My experience with Avaya
We use Avaya as our main telephony system for most of our clients. It is easy to integrate with other Avaya applications or 3rd party …
Overview
What is Avaya Aura?
The on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal unified communications and…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Call park (29)8.989%
- Answering rules (33)8.585%
- Centralized communications management (32)8.080%
- Message alerts (29)7.272%
Reviewer Pros & Cons
Video Reviews
5 videos
Avaya Aura Review | Director of Network Infrastructure Sees Value
03:58
Avaya Aura Review | Delivering Value for Wyoming State Government
02:11
Avaya Aura Review - Customer Solutions Architect Lays Out Honest Thoughts
02:33
Pricing
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What is Avaya Aura?
The on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal…
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- Free Trial
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- Premium Consulting/Integration Services
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Alternatives Pricing
What is Avaya IP Office?
Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other. The included Avaya Equinox experience provides a single app for…
What is Zoom Workplace?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom…
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Product Details
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- Competitors
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What is Avaya Aura?
The on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal unified communications and omnichannel customer experience solutions.
The session-based architecture of the Avaya Aura Platform combines openness, centralized administration and granular control to create a solution where active participation, pervasive collaboration and quality experiences can take place across the enterprise. Existing PBXs and other third-party communications resources can be combined into a cohesive, centrally managed infrastructure, standardizing the core environment and delivering network access, management and operational cost savings, while laying the foundation for collaborative solutions.
Avaya Aura Competitors
Avaya Aura Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
The on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal unified communications and omnichannel customer experience solutions.
Genesys Multicloud CX (discontinued) and Genesys PureConnect (discontinued) are common alternatives for Avaya Aura.
Reviewers rate Call park highest, with a score of 8.9.
The most common users of Avaya Aura are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(69)Attribute Ratings
Reviews
(1-25 of 27)Companies can't remove reviews or game the system. Here's why
September 10, 2023
Avaya Auro Review
So I've seen the Cisco product out there. I've seen the old Nortel products, Mitel, I've been doing this for a long time. I've seen a lot of other products. And Avaya, Nortel were the Western Electric and Northern Electric of the world way back when. So pretty much the grandparents of all the other stuff that's out there. So their foundation is really strong. So I think this product stacks up amazing, especially for places that are mission critical, like hospitals, maybe the military, and stuff like that. They have the app, if you need an app, they do stuff on mobile devices, and that you can have remote workers. So I think they stack up really well against the other companies. The problem is probably advertising and the schools that are teaching this stuff are promoting a particular product and that's where the other products have the advantage. They're in the schools and it's, I call it indoctrination, but they're in the schools and they're teaching the people. The other product, their competitors are teaching in the schools, their product line. And that's how they can do promotion better.
Avaya Aura is an enterprise product and can be expandable.
June 27, 2023
Large Contact Center Review of Avaya Aura
Avaya Aura provided more developer and call routing flexibility.
June 27, 2023
Avaya Aura interoperability and messaging
Reliability and robustness of Features.
June 27, 2023
Disappointing
The poly phones are worse than the Avaya phones and lack features and ease of use.
June 27, 2023
Avaya Aura could do better
Teams phone is much better in user administration and soft client. Another area that they are far apart are UC, meetings, collaboration, Video. Their noise cancellation is superb. Easy to use and set up are night and day compared to Avaya Aura remote worker. There is no easy implementation at least on the on prem level.
Avaya Aura is a complete UC platform, whereas Aspect has been primarily a Contact Center platform that provides function for non contact center applications secondarily.
June 26, 2023
Avaya Aura is the #1 Solution for big business
Avaya Aura has less features than Amazon Connect, but it is more reliable.
June 26, 2023
Avaya Aura the onsite Voice Legacy
CM elite has more Strong UC and CC capabilities along with very strong reporting functionality.
June 26, 2023
Interoperability with Avaya
We utilize the Call Center application within Avaya currently. We would like to move forward with integrating additional products within the platform.
June 26, 2023
Well pricing
I used to work with Cisco UCCE and I am seeing Avaya is catching up.
June 26, 2023
Avaya Aura review
- Cisco 1000 Series Aggregation Services Routers (ASR 1000)
June 26, 2023
Avaya Aura review
Avaya Aura is a good product.
June 26, 2023
Ardent Avaya Aura Fan!
June 23, 2023
Longterm success with some catches
Analyzed as a possible replacement when moving to a new building. Easy handling an broad feature set. Did not match up with Aura on a cost perspective. Rip and replace was far to costly and involved risks in implementation of special features were not acceptable. This is however a common problem in any massive system change...
June 23, 2023
My great experience with Avaya.
We work with Avaya Aura, but now we plan to move to the cloud with AxP. It's an important movement to deliver more services to our customers e less worry about IT infrastructure.
June 23, 2023
Great & Scalable for multiple environments.
I haven't used any other products.
June 23, 2023
Avaya Reliability.
June 23, 2023
Avaya (You need to get it).
- Cisco 1000 Series Aggregation Services Routers (ASR 1000)
Very comparable.
June 23, 2023
Customer experience.
IP office doesn't have the size and redundancy needed for our large call centers.
June 23, 2023
Avaya Aura
I like Avaya a lot better with the feature set and integration.
June 23, 2023
Avaya - Almost a Cloud Offering.
- MiVoice Office Application Suite (Mitel Application Suite)
Better resiliency and HA models.
June 23, 2023
Not bad! Still learning.
Avaya seems to be at more of the companies I have worked at.
June 23, 2023
Aura Messaging Delivered to You!
June 23, 2023
Avaya is rooted.
It has been too long and was used before I even reached my company.