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Avalara Reviews

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397 Ratings
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Score 8.0 out of 100
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Reviews (1-25 of 219)

Jere Allen | TrustRadius Reviewer
July 24, 2020

If your e-commerce is growing, it helps to know what your owing! Avalara does it all.

Jere Allen
Score 9 out of 10
Vetted Review
Verified User
Review Source

Usability

9
Once integrated and properly set up, the software does most of the work for you. There are occasional hiccups, but that is true of all software. A lot of the ease depends on to what extent you let the platform do for you versus what you take on. For us, it decides which transaction to tax, assesses the tax rate based on the specific jurisdiction (and any changes in the tax rate), stores the exemption certificates and files the returns. Mostly what we are responsible for is reconciling the ledgers to the tax liability worksheets. It turns a complex and long set of tasks into a fairly simple and quick process.
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Marcus Warolin | TrustRadius Reviewer
April 28, 2020

Avalara - a top tier sales tax automation software

Marcus Warolin
Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

8
Avalara is very easy to use. Their site makes it easy to see your transactions and how much tax to each state you owe. I do always have difficulty finding the area on their site to make changes to states. Also I find their custom reports a bit of a challenge to use on their site.
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Eric Bernstein | TrustRadius Reviewer
July 29, 2020

Avalara, worst choice ever for sales tax. They didn't build their own software, fired the team that did and now they don't know how it works. You won't be able to get any tech support. 4 months of lies and they never got my API working.

Eric Bernstein
Score 1 out of 10
Vetted Review
Verified User
Review Source

Usability

1
I was never able to use the product and neither were they. They weren't able to get the order sync to work consistently. No one from the Avalara team was able to tell me what was wrong. They couldn't figure out the problem. I spoke with at least 5 different agents.
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Tom Berkompas | TrustRadius Reviewer
February 13, 2020

Implement Avalara ASAP - You Won't Regret It!

Tom Berkompas
Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

9
No system is perfect but Avalara has achieved the goal of making a fairly complex problem (almost) go away for companies like ours. Their website and UI are outstanding as they are intuitive and responsive and require the minimum number of clicks to accomplish what you want to do. The system rarely goes down and when it does it does not last. When I had an issue with a report that suddenly began omitting some data I needed to complete my return, I contacted the company and was able to show them the issue and they got it corrected.
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Braxton Todd | TrustRadius Reviewer
February 14, 2020

A Good Product For Certain Industries

Braxton Todd
Score 7 out of 10
Vetted Review
Verified User
Review Source

Usability

8
Although we have some serious reservations about using Avalara again with respect to specific, construction-oriented, tax questions, the service itself is not a poor product. The staff at Avalara are amiable and very useful when you are having a problem. Thus, the overall usability is a good fit for most individuals or companies.
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Yolie Nguyen | TrustRadius Reviewer
February 12, 2020

Avalara is worth considering for your business

Yolie Nguyen
Score 5 out of 10
Vetted Review
Verified User
Review Source

Usability

7
It is a decent system to use, it is user-friendly. However, there have been hiccups in implementation, or time spent to resolve issues. AvaTax system has miscalculated sales tax l even though the import transactions were correct, completed, committed, and had a different total. AvaTax also has a lot of issues with custom tax rules. For example they told me freight in Illinois will always be taxed, but the system never assessed sales tax on freight invoice lines without us forcing it through a custom tax rule. Which also had a lot of issues with the set up
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Judy Vorndran | TrustRadius Reviewer
February 11, 2020

Avalara is the Uber of sales tax - it has been transformative in its connector-related focus

Judy Vorndran
Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

9
100% better than manual and in some taxpayer instances can achieve greater than 80% risk mitigation - but it is not "set it and forget it," taxpayers must understand their nexus footprint, their taxability determinations and reporting obligations to work hand in hand with automation.
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Anonymous | TrustRadius Reviewer
February 09, 2020

Look no further than Avalara for your sales tax needs!

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

9
There are a few parts of the user interface that are not intuitive, such as running reports. But for the most part, the software is very easy to use. The Integration with Sage Intacct was smooth, and we never had to do any tweaks to it. The only issues I had where I had to talk to someone from Avalara had to do with custom tax codes, which would not be easy in any system.
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Anonymous | TrustRadius Reviewer
February 14, 2020

AvaTax for Calculating only

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

Usability

8
More user training would be great. We were repeatedly told that reporting was unavailable due to us not using the filing features, but recently found out we've had access all along to very useful reports.
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Lisa Burns | TrustRadius Reviewer
January 07, 2020

Avalara's pros & cons for storing & collecting tax certs

Lisa Burns
Score 7 out of 10
Vetted Review
Verified User
Review Source

Usability

7
Need to hit refresh often during process to add a certificate, and then they are not always there for a long time. Campaigns to collect new certs can have their own issues with knowing who all did and did not receive our email like if it was undeliverable. And when a document comes in from a dealer that is a failed transfer, we have no idea to know who actually sent it to let them know it failed and to try again.
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Avalara Scorecard Summary

Likelihood to Recommend (397)
8.0
Likelihood to Renew (16)
8.8
Usability (219)
8.0
Availability (6)
7.9
Performance (6)
8.2
Support Rating (10)
6.1
In-Person Training (2)
7.4
Online Training (3)
7.1
Implementation Rating (194)
7.2
Product Scalability (5)
8.0

Feature Scorecard Summary

Sales and Use Taxes (115)
8.3
Cross-border Taxes (24)
8.3
VAT / GST Taxes (23)
8.1
Energy and Fuel Taxes (15)
8.3
Geolocation for Tax Assessment (65)
8.1
3rd-Party Software Integrations (82)
7.5
Tax Data Reporting (95)
7.5
Compliance Administration Management (69)
8.1
Tax Exemption Processing (78)
7.7
Tax Document Management (74)
8.2
Complex Tax Scenario Management (52)
7.2

About Avalara

Avalara aims to help businesses get tax compliance right. Avalara customers can manage tax obligations from state, local, and other tax authorities around the world through the platform. Avalara states that the value proposition for users is that its tool provide efficient and more accurate solutions for managing those requirements.

The Avalara Tax Compliance Suite — Avalara AvaTax, Avalara Returns, and Avalara CertCapture — offers solutions for various transaction taxes, including sales and use, VAT, excise, communications, and others. Through the suite, users can calculate taxes, file and remit returns, and comply with document management requirements. More than 700 integrations are available for accounting systems, ERP and CRM providers, ecommerce platforms, and more. The company also offers Professional Services including Tax Advisory Services, Implementation Services, Managed Services, and Support Plans and Training to help customers prepare for and achieve compliance.

Categories:  Tax Compliance

Avalara Features

Type of tax Features
Has featureSales and Use Taxes
Has featureCross-border Taxes
Has featureVAT / GST Taxes
Has featureEnergy and Fuel Taxes
Tax Reporting & Compliance Features
Has featureGeolocation for Tax Assessment
Has feature3rd-Party Software Integrations
Has featureTax Data Reporting
Has featureCompliance Administration Management
Has featureTax Exemption Processing
Has featureTax Document Management
Has featureComplex Tax Scenario Management
Additional Features
Has featureCentralized tax management: Unify sales and use tax calculation, document management, and returns preparation under a single platform.
Has featureGeospatial location: Tax calculations delivered on-demand, with geospatial location technology to map rates to exact locations.
Has featureIntegrations: AvaTax connects with more than 700 prebuilt integrations to connect with your accounting, ecommerce, POS, and other systems, plus an advanced API.
Has featureCloud-based: A software-as-a-service solution, AvaTax updates take effect as soon as they are deployed, helping to ensure you are using the most current information.
Has featureExemption management: Request certificates from vendors and store them electronically for easy access and to effectively track expiration dates. Send automatic renewal requests before certificates expire.
Has featureReturns filing and remittance: Returns preparation and remittance in multiple jurisdictions. Avalara Returns can track and manage due dates and payment requirements, enabling you to pay all your returns with a single source of payment.
Has featureExcise tax: Calculate tax, prepare signature-ready returns, and track exempt customers efficiently for petroleum products, including excise, environmental, and sales and use taxes in the U.S. and Canada.
Has featureLodging: Manage lodging tax for your hotel or rental property with a solution that plugs into your reservation software to deliver lodging tax calculations in real time as well as prepares, files, and remits your lodge tax returns.
Has featureCommunications: Delivers tax calculations on a broad array of communications transactions by directly connecting to your current billing or ERP system, or to an in-house build via API.
Has featureVAT, India GST, and Brazil: Master the complexity of selling overseas with solutions for global businesses; from complete European VAT solutions to full compliance in Brazil, or GST in India.
Has featureCross-border: Cross-border sales are riddled with complex taxes, duties, shipping costs, and fees. With Avalara, you can calculate the final cost of global commerce transactions so your customers aren’t surprised by hidden costs.
Has featureBeverage Alcohol: Simplifying regulatory compliance for suppliers, distributors, and retailers in the beverage alcohol industry.

Avalara Screenshots

Avalara Video

Skip the line. In three, easy steps we will get you started with Avalara's premier sales tax automation and compliance software. Find out how, today.

Avalara Downloadables

Avalara Integrations

3dcart, BigCommerce, Drupal, Microsoft Dynamics GP, NetSuite, PrestaShop, QuickBooks Online, Sage 500 ERP, Sage Intacct, SAP Business One, Yahoo! eCommerce, part of Yahoo Small Business, Shopify Plus, Zuora, Stripe, Microsoft Dynamics 365 Business Central (formerly Dynamics NAV), Magento Commerce Cloud (formerly Magento), Epicor Manufacturing Express Edition, Pinnacle Cart, Quickbooks

Avalara Competitors

Vertex Cloud, TaxJar, Sovos Intelligent Compliance Cloud (formerly Sovos S1 Platform)

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Avalara Support Options

 Free VersionPaid Version
Phone
Live Chat
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Email

Avalara Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Mobile Web