Honest thoughts about Avanan
Rating: 9 out of 10
May 25, 2021
ER
Vetted Review
Verified User
1 year of experience
Avanan is being used as our primary email security platform. End-users have the ability to report junk and phishing emails via [the] Outlook plugin, administrators are the ones primarily in the tool on a daily basis. It's our front-line defense against email-based threats and has been doing a good job, has outperformed [our] previous product.
- Easy to setup
- Easy to administer
- Easy to report junk and spam emails
- Easy to report threats and resolve issues
85.71428571428571%
8.6
- Email is kept more secure.
- Provides [users] with [the] ability to request an email to be delivered if needed out of quarantine.
- The amount of time administrators spend working on email security issues has been cut in half from what they were with our previous vendor.
700
Sale, support, customer service, IT, IS, AR, AP, all business units are protected using this solution.
9
help desk, and other IT infrastructure techs use/ administer the product.
- Email spam blocker
- Malware protection
- Shadow IT documentation and notification
- Phishing protection
- Hidden email security gateway
- Office 365 account take over notification alerts without having to buy into P1 licensing via O365
- Possibly to stop out going spam flow
- Usage and user monitoring and tracking for email use
Yes
We were using Barracuda email security gateway. Needless to say it was allowing an alarming number of emails phishing our employee's to the point we had many accounts being taken over. The ESS and Sentinel products were terrible and way under performed as to what they were supposed to be capable of doing. We made the move away from Barracuda with a year left on our contract after Barracuda refused to address our issues.
- Price
- Product Features
- Product Usability
Our displeasure with our current email security gateway platform pushed us into finding a new solution vs waiting out our contract.
I wouldn't have changed a thing.
We were using Barracuda Email Security Gateway. Needless to say it was allowing an alarming number of emails phishing our employee's to the point we had many accounts being taken over. The ESS and Sentinel products were terrible and way under performed as to what they were supposed to be capable of doing. We made the move away from Barracuda with a year left on our contract after Barracuda refused to address our issues.
- Implemented in-house
No
Change management was minimal
Nothing, this solution takes minutes to deploy live.
- Nothing
- Nada
- Online training
Yes, the self help under support and documentation is very easy to use and to follow along with as needed.
Other than to work with your sales rep from the start nothing else.
No - we have not done any customization to the interface
No - we have not done any custom code
Nothing as we have not customized it.
No, there was no option for this.
No
Multiple times I've had to get not only my sales rep on the phone but also VP's of development have joined calls in the past as well. Every time they've solved my issues, even though it had to escalate to that level of support.
- Dashboard
- Setting up the protection models
- Setting up custom reports
- Nothing
NA
- NA
NA
NA and no.
Doesn't apply
Only a one year contract to try them out being the new vendor on the block.
Document exactly what you're trying to accomplish with a product and what are you trying to protect your companies from then choose several vendors, preferably the top three or four vendors and demo each of those before making a decision.
No
- na
- Dashboard layout
- Feature enhancements
No
No