Avaya IP Office

Score8.1 out of 10

33 Reviews and Ratings

What is Avaya IP Office?

Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other. The included Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location.

Categories & Use Cases

Unified Communications as a Service (UCaaS)

Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.4
Message alerts
Receive SMS and email message notifications for voice and fax messages
Category average: 8.4
High quality audio
High quality audio connection is consistently available, with few or no interruptions.
Category average: 8.7

User authentication
Administrators can require users to authenticate their identities before joining a meeting.
Category average: 8.6
Participant roles & permissions
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Category average: 8.6
High quality video
High quality video connection is consistently available, with few or no interruptions.
Category average: 8.7

#1 most frequent

Professional, Scientific, and Technical Services

14.6%

92 installations of 631

#2 most frequent

Information

13.6%

86 installations of 631

#3 most frequent

Manufacturing

12.4%

78 installations of 631

Vijay Harripersad

Network Architect in Information Technology at Atlantic LNG (501-1000 employees employees)

Use Cases and Deployment Scope

We use the Avaya IP office with integration of MS Teams and PSTN SIP trunks for calling communications, call queues, emergency services.

Pros

Full WebUI
Stability

Cons

Reporting and Alerts
Dark Mode would be nice

Return on Investment

Ease of deployment
Features like expansion pad for speed dialing numbers
Excellent reporting on utilization, usage

Usability

Verified User

Engineer in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

Primarily for phone calls and voicemail, no contact center, so almost an analog line replacement. So they're used to service end users sitting at their desks, making phone calls in and out of the business.

Pros

Avaya IP Office does really well at group calling, especially compared to CMM. The other products from Avaya do group calling, it is a nice all-in-one box. So it has a pretty strong feature set for being a single box, and not, it's good for small businesses, so it fits in there. Nice. What else does it do? It integrates really well with our third-party stuff, too, so API access and integrations are really nice with Avaya IP Office.

Cons

Remote access and alarming. So most of the VIA products, actually, I'm going to say all, it's a pretty big brush, but all of them, except for the Avaya IP Office family, don't support Sal Gateway. They don't support remote access or Sal alarming. Everything else does. And it's crazy that this product doesn't, so that's one thing it could do better.
Analog and digital circuit line management needs to be better. You still have to reboot controllers to add and remove phones from it, which is kind of embarrassing. Sometimes, you have to tell someone about it when you compare it to all of its competition. Those are the two things I would take away is needs immediate improvement.

Return on Investment

Positive. Keeps the dial tone going. There's so much to put into that. So the phones are working, and if you have to call someone, you're going to use this system and exclusively it. It's plenty reliable. It does the job. We're not using any special integrations except for a few contact recorders and then a CRM integration that we built. So there aren't too many third-party integrations in there, but we're not doing anything crazy with it. We're using it like phones. It's almost a one-liner. It makes the calls, we dial a number and we get the other side.

Alternatives Considered

Avaya Aura

Samuel Gumbs View profile

Information Technology Audit Manager in Information Technology at Andrews Memorial Hospital (51-200 employees employees)

Use Cases and Deployment Scope

I installed Avaya IP Office in a small private hospital. We were able to use mobility features to reduce the overall telecom expenses of the hospital. ARS table was engineered with LCR - Lease cost routing in mind. Calls were routed over varying trunks depening on endpoint - Mobile / fixed / International.

Pros

vpn phones
mobile softphone
remote voicemail access
mobile callback, allowing users to place calls from their mobile phones routed through the pbx switch.

Cons

licensing regime is not easy to understand
the deskphone feature set needs improvement
IP Office Switch should come with dual power supply for disaster recovery reasons.

Return on Investment

Slash our telecom expense by 50% using ARS and time profile combined
Remote Users were to stay connect with main office
System paid for itself within two years of implementation

Usability

Other Software Used

FortiClient, FortiAnalyzer, Microsoft 365

Verified User

Engineer in Sales (51-200 employees employees)

Use Cases and Deployment Scope

Perfect fit for an on-prem smb to Midmarket UC system that can scale. Nothing beats the feature-rich all in box system. Product best addresses the needs of client, who want a system which can work in their CapEX budget and will not have high operational cost(s) compared to full cloud platforms.

Pros

Scale
All in one box
Nimble
Flexibility
Compact

Cons

API Integration
Speech analytics
Contact centre
Workforce Optimization

Return on Investment

Positive - Scalability
Negative - Contact Center rich features
Positive - Compact
Negative - Workforce Optimization
Negative - Enterprise-grade Resiliency
Positive - Flexiblity

Usability

Alternatives Considered

Net2Phone, Panasonic KX NS Series and Jive

Other Software Used

Google Workspace, Microsoft 365, Salesforce Commerce Cloud, monday CRM, Shopify

Ian Measures

Senior Engineer in Information Technology at Direct Voice and Data (11-50 employees employees)

Use Cases and Deployment Scope

Avaya IP Office is used as a primary means of communication with a number of our customers. It has been a robust, reliable platform for many years and it still fulfills a lot of the needs of on premise telephony for certain types of companies, such as manufacturing and engineering where the workforce is less mobile.

Pros

SIP calling
Digital telephony extensions
Analogue telephony extensions

Cons

The Workplace app is way behind times
Population of information between 2 Server editions is patchy
SCN Links between systems are sometimes unreliable

Return on Investment

Good and reliable - minimal downtime
SBC provides highly secure communications

Usability

Alternatives Considered

Alcatel-Lucent OXO Connect and Panasonic KX NS Series

Fathom by The Access Group

Avaya IP Office

What is Avaya IP Office?

Categories & Use Cases

Avaya IP Office Key Features

Top Performing Features

Call park

Message alerts

High quality audio

Areas for Improvement

User authentication

Participant roles & permissions

High quality video

Most Frequent Users

Professional, Scientific, and Technical Services

Information

Manufacturing

Avaya IP Office Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Avaya IP Office Alternatives