Avaya UCaaSFormerly Avaya OneCloud UCaaS
Overview
What is Avaya UCaaS?
Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or…
Good product, money saved
Avaya UCaaS Review
Review of ACO
Avaya Cloud Office
Avaya Cloud is OK
Avaya UCaaS for Children's Aid Society of Algoma
Avaya UCaaS Review
Tried & Tested Solution - In the Cloud
Easy Peasy
I not only sell it.. I use it every day
Avaya for a NonProfit
Benefits from using Avaya UCaaS solution
Avaya UCaaS Solution good but requires innovation and stability
Working from home or on the road is so much easier now
How Avaya UCaaS Differs From Its Competitors
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This is also cheaper than Teams PBX and more flexable.
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Message alerts (20)8.989%
- Answering rules (21)8.686%
- High quality audio (19)8.080%
- Directory of employee names (21)6.060%
Reviewer Pros & Cons
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19.99 per month per user
Features
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
- 8High quality audio(19) Ratings
High quality audio connection is consistently available, with few or no interruptions.
- 7High quality video(15) Ratings
High quality video connection is consistently available, with few or no interruptions.
Screen Sharing
Features related to remote screen sharing capabilities.
- 7.6Desktop sharing(11) Ratings
Presenters can remotely share a view of their desktop with attendees.
Online Meetings / Events
Features related to hosting and attending meetings and events online.
- 7.3Calendar integration(14) Ratings
Scheduling capabilities integrate with users’ Calendars.
- 6.9Meeting initiation(14) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
- 7.1Record meetings / events(11) Ratings
Meetings and webinars can be recorded for playback.
Online Events Collaboration
Features related to collaboration between attendees during web conferences, webinars, and other online events.
- 7.3Live chat(13) Ratings
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
- 7.6User authentication(16) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
- 7.6Participant roles & permissions(17) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 8Hosted PBX(15) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 7.4Multi-level Interactive Voice Response (IVR)(14) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 6Directory of employee names(21) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 8.6Answering rules(21) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.9Call recording(18) Ratings
Automatic recording of inbound and outbound calls
- 8.1Call park(18) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 7.4Call screening(17) Ratings
Ability to block numbers or send calls directly to voicemail
- 8.9Message alerts(20) Ratings
Receive SMS and email message notifications for voice and fax messages
- 7.5Business SMS/External Messaging(12) Ratings
Unlimited SMS and/or MMS with clients
- 5.5Online Fax(9) Ratings
Ability to send and receive faxes over the internet
- 7Voicemail Transcription(18) Ratings
AI-powered voice-to-text transcription of voicemails
Mobile apps
Apps are compatible with mobile devices.
- 7.9Mobile app for iOS(15) Ratings
App for iPhone and iPad
- 8.7Mobile app for Android(17) Ratings
Android app
Unified Communications Platform and Collaboration
UCaaS platforms allow teams to collaborate internally in one central space.
- 7.4Centralized communications management(14) Ratings
All voice, chat, and video features can be managed from one central platform.
- 6.8Team messaging(12) Ratings
Team members can send each other messages.
- 7.2Team document sharing(10) Ratings
Documents can be shared with other team members.
- 7.3Call and meeting analytics(14) Ratings
Analytics and reporting are available about both calls and meetings.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Avaya UCaaS?
Avaya UCaaS Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Online Fax
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Avaya UCaaS Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(249)Attribute Ratings
- 8.5Likelihood to Renew5 ratings
- 8.7Availability4 ratings
- 6.2Performance4 ratings
- 6.6Usability5 ratings
- 7.3Support Rating82 ratings
- 9.1Online Training1 rating
- 6.8In-Person Training2 ratings
- 6.1Implementation Rating4 ratings
- 5.5Configurability2 ratings
- 5.9Product Scalability2 ratings
- 9.1Ease of integration1 rating
- 7.7Vendor pre-sale2 ratings
- 8.2Vendor post-sale2 ratings
- 10Professional Services1 rating
- 9.5Contract Terms and Pricing Model2 ratings
Reviews
(1-25 of 97)Good for Businesses
- We have been able to deal with calls more effectively than our old system
Good product, money saved
- Additional space in server rooms
- Increased redundancy as cloud based service
Avaya UCaaS Review
- Not all employees use the application
- Had to order more numbers to the warehouse (disabling users does not automatically remove their licenses)
- Getting hold of people who do use that app/desk phones really helps
Review of ACO
- Improved Call Quality
- Better Phone reliability
- Global Coverage
- easy to use, less stress
Avaya Cloud Office
- Cost is simple and in OPEX model
- Easy to add users with same cost structure
- No investement required
Avaya Cloud is OK
- Saved 50% on the IP office.
- as a result of Covid we discovered we need a DDI even less than before
Avaya UCaaS for Children's Aid Society of Algoma
- $10,000 savings every year, in comparison to equal Teams VOIP
Avaya UCaaS Review
- Cheaper call transfer between dispersed teams
- No physical line rental or on prem PBX
- Auto provision of user accounts when linked to SSO
Tried & Tested Solution - In the Cloud
- Software Management - positive
- Scalability - positive
- support - on site (negative)
Easy Peasy
- N/A
- N/A
- N/A
I not only sell it.. I use it every day
- Simplicity
- Feature rich
- Easy to manage - Spend less time administrating and more time using
Avaya for a NonProfit
- Allowed us to perform better and get more seniors resources that they need
- Allowed us to more effectively use our grant money
Benefits from using Avaya UCaaS solution
- cost saving: by adopting a cloud based UCaaS solution, businesses can reduce capital expense
- Scalability and flexibility, could base solution offer scalability, and alooing businesses to easily add or remove users as needed
- Moving on cloud calling did save us on costs of managing on-prem infra
- Since Avaya UCaaS has its own make phones and gateways it saves on support costs due to multiple vendors
- It lacks many third party integrations available in MS teams, this makes making workflows difficult
Working from home or on the road is so much easier now
- we are able to answer more calls
- customers are not being missed
ACO - easy and reliable
- Hard to measure - bills can be a surprise.
- Inconsistent pricing from contract signing to adding new users
A great tool for business collaboration
- positive : all employee has a professional extension and can be reached in mobility
- positive : videoconferencing available for each employee
- positive : google integration - allowing to make phone calls from CRM
Low cost & easy to use
- Save on money with cheaper phone lines
- Able to conduct business away from office (the app)
- texting under the business number in stead of personal cell phone number
Avaya UCASS and CCAAS offerings are among the best in the industry.
- During our POC we got a very positive response from our Help Desk personnel
- Our end-user community liked having the ability to start with a web chat and the ability to escalate to a call.
- Being that the project is on hold, it's hard to quantify ROI, however, the multimodal contact center functionality would provide for a better experience for our end-users.
Avaya Cloud Office fills most small business telephony requirements
- It has reduced our calls costs by about 30% from our previous provider.
Satisfied user
- Increased agent productivity
- Reduced time spent gather reports
Avaya Cloud Office
- AVAYA Cloud office has reduce our Telecom costs by 25%
- Enabled us to reduce our dated telecom equipment
Avaya Cloud Office is heading in the right direction
- Allows for us to have an integration with cell, so when local service fails we can still answer
- Managing user devices is better, but the setup needs work still
- The self help options for people to manage & reset their own passwords
- Essential for our communication in times of the Covid-19
- Meetings without leaving home and convenience
- Cross-platform and access from anywhere
Avaya UCaaS, an excellent overall product!
- Significant improvement in meetings with people further away and customers.
- Reduced unnecessary travel and meeting times.
- Safer.