Overview
What is Avaya Call Center Elite?
Avaya Call Center Elite is used to run a full-featured call center that handles inbound and outbound contacts, manageable with real-time and historical reporting insights. The CC Elite solution offers options for contact handling so customers are treated in a…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Call tracking (19)8.888%
- Call forwarding (20)8.585%
- Warm transfer (21)8.080%
- Validate callers (18)7.575%
Reviewer Pros & Cons
Video Reviews
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Avaya Call Center Elite Review | Is it worth it?
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Avaya Call Center Elite Review | How Universal Studios uses it
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Southern Company sees its value | Avaya Call Center Elite Review
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Pricing
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
- FAQs
What is Avaya Call Center Elite?
Avaya Call Center Elite is used to run a full-featured call center that handles inbound and outbound contacts, manageable with real-time and historical reporting insights. Avaya aims to help users enhance employee and customer experiences, drive higher satisfaction and loyalty, by adding Avaya innovations without disrupting current operations.
Avaya Call Center Elite Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Avaya Call Center Elite is used to run a full-featured call center that handles inbound and outbound contacts, manageable with real-time and historical reporting insights. The CC Elite solution offers options for contact handling so customers are treated in a more efficient manner, enabling agents to more effectively respond to their needs.
Reviewers rate Call tracking highest, with a score of 8.8.
The most common users of Avaya Call Center Elite are from Enterprises (1,001+ employees).