Avaya UCaaS

Formerly Avaya OneCloud UCaaS

High quality audio connection is consistently available, with few or no interruptions.

High quality video connection is consistently available, with few or no interruptions.

Presenters can remotely share a view of their desktop with attendees.

Scheduling capabilities integrate with users’ Calendars.

Meetings can be easily initiated, whether they are scheduled or on the fly.

Meetings and webinars can be recorded for playback.

Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

Administrators can require users to authenticate their identities before joining a meeting.

Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

Hosted telephony infrastructure obviated the need for local PBX hardware

IVR is a phone menu allowing callers to interact with the system through voice and keypad

Voice directory of all employees for self-service dialing

Ability to enter rules to route calls to main number or other extensions in case of absence

Automatic recording of inbound and outbound calls

Ability to hold calls in virtual location and subsequently access from any phone in system

Ability to block numbers or send calls directly to voicemail

Receive SMS and email message notifications for voice and fax messages

Unlimited SMS and/or MMS with clients

Ability to send and receive faxes over the internet

AI-powered voice-to-text transcription of voicemails

App for iPhone and iPad

Android app

All voice, chat, and video features can be managed from one central platform.

Team members can send each other messages.

Documents can be shared with other team members.

Analytics and reporting are available about both calls and meetings.