Avalara

Avalara

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Top Rated
About TrustRadius Scoring
Score 8.1 out of 100
Top Rated
Avalara

Overview

What is Avalara?

Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.
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Recent Reviews

Avalara Review!

10 out of 10
November 16, 2022
We use Avalara to collect and report sales tax across various states. Avalara is integrated with our ERP system such that our ERP reaches …
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Can't get any better than this!

10 out of 10
October 19, 2022
We use Avalara for multiple reasons. Avalara Returns to file our many sales tax returns as we collect sales tax in over 20 states. They …
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Great Sofware

8 out of 10
October 07, 2022
Avalara provides a turn-key solution beginning with exemption certificate management for approximately 1,500 customers through the Cert …
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Avalara Benefits

9 out of 10
October 07, 2022
We sell products across the country and have established nexus in multiple states. Sales tax calculation became too complicated and …
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How Avalara Differs From Its Competitors

Avalara Business Impact

Avalara assists only in the sense that they help to make the information available. I wish there was a stronger knowledge base and ability to give advice when it comes to the economic nexus laws.
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Systems Integrated With

We have integrated Avalara and CertCapture with our ERP. We have integrated Avalara with our online e-commerce store. We are currently integrating CertCapture with our online shopping cart.
Each integration that we did had it's own challenges, but I would not say any of them presented difficulties …
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Avalara Business Impact

Avalara lets us know when we are getting close to having economic nexus in a state. The product keeps up with thresholds and all the changes in tax rates of individual jurisdictions, so we don't have to.
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Avalara Business Impact

I'm the CFO of an organization that sells Personal Medical Devices world wide. Since the change in Wayfair vs South Dakota, we went from collecting sales taxes in one state, to now collecting taxes in 23 different states. This just wouldn't be possible without the professional help that Avalara …
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Avalara New Lines of Business

Our expansions was into new areas for online shopping and how we approach that market. No matter what or how we sell, it all boils down to having AVATAX to be there to ensure we are doing everything the best way possible. We went from 1 to 23 states to collect in. Not only did Avalara assist us …
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Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)
Our organization utilizes Avalara Returns for all of our sales tax compliance filings. Having several entities with different filing requirements and reporting periods in states across the country, …
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Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)
We have used Avalara Returns and CertCapture for five-plus years.
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Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)
We have benefited greatly from all of these services. They create great time savings for the organization to allow us to focus on other relevant tax related projects.
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Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)
Outsourcing has saved thousands of $ in labor and fees while ensuring accuracy, timeliness, and compliance.
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Avalara Business Impact

As our company has Nexus in all states, Avalara has helped us to quickly and efficiently collect and remit the appropriate tax in all states. If we had to do any returns manually it would take more than 1 individual calculating and processing these as a full time job. Avalara keeps our company tax …
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Avalara Marketplace

We do sell on marketplace. Amazon has it's own tax codes that tie with Avalara so there are no special tasks we have to do selling via Amazon and calculating or remitting sales tax on those items.
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Avalara Business Impact

Yes, Avalara has kept us compliant in the 40 states which we have nexus and need to file taxes. Avalara also keeps us up to date with any upcoming tax laws that will come into effect. Avalara keeps track of your progress towards obtaining nexus in a particular state and suggest on when to apply …
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Avalara New Lines of Business

Avalara has allowed our company to continue selling nationwide after the enactment of the Wayfair law. With so many jurisdictions throughout the 50 states, I feel like it would be nearly impossible to stay up to date with all of the rates, rate changes and laws in each of the jurisdictions.
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Avalara Business Impact

Yes, Avalara has maintain compliance across state line in light of new economic nexus laws by making us aware of the potential nexus in our business. Avalara has assisted us by keeping us up to date with current tax law legislation ensuring we are ahead of the comnpliance and necessary requirement.
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Avalara New Lines of Business

We haven't got into this stage just yet however looking into expansion in future which I strongly believe Avalara will be helping us down the track. They are very helpful in the past and will be now and near future.
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Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)
We have benefited from the use of all of these services. The Avalara Returns allows us to automate the compilation and electronic submission of sales tax returns. CertCapture is used to ensure we …
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Systems Integrated With

AvaTax and CertCapture have been integrated with the shopping cart software on our website, which is in turn integrated with our accounting system.
Since our shopping cart for our website was custom written for us exclusively, we ran into a couple snags while integrating AvaTax and CertCapture. We …
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Systems Integrated With

Our own tax service via Avatax API NetSuite via NS Connector
In both cases, initial setup was straightforward but troubleshooting issues is a challenge.
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Additional Capabilities

Avalara Returns CertCapture Professional Services
Nexus studies are extremely helpful. I cannot tell you how nice it is to not have to run reports by states and just click my screen to see where we are with economic thresholds. Knowing the returns are automatically filed, even if I forget to …
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Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)
Our company used the other services from Acumatica depending on the situation and the operation of our business. We are been benefited from the Avalara returns since we have to fill returns in more …
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Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)
Avalara Returns and CertCapture have helped us tremendously. The Professional Services have been a bit more disappointing. For example, they did a nexus study (and charged us quite a bit for it). …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 11 features
  • Sales and Use Taxes (238)
    8.6
    86%
  • Tax Exemption Processing (165)
    8.2
    82%
  • Tax Data Reporting (201)
    8.0
    80%
  • 3rd-Party Software Integrations (175)
    7.8
    78%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.avalara.com/us/en/products.…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $21 per month
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Product Demos

What Avalara can do for your business
01:08
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Features Scorecard

Type of tax

7.4
74%

Tax Reporting & Compliance

7.8
78%
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Product Details

What is Avalara?

Avalara aims to help businesses get tax compliance right. Avalara customers can manage tax obligations from state, local, and other tax authorities around the world through the platform. Avalara states that the value proposition for users is that its tool provide efficient and more accurate solutions for managing those requirements.

The Avalara Tax Compliance Suite — Avalara AvaTax, Avalara Returns, and Avalara CertCapture — offers solutions for various transaction taxes, including sales and use, VAT, excise, communications, and others. Through the suite, users can calculate taxes, file and remit returns, and comply with document management requirements. More than 700 integrations are available for accounting systems, ERP and CRM providers, ecommerce platforms, and more. The company also offers Professional Services including Tax Advisory Services, Implementation Services, Managed Services, and Support Plans and Training to help customers prepare for and achieve compliance.

Avalara Features

Type of tax Features

  • Supported: Sales and Use Taxes
  • Supported: Cross-border Taxes
  • Supported: VAT / GST Taxes
  • Supported: Energy and Fuel Taxes

Tax Reporting & Compliance Features

  • Supported: Geolocation for Tax Assessment
  • Supported: 3rd-Party Software Integrations
  • Supported: Tax Data Reporting
  • Supported: Compliance Administration Management
  • Supported: Tax Exemption Processing
  • Supported: Tax Document Management
  • Supported: Complex Tax Scenario Management

Additional Features

  • Supported: Centralized tax management: Unify sales and use tax calculation, document management, and returns preparation under a single platform.
  • Supported: Integrations: AvaTax connects with more than 700 prebuilt integrations to connect with accounting, ecommerce, POS, and other systems, plus an advanced API.
  • Supported: Cloud-based: A software-as-a-service solution, AvaTax updates take effect as soon as they are deployed, helping to ensure the most current information is used.
  • Supported: Exemption management: Request certificates from vendors and store them electronically for access and to track expiration dates. Send automatic renewal requests before certificates expire.
  • Supported: Returns filing and remittance: Returns preparation and remittance in multiple jurisdictions. Avalara Returns can track and manage due dates and payment requirements, enabling users to pay returns with a single source of payment.
  • Supported: Lodging: Manage lodging tax for hotel or rental property with a solution that plugs into reservation software to deliver lodging tax calculations in real time as well as prepares, files, and remits lodge tax returns.
  • Supported: Communications: Delivers tax calculations on a broad array of communications transactions by directly connecting to a current billing or ERP system, or to an in-house build via API.
  • Supported: Beverage Alcohol: Simplifying regulatory compliance for suppliers, distributors, and retailers in the beverage alcohol industry.

Avalara Screenshots

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Avalara Video

What Avalara can do for businesses

Avalara Downloadables

Avalara Integrations

Avalara Competitors

Avalara Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.

Avalara starts at $21.

Vertex, Sovos Intelligent Compliance Cloud, and Thomson Reuters ONESOURCE are common alternatives for Avalara.

Reviewers rate Sales and Use Taxes highest, with a score of 8.6.

The most common users of Avalara are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
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Comparisons

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Reviews

(1-25 of 354)
Companies can't remove reviews or game the system. Here's why
November 07, 2022

Avalara saved my sanity!!

Charity Rees | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Calculating taxes down to the local levels
  • Remitting tax returns in a timely manner
  • Responding to tax questions in a timely manner
  • Reporting issues with their platform and updating as they make corrections to ensure uninterrupted use of their product.
  • Ensuring tax rates are updated and locales change them
  • I really have no complaints about the product at this time.
  • It works very well for our company and size of business.
Kurt Toliver | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Compliance with changing regulations.
  • Filing of individual returns.
  • Application of specific tax rates based on location.
  • Additional sources for tax determination based on product and use.
  • Notifications of changes in rates and rulings from states.
Score 8 out of 10
Vetted Review
Verified User
  • Easy implementation
  • Allows the use of GPS coordinates
  • Provides quick solutions to meet tax law requirements - i.e. the CO transportation fee.
  • Communication, communication, communication -room for improvement on getting help with resolutions.
  • Helping customers with TLS issues.
  • The first level of support is not very helpful. We are often referred to our technical account manager for further research. Have the TAM train the first level support staff.
  • We pay to get responses within 24 hours, but a response of "this has been escalated to your TAM" should not count as a solution response.
October 26, 2022

Convenience and ease

Score 10 out of 10
Vetted Review
Verified User
  • Notifying us of thresholds met
  • Staying current on sales tax law changes
  • Applying the current sales tax percentage when states increase or decrease their tax amounts
  • Giving us more options to customize a report that we may need for sales tax reporting
  • Being able to setup a quick use dashboard that is personalized to the users
  • Bring back to the quick keys when entering a new customer or updating. ie When entering in the state, you type the first letter of that state and tab to the state you need from there. O would bring up Ohio, Oklahoma, Oregon, So you would type O and tab once to get to Oklahoma. Right now if you type O it brings up every state that has the letter O in it.
Score 10 out of 10
Vetted Review
Verified User
  • Integrates with order processing and invoicing in ERP system.
  • Maintain a clean database of Certs.
  • Calculates all state and local taxes on invoices.
  • Files quarterly sales tax for various states.
  • Better forms.
  • Easier to add transaction.
  • More intuitive on linking certs to multiple customers.
Score 9 out of 10
Vetted Review
Verified User
  • Assesses up-to-date sales tax at the local jurisdiction.
  • Manages sales tax exemptions through the CertCapture Module
  • Provides ongoing information of changing regulations in individual states.
  • Allows for easy reconciliation of transactions.
  • Provides easy registration for SST states.
  • Reconciling errors in transactions of SST states is often difficult.
  • Sometimes support can be a bit slow or not provide as good of information as might be needed.
  • Scaling up services and what the cost is to do so at renewal can be confusing/fuzzy.
Score 10 out of 10
Vetted Review
Verified User
  • Returns - There are so many! They keep us on task and compliant without us having to think twice!
  • Consumer Use - By tax coding our items purchased, and where from, they are able to quickly figure out how much you owe, and if you even have overpaid!
  • Support Customer Service - Their answers to questions can be short and borderline rude. However I have found with further explanation, I can get to the answer I am needing. Also with this current world of 'work at home', email is not always the best way to present oneself as you cannot hear tone of voice in an email.
October 07, 2022

Great Sofware

Score 8 out of 10
Vetted Review
Verified User
  • Accurate sales tax rates.
  • Exemption Certificate Campaigns.
  • Complete and accurate sales tax return filings.
  • Quicker and more knowledgeable when responding to open cases/issues.
  • Improved product taxability charts.
  • Updates on sales tax changes, news and legislative changes.
Score 8 out of 10
Vetted Review
Verified User
  • Communicates directly with your online shopping cart so that tax exempt customers' information is stored and there is no lapse in service.
  • Troubleshooting is efficient.
  • Helpdesk staff are friendly and knowledgeable-- they understand that they are working with small business owners and not tax professionals.
  • If a list of tax-exempt codes is available, I have not found it and the help desk has not shared it. That code is necessary for Avalara and the online shopping cart to communicate that a customer is tax-exempt.
  • When I first started using Avalara I could upload documents. Now I need a higher subscription level (as in, pay more money) to do the exact same task I was already doing for years.
  • The one or two issues that I had that were not resolved right away were never really resolved. Luckily, we were able to eventually figure it out, but there were one or two cases (out of many, so still a low number) that were closed without a resolution.
Score 10 out of 10
Vetted Review
Verified User
  • Avalara helps with personalized assistance for the VDA process.
  • Avalara has webinars that help new employees get trained.
  • Avalara properly runs tax to add to invoices so that is does not have to be done manually.
  • Avalara helps keep a record of exemption forms.
  • The only issue I have run into is usability. There is so much information in Avalara that it can be hard to find what you are looking for.
Score 7 out of 10
Vetted Review
Verified User
  • Organizing customer exemptions
  • Calculating sales tax as orders are being written
  • More than one state's exemption cannot be associated with a customer ship to.
  • The sales tax information for reconciliation and review prior to filing a return can be hard to interpret, especially if there were unique adjustments.
Score 9 out of 10
Vetted Review
Verified User
  • Tax calculation.
  • Reporting to various state agencies.
  • Tax support.
  • Everything seems to be an add-on (US based support, better tax support libraries)
  • Service/website/setup in general has a bit of a learning curve for non-tech people.
  • Not always easy to discuss billing issues. You have to schedule appointments most of the time.
October 04, 2022

Avalara review

Score 8 out of 10
Vetted Review
Verified User
  • Generate sales tax liability reports for each state
  • Let us know when we have reached nexus for filing in a new state
  • Certcapture - customer sales tax exempt forms
  • Integrates with our ERP (Navision) to generate correct sales tax on customer invoices
  • Responding to questions more timely (email and/or phone call)
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