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Avalara

Avalara

Overview

What is Avalara?

Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.

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Recent Reviews

TrustRadius Insights

Accurate Tax Calculations: Users have praised Avalara for its ability to calculate sales tax rates with precision, down to specific …
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Avalara Review

9 out of 10
May 28, 2024
Incentivized
I use Avalara to make our indirect sales and use tax computations and compliance accurate and efficient. It is hard to imagine being …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 11 features
  • Sales and Use Taxes (327)
    8.8
    88%
  • Tax Exemption Processing (223)
    8.5
    85%
  • Tax Data Reporting (275)
    8.3
    83%
  • 3rd-Party Software Integrations (248)
    8.1
    81%

Reviewer Pros & Cons

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Pricing

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Unavailable

What is Avalara?

Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.avalara.com/us/en/products/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

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Tipalti automates critical financial processes to drive efficiency, including accounts payable, mass payments, procurement, and expenses, all on one global finance automation platform that grows with the organization, automating, de-risking and simplifying finance.

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Product Demos

Avalara AvaTax Demo

YouTube
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Features

Type of tax

A list of the different types of taxes that can be filed using tax compliance software.

8
Avg 7.9

Tax Reporting & Compliance

Activities relating to tax filing, reporting, document management, and exemption certificate processing.

8.2
Avg 7.8
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Product Details

What is Avalara?

Avalara helps to make tax compliance faster, easier, more accurate, and more reliable for business and government customers in over 90 countries. Tax compliance automation software solutions from Avalara leverage 1,200+ signed partner integrations across ecommerce, ERP, and other billing systems to power tax calculations, document management, tax return filing, and tax content access. Visit avalara.com to learn more.

Avalara Features

Type of tax Features

  • Supported: Sales and Use Taxes
  • Supported: Cross-border Taxes
  • Supported: VAT / GST Taxes
  • Supported: Energy and Fuel Taxes

Tax Reporting & Compliance Features

  • Supported: Geolocation for Tax Assessment
  • Supported: 3rd-Party Software Integrations
  • Supported: Tax Data Reporting
  • Supported: Compliance Administration Management
  • Supported: Tax Exemption Processing
  • Supported: Tax Document Management
  • Supported: Complex Tax Scenario Management

Additional Features

  • Supported: Centralized tax management: Unifies sales and use tax calculation, document management, and returns preparation.
  • Supported: Integrations: AvaTax connects with more than 700 prebuilt integrations to connect with accounting, ecommerce, POS, and other systems, plus an advanced API.
  • Supported: Cloud-based: A software-as-a-service solution, AvaTax updates take effect as soon as they are deployed, helping to ensure the most current information is used.
  • Supported: Exemption management: Certificates from vendors are stored electronically for access and to track expiration dates. Automatic renewal requests are sent out before certificates expire.
  • Supported: Returns filing and remittance: Returns preparation and remittance in multiple jurisdictions. Avalara Returns can track and manage due dates and payment requirements, enabling users to pay returns with a single source of payment.
  • Supported: Lodging: Lodging tax for hotel or rental property are managed with a solution that plugs into reservation software to deliver lodging tax calculations in real time as well as preparation, filing, and remittances of lodge tax returns.
  • Supported: Communications: Tax calculations are delivered on an array of communications transactions by directly connecting to a current billing or ERP system, or to an in-house build via API.
  • Supported: Beverage Alcohol: Simplified regulatory compliance for suppliers, distributors, and retailers in the beverage alcohol industry.

Avalara Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Avalara Video

Why Avalara?

Avalara Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.

Vertex, Sovos Intelligent Compliance Cloud, and Thomson Reuters ONESOURCE are common alternatives for Avalara.

Reviewers rate Sales and Use Taxes highest, with a score of 8.8.

The most common users of Avalara are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(755)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Accurate Tax Calculations: Users have praised Avalara for its ability to calculate sales tax rates with precision, down to specific addresses and local jurisdictions. This feature ensures the correct tax amount is applied in each transaction, increasing accuracy and compliance for businesses.

Efficient Exemption Certificate Management: Customers find CertCapture to be a valuable tool for managing exemption certificates effectively. By organizing and storing these certificates efficiently, Avalara simplifies the process of ensuring compliance with tax exemption regulations.

Timely Sales Tax Returns Filing: Reviewers highly appreciate Avalara's timely and accurate filing of sales tax returns. The seamless process helps businesses stay compliant with tax regulations and reduces administrative burdens associated with tax compliance tasks.

Inconsistent Communication: Users have expressed frustration due to inconsistent communication across departments, leading to delays in response and resolution times. This has contributed to feelings of inconsistency and inefficiency within the support system and has negatively impacted user satisfaction levels.

Demand for Bundled Options: Some users have highlighted the need for bundled product and service options to offer better pricing for customers using multiple Avalara solutions. They believe this would enhance cost-effectiveness and convenience for businesses seeking integrated solutions.

Email Clarity Issues: Users find that email communications lack clarity, often leaving them uncertain about the necessary actions on their part. Improved email communication could alleviate confusion and enhance overall user experience by providing clear directives for users.

Attribute Ratings

Reviews

(1-25 of 444)
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May 28, 2024

Avalara Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Management of exemption certificates
  • Sales tax compliance
  • Computing sales tax
  • Responding to open questions and issue in a more timely manner
May 27, 2024

Avalara bravo!

Cindy Sun | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It's very easy to use
  • The help desk is very knowledgeable and responsive
  • Not expensive and very adaptive to other applications
  • Monthly reconciliation with return when applying credits
  • Support of e-commerce in the future
  • Provide training courses
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Tax Charts are good.
  • Tax Charts have embedded hyperlinks for explanations.
  • Graphics and pictures for the product are great.
  • Providing capacity to export charts in the basic subscription,
  • Live support is helpful when a question arises and you do not have time to send an email and wait 24 hours for a response.
May 24, 2024

Very Useful Tool

Score 8 out of 10
Vetted Review
Verified User
  • It breaks out all the different rates that make up one rate for a specific city
  • It has a very clean, user-friendly layout
  • It rounds tax rates and that can result in incorrect calculations occasionally
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Access to detailed reports - makes it easy when looking up quickly
  • filing the returns
  • detailing out difference taxes within a jurisdiction
  • Customized dashboard
  • Support is not very helpful at time
  • Support response time is slow at times
Andrew Greco | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Communicate well with customers
  • Partner with our internal staff to implement new functionality in our solutions
  • Offer various products and services that may be customized to a customer's needs
  • communication among different parts of the Avalara organization can be inconsistent.
  • It would be great if there was an ability to bundle different products and services to offer better pricing to customers that use multiple Avalara solutions.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Estimate sales tax
  • compile sales tax needed to remit sales tax return
  • tracking different taxable items
  • keeping track of resale certificates
  • keeping track of economic nexus
  • Communicating changes in states needs like codes used
  • Sometimes emails are vague and I don't know if I need to make a change on my end somewhere.
  • The initial setup was unclear. There are some people who were exceptionally helpful like Roger Ingalsbe and some who were not helpful at all.
May 02, 2024

Worth every penny

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Calculate sales taxes
  • Exemption certificate storage
  • Subledger backup data for each sale
  • 1099 help
  • Support for Audit
  • Support for sales tax research
Jessica Gorbett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Sales tax down to the jurisdiction
  • Reporting
  • Ability to access help with minimum wait time
  • Support has been slow or dropped at times
  • I feel we change reps a lot
  • Consistency in response from dedicated rep in past has been bad
  • Filing taxes for merchandising calendar retailers
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Sales tax rates at a "roof top" level
  • Has extensive research and documentation on telecommunications industry
  • Research is always up to date
  • The ability to ask questions and get clarification on specific situations with no limit as to how you ask a question and often get the answer the same day
  • Historical sales tax rates is terrible
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Revamping their products to meet client's needs
  • Being proactive with Clients to meet issues before they arise
  • Taking the load off clients on tax related issues so clients can focus on core business
  • Support. Avalara's quick growth appears to hamper back-in support. Too big too quick?
  • Communication. Account manager use to reach out to discuss service plans options.
  • Pricing. Drastic pricing increases for basic services.
Jacob Swager | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Accurately calculate and apply sales tax rates
  • Avalara is a "total solution" that covers all areas of transactional tax.
  • Managing the software is easy and intuitive.
  • It would be if sales tax reports were available to reflect state upload templates
May 02, 2024

Ava

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Reports
  • Sales tax
  • Exemptions
  • Account manager
  • Enter tickets
  • Follow up when there is an issue
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to navigate the website
  • Quick support responses
  • Easy downloads for record keeping
  • Tax rate calculator in an easy to access location
  • The ability to customize my dashboard to my needs
  • Predicted costs based on previous sales tax data
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