TrustRadius
Avast Managed Workplace is an RMM platform. It emphasizes security assessment and system monitoring functionalities, as well as task automation.Comprehensive MonitoringWe use Avast RMM (previously Level Platform) with collaboration with another MSP managing about 900 endpoints for various clients. Some of the clients only use it for monitoring purposes and the remainders for full helpdesk supports. The RMM features comprehensive monitoring, patch management, remote control, asset management, and reporting, among other things.,Agentless, unlike most RMM, you don't need to download and install an agent on the devices. The onsite manager (OM) will scan the entire domain for computers, network devices, printers, etc. Remote access: Users have to select whether to access shared screen or via RDP. Detail Dashboard Information: it has a very reach feature that displays information about system components.,It needs better monitoring features for network devices such as Cisco instead of customizing SNMP MIBs. Patch Management needs to be more consistent. At times, random computers would run patches outside the configured schedule.,7,Pricing Model is not for small or newly established MSPs.,Continuum RMM,SolarWinds Remote Monitoring & ManagementDeserves A TryWe started to use AVG Managed Workplace 10 in the summer of 2017 when we moved from Labtech and Continuum. The reporting feature is just amazing to work with. The most used one is the table grid view of any device which can provide every single detail to show them to customers. I love most AVG's design, interface, and sections which are super customizable.,Customer Care is helpful Reporting tools are great Super customizable,It can be hard to use at first glance Does not work well on weak and old laptops Otherwise everything is perfect,8,PSA Integration SNMP monitoring needs to be updated Scrolling bugs and patching also needs improvements Remote connections don't really work from a Mac Slow cloud hosted,Labtech, Continuum and Zenith,Shopify, ZendeskWould recommend this product to any outsource IT vendor.I used this at my previous job. We were an outsourced IT company. We used this to remotely monitor and manage our clients computers and servers. This product was a solid product. It compared to LogicNow's RMM product line. The interface was fluent and easy to navigate. The reporting was even better.,Fluent Interface. Lightweight installs. Remote patch management.,Management of Office 365 in a single pane of glass. ESXi management was not fluent.,8,Saves time for employees which saves money for the company. Easy to sell something that gives peace of mind to a customer knowing someone is watching their stuff 24/7.,Naverisk and LogicNow
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Avast Managed Workplace RMM
11 Ratings
Score 7.4 out of 101
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Managed Workplace RMM Reviews

Managed Workplace RMM
11 Ratings
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Score 7.4 out of 101

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Stephen Widjaja profile photo
January 18, 2019

Comprehensive Monitoring

Score 7 out of 10
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Verified User
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We use Avast RMM (previously Level Platform) with collaboration with another MSP managing about 900 endpoints for various clients. Some of the clients only use it for monitoring purposes and the remainders for full helpdesk supports. The RMM features comprehensive monitoring, patch management, remote control, asset management, and reporting, among other things.
  • Agentless, unlike most RMM, you don't need to download and install an agent on the devices. The onsite manager (OM) will scan the entire domain for computers, network devices, printers, etc.
  • Remote access: Users have to select whether to access shared screen or via RDP.
  • Detail Dashboard Information: it has a very reach feature that displays information about system components.
Avast RMM is not well suited for small MSP or just starting out due to its pricing. It's a comprehensive RMM suite and it requires a lot of time customizing, fine-tuning, and tweaking to fit your MSP business model. Since it's an agentless RMM, it will need hardware for the onsite manager.
Read Stephen Widjaja's full review
Ramin Sultanov profile photo
March 22, 2018

Deserves A Try

Score 8 out of 10
Vetted Review
Verified User
Review Source
We started to use AVG Managed Workplace 10 in the summer of 2017 when we moved from LabTech and Continuum. The reporting feature is just amazing to work with. The most used one is the table grid view of any device which can provide every single detail to show them to customers. I love most AVG's design, interface, and sections which are super customizable.
  • Customer Care is helpful
  • Reporting tools are great
  • Super customizable
AVG Managed Workplace 10 is some kind of application that every company must have, you will see the difference that your money is not being wasted. There are tons of good templates and alerts for pc desktops and servers. Though it can be difficult to use at first, you will adapt the environment and the interface quickly.
Read Ramin Sultanov's full review
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Score 8 out of 10
Vetted Review
Verified User
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I used this at my previous job. We were an outsourced IT company. We used this to remotely monitor and manage our clients computers and servers. This product was a solid product. It compared to LogicNow's RMM product line. The interface was fluent and easy to navigate. The reporting was even better.
  • Fluent Interface.
  • Lightweight installs.
  • Remote patch management.
It is well suited for outsourced IT companies needing to save time and money on patch management, monitoring, and reporting. This made connecting to clients across multiple platforms and locations very easy and fluent.
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Managed Workplace RMM Scorecard Summary

About Managed Workplace RMM

Avast Managed Workplace (acquired by Barracuda) is a Remote Monitoring and Management platform. Managed Workplace serves as an agentless tool that MSP’s can use for clients with an emphasis on security assessment and reporting. It also provides other system monitoring functionalities, including patch management, asset management and tracking, and task automation with a library of prebuilt and user-designed scripts. It also offers integration with third-party applications, including virtualization services.



Categories:  System Monitoring

Managed Workplace RMM Technical Details

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