Avalara Reviews

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Ratings and Reviews
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Score 5 out of 10
Vetted Review
Verified User
Review Source
  • Avalara automatically applies the correct sales tax rate based on ship-to address. When rates change in local jurisdictions, Avalara's software is automatically updated so transactions to those jurisdictions are properly taxed.
  • Avalara's Returns module does file sales tax returns timely. They actually always have them filed before their due date. This allows their customers to receive a vendor discount on returns where states honor those discounts.
  • Avalara's Cert Capture seems to hold an infinite amount of exempt certificates. This allows us to archive expired certificates should we ever be subject to a sales tax audit. We have access to all of those documents which is convenient.
  • Avalara's support team's turnaround time is slow...even if you pay for a larger support package. The support package you pay for determines how quickly they will respond to your inquiries whether by phone or submitting a support case. It is not worth investing in a larger support package especially after the software has been implemented and your company is not experiencing any more issues after go-live.
  • Avalara's Account Representatives are nothing short of a salesperson. They are only focused on making commission and do not analyze your account to see what options make financial sense to your company. We have been with Avalara for 3 years now and are on our 5th Account Rep which tells me they have a high turnover for their employees. Discounts are available to lower-tier customers but the more transactions you incur and pay more for you would think a retention discount would be applied. Those do not exist for a long time, large volume customers.
  • Avalara's support team technicians are not trained well and do not have knowledge or an understanding of sales tax. Their method of solving your issues is sending you links to their articles to try and resolve them. 80% of the time I have ended up troubleshooting my own issues before their support team is able to. This is another reason why investing in support packages with them would be a waste of money.
  • Avalara's Account Reps do not provide any sense of transparency. Their contract reads they will automatically upgrade you to the next tier after you incur overage charges...which are very expensive. Please make sure you read their contracts, inquire about ALL billing charges and understand exactly how they bill. They changed the way they bill customers and did not provide any notice in regard to that. We only found out as we were hit with a $45,000 invoice for overage charges.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Since e-commerce has become a taxable transaction, based on specific rules defined by each local, county, and state jurisdiction Avalara ensures we remain compliant with the states collecting sales tax.
  • As jurisdictions change their tax rates, Avalara keeps us current with the correct rate to charge.
  • Avalara has the tax expertise we need and we use them. This allows us to focus on running our business to the best of our ability.
  • Account manager communication with us can be enhanced.
  • While the support center for Avalara does a good job, they can improve the response time when tickets are submitted.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The reports are easily accessible and easy to understand.
  • My account manager is always willing to help.
  • Avalara is always willing to back up their reports.
  • One on one contact. That was particularly difficult when setting everything up at first.
  • Customer service - when I have called for help they don't walk you through a process instead they refer you to a report.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Keeps up with tax changes at state level.
  • Exemption certificate management.
  • Easy to use.
  • Anything outside the subscription is expensive (amended returns, resolution to tax issues).
  • When calling support you will be on hold for a long time.
  • Implementation was not as seamless as we had hoped.
July 20, 2021

Avalara Excise

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Quick response to trouble tickets
  • User guide is helpful for some situations that don't require heavy lifting
  • Online videos (youtube) are very helpful
  • Friendly attitude from case ticket support staff
  • User guide could include real world examples (with screen shots) of issues and how to fix
  • New and updated youtube videos would be great on issues industry has run into
  • Avalara puts a lot of resources towards Sales Tax, and feels like they ignore Excise tax at times (the CRUSH conference was very heavy on Sales tax info and very little on Excise).
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Returns - There are so many! They keep us on task and compliant without us having to think twice!
  • Consumer Use - By tax coding our items purchased, and where from, they are able to quickly figure out how much you owe, and if you even have overpaid!
  • Support Customer Service - Their answers to questions can be short and borderline rude. However I have found with further explanation, I can get to the answer I am needing. Also with this current world of 'work at home', email is not always the best way to present oneself as you cannot hear tone of voice in an email.
October 05, 2021

Avalara to the future

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Tax calculation
  • Tax record retention
  • Process automation
  • More support for Pronto ERP system.
  • Subscription pricing can be lower.
  • Flexibility to change the tier without incurring additional fee.
Bruce Griffith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Our system meshes with their AVI seamlessly.
  • Using Avatax, we can give our customers a total order quote when they place an order.
  • Avalara's webinars have been especially helpful.
  • In the beginning our programmer wished to speak directly with a programmer at Avalara so he could have some specific questions answered. Instead he was referred to a forum where he had to post his questions. This delayed our implementation of Avatax.
  • I'm not sure if there is help available to assist in learning how to reconcile sales tax returns or not. We basically had to figure out how to do that ourselves.
Robert Proctor | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Develops relationships early on
  • Communicates and manages expectations with clients and MultiSoft
  • Exceeds Expectations
  • Simplifies the processes of sales tax, which can often be confusing, especially for start-ups
  • None that we can think of at this time, they are phenomenal
Jeff Hinrichs | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Implementation - we sell a wide range of products, so getting items set up was a big deal.
  • Supports our ERP system.
  • Allows us to to track entities and certificates with CertCapture.
  • Without Avalara, our accounting department would have to be bigger.
  • While tax calculation is a must, their is a time cost when we must query Avalara's system for the tax information. During parts of the day, especially EOD can be slow, relatively.
  • Their growth sometimes has exceeded their systems for a period. They do scale quickly.
Eric Kimmerling, CPA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Files returns accurately.
  • Calculates tax accurately.
  • Stays on top of all changes in sales tax rates.
  • Responds quickly to support cases.
  • Highlights new areas where we may be subject to tax.
  • AvaTax integrations with outside software could be improved. Mainly insight into how the integration is built and how Avalara's team communicates with Partners.
December 12, 2020

Well done Avalara

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • State returns
  • Calculating tax
  • Tracking all our transactions
  • Calculating for shipping to address changes
  • Updating sales tax if there is a change to the reciept.
  • Amount of time it takes for the tax returns to update for any corrected transactions
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Easy to file returns.
  • Great customer service from account managers.
  • Good tax information on each state.
  • Assistance with audit between returns and what is owed.
  • SaaS product information on Exemptions build within the platform.
  • Update on your how to do steps for users. Many are out of date, when attempting to use.
November 17, 2020

Sales Tax Simplified

Kaysha Menge, MAFM | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • The depth of knowledge of the tax laws and implementation into the software.
  • Timely processing of returns
  • Responsive Customer Service
  • At times we have down time between the connection of Avalara and our ERP which is a loss in time or incorrect invoicing.
  • Cert Capture - Validation of certificates should be able to validate with each state
  • Proactively let us know about things like Tiered Tax laws or unusual taxation based on settings between Avalara and our ERP instead of the customer having to drill in and determine those when customers question.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Monitoring Sales Tax Nexus
  • Calculating Accurate Sales Tax
  • Providing Reporting for Ease of Remitting Taxes to Various Jurisdictions
  • Speed - sometimes the calculation call-outs can take several seconds
  • Monitoring # of transactions versus just $ of transactions for economic nexus

Avalara Scorecard Summary

Feature Scorecard Summary

Type of tax (4)
Sales and Use Taxes (190)
Cross-border Taxes (36)
VAT / GST Taxes (30)
Energy and Fuel Taxes (16)
Tax Reporting & Compliance (7)
Geolocation for Tax Assessment (103)
3rd-Party Software Integrations (141)
Tax Data Reporting (160)
Compliance Administration Management (118)
Tax Exemption Processing (129)
Tax Document Management (122)
Complex Tax Scenario Management (81)

What is Avalara?

Avalara aims to help businesses get tax compliance right. Avalara customers can manage tax obligations from state, local, and other tax authorities around the world through the platform. Avalara states that the value proposition for users is that its tool provide efficient and more accurate solutions for managing those requirements.

The Avalara Tax Compliance Suite — Avalara AvaTax, Avalara Returns, and Avalara CertCapture — offers solutions for various transaction taxes, including sales and use, VAT, excise, communications, and others. Through the suite, users can calculate taxes, file and remit returns, and comply with document management requirements. More than 700 integrations are available for accounting systems, ERP and CRM providers, ecommerce platforms, and more. The company also offers Professional Services including Tax Advisory Services, Implementation Services, Managed Services, and Support Plans and Training to help customers prepare for and achieve compliance.

Avalara Features

Type of tax Features

  • Supported: Sales and Use Taxes
  • Supported: Cross-border Taxes
  • Supported: VAT / GST Taxes
  • Supported: Energy and Fuel Taxes

Tax Reporting & Compliance Features

  • Supported: Geolocation for Tax Assessment
  • Supported: 3rd-Party Software Integrations
  • Supported: Tax Data Reporting
  • Supported: Compliance Administration Management
  • Supported: Tax Exemption Processing
  • Supported: Tax Document Management
  • Supported: Complex Tax Scenario Management

Additional Features

  • Supported: Centralized tax management: Unify sales and use tax calculation, document management, and returns preparation under a single platform.
  • Supported: Geospatial location: Tax calculations delivered on-demand, with geospatial location technology to map rates to exact locations.
  • Supported: Integrations: AvaTax connects with more than 700 prebuilt integrations to connect with your accounting, ecommerce, POS, and other systems, plus an advanced API.
  • Supported: Cloud-based: A software-as-a-service solution, AvaTax updates take effect as soon as they are deployed, helping to ensure you are using the most current information.
  • Supported: Exemption management: Request certificates from vendors and store them electronically for easy access and to effectively track expiration dates. Send automatic renewal requests before certificates expire.
  • Supported: Returns filing and remittance: Returns preparation and remittance in multiple jurisdictions. Avalara Returns can track and manage due dates and payment requirements, enabling you to pay all your returns with a single source of payment.
  • Supported: Excise tax: Calculate tax, prepare signature-ready returns, and track exempt customers efficiently for petroleum products, including excise, environmental, and sales and use taxes in the U.S. and Canada.
  • Supported: Lodging: Manage lodging tax for your hotel or rental property with a solution that plugs into your reservation software to deliver lodging tax calculations in real time as well as prepares, files, and remits your lodge tax returns.
  • Supported: Communications: Delivers tax calculations on a broad array of communications transactions by directly connecting to your current billing or ERP system, or to an in-house build via API.
  • Supported: VAT, India GST, and Brazil: Master the complexity of selling overseas with solutions for global businesses; from complete European VAT solutions to full compliance in Brazil, or GST in India.
  • Supported: Cross-border: Cross-border sales are riddled with complex taxes, duties, shipping costs, and fees. With Avalara, you can calculate the final cost of global commerce transactions so your customers aren’t surprised by hidden costs.
  • Supported: Beverage Alcohol: Simplifying regulatory compliance for suppliers, distributors, and retailers in the beverage alcohol industry.

Avalara Screenshots

Avalara Video

Taxes happen -- everywhere and every day. Good thing Avalara technology makes sure you pay the right amount of tax, every time. Isn't it time we did the same for your business?

Avalara Downloadables

Avalara Integrations

Avalara Competitors

Avalara Pricing

Avalara Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationMobile Web

Frequently Asked Questions

What is Avalara?

Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.

What is Avalara's best feature?

Reviewers rate Sales and Use Taxes highest, with a score of 9.2.

Who uses Avalara?

The most common users of Avalara are from Mid-size Companies and the Computer Software industry.