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TrustRadius
Avaya UCaaS

Avaya UCaaS
Formerly Avaya OneCloud UCaaS

Overview

What is Avaya UCaaS?

Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or…

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Recent Reviews

Avaya UCaaS Review

8 out of 10
March 06, 2024
All new users (From certain offices) will get an invite to Avaya UCaaS just in case the users need to be contacted internally (mainly). …
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Review of ACO

8 out of 10
March 04, 2024
Incentivized
Used as a global phone system - using mobile, desktop apps and physical phones - all very easy and straightforward compared to IP Office.
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Avaya UCaaS Review

8 out of 10
November 02, 2023
Incentivized
Avaya UCaaS is our primary phone system within the business, from the customer facing IVR down to individual and public space extensions - …
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Easy Peasy

7 out of 10
June 23, 2023
Incentivized
I am trained in Avaya Sales of UCaaS capability. My organization deploys, implements, and maintains Avaya Unified Communications in the …
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Avaya for a NonProfit

7 out of 10
June 23, 2023
Incentivized
Helps analyze performance of helpline specialists in call center, such as knowing how long they are on the phone, how many calls they take …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Message alerts (19)
    8.9
    89%
  • Answering rules (20)
    8.6
    86%
  • High quality audio (18)
    7.9
    79%
  • Directory of employee names (19)
    6.0
    60%

Reviewer Pros & Cons

View all pros & cons
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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.avaya.com/en/products/ucaas…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19.99 per month per user
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

6
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.6
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.6
Avg 8.0

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.1
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.4
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.5
Avg 8.1

Call Management

Customized phone system settings

7.6
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

8.2
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

7
Avg 7.4
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Product Details

What is Avaya UCaaS?

Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.

Avaya UCaaS Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Online Fax
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Avaya UCaaS Competitors

Avaya UCaaS Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Avaya UCaaS starts at $19.99.

Five9, Fuze, and Zoom are common alternatives for Avaya UCaaS.

Reviewers rate Call recording highest, with a score of 9.

The most common users of Avaya UCaaS are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(247)

Attribute Ratings

Reviews

(1-25 of 97)
Companies can't remove reviews or game the system. Here's why
March 06, 2024

Avaya UCaaS Review

Score 8 out of 10
Vetted Review
Verified User
All new users (From certain offices) will get an invite to Avaya UCaaS just in case the users need to be contacted internally (mainly). Problems are that certain users would rather use mobiles due to the convivence of whatsapp. I know Avaya UCaaS does have a chat system but not everyone outside the company use Avaya UCaaS.
February 29, 2024

Avaya Cloud Office

Patrick Tissot | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Avaya Cloud Office is used by all the organization with a focus on our Service Desk. The telephony is very important for us as it must be always available when working in the office or outside of the office. This is the main communication channel with our customers and it is important that we don't miss communications.
February 29, 2024

Avaya Cloud is OK

Score 3 out of 10
Vetted Review
Verified User
Incentivized
We implemented Avaya Cloud Office last year after dropping Avaya IP Office. We implemented it in several of our offices globally but not all. The problem with some was price, all their capital expenditure was already finished and therefore it was more expensive to go VoIP than stay with PBX. We are probably 50% of our 20 offices.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Children's Aid Society of Algoma in Canada uses Avaya UCaaS, which is RingCentral white labeled as Avaya UCaaS RingCentral VOIP on Desktops, Laptops, Surface Tablets, iPhones, Android Phones, Physical SIP phones at employee desks at their office. The biggest value for Avaya UCaaS for us is the ability to answer calls from multiple places (computers, physical phones, iOS or Android phones) and the ability to send text messages and receive text messages, which our staff need to see at one central place to copy and paste into their contact logs, as we are a health care workforce and have to maintain diligent contact logs, case logs in each client or patient contact history, be it their phone conversations, text messages. Another big value is complex call queues and complex scheduling abilities to enable different staff groups to be in different call queues and remove and add new staff to different groups as our goals change like moving targets within our business.
November 02, 2023

Avaya UCaaS Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Avaya UCaaS is our primary phone system within the business, from the customer facing IVR down to individual and public space extensions - it also provides important analytics for the support team to monitor performance.
June 23, 2023

Easy Peasy

Score 7 out of 10
Vetted Review
ResellerIncentivized
I am trained in Avaya Sales of UCaaS capability. My organization deploys, implements, and maintains Avaya Unified Communications in the DOE, Navy, United States Marine Corps, & Air Force. From my partner knowledge there hasn't been any business problems between our two organizations, but I am sure there have been some hardships and issues that the end customer has run into.
Score 9 out of 10
Vetted Review
ResellerIncentivized
I use it as my everyday phone. I use and sell ACO. It simplifies my workflow and allows me to stay connected with my team. Having chat, efax, and texting is a great addition for a phone system. It also allows me to connected no matter where I am at in the world.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Helps analyze performance of helpline specialists in call center, such as knowing how long they are on the phone, how many calls they take a day. Also helps us understand our own performance such as how many calls get lost in queue and where they are transferred.
Sean Zheng | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
ResellerIncentivized
The all-in-one cloud communications platform empowers your employees with faster, continuous collaboration. It allows a flexible hybrid model—remote and in-office—that ensures everyone is always ready to meet work—routine or unplanned
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We used Cloud calling solution from Avaya. It was easy to use and setup. Avaya has long history in calling market. We were looking for a cloud calling solution to simplify management and move away from on-prem solution to save on costs and chose Avaya UCaaS based on their history and prowess in calling solutions.
Score 10 out of 10
Vetted Review
Verified User
We are able to have our sales staff have the app on their phone, there is no reason why they miss calls now. It makes it easier for them to keep in contact with all customers. They also have the ability to chose when they are "In office and ready for calls". I am able to log into our system to reset voicemail passwords and see what calls are being missed. When I am not able to make it into the office I am still able to take my office phone calls at home. It makes working from home so much easier.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The Avaya Cloud Office solution is our internal collaboration system within the team, but also for exchanges with customers and partners. The main features used daily are telephone, video conferencing, and team messages. It is extremely practical because the professional telephone follows us everywhere, including for all trips abroad. And we can communicate from the computer as well as from the smartphone.
January 23, 2023

Low cost & easy to use

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our office currently uses the Avaya Cloud Office. I am able to talk and text from any device no matter where I am. The monthly fee we pay for this service is considerably cheaper than what we paid the local phone company. The initial switchover of our 2 phone lines was stressful, and there were a few mishaps. Once the system was up & running - we have not had any issues since.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I stood up a POC on Avaya's hosted Oceana and Breeze for our tech support team. We are looking to eventually add web chat with automatic Service Now ticket pop ups. I was impressed with the nice integration and reporting capabilities of the offering.
Score 8 out of 10
Vetted Review
Verified User
We operate a travel call centre with several off-site consultants. ACO works well in managing our overall phone system, IVR, and call queues.We use it to receive calls along several channels and departments and can easily redirect calls as required to the relevant individual. The managment of the team is quite easy as well.
October 31, 2022

Satisfied user

Matthew May | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are using Cloud Office for our phone system across the entire organization. We also use CCaaS in our outbound call center for sales development. We plan to implement CCaaS as an inbound solution within the next 90 days. The platform was selected for its ability to integrate with CRM system and its native reporting capabilities.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Avaya OneCloud UCaaS is extremely useful and helped me a lot in times of quarantine of the covid pandemic in 2020 and 2021 when the use was more intense. Our company has purchased the most advanced licenses to allow 500+ concurrent people and unlimited cloud recordings. More than 20 licenses were active in our IT department, allowing us to create virtual rooms at any time and hold live online meetings and some internal training. One of the problems that are solved with Avaya OneCloud UCaaS was not to harm internal collaborative communication and our daily productivity.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Online meetings with Avaya Spaces (UCaaS) have intensified since the COVID-19 pandemic. These were difficult times at the company, and for almost two years, we worked from home. We use Avaya Spaces as a form of communication in the company for business, virtual managerial, technical and commercial meetings, presentations to clients, and project management. The tool became an integral part of everyone's activities and productivity because it was one of the ways to interact via videoconferencing and keep in touch with business customers. The meetings provide us with a high-quality interface with file sharing, chat, audio, and video capabilities, even with a reasonable internet connection.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Avaya OneCloud UCaaS software as standard cloud video conferencing software. It is an intuitive, simple to administer, and easy-to-use software, with excellent cloud management of rooms, recordings, and videoconferencing resources. It has a great response time to participate and create virtual meetings over the internet using any type of internet device. Cloud recordings are stored on Avaya OneCloud UCaaS servers without time restrictions and file size limits. The software solved the existing problems in communication failures.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We called Avaya OneCloud UCaaS from Avaya Spaces on our day at work. It has been a great ally since the beginning of the COVID-19 pandemic because we were quarantined at home and we had to do online meetings, audio and video calls, and chat to communicate with each other. Avaya Spaces has been the solution that has improved collaboration and productivity over the last 2 years. It is cloud software that does not depend on any application or software installed on the device and allows you to hold high-quality virtual meetings and interact with participants with chat, presentations, polls, and other things.
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