Avalara

Avalara

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.4 out of 100
Top Rated
Avalara

Overview

Recent Reviews

Avalara review

7 out of 10
April 23, 2022
We use Avalara to generate sales tax liability reports and tax-exempt customer certificates.
Continue reading

Run away.

1 out of 10
January 27, 2022
Stay away from this service. We used Avatax to help monitor economic nexus and file returns. We were initially quoted under $1000 for the …
Continue reading

Reviewer Sentiment

N/A
Positive ()
N/A
Negative ()
Learn how we calculate reviewer sentiment

Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Feature Set 2022

Popular Features

View all 11 features

Sales and Use Taxes (215)

8.8
88%

Tax Exemption Processing (148)

8.3
83%

Tax Data Reporting (181)

8.2
82%

3rd-Party Software Integrations (159)

7.9
79%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Avalara, and make your voice heard!

Pricing

View all pricing

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.avalara.com/us/en/products/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $21 per month

Features Scorecard

Type of tax

7.7
77%

Tax Reporting & Compliance

8.0
80%

Product Details

What is Avalara?

Avalara aims to help businesses get tax compliance right. Avalara customers can manage tax obligations from state, local, and other tax authorities around the world through the platform. Avalara states that the value proposition for users is that its tool provide efficient and more accurate solutions for managing those requirements.

The Avalara Tax Compliance Suite — Avalara AvaTax, Avalara Returns, and Avalara CertCapture — offers solutions for various transaction taxes, including sales and use, VAT, excise, communications, and others. Through the suite, users can calculate taxes, file and remit returns, and comply with document management requirements. More than 700 integrations are available for accounting systems, ERP and CRM providers, ecommerce platforms, and more. The company also offers Professional Services including Tax Advisory Services, Implementation Services, Managed Services, and Support Plans and Training to help customers prepare for and achieve compliance.

Avalara Features

Type of tax Features

  • Supported: Sales and Use Taxes
  • Supported: Cross-border Taxes
  • Supported: VAT / GST Taxes
  • Supported: Energy and Fuel Taxes

Tax Reporting & Compliance Features

  • Supported: Geolocation for Tax Assessment
  • Supported: 3rd-Party Software Integrations
  • Supported: Tax Data Reporting
  • Supported: Compliance Administration Management
  • Supported: Tax Exemption Processing
  • Supported: Tax Document Management
  • Supported: Complex Tax Scenario Management

Additional Features

  • Supported: Centralized tax management: Unify sales and use tax calculation, document management, and returns preparation under a single platform.
  • Supported: Integrations: AvaTax connects with more than 700 prebuilt integrations to connect with your accounting, ecommerce, POS, and other systems, plus an advanced API.
  • Supported: Cloud-based: A software-as-a-service solution, AvaTax updates take effect as soon as they are deployed, helping to ensure you are using the most current information.
  • Supported: Exemption management: Request certificates from vendors and store them electronically for easy access and to effectively track expiration dates. Send automatic renewal requests before certificates expire.
  • Supported: Returns filing and remittance: Returns preparation and remittance in multiple jurisdictions. Avalara Returns can track and manage due dates and payment requirements, enabling you to pay all your returns with a single source of payment.
  • Supported: Lodging: Manage lodging tax for your hotel or rental property with a solution that plugs into your reservation software to deliver lodging tax calculations in real time as well as prepares, files, and remits your lodge tax returns.
  • Supported: Communications: Delivers tax calculations on a broad array of communications transactions by directly connecting to your current billing or ERP system, or to an in-house build via API.
  • Supported: Beverage Alcohol: Simplifying regulatory compliance for suppliers, distributors, and retailers in the beverage alcohol industry.

Avalara Screenshots

Avalara Video

Taxes happen -- everywhere and every day. Good thing Avalara technology makes sure you pay the right amount of tax, every time. Isn't it time we did the same for your business?

Avalara Downloadables

Avalara Integrations

Avalara Competitors

Avalara Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationMobile Web

Comparisons

View all alternatives

Frequently Asked Questions

What is Avalara?

Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.

How much does Avalara cost?

Avalara starts at $21.

What is Avalara's best feature?

Reviewers rate Sales and Use Taxes highest, with a score of 8.8.

Who uses Avalara?

The most common users of Avalara are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews

(1-13 of 13)
Companies can't remove reviews or game the system. Here's why
Score 5 out of 10
Vetted Review
Verified User
Review Source
It does not [matter] how much you pay in support packages for Avalara, [from my experience] you will never receive timely response times. Additionally, [it seems to me] their support techs are not experienced and/or do not understand the nature of your issues. I have resolved the majority of my issues before the support team is able to.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have never had trouble finding a real person to talk to at Avalara. My sales rep keeps in touch and is constantly reviewing my account and helping me adjust our package to our ever changing needs. Whenever I have had to call into support for a question, I have always felt that the person on the other end of the line was very knowledgeable and helpful. My questions are always answered promptly.
Kathleen Gage | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
They were not so good in the beginning but since the implementation of submitting cases online their support has improved. I do find some support techs are very knowledgeable but while some are not. Also sometime it can be very difficult to understand a support tech as their English language skills may not be very proficient.
October 25, 2019

Easy to use!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Sometimes it is difficult getting past our rep. The problem is discuss with the rep. Then if they decide it needs support then we have to set up a time to get with support. then repeat the problem. It can be a time waster. It would be beneficial to be able to go straight to support when I have an issue.
October 03, 2019

Mediocre at best

Score 1 out of 10
Vetted Review
Verified User
Review Source
It's downright terrible. It takes weeks to get a response or resolution. First-line reps are useless. We have to escalate everything.
Score 6 out of 10
Vetted Review
Verified User
Review Source
Avalara is not consistent in giving us information timely. For instance, right now, we have a help desk ticket with them that's been open since October. They are still trying to figure it out and we haven't gotten any feedback on where they are at or what is going on. That seems to me a very excessive amount of time to be working on a problem. Was it forgotten? Is there something bigger going on? Do they need something from us? An update would be helpful.
Also, many times when we call with an issue or concern (wrong tax rate for instance) we generally feel like the help desk assumes it's of our doing instead of theirs and doesn't truely listen when we explain the problem because we end up repeating it over and over as well as sending examples. We expect more respect on our end.