Avanan

Support has been solid in figuring out the majority of the issues. The normal full response time to an issue is under thirty minutes. The normal resolution to an issue, that depends on the issue. Many times they were already aware of the issue before I reported it.

Avanan's support has been top notch since day 1 and hasn't changed. This might be the greatest representation of the quality Avanan brings to the table. Even after they are now a household name they still treat their original customers in high regard with a personal touch. It is clear Avanan is committed to customer retention.

Very friendly and ready to help. No extra charges for the help we have needed during setup.

Avanan customer support is available 24/7 and willing to help all users in using the platform reliably.

They sometimes take a long time to reply to emails or chat messages.

At first we had issues with SSO, after reaching out to the support team, they quickly worked with us, and helped us resolve the issue. They also helped/educated us on some of the best practices and helped us setup optimal settings for our environment. I have had several calls with the support team and all issues were resolved quickly.

They're very responsive. I don't see that often (KnowBe4 is another great one).

Because all of the things that we wanted in their product, they implemented.

Our company is very picky. We were in contact with support nonstop with most of the departments of the CS of Avanan, from the sales teams and helpdesk teams to some management teams that we had ongoing questions or requests to. Not [once did] we have to wait for long to receive back an answer or a call from the support. They were always positive and even went beyond to provide us some discounts that help us make a quicker decision.

Support has always been there for me, they take on suggestions and product improvements quite seriously. I've spoken to techs and you can tell that they care about the product and the service in which they deliver. Avanan support is always responsive in everything I throw them and in most cases they don't tell me how to build out a widget or custom query, they actually do it for me and send it to me.

Whenever issues arise when using Avanan that are the fault of the product, support is quick to respond and resolve the presented problem(s).

I give Avanan a 9 rating because from the initial consult with customer service to full deployment the process was very efficient and effective. The product works for you not against you. It is simple to use but also provides advanced tools and options for the user. The technology it's based on is very impressive and provides a rounded solution to cloud security.

The support team is really responsive and works great.

We implemented Avanan on our Office 365 environment when Avanan was recently released so we encountered some issues at some point, and the team was really responsive and helpful in working with us and guiding us on how to work through the issues.

Avanan support always is ready to respond to user requests and typically does it in an exceptionally quick timeframe. Most requests are not even needed to be escalated as their team will look at active threats and deal with them before they are even a problem. Monthly meetups are also great in obtaining our needs as well as showing us what is new and in the horizon.

The very few support tickets I have had to put in have been handled quickly and efficiently.

There have been several times that I've had to contact Avanan support and they've always been very responsive. They acknowledge my situation within a few hours and typically have a fix for my issue within a few days.

Any issues we have brought to support have been resolved in a very timely manner.

Throughout the years I have had to contact Avanan Support. They always answer quickly and always seem to have a real sense of urgency to help me. My issues with their platform are always fixed quickly and when a tech agent doesn't have an immediate answer they go out and get it for me. I am confident in Avanan because I know if something happens they are always there to help and answer my questions and concerns. Their support is also very friendly and always willing to help clarify any doubt as small as it can be.

It is 10 because when we have any incident, query or problem, we can count on a support engineer who gives us the respective support. In the same way, the support at the sales level is very good, they give us all the support regarding payments, renewals and the respective accession to the system.

Avanan support is outstanding. Any time I have a question, I ask and have an accurate answer within hours.

Avanan support has been very helpful, quick to respond, and knowledgeable whenever we have needed support. Fortunately that has not been often.

An excellent product that came with a unique patented inline protection. The sales, pre-sales, and the technical team answers all your questions without any delay and they are always available to support for PoC or implementation without any additional cost. Avanan's IRaaS is a team of specialized technical engineer who will be answering within minutes.

No concerns to report, support has been prompt, friendly and helpful.

Fast response time.