Avaya UCaaSFormerly Avaya OneCloud UCaaS
Overview
What is Avaya UCaaS?
Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or…
Review of ACO
Avaya Cloud Office
Avaya Cloud is OK
Avaya UCaaS for Children's Aid Society of Algoma
Avaya UCaaS Review
Tried & Tested Solution - In the Cloud
Easy Peasy
I not only sell it.. I use it every day
Avaya for a NonProfit
Benefits from using Avaya UCaaS solution
Avaya UCaaS Solution good but requires innovation and stability
Working from home or on the road is so much easier now
ACO - easy and reliable
A great tool for business collaboration
How Avaya UCaaS Differs From Its Competitors
Unified Platform
Integrations
Unified Platform
Unified Platform
Unified Platform
Unified Platform
Integrations
Unified Platform
This is also cheaper than Teams PBX and more flexable.
Integrations
Unified Platform
Integrations
Unified Platform
Integrations
Unified Platform
Integrations
Unified Platform
Integrations
Unified Platform
Integrations
Unified Platform
Integrations
Unified Platform
Integrations
Unified Platform
Integrations
Unified Platform
Integrations
Unified Platform
Integrations
Unified Platform
Unified Platform
Integrations
Unified Platform
Integrations
Unified Platform
Unified Platform
Unified Platform
Unified Platform
Unified Platform
Integrations
Unified Platform
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Message alerts (19)8.989%
- Answering rules (20)8.686%
- High quality audio (18)7.979%
- Directory of employee names (19)6.060%
Reviewer Pros & Cons
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19.99 per month per user
Features
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
- 7.9High quality audio(18) Ratings
High quality audio connection is consistently available, with few or no interruptions.
- 7High quality video(15) Ratings
High quality video connection is consistently available, with few or no interruptions.
Screen Sharing
Features related to remote screen sharing capabilities.
- 7.6Desktop sharing(11) Ratings
Presenters can remotely share a view of their desktop with attendees.
Online Meetings / Events
Features related to hosting and attending meetings and events online.
- 7Calendar integration(12) Ratings
Scheduling capabilities integrate with users’ Calendars.
- 7.2Meeting initiation(12) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
- 6.9Record meetings / events(10) Ratings
Meetings and webinars can be recorded for playback.
Online Events Collaboration
Features related to collaboration between attendees during web conferences, webinars, and other online events.
- 7.1Live chat(12) Ratings
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
- 7.4User authentication(14) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
- 7.4Participant roles & permissions(15) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 7.9Hosted PBX(14) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 7.4Multi-level Interactive Voice Response (IVR)(14) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 6Directory of employee names(19) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 8.6Answering rules(20) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 9Call recording(16) Ratings
Automatic recording of inbound and outbound calls
- 7.9Call park(16) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 7.1Call screening(15) Ratings
Ability to block numbers or send calls directly to voicemail
- 8.9Message alerts(19) Ratings
Receive SMS and email message notifications for voice and fax messages
- 7.4Business SMS/External Messaging(11) Ratings
Unlimited SMS and/or MMS with clients
- 5.5Online Fax(9) Ratings
Ability to send and receive faxes over the internet
- 6.7Voicemail Transcription(16) Ratings
AI-powered voice-to-text transcription of voicemails
Mobile apps
Apps are compatible with mobile devices.
- 7.8Mobile app for iOS(14) Ratings
App for iPhone and iPad
- 8.7Mobile app for Android(16) Ratings
Android app
Unified Communications Platform and Collaboration
UCaaS platforms allow teams to collaborate internally in one central space.
- 7.3Centralized communications management(13) Ratings
All voice, chat, and video features can be managed from one central platform.
- 6.6Team messaging(11) Ratings
Team members can send each other messages.
- 7Team document sharing(9) Ratings
Documents can be shared with other team members.
- 7.2Call and meeting analytics(13) Ratings
Analytics and reporting are available about both calls and meetings.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Avaya UCaaS?
Avaya UCaaS Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Online Fax
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Avaya UCaaS Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(248)Attribute Ratings
- 8.5Likelihood to Renew5 ratings
- 8.7Availability4 ratings
- 6.2Performance4 ratings
- 6.6Usability5 ratings
- 7.4Support Rating80 ratings
- 9.1Online Training1 rating
- 6.8In-Person Training2 ratings
- 6Implementation Rating4 ratings
- 5.5Configurability2 ratings
- 5.9Product Scalability2 ratings
- 9.1Ease of integration1 rating
- 7.7Vendor pre-sale2 ratings
- 8.2Vendor post-sale2 ratings
- 10Professional Services1 rating
- 9.5Contract Terms and Pricing Model2 ratings
Reviews
(1-25 of 97)Avaya UCaaS Review
- Call Quality
- Ease of use
- Convenience of the app
- Company Directory (Search function)
- Not removing license automatically after disabling an account
- Rarely had an issue it terms of service but the last time I had to raise a ticket with Avaya UCaaS about an issue it took weeks to get replies and the issue luckily solved itself
- A lot going with the admin page (search function might help to locate features)
Review of ACO
- Admin access.
- Ordering new handsets.
- Call queue management.
- Ease of use from any location.
- Missing some features from IP Office still.
- Better comms from Avaya, training, etc.
Avaya Cloud Office
- Quality of the calls is very good in all the situations
- The support of Avaya Cloud Office during the onboarding is perfect
- The setup of the different features is very simple
- The integration with some Microsoft tools could be improved
Avaya Cloud is OK
- Phone calls.
- International inclusive calls.
- Free handsets for basic use.
- We have the renewal coming up and despite asking many times we do not yet have a quote
Communication is difficult with Avaya.
Avaya UCaaS for Children's Aid Society of Algoma
- Complex Call Queues are much better than Teams' VOIP
- Complex Call Handling Rules are much better than Teams' VOIP
- No surprise costs, predictable billing, the most amount of features at the lowest cost
- There are so many phone and text features in the phone app and the desktop app that are much better than Teams' VOIP
- Integration with Teams on Desktop App
- Call analytics and reporting BI are much, much better than Teams' VOIP
- Integration of Avaya UCaaS App Phone/Text with iOS and Android Teams App is a must.
- Integration of Avaya UCaaS App Workspace/Messaging/Files with iOS and Android Teams App is a must.
- Data loss prevention policy DLP template enforcement on all data living in Avaya UCaaS Desktop and Phone App Workspace/Messaging/Files/ Phone/Text is a must, Teams VOIP has this!
- End-staff-user-self-service training on Avaya UCaaS Phone App integration with Teams phone App and Avaya UCaaS Desktop App integration with Teams Desktop App is a must.
- End-staff-user-self-service training on the Avaya UCaaS App and teaching problem-based situational examples is a must.
Avaya UCaaS Review
- Call quality
- Metrics
- Ease of use
- Simple admin dashboard
- Purchasing numbers
- IVR options
- Support speed
Tried & Tested Solution - In the Cloud
- management
- scalability
- resiliency
- flexibility
- Quality of Voice
- integrations
- Supportability
Easy Peasy
- Simple
- Accessible
- Supportive
- N/A
I not only sell it.. I use it every day
- Mobility
- Conferencing
- Chat
- Uses Avaya J series handsets
- adhoc conferencing is limited to 3 users
- Better included CC features
- location based E911 notifications
Avaya for a NonProfit
- Call log
- Call mapping interface
- East front facing interface
- Create a voice survey option where responses can be documented and exported into a database
- Improve customer service specialist knowledge
Benefits from using Avaya UCaaS solution
- Voice and video calling: avaya Ucaas enables high-quality voice and video calls, allowing users to communicate semlessly over the internet using various devices.
- messaging and collaboration: the platform provides instant messaging, team messaging, and file sharing capabilies, fostering collaboration among team members regardless of their location
- contact center integration: Avaya Ucaas can integrate with contact center solutions, providing enhanced customer service capabiities such as call routing, queuing, and CRM integration
- User interface and experience: Enhancing the user interface and UX could make it more intuitive and user friendly
- integration with 3rd party application: it could benefit from improved integration capabilites with popular 3rd party applcation
- Calling
- Messaging
- Meeting
- PSTN Connection
- Avaya UCaaS financial stability is an issue in long run
- They are still behind other competitors like MS Teams, Webex calling in chat
- Innovation - they are lacking in this domain and just adding features which other competitors have
Working from home or on the road is so much easier now
- Text or email voicemail messages
- able to take calls at home or in the car
- Customer service is amazing when you do need to call some one
- it would be nice to see a simpler way to change the business hours for the phone
- the ability to see your contacts when on the phone
- a hang up button. we need one
ACO - easy and reliable
- Seamless transition to other devices
- e-Faxing
- Easy to manage
- Wish there was a way to track status changes of colleagues.
- Need easier calendar and meeting integrations for setting up meetings
- Would love to be able to email a contact directly from the app (or at least an email/outlook pop-up).
A great tool for business collaboration
- Visioconferencing
- Text messaging between team member
- Easy of administration tool
- Managing call routing options
- Easy to use from desktop or from smartphone
- When I use the Google extension (which I use a lot) sometimes I do not understand when I receive a call, my desktop is ringing, but the app has disappeared so there is no way I can answer the call
Low cost & easy to use
- The app is wonderful
- the lines are clear - no extra noises/choppy conversations
- Customer service is great
- The port switchover was hectic
- My "technical support" was too technical, used words I was not familiar with
- The paperwork was hard to fill out (my sales rep had to help me)
Avaya UCASS and CCAAS offerings are among the best in the industry.
- Multi Modal Contact Center
- Knowledge base with AI functionality
- Nice integrations with other systems via API's
- Avaya has very strong contact center offerings and more contact with our salesperson would be helpful, so we can explore the latest offerings
- Although it's adequate a slightly more intuitive UI would be helpful
- More integrated reporting at the end-user level.
Avaya Cloud Office fills most small business telephony requirements
- Allows managers to monitor staff call engagement
- Provides a high quality VOIP telephony experience
- Could allow for Superadmins to manage black-listed call destinations much more easily
- Could allow for more options around adding toll free calling packs
Satisfied user
- Open API
- Reporting
- Cloud-based
- No outbound recording
- Sharp learning curve
Avaya Cloud Office
- Connectivity
- Reliable connections
- Easy to use
Avaya Cloud Office is heading in the right direction
- Administration on desktop and cell phone
- Single Sign On
- Cell phone app works great
- Missing integration with the outlook calendar in Workspace
- Need to expand additional schedules in custom rules in call-ques
- Ability to submit to get outbound number & location updated
- Remote work with video
- Virtual meeting rooms with access control and password
- Recordings
- Document sharing
- Host and organizer functions in the rooms
- Chat
- Lack of technical documentation in Portuguese
- Free license does not make recordings
Avaya UCaaS, an excellent overall product!
- Easy and great management over the web.
- Safety.
- It works in the browser.
- It's stable and doesn't require a lot of bandwidth.
- Email invitations.
- Cloud recording.
- Sharing content and files, links, notes and chat.
- It does not allow changing the user's camera background.
- There are no dark themes available.
Avaya OneCloud UCaaS has everything you need to hold meetings without leaving your home.
- User-friendly GUI management interface with the possibility to create different rooms, notebooks, calendars, and chats.
- The management interface for recordings is made in the rooms with the possibility of downloading them to the location.
- Link and file sharing with other participants.
- Chat with all participants and individual.
- Avaya OneCloud UCaaS in the free version could allow recordings of sessions for a limited time.
- Avaya OneCloud UCaaS has little integration with Google.
- Unlimited video conference rooms with admin control.
- Simultaneous recordings in high resolution.
- Interactions between participants with voice, video, and chat.
- All in the cloud and not dependent on apps.
- Fast and efficient technical support.
- There are no reports of errors and problems on the platform during uses.
- It can improve the function of creating sub-rooms within the main ones for audiences.