Phone system that does what you require with additional features
We currently use Avaya IP Office as our phone system. This helps us keep compliant with phone recordings, giving us the ability to pause …
Starting at $82 per user/per month
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What is Avaya IP Office?
Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other.…
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Popular Features
- Call park (9)8.181%
- Answering rules (9)7.979%
- Multi-level Interactive Voice Response (IVR) (8)6.565%
- High quality audio (9)6.565%
Reviewer Pros & Cons
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Avaya IP Office Review | The unfiltered truth from a territory manager
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Avaya IP Office Review from a Systems Engineer
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Solutions Engineer's real take | Avaya IP Office Review
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Pricing
Voice
$82
Cloud
per user/per month
Digital
$129
Cloud
per user/per month
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Avaya IP Office?
The globally available Avaya IP Office delivers a full-featured unified communications platform implemented and managed on premises. IP Office offers capabilities that supports customer and employee interactions and experiences.
Avaya IP Office Integrations
Avaya IP Office Competitors
- Fathom
- Genesys
- Cisco
Avaya IP Office Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other. The included Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location.
Fathom are common alternatives for Avaya IP Office.
Reviewers rate Call park highest, with a score of 8.1.
The most common users of Avaya IP Office are from Small Businesses (1-50 employees).
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Reviews and Ratings
(24)Attribute Ratings
Reviews
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January 10, 2024
Phone system that does what you require with additional features
We currently use Avaya IP Office as our phone system. This helps us keep compliant with phone recordings, giving us the ability to pause when we are collecting financial information. It also allows us to work in the office and also ability to work away. The mobile phone app means that we don't need to purchase mobile phone contracts for individual, as this can easily replace this. Meaning we don't have to have individual mobile phone numbers but a single office number.
- Phone receptionist
- Fully customised
- Use of desk phones
- Recording access
October 02, 2023
Avaya IP Office
The IP office is installed for all of our users. Our help desk staff is currently using it to address customer issues.
- Call center
- There are sometimes issues with audio speech paths
September 10, 2023
Avaya IP Office Review
It's a phone system. We use it to make phone calls.
- It is a phone system. It dials calls, makes sure there's a secure login, and keeps securities actually quite good on it. It provides and allows for VPN access into the VPN phones, into it via SIP or via IP sac, and has a good voicemail system.
- I would think it would be more useful if it was more compatible with the Avaya Aura solution as opposed to being a completely different stream. That's just my opinion on that one.
September 10, 2023
Avaya IP Office Review
So not only do we sell the Avaya IP Office, but we use it in our office as well. So we use it for multiple things. Obviously, we have a small, almost like a call center team that we use the automated attendant feature call-in to kind of distribute the calls to where they need to go, let the customers kind of direct their own choices on which department they need to speak with. And then other things that I use it for, we use the mobile client to tie into. So as we're out those events like this, we can still get our telephone calls, emails, things like that as well.
- So my favorite thing that it does well is the mobile client. It's very easy to use to access my contacts as if I'm sitting at my desk in the office. I can send text messages to other parties within my department as well. So that's the best thing. Staying in touch even though I'm not sitting at my desk.
- So room for improvement would definitely be, probably, the mobile client is kind of glitchy sometimes, so definitely could be improved to make it a little more reliable.
June 27, 2023
Great all-in-one box for all your UC needs!
Perfect fit for an on-prem smb to Midmarket UC system that can scale. Nothing beats the feature-rich all in box system.
- Scale
- All in one box
- Nimble
- Flexibility
- Compact
- API Integration
- Speech analytics
- Contact centre
- Workforce Optimization
June 27, 2023
Avaya IP Office cost analysis
Everyday communication for business processes.
- Service reliability
- Feature rich
- IVR
- Voicemail
- API for integration with other platforms
- More Endpoint choices
- Cost options for small business
June 27, 2023
Avaya IP Office from CALA perspective
It is our lead product for on-premise communications for our small to medium-business market segment.
- Reliable communications
- Good feature set
- Easy to deploy and support
- It needs a true cloud offer for my region in CALA.
June 27, 2023
Why Avaya IP Office makes sense
I am a business partner, so I quote, demo, sell, implement, maintain and am certified in all aspects of Avaya IP Office and ACO.
- Feature set
- Gradual migration
- Maintenance
- Customer Service
June 27, 2023
Best Small site solution
Easy to use, easy to setup and sync for multiple locations.
- Easy
- Multi-Site
- User Friendly
- Feature Rich
- Handsets
- Deployment
June 27, 2023
Satisfaction
I am using the Avaya IP Office for our Contact Center and also Back Office. We are providing Contact Center Services for several end customers in Brazil. We have installed IP Office, ACCS, Experience Portal, and Voice Mail.
- Flexible solution
- Integration with CRM solutions
- Flexible setups
- Easy to build some particularly solutions
- Video Solution don't have background when used in the web
- Don't have locker for waiting room
June 23, 2023
Basic features
It is my main telecom system. It solves my phone needs.
- Call Rerouting is getting call to the right person.
- Auto attendant in use to route calls.
- Nice interface with features.
- Voicemail enhancement.
- More SMS.
April 29, 2015
Avaya IP Office - PBX for today and tomorrow
Not only do we sell the Avaya IP Office but we use in our own organization. We were recently purchased by Carrier Access, and due to the flexibility of the phone system we will be able to integrate our new parent company onto our PBX once the MPLS between the locations is online. We already had the necessary licensing on our system, so the only additional cost would be those of the new phones that will be installed. Having worked with multiple PBX platforms, I find the AVAYA easy to implement, setup, use, and manage. If a company is going to do their own MAC (moves adds and changes) or would like to this system allows that to be done with out having to deal with a very steep learning curve.
- Centralization is key. If you want to have all of your facilities on one phone system, to help mitigate telecom costs this is the system for you. You purchase the necessary licensing (one time purchase) and the licenses stay with you as long as you stay on that platform!
- Flexibility is fantastic. Whether you want to use the IP Office as a key system, or replace your existing partner system, or run as a PBX. This system will do it all, I was very impressed with the compatibility of the IP Office with legacy equipment. Have a Partner system? Not a problem. Have a Definity system? Not a problem!
- Broad based technology. You can utilize CO trunks (POTS lines), ISDN/PRI, T1, SIP, etc.... What ever your carrier hands off to you the IP Office can integrate with. No need to work with a third party vendor to get your interface up and running. AVAYA is a one stop shop, and if you have an existing warranty, just upgrade your IPOSS information on the system and your new hardware is covered.
- Rush for updates. At times an updated will fix one problem, and inadvertently create another. However with due diligence from your business partner (Tektivity) patches are tested before being rolled out in production environments.
- Part itemization. If you purchase a new system, the power cord does not come with the unit, that is a separate part. Very minor in the grand scheme of things but as a reseller and a customer still somewhat annoying.
- Large convoluted organization. As a user trying to navigate the AVAYA website, and track down information can be daunting. Even calling support can be challenging, you never know if your call will be routed to India, Brazil, or Denver. That is why the relationship with Tektivity is so important. You can leverage your business partner to get the answers you need so you can spend your time tackling issues that need your attention.