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TrustRadius
Avaya UCaaS

Avaya UCaaS
Formerly Avaya OneCloud UCaaS

Overview

What is Avaya UCaaS?

Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or…

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Recent Reviews

Avaya UCaaS Review

8 out of 10
March 06, 2024
All new users (From certain offices) will get an invite to Avaya UCaaS just in case the users need to be contacted internally (mainly). …
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Review of ACO

8 out of 10
March 04, 2024
Incentivized
Used as a global phone system - using mobile, desktop apps and physical phones - all very easy and straightforward compared to IP Office.
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Avaya UCaaS Review

8 out of 10
November 02, 2023
Incentivized
Avaya UCaaS is our primary phone system within the business, from the customer facing IVR down to individual and public space extensions - …
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Easy Peasy

7 out of 10
June 23, 2023
Incentivized
I am trained in Avaya Sales of UCaaS capability. My organization deploys, implements, and maintains Avaya Unified Communications in the …
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Avaya for a NonProfit

7 out of 10
June 23, 2023
Incentivized
Helps analyze performance of helpline specialists in call center, such as knowing how long they are on the phone, how many calls they take …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Message alerts (19)
    8.9
    89%
  • Answering rules (20)
    8.6
    86%
  • High quality audio (18)
    7.9
    79%
  • Directory of employee names (19)
    6.0
    60%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.avaya.com/en/products/ucaas…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19.99 per month per user
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

6
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.6
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.6
Avg 8.0

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.1
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.4
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.5
Avg 8.1

Call Management

Customized phone system settings

7.6
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

8.2
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

7
Avg 7.4
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Product Details

What is Avaya UCaaS?

Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.

Avaya UCaaS Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Online Fax
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Avaya UCaaS Competitors

Avaya UCaaS Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Avaya UCaaS starts at $19.99.

Five9, Fuze, and Zoom are common alternatives for Avaya UCaaS.

Reviewers rate Call recording highest, with a score of 9.

The most common users of Avaya UCaaS are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(248)

Attribute Ratings

Reviews

(1-25 of 97)
Companies can't remove reviews or game the system. Here's why
March 06, 2024

Avaya UCaaS Review

Score 8 out of 10
Vetted Review
Verified User
Not suitable for people in all areas of the business but as an IT engineer I do like the ease of use and prefer it to other ways of contacting people (much prefer the desk phones to mobile) Transferring calls is seamless. But understand some people would rather text than call (not Avaya UCaaS's fault).
March 04, 2024

Review of ACO

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Working from Anywhere - our staff are often traveling and a mobile app means they are always connected to their Office contact number - no more taking messages and relaying via WhatsApp or SMS to the traveling user.
February 29, 2024

Avaya Cloud Office

Patrick Tissot | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Avaya Cloud Office is perfectly suited when used by employees working remotely. The reporting capabilities are very usefull and can be used to improve the quality of services to the customers. In my opinion, it is less suited when a lot of telephony integrations are needed and mainly with some analog based applications.
February 29, 2024

Avaya Cloud is OK

Score 3 out of 10
Vetted Review
Verified User
Incentivized
It is best for UK-based people, would be better if we could source phones in other countries without them being delivered here for us to onward ship, which got very expensive with Athens.
Communication is difficult with Avaya.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Small businesses can do with Teams VOIP and will be fine. Large SMBs and large corporate businesses with complex call queues, complex call handling, changing staff from one team to another, and predictable billing needs, will always find leaving Teams VOIP to Avaya UCaaS as their biggest value in platform-migration-led savings pitch from your sales reps and account execs. Retaining existing customers depends a lot on the next generation of integrations you bring for the iOS and Android Phone Teams App with Avaya. If you could do away with the Avaya UCaaS App on Phones and Desktops and have the entire app as a plugin directly built on MS Teams - that would be a wise move, as end users NEED 1 UCaaS interface, and they do not care what is the backend. You can have end users using Teams all the time for SharePoint and OneDrive and Instant Messaging/Meetings, while Avaya UCaaS is living inside Teams App on Desktop and Teams App on iOS phones and Android phones to do all calls and text. I would ask Avaya's engineering team to de-prioritize the workspace and files and focus more time on how can Avaya completely live on Teams App on phones and desktops, laptops, and tablets.
November 02, 2023

Avaya UCaaS Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
If your based in a place where Avaya UCaaS are a tier one provider then you will have no problems, we have an office in a tier 3 area where we have to do BYOC (bring your own carrier) and it gets more complicated to setup but it is supported still.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Call centers where lots of calls come in per day are better suited for Cloud office. Small businesses or companies that don’t really make outgoing calls or receive a lot of incoming calls other than within the company would not really be suited for Avaya Cloud Office.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Avaya UCaaS cloud calling is useful for customers who want solutions from single vendors as apart from Cisco, they are the only vendor who can offer cloud calling with their own make phones and gateways for connecting to PSTN. This makes them ahead of MS and Zoom. But it needs to work on financial stability. No one wants to invest long term in an organization's solution without having a future roadmap.
January 23, 2023

Low cost & easy to use

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I was nervous about the quality of the phone lines before switching to Avaya Cloud Office. However - I have never had an issue with hearing the person I am talking to, every phone call is smooth & clear. The app I have on my Iphone has been very helpful! I am able to make calls under my office number - even though I am not at the office
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you don't mind having a hosted solution, then Avaya OneCloud UCaaS makes perfect sense by removing the periodic software updates and patches, and removing responsibility for hardware maintenance.
September 28, 2022

Avaya Cloud Office

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Avaya Cloud Office enables our employees to work seamlessly regardless of their physical location. Avaya Cloud Office allows us to stay connected to each other when in and outside the office, along with the rest of the world.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Avaya Cloud Office is very close to being complete for a total collaboration experience, but not quite there enough for us to eliminate Teams, Lumen conference bridge, and BlueJeans. The cost is also a factor. There needs to be a more aggressive strategy around a better and more competitive monthly cost model.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
On Avaya OneCloud UCaaS I could participate in meetings in a few seconds by just entering the room URL and the password created by the administration. It is cross-platform; it can work on Windows, Linux, Mac, Android, and IOS and is accessed through the browser. It also allows you to enter the room using a conventional telephone by dialing a number. Guests do not need to register for Avaya OneCloud UCaaS and only need to enter their names. I don't see any access and configuration difficulties, and it can be used by anyone and any company.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Avaya Spaces proved to be very useful, and even with the end of the pandemic and quarantine, we are using it every day and saving on travel and work time. There is other simulation software that is also great, but Avaya Spaces appealed to me better because it is more stable and doesn't occur less frequently in meetings. This software has three license package options and can fit various types of people and organizations' profiles.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Based on my experience using this software I can say that I would recommend it to people and companies because it is very efficient and great for creating and participating in virtual meetings in an unlimited way, allowing recordings, sending invitations, friendly interface, and file sharing features. A differential found is that I participate in online sessions without installing any plugin in my Chrome browser, while for other competitors this is mandatory.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
For our hybrid scenario, it was ideal and perfect. We have been working most of the time from the home office during these last 2 years and the Avaya Spaces platform has been fantastic to allow collaboration between us employees and also our users and customers. Rooms have no time limit and can be quickly saved to the Avaya cloud and viewed and downloaded at any time. The rooms support more than 500 people at the same time and even allowed us to carry out training and capacity building in the company and receive partners online.
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