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AVI-SPL

AVI-SPL

Overview

What is AVI-SPL?

AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.

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Recent Reviews
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Awards

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Reviewer Pros & Cons

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KS
Kyle Shank
Senior Project Manager
Frampton Construction (Construction, 51-200 employees)
Verified User
Director in Other
Non-profit Organization Management Company, 11-50 employees
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Service Offering Details

What is AVI-SPL?

AVI-SPL is a global digital enablement services provider that offers collaboration technology solutions, which include IT managed services. Their teams strategize, design, deploy, manage, and support audio visual (AV) and unified communications (UC) solutions that they present are simple-to-use, scalable, secure, and measurable to ensure business objectives are achieved.

AVI-SPL's expertise includes collaboration partner certifications, such as:
  • Cisco Customer Experience (CX) Specialization
  • Google Member Level Partner
  • Microsoft Managed Partner
  • Microsoft Modern Work Partner
  • Poly Platinum Partner
  • Zoom Certified Integrator and Master Agent

AV/UC technology services and support
  • design, planning, installation, and integration
  • 24/7 support from four Global Service Operations Centers
  • on-site, online, and on-demand end-user training
  • voice cloud calling and contact centers
  • user experience services
  • AVI-SPL Symphony user experience management platform to administer, monitor, control, and analyze your multi-vendor AV, UC, and meeting environments.

Additional audio visual and virtual event services
  • hybrid learning technology that supports flexible learning environments
  • experience technology that delivers immersive customer experiences
  • complete digital signage solutions, including hardware, content creation, and content management software
  • video production, broadcast, and streaming services, and remote-controlled multi-camera broadcast studios
  • virtual event management for Webex by Cisco, Microsoft Teams Live, and Zoom

AVI-SPL Screenshots

Screenshot of AVI-SPL Symphony mobile appScreenshot of AVI-SPL meeting room reference designsScreenshot of AVI-SPL meeting and collaboration solutionsScreenshot of AVI-SPL Symphony benefitsScreenshot of AVI-SPL services

AVI-SPL Videos

Powering the Hybrid Workplace with AVI-SPL Meeting and Collaboration Solutions
AVI-SPL Symphony Overview
XTG Experience Technology from AVI-SPL
AVI-SPL Experience Environments Featuring Interactive Digital Signage
AVI-SPL Northern Alberta Institute of Technology (NAIT) Case Study
AVI-SPL Truepoint Wealth Counsel Case Study

AVI-SPL Competitors

AVI-SPL Availability

GeographyGlobal

AVI-SPL Downloadables

Frequently Asked Questions

AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.

CDW, Diversified Digital Signage, and Presidio are common alternatives for AVI-SPL.

Reviewers rate Vendor pre-sale highest, with a score of 9.4.

The most common users of AVI-SPL are from Enterprises (1,001+ employees).

AVI-SPL Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)50%
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Comparisons

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Reviews and Ratings

(316)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
January 23, 2022

Sales, Services and Projects

Verified User
Project Manager in Information Technology
Education Management Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I work with AVI-SPL in many different ways. Sales, service, maintenance, and new projects. I just learned AVI-SPL is a big company all over the world. They always pushing above and beyond their services. Today, I know They work hard to provide products that are limited due to COVID. But in the end, AVI-SPL is always there and provides service when I need them.
Pros and Cons
  • Sale dept when I don't need service but buy products. They always ship any products such as Extron. I get them fast and easy.
  • Service call, when something is broken, they schedule fast within 5 days. Minimum downtime in the university classroom.
  • Communication, They always response my email and phone call.
  • For any new projects, I know it is a tough job for them to develop the scope of work or quotes for any new projects. An estimator from AVI-SPL needs to work closely with the engineer/others to help to develop the project plan.
  • When comes to new projects plan, AVI-SPL is weak in this field due to a lack of teamwork. They should be ready to answer my questions instead of waiting for someone in the engineering dept or sales dept to get an answer a week later or sometime a few weeks later. AVI-SPL Project leader should work closely with team members.
Likelihood to Recommend
Sales dept, I always put down 10, They never fail me. I always get them fast. When any products missing or break or stop working. They contact direct to mfg fast and got them repaired or replaced. That is A+ and saved my time. Maintenance and service, they always on time and very professional. Most of the time, they got the jobs done on the same day. Important that I provided info and any problem that I can think of so AVI-SPL can send the right person for this job. Why number 8 on a scale? New projects that AVI-SPL is weak in this field and needs to improve.
Return on Investment
  • I have no negative in return//ROI. I always appreciation their hard work in Sales dept.
  • I can't blame AVI-SPL for the low supplies due to COVID but I know they are doing their best and gave me an honest answer for shipping time. Every week, they keep checking with their mfg for delivery date.
Support Rating
8
I use the help desk for service calls a few times. I don't like the look of the website (Help Desk), they are hard to read or try to figure out what they try to tell me. Need to be more friendly and easy to read like the ServiceNow app. When I got comments or any updates, their help desk send separate notes. I prefer to keep it all in one place and easy to find past history.
Employee Productivity
AVI-SPL helped to get the products that I need for Hyflex/hybrid. Also, they provided info on how fully remote works. Believe it or not. I learned that from YouTube posted by AVI-SPL " AVISPLinfo". I wished they can do more of that. This will be nice if they can set up in different categories such as education, business, etc.
Other Software Used
Users and Roles
Design, build and run University classrooms, meeting rooms, auditorium, ballroom, hotel, and conference rooms.
Support Headcount Required
4
There are 4 people in Media Team (A/V support) at our University. The media team is able to do simple troubleshooting, small repairs, etc. If not possible to repair or make it work by the media team, then I make a service call to SPL-AVI for their support.
Business Processes Supported
  • Extron program updates
  • All classroom with AV equipment must working in order all the time.
  • I have always try to find anything that are powerful and simple technology to use for classroom, etc.
Innovative Uses
  • End of life equipment.
  • Last minutes swap out for several reason such as SHURE wireless mic frequency
Future Planned Uses
  • Always on going to use SPL-AVI due to Technologies change so much.
Likelihood to Renew
8
SPL-AVI need to work on Project team to delivery better scope of work.
Products Replaced
Yes
I prefer to stay with Extron system rather than Creston.
Key Differentiators
  • Price
  • Prior Experience with the Product
SPL-AVI have special price for non-profit such as Higher Ed. This is important for us to keep in reasonable price.
Evaluation Lessons Learned
Like I said before... better project planning and on-time. instead of waiting 3-6 weeks for scope of work.
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
Yes
Change Management Lessons
Change management was minimal
Implementation Issues
  • Project Team from SPL-AVI
Implementation Rating
7
Once again... SPL-AVI need to improve their project team
Training Types Used
  • in-person training
  • no training
In-Person Training
10
SPL-AVI covers all the questions when asked. Excellent demo on how to use the system in our community.
Ease of AVI-SPL Training
Yes and No. Depending what system for training.
Product Configurability
9
Enough for us to use the system. We want to keep everything simple to use
Configuration Lessons
I dont have a thought at this time.
UI Customization
Some - we have done small customizations to the interface
No easy at first.. we are learning and getting better down the road
Extensibility and Customization
Some - we have added small pieces of custom code
We are allow to make some adjust better fit for us.
Additional Customization Considerations
We did for our self.
Premium Support
Cost too high plus we already in house team to support.
Exceptional Examples of AVI-SPL Support
Exceptional Support to Sales Dept. They always meet my needs and always on time.
Usability
8
Same question in earlier
Easy Tasks
  • Build and install new control system with Extron
Difficult Tasks
  • Not simple enough to use control system in instructor's part
Mobile Interface Availability and Impressions
Yes
Yes, we have ipad with Extron to control system.
Scalability
8
The high percent product we use is Extron. We are always happy to stay with it.
Reliability and Availability
9
AVI-SPL always availability. I have no issue.
Performance
8
No issue at my end.
Systems Integrated With
  • Extron thru touch panel
Extron thru touch panel
Future Integration Plans
  • Yes. We stay with Extron system.
Yes. We stay with Extron system.
Types of Integration
Just Extron.
Ease of Integration
8
Extron set up is easy for AVI-SPL.
Integration Lessons Learned
I have none. sorry
Pre-Sale Experience
10
Always good with sales dept.
Post-Sale Experience
10
excellent
Key Negotiation Points
Not sure what you asking
Contract Terms and Pricing Model
9
All is good.
Dealing with AVI-SPL, LLC
They need to improve their time manner when I asked for scope of work.
Upgrade Process
Yes
All is good. If there is issues, they always fix it fast.
Upgrade Benefits
  • Hybrid/hyflex
Anticipated Benefits from Future Upgrades
  • Better pricing!
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