Excellent Service & Implementation!
AVI-SPL helped our company set up a new conference room system in our new office by installing a conference room camera and microphone …
AVI-SPL
AVI-SPL
Overview
What is AVI-SPL?
AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.
Recent Reviews
Growing Nonprofit, Professional Tech Solution!
We consulted with AVI-SPL to equip our large training space for virtual, hybrid and in-person gatherings. We were looking to upgrade our …
Disappointing implementation and support
We contracted AVI-SPL to upgrade the audio/video capabilities of our executive conference room at corporate and also in the largest …
good but could be better
We use AVI-SPL for support in our conference rooms. We had conference rooms without audio and video accessible to our users. AVI-SPI …
An AV Partner that's Living Up to its Claims
We rely on AVI-SPL for AV design, engineering, and support. Our conference spaces are mission critical. If an issue occurs, we need it …
AV Upgrade
AVI-SPl updated our Audio Visual system in our Auditorium. Our old system was no longer software supported. They designed and installed a …
AVI-SPL service review
AVI-SPLA is delivering and installing all of our MTR systems around the globe.
A great partner for new construction projects
We partner with AVI-SPL to provide the audio/visual component on new construction distribution centers. They provide end-to-end …
AVI-SPL delivers, don't let your business miss out on all they have to offer!
As a subcontractor for the Audio / Visual work. AVI-SPL developed a set of shop drawings that were reviewed and coordinated with other …
Great support
AVI-SPL is an integrator for our conference rooms for AV system and they have been supporting us closely and have been doing an excellent …
My review
they are our current AUDIO VIDEO vendor we use for support when we have issues IT cannot figure out . The problems that we have most …
AVI-SPL
AVI-SPL is a partner vendor and supplier for many of our information technology and audio / visual needs. AVI-SPL both helps our …
Sub-par installation and service quality
AVI-SPL is the Crestron system integrator and maintainer for our AV system in the Emergency Operations Center. This AV system supports …
AVI-SPL For Higher Education
Recently SKC in North Carolina merged with AVI-SPL. I am still getting the same great local service and attention from the sales team. …
AVI-SPL review after 1 year of service
We use AVI-SPL to provide audiovisual installation and maintenance to our conference rooms. We have been utilizing a company called Adtech …
Awards
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Reviewer Pros & Cons
Verified User
Director in Other
Non-profit Organization Management Company, 11-50 employees
Service Offering Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is AVI-SPL?
AVI-SPL is a global digital enablement services provider that offers collaboration technology solutions, which include IT managed services. Their teams strategize, design, deploy, manage, and support audio visual (AV) and unified communications (UC) solutions that they present are simple-to-use, scalable, secure, and measurable to ensure business objectives are achieved.
AVI-SPL's expertise includes collaboration partner certifications, such as:
AV/UC technology services and support
Additional audio visual and virtual event services
AVI-SPL's expertise includes collaboration partner certifications, such as:
- Cisco Customer Experience (CX) Specialization
- Google Member Level Partner
- Microsoft Managed Partner
- Microsoft Modern Work Partner
- Poly Platinum Partner
- Zoom Certified Integrator and Master Agent
AV/UC technology services and support
- design, planning, installation, and integration
- 24/7 support from four Global Service Operations Centers
- on-site, online, and on-demand end-user training
- voice cloud calling and contact centers
- user experience services
- AVI-SPL Symphony user experience management platform to administer, monitor, control, and analyze your multi-vendor AV, UC, and meeting environments.
Additional audio visual and virtual event services
- hybrid learning technology that supports flexible learning environments
- experience technology that delivers immersive customer experiences
- complete digital signage solutions, including hardware, content creation, and content management software
- video production, broadcast, and streaming services, and remote-controlled multi-camera broadcast studios
- virtual event management for Webex by Cisco, Microsoft Teams Live, and Zoom
AVI-SPL Screenshots
AVI-SPL Videos
Powering the Hybrid Workplace with AVI-SPL Meeting and Collaboration Solutions
AVI-SPL Symphony Overview
XTG Experience Technology from AVI-SPL
AVI-SPL Experience Environments Featuring Interactive Digital Signage
AVI-SPL Northern Alberta Institute of Technology (NAIT) Case Study
AVI-SPL Truepoint Wealth Counsel Case Study
AVI-SPL Competitors
AVI-SPL Availability
| Geography | Global |
|---|
AVI-SPL Downloadables
Frequently Asked Questions
AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.
Reviewers rate Vendor pre-sale highest, with a score of 9.4.
The most common users of AVI-SPL are from Enterprises (1,001+ employees).
AVI-SPL Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 50% |
Comparisons
Compare with
Reviews and Ratings
(316)Attribute Ratings
- 8.5Likelihood to Renew9 ratings
- 4Availability2 ratings
- 3.6Performance2 ratings
- 7.1Usability5 ratings
- 8.6Support Rating159 ratings
- 10In-Person Training1 rating
- 5.8Implementation Rating5 ratings
- 4Configurability2 ratings
- 3.6Product Scalability2 ratings
- 8Ease of integration1 rating
- 9.4Vendor pre-sale3 ratings
- 8.4Vendor post-sale3 ratings
- 8.2Professional Services2 ratings
- 9Contract Terms and Pricing Model1 rating
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
May 02, 2022
Stay away from AVi-SPL or use caution!
IT Support Engineer
OmniVision Technologies (Information Technology & Services, 5001-10,000 employees)
AVL-SPL was used to create a solution for Executive level conference room for Zoom Room. They recommended solution of Poly Studio X50. BUT unfortunately the camera speaker tracking was not good for room of the size. It was then we learned Poly Studio X50 was for smaller rooms, not medium size conference rooms. This mistake from the beginning led to delays and costs over budget as we had to purchase another conferencing codec to replace it. We worked with them for another room of similar size, this time they recommended using Poly G7500 with 1Beyond HAWK camera. BUT they forgot to include adapters needed for the camera to connect to G7500, which led to more delays. Overall experience with AVL-SPL has been mediocre at best with major design problems from the start with each Zoom Room we tried to install. In my opinion, there are many other AV integrators, I'd recommend going with another.
- After install 3 year service
- The design of the solutions needs to be more appropriate for the size of the room. Still cannot understand why they'd use a Poly Studio X50 for the Executive board room.
- Communication between installation technicians and project managers & design engineers needs to improve. In the first room, the technicians had schematics to use for installation, leading to 1-hour delay on installation day.
- More attention to details, missing parts which led to delays on 2nd room.
- Faster response time for service support.
From my experience, do NOT use AVI-SPL for executive-level board rooms, they recommended a bad design with codec meant for small, huddle rooms.
- Negative - increased cost due to having to purchase additional hardware to fix design issues from the beginning.
Increase responsiveness and the number of technicians available. They seem to only have around 7 to 8 technicians in all of the bay area, that's NOT enough in my opinion!
They setup 2 Zoom Rooms.
Adobe Acrobat, Microsoft Office 2016 (discontinued), Microsoft SharePoint, Microsoft Windows, Red Hat Enterprise Linux (RHEL)
13
IT
13
IT
- Zoom Rooms
- none
- none
Bad experience with two Zoom Room installs.
Yes
Another AV Integrator.
- Product Usability
- Prior Experience with the Product
Need solution for Zoom Rooms to be appropriate.
no
- Implemented in-house
Yes
1. Design
2. Review and approval
3. Purchase hardware
4. Install
5. Testing
6. Post-install support
2. Review and approval
3. Purchase hardware
4. Install
5. Testing
6. Post-install support
Change management was minimal
- overall design lacking
- lack of attention to detail
bad overall experience.
3 years
No
they never did.
when it works, it works fine
- none
- overall experience was difficult
No
April 01, 2022
Would not hire or recommend
They
did not listen to the design process at all. I showed them the existing room
that I wanted to be mimicked and they disregarded and designed something that was not
at all what we needed so that they could come in cheaper and secure the bid. At
the end of the project, they would not replace the wrong hardware that they
suggested in order for features that were specifically requested to work. We
had to go out and purchase the hardware on our own and then pay our in-house
developers to correct the coding that they did not get right. We fought this
for over a year and ultimately decided to pay them rather than drag this out in
court because we needed this classroom that had been down the whole
time and we needed the source code that they created in order to correct their mistake and they would not release until payment was received. This was basically extortion.
- Extort
- Lie
- Cheat
- Experience in designing AV solutions
- Listening to customers
- Correcting their own mistakes
- Communication
- Attitudes need to be corrected by project managers
If there were negative numbers I would absolutely use them here. I wish I could go below 0.
- They ended up costing us more money to get what we needed than the other companies that ended up being cheaper.
- Our classroom was down for over a year because of their inexperience and lack of follow up
After seeing how they install the equipment we denied the support coverage. I had no faith that they would be able to help us as a company at all.
They have not, they only made things worse.
I should have gone with the company that I was used to working with and had already designed and successfully installed our model classroom. This is the company that intentionally undercut by using subpar hardware that did not even work as requested.
Microsoft Office 2016 (discontinued), Brave, Riskonnect
We fired them after the install. They were never capable of getting the system working correctly so we fired them and hired more competent people.
5
There was about 5 people that corrected and supported the AVI-SPL system. They had AV and PC skills that outperformed AVI-SPL.
- Teaching
- Conferencing
- Presentations
- We have not been able to use their system as it was never working properly
- We will never use them in the future.
I wish there was negative numbers here. We fired them and will never renew their services.
No
- Price
- Product Features
- Product Usability
They made sure that they were the cheapest to get the job by using equipment that would not work at all for the scope that I gave them.
I would not have given them the quote of a competitor in order for them to select cheaper equipment. They wanted this so that they did not have to spend as much time onsite looking into the existing classroom since their competitor had already spent the time and designed a solution that worked based off of the company that installed the original classroom that was working properly and was to be the model of all future classrooms.
- Implemented in-house
AVI-SPL
No
- They continued to offer excuses and not solutions
- Wrong hardware ordered by AVI-SPL
- Lack of expertise with AVI-SPL
We were not at all satisfied. We had to hire another company to go behind them to get it to work.
- no training
No and no.
It was not at all configurable.
It would be best practice to stay away from this company.
Yes - we have customized the interface extensively
We hired another company to correct their bad programming.
Yes - we have added extensive custom code
We had to in order to get the system to work properly.
N/A
No, after a year they never even got the install right.
No
Lol
They had us replace the PC three times stating that the PSU was not strong enough to power the USB bus. The last PC had a 1500w PSU. The USB devices kept not working because they had too many USB devices connected. We had to hire another company to come out and fix this mistake as well. They redesigned the solution to get the features that we requested from the beginning and something that would work correctly.
- None
- Everything
- Every time you turn on the system you would cross your fingers. Sometimes it was the microphones that did not work, sometimes the speakers, touchscreen, cameras, lapel mic, monitors. It was always something until we paid someone to come in behind them to correct their mistakes.
No
The system was not scalable with the hardware they ordered.
They took over a year to get our classroom together and it still did not work.
Cannot stay enough to stay away from these people.
- N/A
- No
N/A
N/A
N/A
Extremely easy to work with during the sales process. They made all sorts of promises that was never delivered.
They were extremely difficult to work with after the sale. The project manager was extremely pushy and tried to get me to sign off on the job for months when it was never completed. There was broken equipment and code and he still tried to bully me into signing the completion form.
They were not at all professional.
N/A
N/A
Do not deal with them is my best advice.
No
- N/A
- None
No
No
February 22, 2022
AVI-SPL Great for Global companies
Verified User
C-Level Executive in Corporate
Telecommunications Company, 501-1000 employees
We have a two-fold relationship We are customers as well as suppliers As a supplier we mainly work with the Dubai office - great relationship. As a customer, we work around the world. In Hong Kong, there is a great office In the UK the office is OK In the US we are very disappointed After replying to this survey, you have reinforced my feeling that AVI-SPL has leaps and is bound to improve. The survey portrays that AVI-SPL has a product that it sells. To the best of my experience, AVI-SPL is an AV systems integrator 9Just like my company, Malcolm). They take off-the-shelf hardware and software and provide a working A/V solution (Conference room, auditorium, etc...). It appears that whoever hired you either did not review the questionnaire or is not familiar with the company. On the other hand, for the benefit of the doubt, perhaps I am only familiar with a certain aspect f the company's offering.
- In Dubai we have a 24X7 relationship we can always call and get a reply - we have established a good working relationship to reach the common goal of securing a PO.
- In Hong Kong, we feel that the office goes the extra mile to provide a solution and does not try and add costs for every tiny request. In general, the pricing is also realistic.
- In the USA and the UK the turnaround to our requests takes weeks
- The US has a poor attitude in relation to our knowledge and expertise
- Pricing both in the US and the UK and Germany are very high with huge profit margins
- It does not appear that the US UK and German offices are interested in our business
- It appears that AVI-SPL has to develop a business model of working with System Integrators who is the customer, rather than the end-user being the customer.
AVI-SPL is best suited when they work directly with a huge global entity who are their direct customer AVI-SPL works poorly when they are not working with the end customer - they need to adjust their profit margins accordingly.
- As Magalcom are A/V system integrators and not end customers this question is less relevant
- When being your local system integrator in Israel - it would be helpful if we were brought into the loop at a much earlier stage
We have never used AVI-SPL support
AVI-SPL has never assisted us in setting up a working environment
AVI-SPL is not a product - they sell a service of system integration
20
We have people that are certified by the major vendors
- AVI-SPL does not have a product
- As a global solution
- We do not see any additional ways
if the costs will fit our budget
No
- Price
We would not have chosen AVI-SPL
- Don't know
No
Change management was minimal
They do not have a product
- AVI-SPL does not have a product
AVI-SPL does not have a product
No
Cost
Cost
No
No
We have never asked for support
We have never asked for support
They do not have a product
- They do not have a product
- They do not have a product
January 23, 2022
Sales, Services and Projects
Verified User
Project Manager in Information Technology
Education Management Company, 201-500 employees
I work with AVI-SPL in many different ways. Sales, service, maintenance, and new projects. I just learned AVI-SPL is a big company all over the world. They always pushing above and beyond their services. Today, I know They work hard to provide products that are limited due to COVID. But in the end, AVI-SPL is always there and provides service when I need them.
- Sale dept when I don't need service but buy products. They always ship any products such as Extron. I get them fast and easy.
- Service call, when something is broken, they schedule fast within 5 days. Minimum downtime in the university classroom.
- Communication, They always response my email and phone call.
- For any new projects, I know it is a tough job for them to develop the scope of work or quotes for any new projects. An estimator from AVI-SPL needs to work closely with the engineer/others to help to develop the project plan.
- When comes to new projects plan, AVI-SPL is weak in this field due to a lack of teamwork. They should be ready to answer my questions instead of waiting for someone in the engineering dept or sales dept to get an answer a week later or sometime a few weeks later. AVI-SPL Project leader should work closely with team members.
Sales dept, I always put down 10, They never fail me. I always get them fast. When any products missing or break or stop working. They contact direct to mfg fast and got them repaired or replaced. That is A+ and saved my time. Maintenance and service, they always on time and very professional. Most of the time, they got the jobs done on the same day. Important that I provided info and any problem that I can think of so AVI-SPL can send the right person for this job. Why number 8 on a scale? New projects that AVI-SPL is weak in this field and needs to improve.
- I have no negative in return//ROI. I always appreciation their hard work in Sales dept.
- I can't blame AVI-SPL for the low supplies due to COVID but I know they are doing their best and gave me an honest answer for shipping time. Every week, they keep checking with their mfg for delivery date.
I use the help desk for service calls a few times. I don't like the look of the website (Help Desk), they are hard to read or try to figure out what they try to tell me. Need to be more friendly and easy to read like the ServiceNow app. When I got comments or any updates, their help desk send separate notes. I prefer to keep it all in one place and easy to find past history.
AVI-SPL helped to get the products that I need for Hyflex/hybrid. Also, they provided info on how fully remote works. Believe it or not. I learned that from YouTube posted by AVI-SPL "
AVISPLinfo". I wished they can do more of that. This will be nice if they can set up in different categories such as education, business, etc.
Design, build and run University classrooms, meeting rooms, auditorium, ballroom, hotel, and conference rooms.
4
There are 4 people in Media Team (A/V support) at our University. The media team is able to do simple troubleshooting, small repairs, etc. If not possible to repair or make it work by the media team, then I make a service call to SPL-AVI for their support.
- Extron program updates
- All classroom with AV equipment must working in order all the time.
- I have always try to find anything that are powerful and simple technology to use for classroom, etc.
- End of life equipment.
- Last minutes swap out for several reason such as SHURE wireless mic frequency
- Always on going to use SPL-AVI due to Technologies change so much.
SPL-AVI need to work on Project team to delivery better scope of work.
Yes
I prefer to stay with Extron system rather than Creston.
- Price
- Prior Experience with the Product
SPL-AVI have special price for non-profit such as Higher Ed. This is important for us to keep in reasonable price.
Like I said before... better project planning and on-time. instead of waiting 3-6 weeks for scope of work.
- Implemented in-house
Yes
Change management was minimal
- Project Team from SPL-AVI
Once again... SPL-AVI need to improve their project team
- in-person training
- no training
SPL-AVI covers all the questions when asked. Excellent demo on how to use the system in our community.
Yes and No. Depending what system for training.
Enough for us to use the system. We want to keep everything simple to use
I dont have a thought at this time.
Some - we have done small customizations to the interface
No easy at first.. we are learning and getting better down the road
Some - we have added small pieces of custom code
We are allow to make some adjust better fit for us.
We did for our self.
Cost too high plus we already in house team to support.
Exceptional Support to Sales Dept. They always meet my needs and always on time.
Same question in earlier
- Build and install new control system with Extron
- Not simple enough to use control system in instructor's part
Yes
Yes, we have ipad with Extron to control system.
The high percent product we use is Extron. We are always happy to stay with it.
AVI-SPL always availability. I have no issue.
No issue at my end.
- Extron thru touch panel
Extron thru touch panel
- Yes. We stay with Extron system.
Yes. We stay with Extron system.
Just Extron.
Extron set up is easy for AVI-SPL.
I have none. sorry
Always good with sales dept.
excellent
Not sure what you asking
All is good.
They need to improve their time manner when I asked for scope of work.
Yes
All is good. If there is issues, they always fix it fast.
- Hybrid/hyflex
- Better pricing!