Auvik

As an MSP, Auvik helps us monitor, manage, and maintain our clients environments for issues that can be difficult to report on or have visibility into without custom configuration. We have many different vendors we use for network and servers so it gives us the ability to standardize our alerting and monitoring of these devices.

So basically, Auvik is different from traditional RMM tools. Auvik focuses only on the network later in a customer network. But the information it provides is rich and insightful. Auvik is a fully cloud-based product and customers need not to worry about on-premise dependencies when using Auvik. Also, it is fully automated. Auvik helps the burden of IT admins by automating repetitive tasks. So you skilled IT persons can be assigned more productive tasks. This way Auvik increases the return on investment of IT teams. Also, Auvik has a fully automated network discovery process which will discover your network in a matter of minutes with all the inventories. Furthermore with its dynamic and navigational map helps to pinpoint and identify root cause of a particular issue quickly using its rich alerting mechanisms. So your overall ticket volume and ticket resolution time can be reduced. Auvik provides complete visibility on the network on a real-time basis and you can know in and out of your network. Auvik helps increasing confidence on IT systems by providing distaster recovery capabilities with configuration backup options so that you can recover device configurations at any time. Additionally, Auvik provides all the device life cycle information of each network components so that you can plan for network refreshes.

First stop for any network issue, Auvik creates tickets directly to our PSA so we don't miss a thing. For noisy devices, the alerts are customizable. Using Remote Browser allows us to log into Firewall, Switches, and NAS devices right in our web browser which saves us from having to rely on taking control over a server or workstation onsite.

We use Auvik in multiple ways across most of our clients - discovery, management, mitigation, configuration management, network trends, flow monitoring, alerting, and others. Deployment is quick and lightweight, which makes buy-in that much easier.

Auvik has been used to address many business cases and situations, including malware/crypto mitigation, emergency outage responses, validation of the network, and trending of network flows to create a baseline of the environment.

We are a Managed IT Services Provider (MSP) providing fully managed IT services to small and medium-sized businesses. We utilize Auvik for proactive network monitoring, alerting, and issue remediation at all of our client sites. We also leverage Auvik's integrations with our Ticketing and Documentation systems to efficiently document and inventory customer network infrastructure and devices.