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Answering calls, parking and transferring calls. We are a call centre that answers calls from all over the nation. We have thousands of …
Avaya UCaaSFormerly Avaya OneCloud UCaaS
Starting at $19.99 per month per user
View PricingOverview
What is Avaya UCaaS?
Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or…
Recent Reviews
How Avaya UCaaS Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Message alerts (20)8.989%
- Answering rules (21)8.686%
- High quality audio (19)8.080%
- Directory of employee names (21)6.060%
Reviewer Pros & Cons
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.avaya.com/en/products/ucaas…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19.99 per month per user
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Avaya UCaaS?
Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.
Avaya UCaaS Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Online Fax
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Avaya UCaaS Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Reviews and Ratings
(249)Attribute Ratings
- 8.5Likelihood to Renew
- 8.7Availability
- 6.2Performance
- 6.6Usability
- 7.3Support Rating
- 9.1Online Training
- 6.8In-Person Training
- 6.1Implementation Rating
- 5.5Configurability
- 5.9Product Scalability
- 9.1Ease of integration
- 7.7Vendor pre-sale
- 8.2Vendor post-sale
- 10Professional Services
- 9.5Contract Terms and Pricing Model
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
February 29, 2024
Avaya Cloud Office
Avaya Cloud Office is used by all the organization with a focus on our Service Desk. The telephony is very important for us as it must be always available when working in the office or outside of the office. This is the main communication channel with our customers and it is important that we don't miss communications.
- Quality of the calls is very good in all the situations
- The support of Avaya Cloud Office during the onboarding is perfect
- The setup of the different features is very simple
- The integration with some Microsoft tools could be improved
90%
9.0
94%
9.4
90%
9.0
95%
9.5
85%
8.5
90%
9.0
90%
9.0
95%
9.5
100%
10.0
- Cost is simple and in OPEX model
- Easy to add users with same cost structure
- No investement required
The solution allowed us to fulfill all our internal communications needs: calling, messaging and online meetings. The main reason why we have chosen Avaya is the calling capabilities.
We are not using integration with other tools.
We compare with Destiny but the integration of Avaya Cloud Office with Teams was much better.
Yes
It replaced a Cisco based on premise telephony solution integrated with Microsoft Lync.
- Cloud Solutions
- Scalability
- Ease of Use
The most important factor was the ease of use but also the availability of the solution. We wanted to have a solution that it is always available for our employees wherever they are, in the office or outside of the office.
I would not change it.
60
All the functions in the company: back-office, sales people, Service Desk, engineers, ...
2
As the solution is easy to use and to maintain, it doesn't require very experienced people. The solution is maintained by Level 2 engineers.
- Telephony everywhere
- Online meetings
- Messaging
- Service Desk call distribution
- None
- Implemented in-house
Yes
We did first a pilote with a few users in the IT department and proceed with the full rollout in a second phase.
Change management was minimal
- Some countries were not authorized to be called
- Call flows needed to be fine tuned
- Online Training
- In-Person Training
- No Training
For the end users, we provided no specific training, only a simple brochure for the first steps to start with the solution.
No specific recommendations, it depends on company needs.
No - we have not done any customization to the interface
No - we have not done any custom code
No
No, the classical support is enough for our organization, we don't need more, we are supported everytime we need it.
No
No, the support is always very good, we have not a single example for which it was exceptional. We can only say that the support is superior compare with other suppliers.
- Call management in general
- Inbox queue
- Modification of the settings
- None
Yes
The mobile interface is very user friendly, it integrates easily with other devices like cars via Bluetooth.
- Teams
The integration with Teams is very easy to achieve.
- None
Teams
No specific advice.
A bundle of minutes at the level of the company.
No.
No
- N/A
- N/A
No
No
February 29, 2024
Avaya Cloud is OK
We implemented Avaya Cloud Office last year after dropping Avaya IP Office. We implemented it in several of our offices globally but not all. The problem with some was price, all their capital expenditure was already finished and therefore it was more expensive to go VoIP than stay with PBX. We are probably 50% of our 20 offices.
- Phone calls.
- International inclusive calls.
- Free handsets for basic use.
- We have the renewal coming up and despite asking many times we do not yet have a quote
5%
0.5
18.333333333333332%
1.8
90%
9.0
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
- Saved 50% on the IP office.
- as a result of Covid we discovered we need a DDI even less than before
Pretty much not used anything other than the mobile App, the VC is OK but not as good as others in the market.
not at all
Yes
Avaya IP office
- Other
Avaya with drew support of Avaya IP office and at short notice we were forced to decide on something quick, didn't have time to review any other products
absolutely
250
All sort's admin staff, brokers
outsourced
- receiving calls
- none
- if it integrated with cloud 9
- Third-party professional services
Yes
UK first then other countries
Change management was minimal
- the star type conference phone did not work for months
- In-Person Training
draw out a road map of how a call should route based on not answered and groups etc
No - we have not done any customization to the interface
No - we have not done any custom code
none
outsourced
Yes
the address book is constantly processing on all phones, no solution or updates for weeks, then it started working again no RCA no fix will happen again
never
- answering a call
- transferring a call
Yes
same as the handset
- none
- only cloud 9 if possible
none
not applicable
a monthly support contract
make sure roles are clearly defined
No
- N/A
- N/A
February 03, 2022
Whya Avaya
It is the primary phone for the entire organization. Many employees work remotely and having Avaya on the computer makes it easy .
- Works well with laptops.
- Historical call data.
- Conferencing.
- Record straight from Avaya screen.
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
- Allows employees to work remotely.
- Less cost...no desk equipment.
I have only used Avaya.
January 30, 2022
Avaya Allows Schools to Provide Quality Education Online!
My school started using Avaya in March when we had to switch to remote learning. Avaya's capabilities allowed for easy implementation for the teachers, students, and parents to use right from the start! My students didn't miss a beat, the education never stopped! Avaya has great customer support. Everyone you speak to is friendly and responds back to questions right away.
- Allows collaboration / learning to take place anywhere at anytime.
- Security and safety.
- Easy to use.
- More immersive room options
- More filters
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
- Parents find Avaya easy for them and their students to use.
I have experienced less technical problems with Avaya compared to other platforms. Avaya was easy to implement for all ages as it didn't require a lot to log into sessions for the younger grade students and the features are simple enough that my first graders can use Avaya without the help of their parents.
No
- Price
- Product Features
- Product Usability
Product features and usability. Being a preschool - 8th grade school I need to make sure it can work for all ages.
N/A
10
No
Yes
The AI Noise when first turned on had it were no one could hear each other, the issue was resolved in 10 minutes.
When there was a system wide update, I was in a meeting and they explained to one of my teachers what was going on and when it would be resolved. They treated her like she was an administrator, there was none of the "we can't talk to you because you're not listed as an administrator on the account."
Score 10 out of 10
Vetted Review
Verified User
We are an organization of 12 people, and since the beginning of the pandemic we have used this tool to speed up our remote work. We hold periodic weekly meetings between individuals and between areas. We invite our allies to meet with us through the platform. We also take advantage of it to give talks and trainings.
- Assembly rooms for recurring meetings
- Task tracking by room and by individual
- Articulation with Calendar to schedule meeting rooms
- Historically saved documents
- Chat between connected users
- Access to the platform without the need to install programs
- Immediate and highly effective technical advice
- Massive user management in large meetings (mute everyone with one button)
N/A
N/A
N/A
N/A
N/A
N/A
90%
9.0
66.66666666666667%
6.7
80%
8.0
100%
10.0
50%
5.0
N/A
N/A
- In a moment full of uncertainty, Avaya Spaces gave us the space to organize ourselves as a team
We are a non-profit social organization and going through one of the most difficult contexts in history, Avaya, through Spaces, gave us the donation of the service first of all to continue working for our beneficiaries: 50,000 boys and girls from all over the country.
The platform allowed us to adapt quickly, being also intuitive and effective.
No
- Product Usability
- Prior Experience with the Product
Usability. It was the first platform we tested and it met the needs that our organization required at such an abrupt time of transition as the pandemic was. I think it is an intuitive tool so it was easy to adopt it to our day to day. We are a large team and incorporating it did not require much effort.
The decisive factor for the decision to adopt the platform was the technical support service, and it is the point that I would keep in mind for future searches. We had an interview with the technical representative who would accompany us during the implementation and his participation was fundamental. Especially in the future, due to the immediacy of the response, the search for solutions and the proactive follow-up of cases.