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Avaya UCaaS

Avaya UCaaS
Formerly Avaya OneCloud UCaaS

Overview

What is Avaya UCaaS?

Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or…

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Recent Reviews

Avaya UCaaS Review

8 out of 10
March 06, 2024
All new users (From certain offices) will get an invite to Avaya UCaaS just in case the users need to be contacted internally (mainly). …
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Review of ACO

8 out of 10
March 04, 2024
Incentivized
Used as a global phone system - using mobile, desktop apps and physical phones - all very easy and straightforward compared to IP Office.
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Avaya UCaaS Review

8 out of 10
November 02, 2023
Incentivized
Avaya UCaaS is our primary phone system within the business, from the customer facing IVR down to individual and public space extensions - …
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Easy Peasy

7 out of 10
June 23, 2023
Incentivized
I am trained in Avaya Sales of UCaaS capability. My organization deploys, implements, and maintains Avaya Unified Communications in the …
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Avaya for a NonProfit

7 out of 10
June 23, 2023
Incentivized
Helps analyze performance of helpline specialists in call center, such as knowing how long they are on the phone, how many calls they take …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Message alerts (19)
    8.9
    89%
  • Answering rules (20)
    8.6
    86%
  • High quality audio (18)
    7.9
    79%
  • Directory of employee names (19)
    6.0
    60%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.avaya.com/en/products/ucaas…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19.99 per month per user
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

6
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.6
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.6
Avg 8.0

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.1
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.4
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.5
Avg 8.1

Call Management

Customized phone system settings

7.6
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

8.2
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

7
Avg 7.4
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Product Details

What is Avaya UCaaS?

Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.

Avaya UCaaS Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Online Fax
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Avaya UCaaS Competitors

Avaya UCaaS Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Avaya UCaaS starts at $19.99.

Five9, Fuze, and Zoom are common alternatives for Avaya UCaaS.

Reviewers rate Call recording highest, with a score of 9.

The most common users of Avaya UCaaS are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(247)

Attribute Ratings

Reviews

(1-25 of 97)
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March 06, 2024

Avaya UCaaS Review

Score 8 out of 10
Vetted Review
Verified User
All new users (From certain offices) will get an invite to Avaya UCaaS just in case the users need to be contacted internally (mainly). Problems are that certain users would rather use mobiles due to the convivence of whatsapp. I know Avaya UCaaS does have a chat system but not everyone outside the company use Avaya UCaaS.
  • Call Quality
  • Ease of use
  • Convenience of the app
  • Company Directory (Search function)
  • Not removing license automatically after disabling an account
  • Rarely had an issue it terms of service but the last time I had to raise a ticket with Avaya UCaaS about an issue it took weeks to get replies and the issue luckily solved itself
  • A lot going with the admin page (search function might help to locate features)
Not suitable for people in all areas of the business but as an IT engineer I do like the ease of use and prefer it to other ways of contacting people (much prefer the desk phones to mobile) Transferring calls is seamless. But understand some people would rather text than call (not Avaya UCaaS's fault).
March 04, 2024

Review of ACO

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Used as a global phone system - using mobile, desktop apps and physical phones - all very easy and straightforward compared to IP Office.
  • Admin access.
  • Ordering new handsets.
  • Call queue management.
  • Ease of use from any location.
  • Missing some features from IP Office still.
  • Better comms from Avaya, training, etc.
Working from Anywhere - our staff are often traveling and a mobile app means they are always connected to their Office contact number - no more taking messages and relaying via WhatsApp or SMS to the traveling user.
February 29, 2024

Avaya Cloud Office

Patrick Tissot | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Avaya Cloud Office is used by all the organization with a focus on our Service Desk. The telephony is very important for us as it must be always available when working in the office or outside of the office. This is the main communication channel with our customers and it is important that we don't miss communications.
  • Quality of the calls is very good in all the situations
  • The support of Avaya Cloud Office during the onboarding is perfect
  • The setup of the different features is very simple
  • The integration with some Microsoft tools could be improved
Avaya Cloud Office is perfectly suited when used by employees working remotely. The reporting capabilities are very usefull and can be used to improve the quality of services to the customers. In my opinion, it is less suited when a lot of telephony integrations are needed and mainly with some analog based applications.
February 29, 2024

Avaya Cloud is OK

Score 3 out of 10
Vetted Review
Verified User
Incentivized
We implemented Avaya Cloud Office last year after dropping Avaya IP Office. We implemented it in several of our offices globally but not all. The problem with some was price, all their capital expenditure was already finished and therefore it was more expensive to go VoIP than stay with PBX. We are probably 50% of our 20 offices.
  • Phone calls.
  • International inclusive calls.
  • Free handsets for basic use.
  • We have the renewal coming up and despite asking many times we do not yet have a quote
It is best for UK-based people, would be better if we could source phones in other countries without them being delivered here for us to onward ship, which got very expensive with Athens.
Communication is difficult with Avaya.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Children's Aid Society of Algoma in Canada uses Avaya UCaaS, which is RingCentral white labeled as Avaya UCaaS RingCentral VOIP on Desktops, Laptops, Surface Tablets, iPhones, Android Phones, Physical SIP phones at employee desks at their office. The biggest value for Avaya UCaaS for us is the ability to answer calls from multiple places (computers, physical phones, iOS or Android phones) and the ability to send text messages and receive text messages, which our staff need to see at one central place to copy and paste into their contact logs, as we are a health care workforce and have to maintain diligent contact logs, case logs in each client or patient contact history, be it their phone conversations, text messages. Another big value is complex call queues and complex scheduling abilities to enable different staff groups to be in different call queues and remove and add new staff to different groups as our goals change like moving targets within our business.
  • Complex Call Queues are much better than Teams' VOIP
  • Complex Call Handling Rules are much better than Teams' VOIP
  • No surprise costs, predictable billing, the most amount of features at the lowest cost
  • There are so many phone and text features in the phone app and the desktop app that are much better than Teams' VOIP
  • Integration with Teams on Desktop App
  • Call analytics and reporting BI are much, much better than Teams' VOIP
  • Integration of Avaya UCaaS App Phone/Text with iOS and Android Teams App is a must.
  • Integration of Avaya UCaaS App Workspace/Messaging/Files with iOS and Android Teams App is a must.
  • Data loss prevention policy DLP template enforcement on all data living in Avaya UCaaS Desktop and Phone App Workspace/Messaging/Files/ Phone/Text is a must, Teams VOIP has this!
  • End-staff-user-self-service training on Avaya UCaaS Phone App integration with Teams phone App and Avaya UCaaS Desktop App integration with Teams Desktop App is a must.
  • End-staff-user-self-service training on the Avaya UCaaS App and teaching problem-based situational examples is a must.
Small businesses can do with Teams VOIP and will be fine. Large SMBs and large corporate businesses with complex call queues, complex call handling, changing staff from one team to another, and predictable billing needs, will always find leaving Teams VOIP to Avaya UCaaS as their biggest value in platform-migration-led savings pitch from your sales reps and account execs. Retaining existing customers depends a lot on the next generation of integrations you bring for the iOS and Android Phone Teams App with Avaya. If you could do away with the Avaya UCaaS App on Phones and Desktops and have the entire app as a plugin directly built on MS Teams - that would be a wise move, as end users NEED 1 UCaaS interface, and they do not care what is the backend. You can have end users using Teams all the time for SharePoint and OneDrive and Instant Messaging/Meetings, while Avaya UCaaS is living inside Teams App on Desktop and Teams App on iOS phones and Android phones to do all calls and text. I would ask Avaya's engineering team to de-prioritize the workspace and files and focus more time on how can Avaya completely live on Teams App on phones and desktops, laptops, and tablets.
November 02, 2023

Avaya UCaaS Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Avaya UCaaS is our primary phone system within the business, from the customer facing IVR down to individual and public space extensions - it also provides important analytics for the support team to monitor performance.
  • Call quality
  • Metrics
  • Ease of use
  • Simple admin dashboard
  • Purchasing numbers
  • IVR options
  • Support speed
If your based in a place where Avaya UCaaS are a tier one provider then you will have no problems, we have an office in a tier 3 area where we have to do BYOC (bring your own carrier) and it gets more complicated to setup but it is supported still.
Score 9 out of 10
Vetted Review
ResellerIncentivized
Customer's such as Healthcare / Financial want to go to the cloud but would like local survivability.
  • management
  • scalability
  • resiliency
  • flexibility
  • Quality of Voice
  • integrations
  • Supportability
Great for large enterprises that will have needs to scale on demand and can be managed remotely.
June 23, 2023

Easy Peasy

Score 7 out of 10
Vetted Review
ResellerIncentivized
I am trained in Avaya Sales of UCaaS capability. My organization deploys, implements, and maintains Avaya Unified Communications in the DOE, Navy, United States Marine Corps, & Air Force. From my partner knowledge there hasn't been any business problems between our two organizations, but I am sure there have been some hardships and issues that the end customer has run into.
  • Simple
  • Accessible
  • Supportive
  • N/A
N/A
Score 9 out of 10
Vetted Review
ResellerIncentivized
I use it as my everyday phone. I use and sell ACO. It simplifies my workflow and allows me to stay connected with my team. Having chat, efax, and texting is a great addition for a phone system. It also allows me to connected no matter where I am at in the world.
  • Mobility
  • Conferencing
  • Chat
  • Uses Avaya J series handsets
  • adhoc conferencing is limited to 3 users
  • Better included CC features
  • location based E911 notifications
well suited for small to medium businesses. Doctors offices, clinics, and schools. It has some challenges when used in an industrial environment. It works well in Environments where users are mobile.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Helps analyze performance of helpline specialists in call center, such as knowing how long they are on the phone, how many calls they take a day. Also helps us understand our own performance such as how many calls get lost in queue and where they are transferred.
  • Call log
  • Call mapping interface
  • East front facing interface
  • Create a voice survey option where responses can be documented and exported into a database
  • Improve customer service specialist knowledge
Call centers where lots of calls come in per day are better suited for Cloud office. Small businesses or companies that don’t really make outgoing calls or receive a lot of incoming calls other than within the company would not really be suited for Avaya Cloud Office.
Sean Zheng | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
ResellerIncentivized
The all-in-one cloud communications platform empowers your employees with faster, continuous collaboration. It allows a flexible hybrid model—remote and in-office—that ensures everyone is always ready to meet work—routine or unplanned
  • Voice and video calling: avaya Ucaas enables high-quality voice and video calls, allowing users to communicate semlessly over the internet using various devices.
  • messaging and collaboration: the platform provides instant messaging, team messaging, and file sharing capabilies, fostering collaboration among team members regardless of their location
  • contact center integration: Avaya Ucaas can integrate with contact center solutions, providing enhanced customer service capabiities such as call routing, queuing, and CRM integration
  • User interface and experience: Enhancing the user interface and UX could make it more intuitive and user friendly
  • integration with 3rd party application: it could benefit from improved integration capabilites with popular 3rd party applcation
The solution supports audio and video conferencing, it allows user to host and participate in virtual meetings with multiple participants.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We used Cloud calling solution from Avaya. It was easy to use and setup. Avaya has long history in calling market. We were looking for a cloud calling solution to simplify management and move away from on-prem solution to save on costs and chose Avaya UCaaS based on their history and prowess in calling solutions.
  • Calling
  • Messaging
  • Meeting
  • PSTN Connection
  • Avaya UCaaS financial stability is an issue in long run
  • They are still behind other competitors like MS Teams, Webex calling in chat
  • Innovation - they are lacking in this domain and just adding features which other competitors have
Avaya UCaaS cloud calling is useful for customers who want solutions from single vendors as apart from Cisco, they are the only vendor who can offer cloud calling with their own make phones and gateways for connecting to PSTN. This makes them ahead of MS and Zoom. But it needs to work on financial stability. No one wants to invest long term in an organization's solution without having a future roadmap.
Score 10 out of 10
Vetted Review
Verified User
We are able to have our sales staff have the app on their phone, there is no reason why they miss calls now. It makes it easier for them to keep in contact with all customers. They also have the ability to chose when they are "In office and ready for calls". I am able to log into our system to reset voicemail passwords and see what calls are being missed. When I am not able to make it into the office I am still able to take my office phone calls at home. It makes working from home so much easier.
  • Text or email voicemail messages
  • able to take calls at home or in the car
  • Customer service is amazing when you do need to call some one
  • it would be nice to see a simpler way to change the business hours for the phone
  • the ability to see your contacts when on the phone
  • a hang up button. we need one
Pricing was great. The functions we currently have are great, when I need to contact a co-worker at home I just open the app and call their extension.
February 01, 2023

ACO - easy and reliable

Score 8 out of 10
Vetted Review
ResellerIncentivized
Primarily a reseller, but also a user. Easy to chat and collaborate with other users. A collab tool that also maintains e-faxing capability.
  • Seamless transition to other devices
  • e-Faxing
  • Easy to manage
  • Wish there was a way to track status changes of colleagues.
  • Need easier calendar and meeting integrations for setting up meetings
  • Would love to be able to email a contact directly from the app (or at least an email/outlook pop-up).
The recurring costs are hard to justify compared to IP Office for many people.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The Avaya Cloud Office solution is our internal collaboration system within the team, but also for exchanges with customers and partners. The main features used daily are telephone, video conferencing, and team messages. It is extremely practical because the professional telephone follows us everywhere, including for all trips abroad. And we can communicate from the computer as well as from the smartphone.
  • Visioconferencing
  • Text messaging between team member
  • Easy of administration tool
  • Managing call routing options
  • Easy to use from desktop or from smartphone
  • When I use the Google extension (which I use a lot) sometimes I do not understand when I receive a call, my desktop is ringing, but the app has disappeared so there is no way I can answer the call
Scenarios + : fixe/mobile convergence - switching from one device to another.
January 23, 2023

Low cost & easy to use

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our office currently uses the Avaya Cloud Office. I am able to talk and text from any device no matter where I am. The monthly fee we pay for this service is considerably cheaper than what we paid the local phone company. The initial switchover of our 2 phone lines was stressful, and there were a few mishaps. Once the system was up & running - we have not had any issues since.
  • The app is wonderful
  • the lines are clear - no extra noises/choppy conversations
  • Customer service is great
  • The port switchover was hectic
  • My "technical support" was too technical, used words I was not familiar with
  • The paperwork was hard to fill out (my sales rep had to help me)
I was nervous about the quality of the phone lines before switching to Avaya Cloud Office. However - I have never had an issue with hearing the person I am talking to, every phone call is smooth & clear. The app I have on my Iphone has been very helpful! I am able to make calls under my office number - even though I am not at the office
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I stood up a POC on Avaya's hosted Oceana and Breeze for our tech support team. We are looking to eventually add web chat with automatic Service Now ticket pop ups. I was impressed with the nice integration and reporting capabilities of the offering.
  • Multi Modal Contact Center
  • Knowledge base with AI functionality
  • Nice integrations with other systems via API's
  • Avaya has very strong contact center offerings and more contact with our salesperson would be helpful, so we can explore the latest offerings
  • Although it's adequate a slightly more intuitive UI would be helpful
  • More integrated reporting at the end-user level.
If you don't mind having a hosted solution, then Avaya OneCloud UCaaS makes perfect sense by removing the periodic software updates and patches, and removing responsibility for hardware maintenance.
Score 8 out of 10
Vetted Review
Verified User
We operate a travel call centre with several off-site consultants. ACO works well in managing our overall phone system, IVR, and call queues.We use it to receive calls along several channels and departments and can easily redirect calls as required to the relevant individual. The managment of the team is quite easy as well.
  • Allows managers to monitor staff call engagement
  • Provides a high quality VOIP telephony experience
  • Could allow for Superadmins to manage black-listed call destinations much more easily
  • Could allow for more options around adding toll free calling packs
It's well suited for call centres where a lot of calls are triaged and distributed around to users with speed and ease. Their handsets are quite easy to use as well.
October 31, 2022

Satisfied user

Matthew May | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are using Cloud Office for our phone system across the entire organization. We also use CCaaS in our outbound call center for sales development. We plan to implement CCaaS as an inbound solution within the next 90 days. The platform was selected for its ability to integrate with CRM system and its native reporting capabilities.
  • Open API
  • Reporting
  • Cloud-based
  • No outbound recording
  • Sharp learning curve
Excellent solution for small to mid-market organizations. Cannot speak to enterprise deployments.
September 28, 2022

Avaya Cloud Office

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use it to keep in touch while in the field, it helps to stay in touch with customers wherever I may be.
  • Connectivity
  • Reliable connections
  • Easy to use
Avaya Cloud Office enables our employees to work seamlessly regardless of their physical location. Avaya Cloud Office allows us to stay connected to each other when in and outside the office, along with the rest of the world.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
One system for collaboration Better cell phone integration
  • Administration on desktop and cell phone
  • Single Sign On
  • Cell phone app works great
  • Missing integration with the outlook calendar in Workspace
  • Need to expand additional schedules in custom rules in call-ques
  • Ability to submit to get outbound number & location updated
Avaya Cloud Office is very close to being complete for a total collaboration experience, but not quite there enough for us to eliminate Teams, Lumen conference bridge, and BlueJeans. The cost is also a factor. There needs to be a more aggressive strategy around a better and more competitive monthly cost model.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Avaya OneCloud UCaaS is extremely useful and helped me a lot in times of quarantine of the covid pandemic in 2020 and 2021 when the use was more intense. Our company has purchased the most advanced licenses to allow 500+ concurrent people and unlimited cloud recordings. More than 20 licenses were active in our IT department, allowing us to create virtual rooms at any time and hold live online meetings and some internal training. One of the problems that are solved with Avaya OneCloud UCaaS was not to harm internal collaborative communication and our daily productivity.
  • Remote work with video
  • Virtual meeting rooms with access control and password
  • Recordings
  • Document sharing
  • Host and organizer functions in the rooms
  • Chat
  • Lack of technical documentation in Portuguese
  • Free license does not make recordings
On Avaya OneCloud UCaaS I could participate in meetings in a few seconds by just entering the room URL and the password created by the administration. It is cross-platform; it can work on Windows, Linux, Mac, Android, and IOS and is accessed through the browser. It also allows you to enter the room using a conventional telephone by dialing a number. Guests do not need to register for Avaya OneCloud UCaaS and only need to enter their names. I don't see any access and configuration difficulties, and it can be used by anyone and any company.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Online meetings with Avaya Spaces (UCaaS) have intensified since the COVID-19 pandemic. These were difficult times at the company, and for almost two years, we worked from home. We use Avaya Spaces as a form of communication in the company for business, virtual managerial, technical and commercial meetings, presentations to clients, and project management. The tool became an integral part of everyone's activities and productivity because it was one of the ways to interact via videoconferencing and keep in touch with business customers. The meetings provide us with a high-quality interface with file sharing, chat, audio, and video capabilities, even with a reasonable internet connection.
  • Easy and great management over the web.
  • Safety.
  • It works in the browser.
  • It's stable and doesn't require a lot of bandwidth.
  • Email invitations.
  • Cloud recording.
  • Sharing content and files, links, notes and chat.
  • It does not allow changing the user's camera background.
  • There are no dark themes available.
Avaya Spaces proved to be very useful, and even with the end of the pandemic and quarantine, we are using it every day and saving on travel and work time. There is other simulation software that is also great, but Avaya Spaces appealed to me better because it is more stable and doesn't occur less frequently in meetings. This software has three license package options and can fit various types of people and organizations' profiles.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Avaya OneCloud UCaaS software as standard cloud video conferencing software. It is an intuitive, simple to administer, and easy-to-use software, with excellent cloud management of rooms, recordings, and videoconferencing resources. It has a great response time to participate and create virtual meetings over the internet using any type of internet device. Cloud recordings are stored on Avaya OneCloud UCaaS servers without time restrictions and file size limits. The software solved the existing problems in communication failures.
  • User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats.
  • The management interface for recordings is made in the rooms with the possibility of downloading them to the location.
  • Link and file sharing with other participants.
  • Chat with all participants and individual.
  • Avaya OneCloud UCaaS in the free version could allow recordings of sessions for a limited time.
  • Avaya OneCloud UCaaS has little integration with Google.
Based on my experience using this software I can say that I would recommend it to people and companies because it is very efficient and great for creating and participating in virtual meetings in an unlimited way, allowing recordings, sending invitations, friendly interface, and file sharing features. A differential found is that I participate in online sessions without installing any plugin in my Chrome browser, while for other competitors this is mandatory.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We called Avaya OneCloud UCaaS from Avaya Spaces on our day at work. It has been a great ally since the beginning of the COVID-19 pandemic because we were quarantined at home and we had to do online meetings, audio and video calls, and chat to communicate with each other. Avaya Spaces has been the solution that has improved collaboration and productivity over the last 2 years. It is cloud software that does not depend on any application or software installed on the device and allows you to hold high-quality virtual meetings and interact with participants with chat, presentations, polls, and other things.
  • Unlimited video conference rooms with admin control.
  • Simultaneous recordings in high resolution.
  • Interactions between participants with voice, video, and chat.
  • All in the cloud and not dependent on apps.
  • Fast and efficient technical support.
  • There are no reports of errors and problems on the platform during uses.
  • It can improve the function of creating sub-rooms within the main ones for audiences.
For our hybrid scenario, it was ideal and perfect. We have been working most of the time from the home office during these last 2 years and the Avaya Spaces platform has been fantastic to allow collaboration between us employees and also our users and customers. Rooms have no time limit and can be quickly saved to the Avaya cloud and viewed and downloaded at any time. The rooms support more than 500 people at the same time and even allowed us to carry out training and capacity building in the company and receive partners online.
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