Avaya Aura Call Center Elite Reviews

16 Ratings
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Score 7.8 out of 100

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Anonymous | TrustRadius Reviewer
Score 7 out of 10
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We use the Avaya Aura Call Center Elite for 75% of our inbound calls. We use it to funnel a lot of call types. It is being used in collaboration with CTI that our clients use. It permits us to handle a lot of different call categories and skills providing good flexibility.
  • Avaya delivers a strong platform, we rarely have any issue with the product.
  • They offer good support for software and hardware.
  • There is a good redundancy, who permit us to do maintenance while conserving a 24h service.
  • The configuration of the system could be improved with a better-looking GUI.
  • They should offer more software base modules, instead of having a server for each little module.
I would recommend Avaya for a company that needs a stable environment up 24 hours/ 7 days a week. It is very stable. However, the configuration is more complex but gives you some flexibility.
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Avaya Aura Call Center Elite Scorecard Summary

Feature Scorecard Summary

Validate callers (1)
5
Outbound response (1)
4
Call forwarding (1)
8
Click-to-call (CTC) (1)
3
Warm transfer (1)
8
Predictive dialing (1)
5
REST APIs (1)
7
Call scripts (1)
7
Call tracking (1)
6
Multichannel integration (1)
7
CRM software integration (1)
8
Inbound call routing (1)
8
Omnichannel inbound routing (1)
7
Recording (1)
7
Quality management (1)
8
Call analytics (1)
7
Historical reporting (1)
8
Live reporting (1)
8
Customer interaction analytics (1)
7

About Avaya Aura Call Center Elite

Avaya Aura Call Center Elite is call center software, from Avaya Inc. It acts as a call routing tool that features automatic call distribution using context-based inputs and selection capabilities.
Categories:  Contact Center

Avaya Aura Call Center Elite Technical Details

Operating Systems: Unspecified
Mobile Application:No