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Avalara

Avalara

Overview

What is Avalara?

Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.

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Recent Reviews

Avalara Review

7 out of 10
February 29, 2024
Incentivized
We use Avalara to track our sales tax eligible sales and calculating the correct amount of sales tax that should be charged and remitted …
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Indirect Tax

9 out of 10
December 05, 2023
Incentivized
I played a pivotal role in implementing AvaTax at Alchemee. I used to manage the system. We filed our US and Canadian returns through this …
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Great!

10 out of 10
December 05, 2023
Incentivized
We use Avalara for our sales tax compliance. Avalara is excellent at tracking the data necessary to fill out the sales tax returns. We …
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How Avalara Differs From Its Competitors

Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)
In my past job, I used the Avalara returns and professional services (e.g., registrations and backfilling)
In my current job, our indirect tax team uses Cert Capture.
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Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)
As mentioned earlier, It auto-files the sales tax returns for each state. It has the capability to capture all customer records for Sales Tax exemption certificates and the validity of it per …
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Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)
All of the above we have used because be recently started filing taxes in a new state and they help us in backfiling. Also, provided the training and assisted us in uploading the exemption certificate.
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Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)
We are using Avalara due to the high number of exemption certificates that we need to manage. Prior to CertCapture, we had them saved in digital format and were just hoping that they were correct. …
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Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)
Avalara Returns- no issues or complaints once we got everything set up. CertCapture- could be more user-friendly; training upon implementation was minimal. Professional Services- we utilized this …
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Systems Integrated With

None. Ended up implementing a different tax engine due to lack of follow up and support. We continue to use some parts of AvaTax and TTR research
I was not part of the integration in my current company, but implemented Avalara about 5 years ago with a renewable energy company. Since the industry …
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Additional Capabilities

Avalara Returns CertCapture Professional Services
All these services have allowed sales tax reconciliation and compliance to be a one person job each month. This involves filing 25-30 different returns each period across all our branches.
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Additional Capabilities

Avalara Returns CertCapture Professional Services
We have benefited from CertCapture and the Avalara Returns tremendously. I personally use CertCapture on the daily, for easy access to customer accounts and see their sales tax exemption form status along with being able to upload sales tax …
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Systems Integrated With

We have integrated Avalara and CertCapture with our ERP. We have integrated Avalara with our online e-commerce store. We are currently integrating CertCapture with our online shopping cart.
Each integration that we did had it's own challenges, but I would not say any of them presented difficulties …
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Avalara Business Impact

Avalara lets us know when we are getting close to having economic nexus in a state. The product keeps up with thresholds and all the changes in tax rates of individual jurisdictions, so we don't have to.
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Avalara Business Impact

I'm the CFO of an organization that sells Personal Medical Devices world wide. Since the change in Wayfair vs South Dakota, we went from collecting sales taxes in one state, to now collecting taxes in 23 different states. This just wouldn't be possible without the professional help that Avalara …
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Avalara New Lines of Business

Our expansions was into new areas for online shopping and how we approach that market. No matter what or how we sell, it all boils down to having AVATAX to be there to ensure we are doing everything the best way possible. We went from 1 to 23 states to collect in. Not only did Avalara assist us …
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Avalara Marketplace

We do not use Marketplace selling. Our devices are by prescription and sold under a physician's recommendation.
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Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)
Our organization utilizes Avalara Returns for all of our sales tax compliance filings. Having several entities with different filing requirements and reporting periods in states across the country, …
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Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)
We have benefited greatly from all of these services. They create great time savings for the organization to allow us to focus on other relevant tax related projects.
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Additional Capabilities

Avalara Returns CertCapture Professional Services (nexus studies, registrations, backfiling, etc.)
Outsourcing has saved thousands of $ in labor and fees while ensuring accuracy, timeliness, and compliance.
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Avalara Business Impact

As our company has Nexus in all states, Avalara has helped us to quickly and efficiently collect and remit the appropriate tax in all states. If we had to do any returns manually it would take more than 1 individual calculating and processing these as a full time job. Avalara keeps our company tax …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 11 features
  • Sales and Use Taxes (295)
    8.8
    88%
  • Tax Exemption Processing (201)
    8.3
    83%
  • Tax Data Reporting (248)
    8.3
    83%
  • 3rd-Party Software Integrations (223)
    8.0
    80%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.avalara.com/us/en/products/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $21 per month
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Product Demos

Avalara AvaTax Demo

YouTube
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Features

Type of tax

A list of the different types of taxes that can be filed using tax compliance software.

8.1
Avg 8.4

Tax Reporting & Compliance

Activities relating to tax filing, reporting, document management, and exemption certificate processing.

8.1
Avg 8.4
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Product Details

What is Avalara?

Avalara helps to make tax compliance faster, easier, more accurate, and more reliable for 30,000+ business and government customers in over 90 countries. Tax compliance automation software solutions from Avalara leverage 1,200+ signed partner integrations across ecommerce, ERP, and other billing systems to power tax calculations, document management, tax return filing, and tax content access. Visit avalara.com to learn more.

Avalara Features

Type of tax Features

  • Supported: Sales and Use Taxes
  • Supported: Cross-border Taxes
  • Supported: VAT / GST Taxes
  • Supported: Energy and Fuel Taxes

Tax Reporting & Compliance Features

  • Supported: Geolocation for Tax Assessment
  • Supported: 3rd-Party Software Integrations
  • Supported: Tax Data Reporting
  • Supported: Compliance Administration Management
  • Supported: Tax Exemption Processing
  • Supported: Tax Document Management
  • Supported: Complex Tax Scenario Management

Additional Features

  • Supported: Centralized tax management: Unifies sales and use tax calculation, document management, and returns preparation.
  • Supported: Integrations: AvaTax connects with more than 700 prebuilt integrations to connect with accounting, ecommerce, POS, and other systems, plus an advanced API.
  • Supported: Cloud-based: A software-as-a-service solution, AvaTax updates take effect as soon as they are deployed, helping to ensure the most current information is used.
  • Supported: Exemption management: Certificates from vendors are stored electronically for access and to track expiration dates. Automatic renewal requests are sent out before certificates expire.
  • Supported: Returns filing and remittance: Returns preparation and remittance in multiple jurisdictions. Avalara Returns can track and manage due dates and payment requirements, enabling users to pay returns with a single source of payment.
  • Supported: Lodging: Lodging tax for hotel or rental property are managed with a solution that plugs into reservation software to deliver lodging tax calculations in real time as well as preparation, filing, and remittances of lodge tax returns.
  • Supported: Communications: Tax calculations are delivered on an array of communications transactions by directly connecting to a current billing or ERP system, or to an in-house build via API.
  • Supported: Beverage Alcohol: Simplified regulatory compliance for suppliers, distributors, and retailers in the beverage alcohol industry.

Avalara Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Avalara Video

Why Avalara?

Avalara Integrations

Avalara Competitors

Avalara Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Avalara Downloadables

Frequently Asked Questions

Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.

Avalara starts at $21.

Vertex, Sovos Intelligent Compliance Cloud, and Thomson Reuters ONESOURCE are common alternatives for Avalara.

Reviewers rate Sales and Use Taxes highest, with a score of 8.8.

The most common users of Avalara are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(720)

Attribute Ratings

Reviews

(1-18 of 18)
Companies can't remove reviews or game the system. Here's why
September 29, 2023

The good, the bad and . . .

Kathleen Gage | TrustRadius Reviewer
Kathleen Gage
Sr. Accountant
DVL Group Inc (Environmental Services, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
They were not so good in the beginning but since the implementation of submitting cases online their support has improved. I do find some support techs are very knowledgeable but while some are not. Also sometime it can be very difficult to understand a support tech as their English language skills may not be very proficient.
September 01, 2023

My professional advice is to try to find an alternative to Avalara!

Verified User
C-Level Executive in Finance and Accounting
Computer Software Company, 51-200 employees
Score 1 out of 10
Vetted Review
Verified User
Support Rating
1
In my experience, numerous questions, and particularly those regarding billing issues are just ignored, and it is impossible to get to someone to discuss. Your account manager will tell you they are taking care of it and then it just goes into a black hole.
October 04, 2022

Avalara review

Verified User
Administrative Assistant in Corporate
Business Supplies & Equipment Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
1
Near impossible to get someone on phone call, takes a long time to get email reply - if ever and then questions/issues not answered or addressed. We stopped reaching out
September 15, 2021

Explore your options before choosing Avalara

AM
Amy Manos
Controller
Parts Express (Retail, 51-200 employees)
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
1
It does not [matter] how much you pay in support packages for Avalara, [from my experience] you will never receive timely response times. Additionally, [it seems to me] their support techs are not experienced and/or do not understand the nature of your issues. I have resolved the majority of my issues before the support team is able to.
August 19, 2020

Making the calculation of sales taxes untaxing

EW
Elaine Ware
Accounting Ma
Digital Ally Inc (Electrical/Electronic Manufacturing, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Support Rating
10
I have never had trouble finding a real person to talk to at Avalara. My sales rep keeps in touch and is constantly reviewing my account and helping me adjust our package to our ever changing needs. Whenever I have had to call into support for a question, I have always felt that the person on the other end of the line was very knowledgeable and helpful. My questions are always answered promptly.
October 25, 2019

Easy to use!

Verified User
Manager in Finance and Accounting
Consumer Services Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
7
Sometimes it is difficult getting past our rep. The problem is discuss with the rep. Then if they decide it needs support then we have to set up a time to get with support. then repeat the problem. It can be a time waster. It would be beneficial to be able to go straight to support when I have an issue.
October 03, 2019

Mediocre at best

Verified User
C-Level Executive in Finance and Accounting
Consumer Electronics Company, 11-50 employees
Score 1 out of 10
Vetted Review
Verified User
Support Rating
1
It's downright terrible. It takes weeks to get a response or resolution. First-line reps are useless. We have to escalate everything.
May 10, 2019

Avalara Power

Verified User
Manager in Finance and Accounting
Retail Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
4
Timeliness of responses to compliance notices is terrible. We oftentimes get a second notice before getting a response from Avalara.
December 12, 2018

Useable but could use some improvements

Verified User
Manager in Finance and Accounting
Veterinary Company, 201-500 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
4
Avalara is not consistent in giving us information timely. For instance, right now, we have a help desk ticket with them that's been open since October. They are still trying to figure it out and we haven't gotten any feedback on where they are at or what is going on. That seems to me a very excessive amount of time to be working on a problem. Was it forgotten? Is there something bigger going on? Do they need something from us? An update would be helpful.
Also, many times when we call with an issue or concern (wrong tax rate for instance) we generally feel like the help desk assumes it's of our doing instead of theirs and doesn't truely listen when we explain the problem because we end up repeating it over and over as well as sending examples. We expect more respect on our end.
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