Avaya IP Office Review
Use Cases and Deployment Scope
Primarily for phone calls and voicemail, no contact center, so almost an analog line replacement. So they're used to service end users sitting at their desks, making phone calls in and out of the business.
Pros
- Avaya IP Office does really well at group calling, especially compared to CMM. The other products from Avaya do group calling, it is a nice all-in-one box. So it has a pretty strong feature set for being a single box, and not, it's good for small businesses, so it fits in there. Nice. What else does it do? It integrates really well with our third-party stuff, too, so API access and integrations are really nice with Avaya IP Office.
Cons
- Remote access and alarming. So most of the VIA products, actually, I'm going to say all, it's a pretty big brush, but all of them, except for the Avaya IP Office family, don't support Sal Gateway. They don't support remote access or Sal alarming. Everything else does. And it's crazy that this product doesn't, so that's one thing it could do better.
- Analog and digital circuit line management needs to be better. You still have to reboot controllers to add and remove phones from it, which is kind of embarrassing. Sometimes, you have to tell someone about it when you compare it to all of its competition. Those are the two things I would take away is needs immediate improvement.
Return on Investment
- Positive. Keeps the dial tone going. There's so much to put into that. So the phones are working, and if you have to call someone, you're going to use this system and exclusively it. It's plenty reliable. It does the job. We're not using any special integrations except for a few contact recorders and then a CRM integration that we built. So there aren't too many third-party integrations in there, but we're not doing anything crazy with it. We're using it like phones. It's almost a one-liner. It makes the calls, we dial a number and we get the other side.
Alternatives Considered
Avaya Aura
