Name: Avaamo
Rating: 7 (2 reviews)
Author: Avaamo

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Product Analytics

Development

Board Management

Business Intelligence (BI)

Collaboration

Contract Analysis

Demand Planning

Electronic Signature

Enterprise Generative AI

Internal Communications

Policy Management

Whistleblowing

Enterprise

Accounting

Invoicing

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

HR Management

Job Board

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

Cloud Cost Management

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Cybersecurity Consulting

Email Verification

Enterprise Service Bus

Fraud Detection

Function as a Service (FaaS)

IP Address Management (IPAM)

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Machine Identity Management

Network Performance Monitoring

Network Simulation

Open-Source Database

Release Management

Scale-Out Storage

Session Border Controllers

Software Composition Analysis (SCA)

Website Hosting

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audio Editing

Competitive Intelligence

Content Management

Customer Journey Analytics

Email Marketing

Email Testing

Gamification

Marketing Automation

Product Sampling

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Auction Software

Customer Relationship Management (CRM)

Lead Management

Sales

Architecture

Medical Billing

Veterinary

Vertical-Specific

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Avaamo headquartered in Los Gatos provides AI and chatbot building technology for sales, support, or IT operations.

Self-Serve Customer Service Solution

Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.

Essentials

Premium

Elite

Zoom Contact Center

Avaamo

Chatbots are AI to related to virtual sales or marketing assistants and like AI virtual sales assistants, they can be used to apply conversational marketing to web pages and apps. Chatbot platforms, or chatbot builders allow IT pros to build these conversational bots. They also be used for troubleshoot and IT operations support.

Chatbot

Avaamo Contact Center AI Healthcare Demo

Likelihood to Recommend

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chatbot automation

Refers to the personalization and overall quality of custom flows for  AI-based chatbot interactions to answer queries, book appointments, create tickets, transfer chats to an agent or direct users to a knowledge base. In addition to NLP, this may include AI learning/understanding models.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

AliveChat

Business Development Coordinator

Avaamo 2022-05-05 12:11:59

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Chatbot Platforms

Being in a consultative role with organisations, my role within the group is to translate complex business challenges into technical solutions through the use of strategy, creativity and technology. Avaamo is a innovative conversational interface provider that makes UI all the more seemless

Seamless and powerful transition to real person support
Not overly technical to implement in first instance
Intuitive conversational flow is paramount and delivered near-perfectly

Issues with other languages, such as Spanish currently
Expensive but arguably represents solid Value
No version control

World-class AI
Cloud based platform
UI orientated approach to customer support

ROI as end customers and end user appreciates new innovations
Increase on customer retention as it's cutting edge
Enterprise level customer acquisition uptick as new partnerships shine

Avaamo

Overview

What is Avaamo?