Avalara Reviews

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Ratings and Reviews
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Score 5 out of 10
Vetted Review
Verified User
Review Source
Avalara does not provide training to new users. They are also constantly updating their online module without any communication at all. Almost every month I am trying to figure out how to access reports and functionality because they keep redesigning their features. This slows down the reconciliation process and could potentially prevent you from approving your returns by their deadline. Avalara is now a publicly-traded company and its main concern is profit. They are not concerned with their customers or their needs.
July 20, 2021

Avalara Excise

Score 8 out of 10
Vetted Review
Verified User
Review Source
[Avalara] is easy to use, but can get more complicated as situations may require custom scenarios and/or profiles. These can be tricky to get to work correctly and require a lot of experience to understand how they work. I would love to have a call center to talk to customer support on the phone with issues vs. having to submit a ticket and wait for it to be assigned.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Avalara has a great user interface and any questions that we've had are quickly answered by customer service. I can easily navigate to specific return periods or specific states or both. I'm able to access historical reports and easily obtain copies of our sales tax filings all within the AvaTax online portal.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Once the system is set up, it requires very little interaction. Our team spends most of their time managing tax exemption certificates in CertCapture and month-end reconciliation of the tax liability against our GL balance.
Score 8 out of 10
Vetted Review
Verified User
Review Source
I find it fairly easy to navigate the website, however I know some people that struggle with it. There are times where it is not super intuitive and trying to figure out exactly what to click to make it do what you want is not obvious. Overall it is fairly user friendly though.
October 05, 2021

Avalara to the future

Score 9 out of 10
Vetted Review
Verified User
Review Source
In my opinion, it is easy to use going forward even though the first time is quite stressful. We use Avalara Tax on a daily basis when it comes to raising invoices for our customers.
December 12, 2020

Well done Avalara

Score 8 out of 10
Vetted Review
Verified User
Review Source
The website could be a bit clearer but is mostly good. My biggest issue is when I have to change a transaction to our location (customer picked up the order instead of shipping) I have to go into each line on the transaction to tell it to use the main address. There should be a setup option to default that all your transaction items use the same address.
November 17, 2020

Trusted service

Score 10 out of 10
Vetted Review
Verified User
Review Source
This rating for Avalara is because we strongly believe that the service and customer support are excellent and we are very happy to have them as our tax helper provider. The overall usability of 10 represents the different capabilities of the software, the excellent connectivity, and the great service.

Avalara Scorecard Summary

Feature Scorecard Summary

Type of tax (4)
Sales and Use Taxes (190)
Cross-border Taxes (36)
VAT / GST Taxes (30)
Energy and Fuel Taxes (16)
Tax Reporting & Compliance (7)
Geolocation for Tax Assessment (103)
3rd-Party Software Integrations (141)
Tax Data Reporting (160)
Compliance Administration Management (118)
Tax Exemption Processing (129)
Tax Document Management (122)
Complex Tax Scenario Management (81)

What is Avalara?

Avalara aims to help businesses get tax compliance right. Avalara customers can manage tax obligations from state, local, and other tax authorities around the world through the platform. Avalara states that the value proposition for users is that its tool provide efficient and more accurate solutions for managing those requirements.

The Avalara Tax Compliance Suite — Avalara AvaTax, Avalara Returns, and Avalara CertCapture — offers solutions for various transaction taxes, including sales and use, VAT, excise, communications, and others. Through the suite, users can calculate taxes, file and remit returns, and comply with document management requirements. More than 700 integrations are available for accounting systems, ERP and CRM providers, ecommerce platforms, and more. The company also offers Professional Services including Tax Advisory Services, Implementation Services, Managed Services, and Support Plans and Training to help customers prepare for and achieve compliance.

Avalara Features

Type of tax Features

  • Supported: Sales and Use Taxes
  • Supported: Cross-border Taxes
  • Supported: VAT / GST Taxes
  • Supported: Energy and Fuel Taxes

Tax Reporting & Compliance Features

  • Supported: Geolocation for Tax Assessment
  • Supported: 3rd-Party Software Integrations
  • Supported: Tax Data Reporting
  • Supported: Compliance Administration Management
  • Supported: Tax Exemption Processing
  • Supported: Tax Document Management
  • Supported: Complex Tax Scenario Management

Additional Features

  • Supported: Centralized tax management: Unify sales and use tax calculation, document management, and returns preparation under a single platform.
  • Supported: Geospatial location: Tax calculations delivered on-demand, with geospatial location technology to map rates to exact locations.
  • Supported: Integrations: AvaTax connects with more than 700 prebuilt integrations to connect with your accounting, ecommerce, POS, and other systems, plus an advanced API.
  • Supported: Cloud-based: A software-as-a-service solution, AvaTax updates take effect as soon as they are deployed, helping to ensure you are using the most current information.
  • Supported: Exemption management: Request certificates from vendors and store them electronically for easy access and to effectively track expiration dates. Send automatic renewal requests before certificates expire.
  • Supported: Returns filing and remittance: Returns preparation and remittance in multiple jurisdictions. Avalara Returns can track and manage due dates and payment requirements, enabling you to pay all your returns with a single source of payment.
  • Supported: Excise tax: Calculate tax, prepare signature-ready returns, and track exempt customers efficiently for petroleum products, including excise, environmental, and sales and use taxes in the U.S. and Canada.
  • Supported: Lodging: Manage lodging tax for your hotel or rental property with a solution that plugs into your reservation software to deliver lodging tax calculations in real time as well as prepares, files, and remits your lodge tax returns.
  • Supported: Communications: Delivers tax calculations on a broad array of communications transactions by directly connecting to your current billing or ERP system, or to an in-house build via API.
  • Supported: VAT, India GST, and Brazil: Master the complexity of selling overseas with solutions for global businesses; from complete European VAT solutions to full compliance in Brazil, or GST in India.
  • Supported: Cross-border: Cross-border sales are riddled with complex taxes, duties, shipping costs, and fees. With Avalara, you can calculate the final cost of global commerce transactions so your customers aren’t surprised by hidden costs.
  • Supported: Beverage Alcohol: Simplifying regulatory compliance for suppliers, distributors, and retailers in the beverage alcohol industry.

Avalara Screenshots

Avalara Video

Taxes happen -- everywhere and every day. Good thing Avalara technology makes sure you pay the right amount of tax, every time. Isn't it time we did the same for your business?

Avalara Downloadables

Avalara Integrations

Avalara Competitors

Avalara Pricing

Avalara Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationMobile Web

Frequently Asked Questions

What is Avalara?

Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.

What is Avalara's best feature?

Reviewers rate Sales and Use Taxes highest, with a score of 9.2.

Who uses Avalara?

The most common users of Avalara are from Mid-size Companies and the Computer Software industry.