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Avaya Aura Call Center Elite is call center software, from Avaya Inc. It acts as a call routing tool that features automatic call distribution using context-based inputs and selection capabilities.https://media.trustradius.com/product-logos/zm/3h/VXVG2CZJRJ2M.pngAvaya pro and cons for mid to large enterprisesWe use the Avaya Aura Call Center Elite for 75% of our inbound calls. We use it to funnel a lot of call types. It is being used in collaboration with CTI that our clients use. It permits us to handle a lot of different call categories and skills providing good flexibility.,Avaya delivers a strong platform, we rarely have any issue with the product. They offer good support for software and hardware. There is a good redundancy, who permit us to do maintenance while conserving a 24h service.,The configuration of the system could be improved with a better-looking GUI. They should offer more software base modules, instead of having a server for each little module.,7,Once purchased and running, you don't need to worry about it for years. Support price is following the other companies. Price is good. When you need to upgrade it the cost can grow fast as most of the time you need to replace hardware.,Genesys PureConnect,Genesys PureConnect, Microsoft SQL Server, Microsoft IIS
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Avaya Aura Call Center Elite
14 Ratings
Score 7.8 out of 101
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Avaya Aura Call Center Elite Reviews

Avaya Aura Call Center Elite
14 Ratings
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Score 7.8 out of 101

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Score 7 out of 10
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We use the Avaya Aura Call Center Elite for 75% of our inbound calls. We use it to funnel a lot of call types. It is being used in collaboration with CTI that our clients use. It permits us to handle a lot of different call categories and skills providing good flexibility.
  • Avaya delivers a strong platform, we rarely have any issue with the product.
  • They offer good support for software and hardware.
  • There is a good redundancy, who permit us to do maintenance while conserving a 24h service.
  • The configuration of the system could be improved with a better-looking GUI.
  • They should offer more software base modules, instead of having a server for each little module.
I would recommend Avaya for a company that needs a stable environment up 24 hours/ 7 days a week. It is very stable. However, the configuration is more complex but gives you some flexibility.
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Avaya Aura Call Center Elite Scorecard Summary

Feature Scorecard Summary

Validate callers (1)
5
Outbound response (1)
4
Call forwarding (1)
8
Click-to-call (CTC) (1)
3
Warm transfer (1)
8
Predictive dialing (1)
5
REST APIs (1)
7
Call scripts (1)
7
Call tracking (1)
6
Multichannel integration (1)
7
CRM software integration (1)
8
Inbound call routing (1)
8
Omnichannel inbound routing (1)
7
Recording (1)
7
Quality management (1)
8
Call analytics (1)
7
Historical reporting (1)
8
Live reporting (1)
8
Customer interaction analytics (1)
7

About Avaya Aura Call Center Elite

Avaya Aura Call Center Elite is call center software, from Avaya Inc. It acts as a call routing tool that features automatic call distribution using context-based inputs and selection capabilities.
Categories:  Contact Center

Avaya Aura Call Center Elite Technical Details

Operating Systems: Unspecified
Mobile Application:No