Avaya Cloud Office

Avaya Cloud Office

Customer Verified
About TrustRadius Scoring
Score 7.7 out of 100
Avaya Cloud Office

Overview

Recent Reviews

Good service

10 out of 10
June 29, 2022
We have an Avaya VoIP phone system. We use it for phone, conferencing, and texting for our law firm's communication needs.
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ACO user and reseller

9 out of 10
June 29, 2022
We use ACO as our internal communications and collaboration tool. ACO allows us to work from anywhere and share information.
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Avaya Cloud is OK

9 out of 10
June 29, 2022
We implemented Avaya Cloud Office last year after dropping Avaya IP Office. We implemented it in several of our offices globally but not …
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Review of ACO

8 out of 10
June 29, 2022
Used as a global phone system - using mobile, desktop apps and physical phones - all very easy and straightforward compared to IP Office.
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Awards

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Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.avaya.com/en/products/ucaas…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $19.99 per month per user

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Avaya Cloud Office?

Avaya Cloud Office is a comprehensive cloud solution, developed to simplify business communication. Avaya Cloud Office supports UC and CC functions and allows users to call, chat, meet, and collaborate from anywhere. Powered by AI, the cloud platform is built to create a seamless, real-time, experience for both internal and external communication.

Avaya Cloud Office Competitors

Avaya Cloud Office Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Avaya Cloud Office starts at $19.99.

Five9, 8x8 X Series, and Twilio are common alternatives for Avaya Cloud Office.

Reviewers rate Support Rating highest, with a score of 8.8.

The most common users of Avaya Cloud Office are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Comparisons

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Reviews and Ratings

 (117)

Ratings

Reviews

(1-25 of 52)
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Score 9 out of 10
Vetted Review
Reseller
Review Source
  • Mobility.
  • Integration application.
  • Collaboration.
  • Cost center is not complete. Need an export to Excel for example. For a big company not easy to use.
  • Options from Standard Licence to Premium : e.g. ''multi-sites'' not included.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • The company directory for quick calls
  • The app interface is easy to use and navigate
  • Providing conference calls is useful for a lot of our users
  • Easier way of hosting conference calls, maybe.
  • Issues resetting passwords (says something about that service being unavailable)
  • Hosting group calls (adding multiple people to the same call)
June 29, 2022

The Real Deal

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Allows everyone in our company to stay connected- regardless of whether they are at their office desk, travelling, or working from home.
  • Everyone is able to know information about calls coming in or out- caller ID with name and number appears regardless of where any of us are taking the call.
  • Quality of the telephone sets is superior to any ones we have had in the past- the sound is excellent regardless of whether we are taking calls via the standard handset or via the speakerphone.
  • Less pre-programming time to onsite time/installation.
Score 9 out of 10
Vetted Review
Reseller
Review Source
  • Good voice quality.
  • Intuitive interface.
  • Good range of user features.
  • The licensing model could be more flexible (mix and match) for larger businesses.
  • It would help if it could be partitioned better for larger organisations that have multiple separate business units and want to work autonomously.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Faxing from a mobile or desktop app.
  • Can utilize existing infrastructure.
  • Supports many hardware vendors for specific use cases.
  • Built in teams, text messaging, e-fax, communication breakthrough for us.
  • Some traditional phone functionality is missing. Ability to hit a star (*7) key code to pick up any phone in a group is not available.
  • The lack of (ring forever) option has been a challenge in routing calls.
June 29, 2022

Review of ACO

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Admin access.
  • Ordering new handsets.
  • Call queue management.
  • Ease of use from any location.
  • Missing some features from IP Office still.
  • Better comms from Avaya, training, etc.
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • The mobile app is easy to use, and mirrors most functions of the desktop application.
  • Administration of the system is reasonably well laid out.
  • The web version of the meeting application works better than the desktop version.
  • Application support is abysmal. Very slow to respond.
  • Account management is terrible. Infrequently respond to issues, and do not follow up on concerns. No escalation path was provided or used.
  • The desktop application is very resource heavy and will lead to choppy communications, and frustrating meetings.
  • Unifying all the components (messaging, meetings, telephone) is cumbersome and inefficient. Uses up too much screen real estate.
  • No notifications are provided when updates to the app are deployed. This causes user issues with new versions, and support is unaware that changes have been made.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Quick setup of new users
  • Call routing through queues
  • UI/UX experience for users
  • Documentation of admin procedures are limited and outdated
  • Simplification of some of the Admin screens
  • Release management of application updates
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Informs of potential downtime
  • Completes required maintenance when no one is at work
  • Sends monthly billing statements for our finance department
  • Some features such as logging an agent out remotely can be hard to locate
  • Live reporting must be refreshed to get accurate data
Score 10 out of 10
Vetted Review
Reseller
Review Source
  • Faxing
  • Video Calls and the interface
  • Portal is very easy to use
  • Ease of product in general form the app to the hard phones
  • Phones seem to need to be hard booted occasionally
Brandon Losover | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Communication
  • Mobile friendly accessibility and access to keep in touch with customers on the go.
  • Tracking KPIs and stats for sales reps.
  • When we used it, there were some bugs where incoming calls did not always show up.
  • Customers would sometimes complain the number came over as "spam" and not our work #.
  • Video integration on app could be a bit improved on connection and functionality.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • The mobile app is great for remote workers.
  • Easy setup of users and call routing.
  • Call analytics provide good information.
  • Good call quality and uptime.
  • Being able to access group email from desk phone is missing.
  • Can't send calls to desk phone before sending to the app.
Score 7 out of 10
Vetted Review
Reseller
Review Source
  • Instant messaging
  • Video meetings
  • Mobile app
  • Work From Home telephony solution
  • Calls to a queue, that ring your phone but are answered by a colleague, show as missed calls
  • DND presence is not shown on handset BLF keys
  • Call routing quite basic and restrictive compared to Avaya IP Office
Score 10 out of 10
Vetted Review
Reseller
Review Source
  • Provides features across all devices
  • Analytics
  • Creating new users and ordering phones from just one portal
  • Call backs in call queues
  • Priority queuing
  • Control desk phone with desktop app