Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users rely on TitleTec to access information on demand, such as determining if a client's tag can be renewed and issuing current decals. This functionality helps them save time and ensure they have the latest and most accurate information at their fingertips. Additionally, the software provides reminders for titling and registration, helping customers stay on top of important tasks and avoid any potential penalties or delays. Overall, TitleTec offers users a convenient and efficient way to handle their title service needs.
However, some users have encountered programming bugs, errors, and printing issues while using TitleTec. These technical problems have caused frustration and delays in their day-to-day operations. Furthermore, reports of long wait times and difficulty reaching the support team have raised concerns about the responsiveness of the customer support. Users have expressed dissatisfaction with the lack of follow-up on reported programming issues, leading to unresolved problems. Instances of negative interactions with the support team, including being hung up on, have further added to this frustration.
Despite these challenges, leaving TitleTec would result in the inability to plate cars for the public and their own sales, which would significantly impact their ability to carry out this important task efficiently. While some users have started exploring alternative options for their title service needs due to these issues, it is worth considering that TitleTec still offers valuable features that streamline processes related to accessing information and managing titling and registration tasks.
Convenient Calculation of Taxes: Users have found the ability to calculate taxes on automobiles in other states using TitleTec extremely helpful. This feature has been mentioned by multiple reviewers and allows them to assist their customers with their tags and license no matter where they live.
Time-saving Paperwork Solution: Reviewers appreciate that TitleTec provides a convenient solution by allowing them to reprint registration and titling documents with customer information already filled in. This feature saves time and effort in completing paperwork for customers, as mentioned by several users.
Streamlined Registration Process: The ability to register a vehicle and procure a license plate for a customer while they are at the dealership is seen as a significant advantage by users. Multiple reviewers have highlighted this feature, noting that it streamlines the process and makes it more convenient for both the user and their customers.
Disastrous Transition: Several users have expressed dissatisfaction with the transition from TitleTec to Florida titletec, describing it as disgraceful and disastrous. They have reported numerous issues, errors, and bugs that have led to delays and angry customers.
Unreliable Printing Features: Users have complained about the printing features of the software, stating that they are unreliable and have uncertain functionality. This has caused frustration as it hampers their ability to print necessary documents accurately and efficiently.
Poor Customer Support: Many users have had negative experiences with the customer support provided for AutoPoint. They have found them unhelpful and ineffective in addressing their complaints. Additionally, users have highlighted long wait times for customer service and a lack of responsiveness through emails and online live chat.