Avaya UCaaS Reviews & Ratings 2024

Answering calls, parking and transferring calls. We are a call centre that answers calls from all over the nation. We have thousands of …

Good product, money saved

10 out of 10

March 31, 2024

We've replaced our entire telephony system with Avaya UCaaS, this has been a game changer for us, as moving to a cloud based service has …

Avaya UCaaS Review

8 out of 10

March 06, 2024

All new users (From certain offices) will get an invite to Avaya UCaaS just in case the users need to be contacted internally (mainly). …

Review of ACO

8 out of 10

March 04, 2024

Used as a global phone system - using mobile, desktop apps and physical phones - all very easy and straightforward compared to IP Office.

Avaya Cloud Office

10 out of 10

February 29, 2024

Avaya Cloud Office is used by all the organization with a focus on our Service Desk. The telephony is very important for us as it must be …

Avaya Cloud is OK

3 out of 10

February 29, 2024

We implemented Avaya Cloud Office last year after dropping Avaya IP Office. We implemented it in several of our offices globally but not …

Avaya UCaaS for Children's Aid Society of Algoma

10 out of 10

February 09, 2024

Children's Aid Society of Algoma in Canada uses Avaya UCaaS, which is RingCentral white labeled as Avaya UCaaS RingCentral VOIP on …

Avaya UCaaS Review

8 out of 10

November 02, 2023

Avaya UCaaS is our primary phone system within the business, from the customer facing IVR down to individual and public space extensions - …

Tried & Tested Solution - In the Cloud

9 out of 10

June 23, 2023

Customer's such as Healthcare / Financial want to go to the cloud but would like local survivability.

Easy Peasy

7 out of 10

June 23, 2023

I am trained in Avaya Sales of UCaaS capability. My organization deploys, implements, and maintains Avaya Unified Communications in the …

I not only sell it.. I use it every day

9 out of 10

June 23, 2023

I use it as my everyday phone. I use and sell ACO. It simplifies my workflow and allows me to stay connected with my team. Having chat, …

Avaya for a NonProfit

7 out of 10

June 23, 2023

Helps analyze performance of helpline specialists in call center, such as knowing how long they are on the phone, how many calls they take …

Benefits from using Avaya UCaaS solution

9 out of 10

June 23, 2023

The all-in-one cloud communications platform empowers your employees with faster, continuous collaboration. It allows a flexible hybrid …

Avaya UCaaS Solution good but requires innovation and stability

7 out of 10

June 23, 2023

We used Cloud calling solution from Avaya. It was easy to use and setup. Avaya has long history in calling market. We were looking for a …

Working from home or on the road is so much easier now

10 out of 10

February 01, 2023

We are able to have our sales staff have the app on their phone, there is no reason why they miss calls now. It makes it easier for them …

Read all reviews

How Avaya UCaaS Differs From Its Competitors

Unified Platform

Meetings have synched to our Microsoft calendars so people can see when we are available or not

Integrations

M365 connects well and shows meeting reminders. It doesn't mute reminders when you're already in the meeting though.

Unified Platform

Based on my observations and discussions with other users, including myself, it seems that many of us prefer using platforms like Teams or Zoom for meetings. The conference feature within our current system appears to be utilized only 2 to 3 times a year. Personally never used the Avaya UCaaS …

Integrations

As someone who has not yet explored these integrations, I find it intriguing and am considering looking into them further. Not aware that our users use the tools either.

Unified Platform

No, we already had other solutions for everything else, so stick with using only the phone system side of the app.

Unified Platform

The solution allowed us to fulfill all our internal communications needs: calling, messaging and online meetings. The main reason why we have chosen Avaya is the calling capabilities.

Unified Platform

Pretty much not used anything other than the mobile App, the VC is OK but not as good as others in the market.

Unified Platform

Online Meetings/Conferences, Collab, and Calling are PHIPA PIPEDA compliant and this makes it a perfect option for us as a healthcare business (similar to Zoom Medical versus Zoom regular). Teams' VOIP and Teams unfortunately do not have good reputations in health compliance, despite their …

Integrations

In my opinion, integrations with Microsoft Teams and Microsoft 365 are a huge must, otherwise, we would likely leave Avaya UCaaS.

Unified Platform

We use this purely as a phone system - and while it is capable of messaging and video calls we use Teams for all of that as it is already established within the business - however we tested these features and they work well.

This is also cheaper than Teams PBX and more flexable.

Integrations

Only integration has been SSO with Azure AD and Zendesk for support agent calls

Unified Platform

All communication in one place, one management, one experience for the users.

Integrations

Easier to limit how many apps are launch on the desktop

Unified Platform

We benefit but at the same time it creates problems for us because now I have multiple platforms in which to communicate. We use Teams but we sell ACO. I communicate to Avaya employees using ACO and use Teams to communicate internally

Integrations

I have it integrated with Outlook. It allows me to schedule meetings and keep everything in one place.

Unified Platform

We don’t have any more need for zoom or teams except when used by other companies or organizations.

Integrations

It is easy to add meetings to Office but there are a lack of creative features in the app when doing so.

Unified Platform

It provides sobust analytics and reporting features can offer valuable insights into communication patters, call quality and user behavior.

Integrations

Integating Ucaas with popular productivity tools such as Salesforce, Microsoft365, users can access relevant information and collaborate more efficiently with a unified platform, reducing the need to switch between different applications.

Unified Platform

Using all collaboration tools from single vendors helps in saving management costs. Also, in case of any issues we don't have to go to multiple vendors to resolve them. Avaya has been a long time champion in on-premise calling and contact center space. Having all solutions including Contact center …

Integrations

We integrated Avaya UCaaS Calling with Microsoft teams for some offshore sites. Integration took some time but it worked fine after integration was complete. Avaya UCaaS still needs to work on providing more features into the integrated MS Teams.

Unified Platform

Benefited from UC all in one place and we were able to consolidate many old systems into one easy to use application

Integrations

No integration used at this time. We are using it standalone.

Unified Platform

We have not as there needs to be a bit more integration between the outlook calendar and ACO Workspace before we can fully switch to utilize the one platform.

Integrations

We have not. We are looking to utilize 365 more and hopefully have the integration be part of the ACO Workspace.

Unified Platform

Some users use conference calls to set up business deals and negotiations. the fact there is an app is very good as it lets the user make calls in different methods either through landline or mobile.

Integrations

we can use to help offices in places harder to reach

Unified Platform

We have not used any of these features online meetings/conferences, collaboration

Integrations

We have not integrated Avaya Cloud Office with other third party tools at all

Unified Platform

We keep things simplistic. Yet we have found great value in the Avaya APP for remote working and connecting with clients. The texting, fax, and voicemail features are great! The best part is that it has saved our company a lot of money on extra phone line costs. Faxing is barely used, but we are …

Integrations

We are saving time and it has helped to streamline our communications from the field offices to the main office. We are saving time and money which is a win across the board!

Unified Platform

It's like Teams with a better solution for voice implementation. I use it every day. Some customers after having done integration tests with Teams have clearly told me that ACO was as powerful or even better than Teams and that the integration did not add value.

Unified Platform

Yes, I've had issues where users from Oslo, and Athens have issues but obviously, it can be difficult just speaking over the phone, so having video call options on the app has been useful because they can show us what the problem looks like which can help make our jobs easier.

Integrations

As a first-line engineer, I've not really benefited from Avaya Cloud Office integrating with other third-party tools. However, I have benefited from having the app on my computer, the desk phone itself, and the app meaning whether I am inside the office or outside the office, I can always pick up …

Unified Platform

We have utilized the Avaya Cloud Office conferencing features- it allows for a professional, sophisticated conference call set up and implementation. The process is so easy and many employees are able to utilize it. The voicemail and voicemail to email features help keep our employees connected …

Integrations

Our team's ability to work seamlessly from wherever they are has increased productivity and reduced stress about keeping in touch and being up to date on communications. We are able to access voicemails immediately upon receipt and don't worry about missing important calls and messages. The …

Unified Platform

We also use MS Teams which is mainly used for collaboration etc. If we didn't have Teams it would get used for all the above much more.

Unified Platform

This can not be understated. Having essentially, e-fax, text messaging, teams, and online meetings in one platform has been a game changer. Phone tag is essentially a thing of the past as availability of management level staff has improved 10 fold. Removing fax congestions with desktop or mobile …

Unified Platform

It suits our business needs but we do not utilize the conferencing.

Unified Platform

Using this application has been a struggle for many of our users. The concept of one application for all communications was great but has not been executed well by the application.

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features

Message alerts (20)
8.9
89%
Answering rules (21)
8.6
86%
High quality audio (19)
8.0
80%
Directory of employee names (21)
6.0
60%

Reviewer Pros & Cons

View all pros & cons

Accessing Recorded calls
Audio quality sometimes suffers

kofi peprah

IT manager

Farsight (Information Technology & Services, 11-50 employees)

Administration of users
Global address list

Verified User

Manager in Information Technology

Security & Investigations Company, 11-50 employees

Pricing

View all pricing

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://www.avaya.com/en/products/ucaas…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Starting price (does not include set up fee)

$19.99 per month per user

Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.6

Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.6

Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.2

Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.6

Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.5

Avg 8.2

Call Management

Customized phone system settings

7.7

Avg 8.2

8.6
Answering rules
(21) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
8.9
Call recording
(18) Ratings
Automatic recording of inbound and outbound calls
8.1
Call park
(18) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
7.4
Call screening
(17) Ratings
Ability to block numbers or send calls directly to voicemail
8.9
Message alerts
(20) Ratings
Receive SMS and email message notifications for voice and fax messages
7.5
Business SMS/External Messaging
(12) Ratings
Unlimited SMS and/or MMS with clients
5.5
Online Fax
(9) Ratings
Ability to send and receive faxes over the internet
7
Voicemail Transcription
(18) Ratings
AI-powered voice-to-text transcription of voicemails

Mobile apps

Apps are compatible with mobile devices.

8.3

Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

7.2

Avg 7.5

Product Details

About
Competitors
Tech Details
FAQs

What is Avaya UCaaS?

Avaya UCaaS Features

Cloud PBX Features

Supported: Hosted PBX
Supported: Multi-level Interactive Voice Response (IVR)
Supported: Directory of employee names

Call Management Features

Supported: Answering rules
Supported: Call recording
Supported: Call park
Supported: Call screening
Supported: Message alerts
Supported: Business SMS/External Messaging
Supported: Online Fax
Supported: Voicemail Transcription

Mobile apps Features

Supported: Mobile app for iOS
Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

Supported: High quality audio
Supported: High quality video

Online Meetings / Events Features

Supported: Scheduling
Supported: Calendar integration
Supported: Meeting initiation
Supported: Record meetings / events

Screen Sharing Features

Supported: Desktop sharing

Online Events Collaboration Features

Supported: Live chat

Online Events Security Features

Supported: User authentication
Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

Supported: Centralized communications management
Supported: Team messaging
Supported: Team document sharing
Supported: Call and meeting analytics

Avaya UCaaS Competitors

Avaya UCaaS Technical Details

Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

Avaya UCaaS starts at $19.99.

Five9, Fuze, and Zoom are common alternatives for Avaya UCaaS.

Reviewers rate Call recording and Message alerts highest, with a score of 8.9.

The most common users of Avaya UCaaS are from Enterprises (1,001+ employees).

Comparisons

View all alternatives

Compare with

Reviews and Ratings

(249)

Attribute Ratings

Reviews

(1-25 of 29)

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March 31, 2024

Good for Businesses

kofi peprah

IT manager

Farsight (Information Technology & Services, 11-50 employees)

Score 10 out of 10

Vetted Review

Verified User

Avaya UCaaS Feature Ratings

Cloud PBX (3)

66.66666666666667%

6.7

Hosted PBX: 100%
10.0
Multi-level Interactive Voice Response (IVR): N/A
N/A
Directory of employee names: 100%
10.0

Call Management (7)

100%

10.0

Answering rules: 100%
10.0
Call recording: 100%
10.0
Call park: 100%
10.0
Call screening: 100%
10.0
Message alerts: 100%
10.0
Business SMS/External Messaging: 100%
10.0
Voicemail Transcription: 100%
10.0

Mobile apps (2)

100%

10.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: 100%
10.0

Performance & Compatibility of Online Events Software (1)

100%

10.0

High quality audio: 100%
10.0

Online Meetings / Events (3)

100%

10.0

Calendar integration: 100%
10.0
Meeting initiation: 100%
10.0
Record meetings / events: 100%
10.0

Screen Sharing

N/A

Online Events Collaboration (1)

100%

10.0

Live chat: 100%
10.0

Online Events Security (2)

100%

10.0

User authentication: 100%
10.0
Participant roles & permissions: 100%
10.0

Unified Communications Platform and Collaboration (4)

100%

10.0

Centralized communications management: 100%
10.0
Team messaging: 100%
10.0
Team document sharing: 100%
10.0
Call and meeting analytics: 100%
10.0

March 31, 2024

Good product, money saved

Verified User

Manager in Information Technology

Security & Investigations Company, 11-50 employees

Score 10 out of 10

Vetted Review

Verified User

Avaya UCaaS Feature Ratings

Cloud PBX (2)

40%

4.0

Multi-level Interactive Voice Response (IVR): N/A
N/A
Directory of employee names: 80%
8.0

Call Management (8)

43.75%

4.4

Answering rules: N/A
N/A
Call recording: 50%
5.0
Call park: 100%
10.0
Call screening: 100%
10.0
Message alerts: N/A
N/A
Business SMS/External Messaging: N/A
N/A
Online Fax: N/A
N/A
Voicemail Transcription: 100%
10.0

Mobile apps (2)

N/A

Mobile app for iOS: N/A
N/A
Mobile app for Android: N/A
N/A

Performance & Compatibility of Online Events Software (2)

N/A

High quality audio: N/A
N/A
High quality video: N/A
N/A

Online Meetings / Events (3)

36.666666666666664%

3.7

Calendar integration: 100%
10.0
Meeting initiation: 10%
1.0
Record meetings / events: N/A
N/A

Screen Sharing (1)

N/A

Desktop sharing: N/A
N/A

Online Events Collaboration (1)

N/A

Live chat: N/A
N/A

Online Events Security (2)

100%

10.0

User authentication: 100%
10.0
Participant roles & permissions: 100%
10.0

Unified Communications Platform and Collaboration (4)

N/A

Centralized communications management: N/A
N/A
Team messaging: N/A
N/A
Team document sharing: N/A
N/A
Call and meeting analytics: N/A
N/A

March 06, 2024

Avaya UCaaS Review

Verified User

Engineer in Information Technology

Information Technology & Services Company, 201-500 employees

Score 8 out of 10

Vetted Review

Verified User

Avaya UCaaS Feature Ratings

Cloud PBX (3)

13.333333333333332%

1.3

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): N/A
N/A
Directory of employee names: 40%
4.0

Call Management (4)

50%

5.0

Answering rules: 100%
10.0
Call recording: 100%
10.0
Call park: N/A
N/A
Call screening: N/A
N/A

Mobile apps (2)

100%

10.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: 100%
10.0

Performance & Compatibility of Online Events Software (2)

70%

7.0

High quality audio: 90%
9.0
High quality video: 50%
5.0

Online Meetings / Events

N/A

Screen Sharing

N/A

Online Events Collaboration

N/A

Online Events Security (2)

75%

7.5

User authentication: 70%
7.0
Participant roles & permissions: 80%
8.0

Unified Communications Platform and Collaboration (2)

40%

4.0

Team messaging: 10%
1.0
Call and meeting analytics: 70%
7.0

March 04, 2024

Review of ACO

Verified User

Technician in Information Technology

Financial Services Company, 201-500 employees

Score 8 out of 10

Vetted Review

Verified User

Avaya UCaaS Feature Ratings

Cloud PBX (3)

83.33333333333334%

8.3

Hosted PBX: 100%
10.0
Multi-level Interactive Voice Response (IVR): 100%
10.0
Directory of employee names: 50%
5.0

Call Management (8)

52.5%

5.3

Answering rules: 60%
6.0
Call recording: 100%
10.0
Call park: 50%
5.0
Call screening: 50%
5.0
Message alerts: 20%
2.0
Business SMS/External Messaging: 30%
3.0
Online Fax: 20%
2.0
Voicemail Transcription: 90%
9.0

Mobile apps (2)

90%

9.0

Mobile app for iOS: 90%
9.0
Mobile app for Android: 90%
9.0

Performance & Compatibility of Online Events Software (2)

70%

7.0

High quality audio: 70%
7.0
High quality video: 70%
7.0

Online Meetings / Events (3)

53.33333333333333%

5.3

Calendar integration: 70%
7.0
Meeting initiation: 70%
7.0
Record meetings / events: 20%
2.0

Screen Sharing (1)

60%

6.0

Desktop sharing: 60%
6.0

Online Events Collaboration (1)

50%

5.0

Live chat: 50%
5.0

Online Events Security (2)

85%

8.5

User authentication: 70%
7.0
Participant roles & permissions: 100%
10.0

Unified Communications Platform and Collaboration (4)

57.5%

5.8

Centralized communications management: 70%
7.0
Team messaging: 60%
6.0
Team document sharing: 60%
6.0
Call and meeting analytics: 40%
4.0

February 29, 2024

Avaya Cloud Office

Patrick Tissot

Service Director

Prodata Systems (Information Technology & Services, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Avaya UCaaS Feature Ratings

Cloud PBX (2)

90%

9.0

Hosted PBX: 90%
9.0
Directory of employee names: 90%
9.0

Call Management (5)

94%

9.4

Answering rules: 100%
10.0
Call recording: 90%
9.0
Call park: 90%
9.0
Message alerts: 100%
10.0
Voicemail Transcription: 90%
9.0

Mobile apps (1)

90%

9.0

Mobile app for Android: 90%
9.0

Performance & Compatibility of Online Events Software (2)

95%

9.5

High quality audio: 100%
10.0
High quality video: 90%
9.0

Online Meetings / Events (2)

85%

8.5

Calendar integration: 80%
8.0
Meeting initiation: 90%
9.0

Screen Sharing (1)

90%

9.0

Desktop sharing: 90%
9.0

Online Events Collaboration (1)

90%

9.0

Live chat: 90%
9.0

Online Events Security (2)

95%

9.5

User authentication: 90%
9.0
Participant roles & permissions: 100%
10.0

Unified Communications Platform and Collaboration (2)

100%

10.0

Centralized communications management: 100%
10.0
Call and meeting analytics: 100%
10.0

February 29, 2024

Avaya Cloud is OK

Peter Day

II Operations Director

Simpson Spence Young (Shipbuilding, 201-500 employees)

Score 3 out of 10

Vetted Review

Verified User

Avaya UCaaS Feature Ratings

Cloud PBX (2)

0.5

Multi-level Interactive Voice Response (IVR): N/A
N/A
Directory of employee names: 10%
1.0

Call Management (6)

18.333333333333332%

1.8

Answering rules: 40%
4.0
Call recording: 30%
3.0
Call park: N/A
N/A
Message alerts: N/A
N/A
Online Fax: 10%
1.0
Voicemail Transcription: 30%
3.0

Mobile apps (2)

90%

9.0

Mobile app for iOS: 90%
9.0
Mobile app for Android: 90%
9.0

Performance & Compatibility of Online Events Software (2)

N/A

High quality audio: N/A
N/A
High quality video: N/A
N/A

Online Meetings / Events (3)

N/A

Calendar integration: N/A
N/A
Meeting initiation: N/A
N/A
Record meetings / events: N/A
N/A

Screen Sharing (1)

N/A

Desktop sharing: N/A
N/A

Online Events Collaboration (1)

N/A

Live chat: N/A
N/A

Online Events Security (2)

N/A

User authentication: N/A
N/A
Participant roles & permissions: N/A
N/A

Unified Communications Platform and Collaboration (4)

N/A

Centralized communications management: N/A
N/A
Team messaging: N/A
N/A
Team document sharing: N/A
N/A
Call and meeting analytics: N/A
N/A

February 09, 2024

Avaya UCaaS for Children's Aid Society of Algoma

Ahmad Touseef

Network Administrator

Children's Aid Society of Algoma (Mental Health Care, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Avaya UCaaS Feature Ratings

Cloud PBX (3)

100%

10.0

Hosted PBX: 100%
10.0
Multi-level Interactive Voice Response (IVR): 100%
10.0
Directory of employee names: 100%
10.0

Call Management (8)

100%

10.0

Answering rules: 100%
10.0
Call recording: 100%
10.0
Call park: 100%
10.0
Call screening: 100%
10.0
Message alerts: 100%
10.0
Business SMS/External Messaging: 100%
10.0
Online Fax: 100%
10.0
Voicemail Transcription: 100%
10.0

Mobile apps (2)

30%

3.0

Mobile app for iOS: 30%
3.0
Mobile app for Android: 30%
3.0

Performance & Compatibility of Online Events Software (2)

100%

10.0

High quality audio: 100%
10.0
High quality video: 100%
10.0

Online Meetings / Events (3)

100%

10.0

Calendar integration: 100%
10.0
Meeting initiation: 100%
10.0
Record meetings / events: 100%
10.0

Screen Sharing (1)

100%

10.0

Desktop sharing: 100%
10.0

Online Events Collaboration (1)

100%

10.0

Live chat: 100%
10.0

Online Events Security (2)

65%

6.5

User authentication: 100%
10.0
Participant roles & permissions: 30%
3.0

Unified Communications Platform and Collaboration (4)

47.5%

4.8

Centralized communications management: 30%
3.0
Team messaging: 30%
3.0
Team document sharing: 30%
3.0
Call and meeting analytics: 100%
10.0

November 02, 2023

Avaya UCaaS Review

Verified User

Engineer in Information Technology

Financial Services Company, 501-1000 employees

Score 8 out of 10

Vetted Review

Verified User

Avaya UCaaS Feature Ratings

Cloud PBX (3)

76.66666666666667%

7.7

Hosted PBX: 80%
8.0
Multi-level Interactive Voice Response (IVR): 80%
8.0
Directory of employee names: 70%
7.0

Call Management (6)

66.66666666666667%

6.7

Answering rules: 60%
6.0
Call recording: 70%
7.0
Call park: 80%
8.0
Call screening: 60%
6.0
Message alerts: 60%
6.0
Voicemail Transcription: 70%
7.0

Mobile apps (2)

40%

4.0

Mobile app for iOS: N/A
N/A
Mobile app for Android: 80%
8.0

Performance & Compatibility of Online Events Software (2)

80%

8.0

High quality audio: 80%
8.0
High quality video: 80%
8.0

Online Meetings / Events (3)

N/A

Calendar integration: N/A
N/A
Meeting initiation: N/A
N/A
Record meetings / events: N/A
N/A

Screen Sharing

N/A

Online Events Collaboration

N/A

Online Events Security (2)

95%

9.5

User authentication: 90%
9.0
Participant roles & permissions: 100%
10.0

Unified Communications Platform and Collaboration (4)

42.5%

4.3

Centralized communications management: 80%
8.0
Team messaging: N/A
N/A
Team document sharing: N/A
N/A
Call and meeting analytics: 90%
9.0

June 23, 2023

Tried & Tested Solution - In the Cloud

Verified User

Engineer in Sales

Telecommunications Company, 10,001+ employees

Score 9 out of 10

Vetted Review

Avaya UCaaS Feature Ratings

Cloud PBX (3)

86.66666666666666%

8.7

Hosted PBX: 90%
9.0
Multi-level Interactive Voice Response (IVR): 90%
9.0
Directory of employee names: 80%
8.0

Call Management (8)

68.75%

6.9

Answering rules: 90%
9.0
Call recording: 80%
8.0
Call park: 100%
10.0
Call screening: 50%
5.0
Message alerts: 60%
6.0
Business SMS/External Messaging: 80%
8.0
Online Fax: 10%
1.0
Voicemail Transcription: 80%
8.0

Mobile apps (2)

90%

9.0

Mobile app for iOS: 90%
9.0
Mobile app for Android: 90%
9.0

Performance & Compatibility of Online Events Software (2)

75%

7.5

High quality audio: 80%
8.0
High quality video: 70%
7.0

Online Meetings / Events (3)

76.66666666666667%

7.7

Calendar integration: 70%
7.0
Meeting initiation: 80%
8.0
Record meetings / events: 80%
8.0

Screen Sharing (1)

100%

10.0

Desktop sharing: 100%
10.0

Online Events Collaboration (1)

80%

8.0

Live chat: 80%
8.0

Online Events Security (2)

60%

6.0

User authentication: 60%
6.0
Participant roles & permissions: 60%
6.0

Unified Communications Platform and Collaboration (4)

85%

8.5

Centralized communications management: 100%
10.0
Team messaging: 90%
9.0
Team document sharing: 80%
8.0
Call and meeting analytics: 70%
7.0

June 23, 2023

Easy Peasy

Mark Hazen

Strategic Alliances Specialist

Tyto Athene (Government Administration, 1001-5000 employees)

Score 7 out of 10

Vetted Review

Avaya UCaaS Feature Ratings

Cloud PBX (3)

80%

8.0

Hosted PBX: 60%
6.0
Multi-level Interactive Voice Response (IVR): 80%
8.0
Directory of employee names: 100%
10.0

Call Management (8)

60%

6.0

Answering rules: 60%
6.0
Call recording: 70%
7.0
Call park: 70%
7.0
Call screening: 90%
9.0
Message alerts: 70%
7.0
Business SMS/External Messaging: 70%
7.0
Online Fax: N/A
N/A
Voicemail Transcription: 50%
5.0

Mobile apps (2)

80%

8.0

Mobile app for iOS: 60%
6.0
Mobile app for Android: 100%
10.0

Performance & Compatibility of Online Events Software (2)

70%

7.0

High quality audio: 80%
8.0
High quality video: 60%
6.0

Online Meetings / Events (3)

66.66666666666667%

6.7

Calendar integration: 70%
7.0
Meeting initiation: 70%
7.0
Record meetings / events: 60%
6.0

Screen Sharing (1)

60%

6.0

Desktop sharing: 60%
6.0

Online Events Collaboration (1)

60%

6.0

Live chat: 60%
6.0

Online Events Security (2)

75%

7.5

User authentication: 70%
7.0
Participant roles & permissions: 80%
8.0

Unified Communications Platform and Collaboration (4)

92.5%

9.3

Centralized communications management: 100%
10.0
Team messaging: 80%
8.0
Team document sharing: 100%
10.0
Call and meeting analytics: 90%
9.0

June 23, 2023

I not only sell it.. I use it every day

Atris Everson

Solution Architect

ConvergeOne (Telecommunications, 1001-5000 employees)

Score 9 out of 10

Vetted Review

Avaya UCaaS Feature Ratings

Cloud PBX (3)

73.33333333333333%

7.3

Hosted PBX: 100%
10.0
Multi-level Interactive Voice Response (IVR): 20%
2.0
Directory of employee names: 100%
10.0

Call Management (8)

78.75%

7.9

Answering rules: 70%
7.0
Call recording: 100%
10.0
Call park: 100%
10.0
Call screening: 60%
6.0
Message alerts: 60%
6.0
Business SMS/External Messaging: 80%
8.0
Online Fax: 100%
10.0
Voicemail Transcription: 60%
6.0

Mobile apps (2)

100%

10.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: 100%
10.0

Performance & Compatibility of Online Events Software (2)

90%

9.0

High quality audio: 100%
10.0
High quality video: 80%
8.0

Online Meetings / Events (3)

100%

10.0

Calendar integration: 100%
10.0
Meeting initiation: 100%
10.0
Record meetings / events: 100%
10.0

Screen Sharing (1)

90%

9.0

Desktop sharing: 90%
9.0

Online Events Collaboration (1)

70%

7.0

Live chat: 70%
7.0

Online Events Security (2)

100%

10.0

User authentication: 100%
10.0
Participant roles & permissions: 100%
10.0

Unified Communications Platform and Collaboration (4)

90%

9.0

Centralized communications management: 60%
6.0
Team messaging: 100%
10.0
Team document sharing: 100%
10.0
Call and meeting analytics: 100%
10.0

June 23, 2023

Avaya for a NonProfit

Verified User

Manager in Information Technology

Non-profit Organization Management Company, 11-50 employees

Score 7 out of 10

Vetted Review

Verified User

Avaya UCaaS Feature Ratings

Cloud PBX (3)

90%

9.0

Hosted PBX: 90%
9.0
Multi-level Interactive Voice Response (IVR): 90%
9.0
Directory of employee names: 90%
9.0

Call Management (8)

71.25%

7.1

Answering rules: 80%
8.0
Call recording: 80%
8.0
Call park: 90%
9.0
Call screening: 90%
9.0
Message alerts: 90%
9.0
Business SMS/External Messaging: 90%
9.0
Online Fax: 10%
1.0
Voicemail Transcription: 40%
4.0

Mobile apps (1)

90%

9.0

Mobile app for iOS: 90%
9.0

Performance & Compatibility of Online Events Software (2)

55%

5.5

High quality audio: 50%
5.0
High quality video: 60%
6.0

Online Meetings / Events (3)

46.66666666666667%

4.7

Calendar integration: 20%
2.0
Meeting initiation: 60%
6.0
Record meetings / events: 60%
6.0

Screen Sharing (1)

N/A

Desktop sharing: N/A
N/A

Online Events Collaboration (1)

60%

6.0

Live chat: 60%
6.0

Online Events Security (2)

N/A

User authentication: N/A
N/A
Participant roles & permissions: N/A
N/A

Unified Communications Platform and Collaboration (4)

72.5%

7.3

Centralized communications management: 100%
10.0
Team messaging: 100%
10.0
Team document sharing: N/A
N/A
Call and meeting analytics: 90%
9.0

June 23, 2023

Benefits from using Avaya UCaaS solution

Sean Zheng

Avaya/Cisco VOIP Specialist

Bell Canada (Telecommunications, 5001-10,000 employees)

Score 9 out of 10

Vetted Review

Avaya UCaaS Feature Ratings

Cloud PBX (3)

73.33333333333333%

7.3

Hosted PBX: 80%
8.0
Multi-level Interactive Voice Response (IVR): 60%
6.0
Directory of employee names: 80%
8.0

Call Management (8)

81.25%

8.1

Answering rules: 80%
8.0
Call recording: 80%
8.0
Call park: 80%
8.0
Call screening: 70%
7.0
Message alerts: 90%
9.0
Business SMS/External Messaging: 80%
8.0
Online Fax: 80%
8.0
Voicemail Transcription: 90%
9.0

Mobile apps (2)

85%

8.5

Mobile app for iOS: 90%
9.0
Mobile app for Android: 80%
8.0

Performance & Compatibility of Online Events Software (2)

80%

8.0

High quality audio: 80%
8.0
High quality video: 80%
8.0

Online Meetings / Events (3)

73.33333333333333%

7.3

Calendar integration: 80%
8.0
Meeting initiation: 50%
5.0
Record meetings / events: 90%
9.0

Screen Sharing (1)

70%

7.0

Desktop sharing: 70%
7.0

Online Events Collaboration (1)

80%

8.0

Live chat: 80%
8.0

Online Events Security (2)

75%

7.5

User authentication: 70%
7.0
Participant roles & permissions: 80%
8.0

Unified Communications Platform and Collaboration (4)

85%

8.5

Centralized communications management: 90%
9.0
Team messaging: 90%
9.0
Team document sharing: 90%
9.0
Call and meeting analytics: 70%
7.0

June 23, 2023

Avaya UCaaS Solution good but requires innovation and stability

Verified User

Consultant in Information Technology

Information Technology & Services Company, 10,001+ employees

Score 7 out of 10

Vetted Review

Verified User

Avaya UCaaS Feature Ratings

Cloud PBX (3)

56.66666666666667%

5.7

Hosted PBX: 80%
8.0
Multi-level Interactive Voice Response (IVR): 90%
9.0
Directory of employee names: N/A
N/A

Call Management (8)

76.25%

7.6

Answering rules: 80%
8.0
Call recording: 90%
9.0
Call park: 100%
10.0
Call screening: 80%
8.0
Message alerts: 90%
9.0
Business SMS/External Messaging: N/A
N/A
Online Fax: 90%
9.0
Voicemail Transcription: 80%
8.0

Mobile apps (2)

75%

7.5

Mobile app for iOS: 70%
7.0
Mobile app for Android: 80%
8.0

Performance & Compatibility of Online Events Software (2)

75%

7.5

High quality audio: 80%
8.0
High quality video: 70%
7.0

Online Meetings / Events (3)

70%

7.0

Calendar integration: 70%
7.0
Meeting initiation: 80%
8.0
Record meetings / events: 60%
6.0

Screen Sharing (1)

70%

7.0

Desktop sharing: 70%
7.0

Online Events Collaboration (1)

80%

8.0

Live chat: 80%
8.0

Online Events Security (2)

65%

6.5

User authentication: 70%
7.0
Participant roles & permissions: 60%
6.0

Unified Communications Platform and Collaboration (4)

72.5%

7.3

Centralized communications management: 70%
7.0
Team messaging: 80%
8.0
Team document sharing: 80%
8.0
Call and meeting analytics: 60%
6.0

February 01, 2023

Working from home or on the road is so much easier now

Verified User

Manager in Finance and Accounting

Retail Company, 11-50 employees

Score 10 out of 10

Vetted Review

Verified User

Avaya UCaaS Feature Ratings

Cloud PBX (3)

16.666666666666668%

1.7

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): N/A
N/A
Directory of employee names: 50%
5.0

Call Management (5)

92%

9.2

Answering rules: 80%
8.0
Call screening: 90%
9.0
Message alerts: 90%
9.0
Business SMS/External Messaging: 100%
10.0
Voicemail Transcription: 100%
10.0

Mobile apps (1)

100%

10.0

Mobile app for Android: 100%
10.0

Performance & Compatibility of Online Events Software (1)

100%

10.0

High quality audio: 100%
10.0

Online Meetings / Events

N/A

Screen Sharing

N/A

Online Events Collaboration

N/A

Online Events Security (2)

100%

10.0

User authentication: 100%
10.0
Participant roles & permissions: 100%
10.0

Unified Communications Platform and Collaboration

N/A

February 01, 2023

ACO - easy and reliable

Verified User

Consultant in Information Technology

Telecommunications Company, 51-200 employees

Score 8 out of 10

Vetted Review

Avaya UCaaS Feature Ratings

Cloud PBX (3)

76.66666666666667%

7.7

Hosted PBX: 60%
6.0
Multi-level Interactive Voice Response (IVR): 80%
8.0
Directory of employee names: 90%
9.0

Call Management (8)

53.75%

5.4

Answering rules: 80%
8.0
Call recording: 80%
8.0
Call park: N/A
N/A
Call screening: N/A
N/A
Message alerts: 80%
8.0
Business SMS/External Messaging: 90%
9.0
Online Fax: 100%
10.0
Voicemail Transcription: N/A
N/A

Mobile apps (2)

80%

8.0

Mobile app for iOS: 80%
8.0
Mobile app for Android: 80%
8.0

Performance & Compatibility of Online Events Software (2)

85%

8.5

High quality audio: 90%
9.0
High quality video: 80%
8.0

Online Meetings / Events (3)

N/A

Calendar integration: N/A
N/A
Meeting initiation: N/A
N/A
Record meetings / events: N/A
N/A

Screen Sharing (1)

N/A

Desktop sharing: N/A
N/A

Online Events Collaboration (1)

90%

9.0

Live chat: 90%
9.0

Online Events Security (2)

70%

7.0

User authentication: 70%
7.0
Participant roles & permissions: 70%
7.0

Unified Communications Platform and Collaboration (4)

62.5%

6.3

Centralized communications management: 70%
7.0
Team messaging: 80%
8.0
Team document sharing: 50%
5.0
Call and meeting analytics: 50%
5.0

January 31, 2023

A great tool for business collaboration

Anne Lozachmeur

Presidente

ALCALINE (Marketing & Advertising, 1-10 employees)

Score 9 out of 10

Vetted Review

Verified User

Avaya UCaaS Feature Ratings

Cloud PBX (2)

90%

9.0

Hosted PBX: 100%
10.0
Directory of employee names: 80%
8.0

Call Management (5)

84%

8.4

Answering rules: 100%
10.0
Call park: 80%
8.0
Call screening: 100%
10.0
Message alerts: 80%
8.0
Voicemail Transcription: 60%
6.0

Mobile apps (1)

100%

10.0

Mobile app for iOS: 100%
10.0

Performance & Compatibility of Online Events Software (2)

90%

9.0

High quality audio: 90%
9.0
High quality video: 90%
9.0

Online Meetings / Events (3)

83.33333333333334%

8.3

Calendar integration: 80%
8.0
Meeting initiation: 80%
8.0
Record meetings / events: 90%
9.0

Screen Sharing (1)

100%

10.0

Desktop sharing: 100%
10.0

Online Events Collaboration

N/A

Online Events Security

N/A

Unified Communications Platform and Collaboration (4)

80%

8.0

Centralized communications management: 80%
8.0
Team messaging: 80%
8.0
Team document sharing: 80%
8.0
Call and meeting analytics: 80%
8.0

January 23, 2023

Low cost & easy to use

Anne Yak

Office Manager

Custom Cleaning Services (Consumer Services, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Avaya UCaaS Feature Ratings

Cloud PBX (3)

30%

3.0

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): N/A
N/A
Directory of employee names: 90%
9.0

Call Management (8)

56.25%

5.6

Answering rules: N/A
N/A
Call recording: N/A
N/A
Call park: 90%
9.0
Call screening: 90%
9.0
Message alerts: 90%
9.0
Business SMS/External Messaging: 90%
9.0
Online Fax: N/A
N/A
Voicemail Transcription: 90%
9.0

Mobile apps (2)

50%

5.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: N/A
N/A

Performance & Compatibility of Online Events Software (2)

45%

4.5

High quality audio: 90%
9.0
High quality video: N/A
N/A

Online Meetings / Events (3)

N/A

Calendar integration: N/A
N/A
Meeting initiation: N/A
N/A
Record meetings / events: N/A
N/A

Screen Sharing (1)

N/A

Desktop sharing: N/A
N/A

Online Events Collaboration (1)

N/A

Live chat: N/A
N/A

Online Events Security (2)

N/A

User authentication: N/A
N/A
Participant roles & permissions: N/A
N/A

Unified Communications Platform and Collaboration (4)

N/A

Centralized communications management: N/A
N/A
Team messaging: N/A
N/A
Team document sharing: N/A
N/A
Call and meeting analytics: N/A
N/A

December 15, 2022

Avaya UCASS and CCAAS offerings are among the best in the industry.

Verified User

Executive in Information Technology

Financial Services Company, 5001-10,000 employees

Score 10 out of 10

Vetted Review

Verified User

Avaya UCaaS Feature Ratings

Cloud PBX (2)

45%

4.5

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): 90%
9.0

Call Management (5)

74%

7.4

Answering rules: 100%
10.0
Call park: 90%
9.0
Message alerts: 90%
9.0
Online Fax: N/A
N/A
Voicemail Transcription: 90%
9.0

Mobile apps

N/A

Performance & Compatibility of Online Events Software (2)

90%

9.0

High quality audio: 90%
9.0
High quality video: 90%
9.0

Online Meetings / Events (3)

90%

9.0

Calendar integration: 90%
9.0
Meeting initiation: 90%
9.0
Record meetings / events: 90%
9.0

Screen Sharing (1)

90%

9.0

Desktop sharing: 90%
9.0

Online Events Collaboration (1)

90%

9.0

Live chat: 90%
9.0

Online Events Security (2)

90%

9.0

User authentication: 90%
9.0
Participant roles & permissions: 90%
9.0

Unified Communications Platform and Collaboration (1)

80%

8.0

Centralized communications management: 80%
8.0

December 15, 2022

Avaya Cloud Office fills most small business telephony requirements

Verified User

General Manager in Corporate

Wholesale Company, 1-10 employees

Score 8 out of 10

Vetted Review

Verified User

Avaya UCaaS Feature Ratings

Cloud PBX (3)

50%

5.0

Hosted PBX: N/A
N/A
Multi-level Interactive Voice Response (IVR): 90%
9.0
Directory of employee names: 60%
6.0

Call Management (8)

62.5%

6.3

Answering rules: 80%
8.0
Call recording: 60%
6.0
Call park: 80%
8.0
Call screening: 80%
8.0
Message alerts: 80%
8.0
Business SMS/External Messaging: 80%
8.0
Online Fax: N/A
N/A
Voicemail Transcription: 40%
4.0

Mobile apps (2)

35%

3.5

Mobile app for iOS: N/A
N/A
Mobile app for Android: 70%
7.0

Performance & Compatibility of Online Events Software (2)

40%

4.0

High quality audio: 80%
8.0
High quality video: N/A
N/A

Online Meetings / Events (3)

N/A

Calendar integration: N/A
N/A
Meeting initiation: N/A
N/A
Record meetings / events: N/A
N/A

Screen Sharing (1)

N/A

Desktop sharing: N/A
N/A

Online Events Collaboration (1)

N/A

Live chat: N/A
N/A

Online Events Security (2)

70%

7.0

User authentication: 70%
7.0
Participant roles & permissions: 70%
7.0

Unified Communications Platform and Collaboration (4)

N/A

Centralized communications management: N/A
N/A
Team messaging: N/A
N/A
Team document sharing: N/A
N/A
Call and meeting analytics: N/A
N/A

February 03, 2022

Whya Avaya

Adriane Carter-Lovell

Customer Support Mgr

Ceridian (Consumer Services, 10,001+ employees)

Score 9 out of 10

Vetted Review

Verified User

Avaya UCaaS Feature Ratings

Cloud PBX

N/A

Call Management

N/A

Mobile apps

N/A

Performance & Compatibility of Online Events Software

N/A

Online Meetings / Events

N/A

Screen Sharing

N/A

Online Events Collaboration

N/A

Online Events Security

N/A

Unified Communications Platform and Collaboration

N/A

January 30, 2022

Avaya Allows Schools to Provide Quality Education Online!

Verified User

Administrator in Other

Education Management Company, 11-50 employees

Score 10 out of 10

Vetted Review

Verified User

Avaya UCaaS Feature Ratings

Cloud PBX

N/A

Call Management

N/A

Mobile apps

N/A

Performance & Compatibility of Online Events Software

N/A

Online Meetings / Events

N/A

Screen Sharing

N/A

Online Events Collaboration

N/A

Online Events Security

N/A

Unified Communications Platform and Collaboration

N/A

April 12, 2021

Our time is valuable, SPACES understands it and adapts to it.

Diana Gervasio

Reponsable de Alianzas

Fundación Huerta Niño (Non-profit Organization Management, 11-50 employees)

Score 10 out of 10

Vetted Review

Verified User

Avaya UCaaS Feature Ratings

Cloud PBX

N/A

Call Management

N/A

Mobile apps

N/A

Performance & Compatibility of Online Events Software (2)

90%

9.0

High quality audio: 90%
9.0
High quality video: 90%
9.0

Online Meetings / Events (3)

66.66666666666667%

6.7

Calendar integration: 100%
10.0
Meeting initiation: 100%
10.0
Record meetings / events: N/A
N/A

Screen Sharing (1)

80%

8.0

Desktop sharing: 80%
8.0

Online Events Collaboration (1)

100%

10.0

Live chat: 100%
10.0

Online Events Security (2)

50%

5.0

User authentication: N/A
N/A
Participant roles & permissions: 100%
10.0

Unified Communications Platform and Collaboration

N/A

December 04, 2020

Avaya Always made reachable

Verified User

Engineer in Sales

Telecommunications Company, 501-1000 employees

Score 7 out of 10

Vetted Review

Verified User

Avaya UCaaS Feature Ratings

Cloud PBX (3)

90%

9.0

Hosted PBX: 100%
10.0
Multi-level Interactive Voice Response (IVR): 90%
9.0
Directory of employee names: 80%
8.0

Call Management (5)

84%

8.4

Answering rules: 80%
8.0
Call recording: 90%
9.0
Call park: 90%
9.0
Call screening: 70%
7.0
Message alerts: 90%
9.0

Mobile apps (2)

100%

10.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: 100%
10.0

Performance & Compatibility of Online Events Software

N/A

Online Meetings / Events

N/A

Screen Sharing

N/A

Online Events Collaboration

N/A

Online Events Security

N/A

Unified Communications Platform and Collaboration

N/A

February 29, 2020

Good communicator to work from home or out of office.

Verified User

Analyst in Corporate

Aviation & Aerospace Company, 10,001+ employees

Score 7 out of 10

Vetted Review

Verified User

Avaya UCaaS Feature Ratings

Cloud PBX

N/A

Call Management

N/A

Mobile apps

N/A

Performance & Compatibility of Online Events Software

N/A

Online Meetings / Events

N/A

Screen Sharing

N/A

Online Events Collaboration

N/A

Online Events Security

N/A

Unified Communications Platform and Collaboration

N/A