Good for Businesses
Answering calls, parking and transferring calls. We are a call centre that answers calls from all over the nation. We have thousands of …
Avaya UCaaSFormerly Avaya OneCloud UCaaS
Starting at $19.99 per month per user
View PricingOverview
What is Avaya UCaaS?
Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or…
Recent Reviews
How Avaya UCaaS Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Message alerts (20)8.989%
- Answering rules (21)8.686%
- High quality audio (19)8.080%
- Directory of employee names (21)6.060%
Reviewer Pros & Cons
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.avaya.com/en/products/ucaas…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19.99 per month per user
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Avaya UCaaS?
Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.
Avaya UCaaS Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Online Fax
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Avaya UCaaS Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Reviews and Ratings
(249)Attribute Ratings
- 8.5Likelihood to Renew
- 8.7Availability
- 6.2Performance
- 6.6Usability
- 7.3Support Rating
- 9.1Online Training
- 6.8In-Person Training
- 6.1Implementation Rating
- 5.5Configurability
- 5.9Product Scalability
- 9.1Ease of integration
- 7.7Vendor pre-sale
- 8.2Vendor post-sale
- 10Professional Services
- 9.5Contract Terms and Pricing Model
Reviews
(1-23 of 23)Companies can't remove reviews or game the system. Here's why
March 31, 2024
Good for Businesses
March 04, 2024
Review of ACO
- Gamma Networks.
global coverage without international dialling codes for overseas local numbers
February 29, 2024
Avaya Cloud Office
We compare with Destiny but the integration of Avaya Cloud Office with Teams was much better.
February 09, 2024
Avaya UCaaS for Children's Aid Society of Algoma
SSO was not available for our former Avaya IP Office on-premises system, and after the pandemic, we needed hybrid work, so all workers could work from home and this ushered in the age of cloud for us with Avaya UCaaS: Cloud. It is our choice now only because our workforce is no longer in 1 building or 1 building and several site offices, but our workforce is at home, or at work, and hybrid work requires UCaaS, be it Avaya UCaaS or Microsoft Teams VOIP.
November 02, 2023
Avaya UCaaS Review
June 23, 2023
Tried & Tested Solution - In the Cloud
- Cisco Unified Communications Manager (Call Manager)
AVaya is superior in its voice feature set
June 23, 2023
Easy Peasy
June 23, 2023
I not only sell it.. I use it every day
More features, simple, and less expensive
- Microsoft Teams, Cisco Webex Board Series, Cisco Webex DX80, Cisco Webex Experience Management, Webex App, Zoom Phone, MiVoice Office Application Suite (Mitel Application Suite), Genesys Cloud CX, Slack, RingCentral Contact Center, RingCentral MVP, 8x8 Contact Center, 8x8 X Series, Poly Clariti (RealPresence Clariti), Yealink Conference Phones and AudioCodes Mediant Enterprise Session Border Controllers (E-SBCs)
Apart from Cisco Webex Calling/app no other vendor offers their own phones hardware, gateways. We need to add other vendors like yealink, Poly, Audiocodes to complete the solution. This makes things very difficult from management perspective. As you have to hire a person who can manage a multivendor environment. Also, in case of outage, multiple bridge open and every vendor blame others. Cisco is costly so we gave a chance to Avaya UCaaS based on its history and reputation in Calling market.
February 01, 2023
ACO - easy and reliable
- Microsoft Teams, Zoom and Webex App
Avaya Cloud Office maintains important features that others do not (such as e-faxing). Can easily transfer a call from desktop phone, to mobile app seamlessly. More cost effective than Microsoft Teams once you factor in calling. More feature rich and reliable than Zoom or Webex.
January 31, 2023
A great tool for business collaboration
Avaya Cloud Office allows each employee to have a profesionnal DN number. It is very professional
December 15, 2022
Avaya UCASS and CCAAS offerings are among the best in the industry.
In our proof of concept, Avaya OneCloud UCaaS came out as our top pick, based on seamless integration to our various systems, like Service Now and Smarsh.
December 15, 2022
Avaya Cloud Office fills most small business telephony requirements
Score 8 out of 10
Vetted Review
Verified User
- 3CX and Zoho Analytics
ACO seems to be better value for our business and is at least as easy to use as the other simialr programs that we have used in the past.
February 03, 2022
Whya Avaya
I have only used Avaya.
January 30, 2022
Avaya Allows Schools to Provide Quality Education Online!
I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
Score 10 out of 10
Vetted Review
Verified User
We are a non-profit social organization and going through one of the most difficult contexts in history, Avaya, through Spaces, gave us the donation of the service first of all to continue working for our beneficiaries: 50,000 boys and girls from all over the country.
The platform allowed us to adapt quickly, being also intuitive and effective.
December 04, 2020
Avaya Always made reachable
- Cisco Business Edition 7000 and Skype for Business (formerly Lync)
Price is less compared to them and the VOIP quality with Contact center is at par with the other PBX.
Avaya is very user friendly and easy to manage in terms of operation support and user training.
February 29, 2020
Good communicator to work from home or out of office.
We have recently changed from Avaya to Microsoft Teams and being honest, MS Teams seems way better than Avaya, since it is much more stable and is completelly connected with our contacts database and emails.
December 13, 2019
Avaya Aura is a cheap but lacking VOIP solution
We use CenturyLink Hosted VoIP in our executive office and the phones are way more modern looking and have more features, and was easier to implement. Hoping to maybe someday use them in our primary office.
January 11, 2019
Fast and easy to configure
We have used Adobe connect but Avaya ACE provides more out of box features and easier to configure.
January 10, 2019
A unified communication solutions which provides seamless connectivity for small bussinesses
The product pricing sits in the mid-high position compared to its competitor. It provides the most features when compared to the competitors. It has excellent support which can only be matched by the more pricey competitors, however, the lack of 24x7 support can be a challenge especially when your support comes from a country with a different time zone.
December 19, 2018
Avaya - The way to go!
- Skype for Business (formerly Lync)
January 16, 2018
Make that Call!
Score 10 out of 10
Vetted Review
Verified User
- Polycom RealPresence Group Series and AT&T Communications Outsourcing
I find Avaya Business Communications Manager to be reliable, easy to use and priced right. The competition is either new to the format or the billing is too high. I prefer Avaya because of their position in the industry as a leader in telecommunications. I use their product and it consistently has shown the ability to grow into ever larger arenas of operability with great success.