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Avalara

Avalara

Overview

What is Avalara?

Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.

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Recent Reviews

TrustRadius Insights

Accurate Tax Calculations: Users have praised Avalara for its ability to calculate sales tax rates with precision, down to specific …
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Avalara Review

9 out of 10
May 28, 2024
Incentivized
I use Avalara to make our indirect sales and use tax computations and compliance accurate and efficient. It is hard to imagine being …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 11 features
  • Sales and Use Taxes (327)
    8.8
    88%
  • Tax Exemption Processing (223)
    8.5
    85%
  • Tax Data Reporting (275)
    8.3
    83%
  • 3rd-Party Software Integrations (248)
    8.1
    81%

Reviewer Pros & Cons

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Pricing

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Unavailable

What is Avalara?

Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.avalara.com/us/en/products/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is TaxJar?

TaxJar offers automated sales tax reporting and filing. According to the vendor, capabilities include: Accurate, Detailed Sales Tax Reports: TaxJar’s local jurisdiction reports show sales and sales tax collected not only for each state, but for local jurisdiction (counties, cities, special…

What is Tipalti?

Tipalti automates critical financial processes to drive efficiency, including accounts payable, mass payments, procurement, and expenses, all on one global finance automation platform that grows with the organization, automating, de-risking and simplifying finance.

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Product Demos

Avalara AvaTax Demo

YouTube
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Features

Type of tax

A list of the different types of taxes that can be filed using tax compliance software.

8
Avg 7.9

Tax Reporting & Compliance

Activities relating to tax filing, reporting, document management, and exemption certificate processing.

8.2
Avg 7.8
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Product Details

What is Avalara?

Avalara helps to make tax compliance faster, easier, more accurate, and more reliable for business and government customers in over 90 countries. Tax compliance automation software solutions from Avalara leverage 1,200+ signed partner integrations across ecommerce, ERP, and other billing systems to power tax calculations, document management, tax return filing, and tax content access. Visit avalara.com to learn more.

Avalara Features

Type of tax Features

  • Supported: Sales and Use Taxes
  • Supported: Cross-border Taxes
  • Supported: VAT / GST Taxes
  • Supported: Energy and Fuel Taxes

Tax Reporting & Compliance Features

  • Supported: Geolocation for Tax Assessment
  • Supported: 3rd-Party Software Integrations
  • Supported: Tax Data Reporting
  • Supported: Compliance Administration Management
  • Supported: Tax Exemption Processing
  • Supported: Tax Document Management
  • Supported: Complex Tax Scenario Management

Additional Features

  • Supported: Centralized tax management: Unifies sales and use tax calculation, document management, and returns preparation.
  • Supported: Integrations: AvaTax connects with more than 700 prebuilt integrations to connect with accounting, ecommerce, POS, and other systems, plus an advanced API.
  • Supported: Cloud-based: A software-as-a-service solution, AvaTax updates take effect as soon as they are deployed, helping to ensure the most current information is used.
  • Supported: Exemption management: Certificates from vendors are stored electronically for access and to track expiration dates. Automatic renewal requests are sent out before certificates expire.
  • Supported: Returns filing and remittance: Returns preparation and remittance in multiple jurisdictions. Avalara Returns can track and manage due dates and payment requirements, enabling users to pay returns with a single source of payment.
  • Supported: Lodging: Lodging tax for hotel or rental property are managed with a solution that plugs into reservation software to deliver lodging tax calculations in real time as well as preparation, filing, and remittances of lodge tax returns.
  • Supported: Communications: Tax calculations are delivered on an array of communications transactions by directly connecting to a current billing or ERP system, or to an in-house build via API.
  • Supported: Beverage Alcohol: Simplified regulatory compliance for suppliers, distributors, and retailers in the beverage alcohol industry.

Avalara Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Avalara Video

Why Avalara?

Avalara Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.

Vertex, Sovos Intelligent Compliance Cloud, and Thomson Reuters ONESOURCE are common alternatives for Avalara.

Reviewers rate Sales and Use Taxes highest, with a score of 8.8.

The most common users of Avalara are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(755)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Accurate Tax Calculations: Users have praised Avalara for its ability to calculate sales tax rates with precision, down to specific addresses and local jurisdictions. This feature ensures the correct tax amount is applied in each transaction, increasing accuracy and compliance for businesses.

Efficient Exemption Certificate Management: Customers find CertCapture to be a valuable tool for managing exemption certificates effectively. By organizing and storing these certificates efficiently, Avalara simplifies the process of ensuring compliance with tax exemption regulations.

Timely Sales Tax Returns Filing: Reviewers highly appreciate Avalara's timely and accurate filing of sales tax returns. The seamless process helps businesses stay compliant with tax regulations and reduces administrative burdens associated with tax compliance tasks.

Inconsistent Communication: Users have expressed frustration due to inconsistent communication across departments, leading to delays in response and resolution times. This has contributed to feelings of inconsistency and inefficiency within the support system and has negatively impacted user satisfaction levels.

Demand for Bundled Options: Some users have highlighted the need for bundled product and service options to offer better pricing for customers using multiple Avalara solutions. They believe this would enhance cost-effectiveness and convenience for businesses seeking integrated solutions.

Email Clarity Issues: Users find that email communications lack clarity, often leaving them uncertain about the necessary actions on their part. Improved email communication could alleviate confusion and enhance overall user experience by providing clear directives for users.

Attribute Ratings

Reviews

(1-20 of 20)
Companies can't remove reviews or game the system. Here's why
September 29, 2023

The good, the bad and . . .

Kathleen Gage | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
They were not so good in the beginning but since the implementation of submitting cases online their support has improved. I do find some support techs are very knowledgeable but while some are not. Also sometime it can be very difficult to understand a support tech as their English language skills may not be very proficient.
Score 1 out of 10
Vetted Review
Verified User
In my experience, numerous questions, and particularly those regarding billing issues are just ignored, and it is impossible to get to someone to discuss. Your account manager will tell you they are taking care of it and then it just goes into a black hole.
October 04, 2022

Avalara review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Near impossible to get someone on phone call, takes a long time to get email reply - if ever and then questions/issues not answered or addressed. We stopped reaching out
Score 5 out of 10
Vetted Review
Verified User
Incentivized
It does not [matter] how much you pay in support packages for Avalara, [from my experience] you will never receive timely response times. Additionally, [it seems to me] their support techs are not experienced and/or do not understand the nature of your issues. I have resolved the majority of my issues before the support team is able to.
Score 10 out of 10
Vetted Review
Verified User
I have never had trouble finding a real person to talk to at Avalara. My sales rep keeps in touch and is constantly reviewing my account and helping me adjust our package to our ever changing needs. Whenever I have had to call into support for a question, I have always felt that the person on the other end of the line was very knowledgeable and helpful. My questions are always answered promptly.
October 25, 2019

Easy to use!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Sometimes it is difficult getting past our rep. The problem is discuss with the rep. Then if they decide it needs support then we have to set up a time to get with support. then repeat the problem. It can be a time waster. It would be beneficial to be able to go straight to support when I have an issue.
October 03, 2019

Mediocre at best

Score 1 out of 10
Vetted Review
Verified User
It's downright terrible. It takes weeks to get a response or resolution. First-line reps are useless. We have to escalate everything.
May 10, 2019

Avalara Power

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Timeliness of responses to compliance notices is terrible. We oftentimes get a second notice before getting a response from Avalara.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Avalara is not consistent in giving us information timely. For instance, right now, we have a help desk ticket with them that's been open since October. They are still trying to figure it out and we haven't gotten any feedback on where they are at or what is going on. That seems to me a very excessive amount of time to be working on a problem. Was it forgotten? Is there something bigger going on? Do they need something from us? An update would be helpful.
Also, many times when we call with an issue or concern (wrong tax rate for instance) we generally feel like the help desk assumes it's of our doing instead of theirs and doesn't truely listen when we explain the problem because we end up repeating it over and over as well as sending examples. We expect more respect on our end.
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