AVI-SPL

Well suited to help a small to medium-sized business/office implement conference call system/cameras as well as full AV systems throughout your office.

We were excited to work with a sales team that did not pressure us to purchase products that we did not need or that drove up the final bill. The sales team listened to our concerns, offered suggestions for utilizing existing technology and provided solutions that would allow us to continue to add and grow the technology infrastructure.

I think there's lack of knowledge and support in trying to resolve the issues we were experiencing with the Teams Meeting Room. Did not provide a solution to the initial issue with Intune Mobile Device Mgmt prevented connectivity. Despite numerous attempts to solve, AVI-SPL deferred to Microsoft for troubleshooting. Later experienced connectivity issues with Teams. AVI-SPL did not offer any solutions or attempts to help. After over a month working with Microsoft, discovered a previously unannounced Teams upgrade resulted in authentication issues. Microsoft recommended AVI-SPL as a preferred partner. I would expect AVI-SPL to be more knowledgeable and supportive in trying to resolve the above issues, especially since we purchased the one-year support plan.

For the more basic issues they do a good job correcting them. In my experience, for some of the more complex problems, it seems like they dont have enough tier 2 techs/engineers available to help troubleshoot with the techs that are at the site. In my experience the techs come on site and dont really know what the solution was at the end of the day. Seems like a lot of rebooting the system many times to finally get the system back up and running (temporarily). Our system may be different then others but that should hinder the support we get from AVI. I believe that our set up may be different than what they are used to seeing and it seems like it takes them all day to fix the issues and when asked what the fix is there isnt a whole lot that they point to. Again most of the time it is rebooting the devices and checking the Biamp. In my experience, I recall a time where they said "out engineering cant connect to the server we have (this is their equipment) The tech ended up giving up with the engineer who was trying to connect up to their system that is on site and there was no follow up regarding that connection that could not be made. I would have expected them to troubleshoot further but it takes them all day to get the rooms back in order since they aren't sure what is the issue I believe and then they don't want to troubleshoot the connectivity issue with the engineer after because it took so long to correct the original problem in my opinion.

We've gone through a few other A/V support organizations over the years. Our growth and needs have greatly changed. Prior A/V partners proved to be severely lacking in capability. It felt like playing whack a mole with snuffing out issue after issue rather than addressing the root cause of issues. Since working with AVI SPL, the number of issues we've faced have dropped immensely.

If you are interested in making changes to a system or have unique requirements, they are the company to work with.

Very good in USA and not so good globally for VC equipment

AVI is good for multi-projects with a national footprint. As one of many parts of a new construction project, it is very helpful to make one call and know it will get done correctly. They can be a bit more expensive, but you generally get what you pay for and I appreciate their consistency and ease to work with.

AVI-SPL did a great job during the bidding process of asking questions to ensure what they were bidding was the intent of the design team.

When we have an issue for AV system, AVI-SPL resolve the issue very quickly. On the other hand, when I place an order for an project, due to the labor limitation, we needed to wait for several weeks to complete it.

If we have equipment that fails sometimes it takes too long to have new equipment ordered and installed by AVI-SPL. Our conference rooms are a priority and sometimes it takes a month from time an issue is reported to when it fixed to have resolution. I think adding techs and planning would help. Basically we need better turn around time on issues

I have worked with Greg M. for years and Greg and his team have always provided exemplary service in whatever was asked of them. I can't think of any other team in the industry that I've worked with who provide better and more consistent customer service than the team we work with at AVI-SPL.

Kerry and Brian are the two folks in the service department with whom we've experienced the highest consistency and most success.

I only use AVI-SPL for box sales. My team installs the equipment. They are well suited for this. They frequently provide the best pricing.

AVI-SPL does a great job when our conference rooms break and malfunction. I feel like their response time and attention to detail on the service of our rooms is great.

AVI-SPL seems to not prioritize smaller/express projects and the transition from ADTECH systems to AVISPL was slow and clunky. Project timelines were dramatically longer than they should have been.

Consistency of project delivery always provides confidence in getting the job done.

AVI SPL are well suited for general installs regarding legal issues such as assistive listening support. They are less supportive on specific high end AV equipment but know how to direct you to the right people.

I think AVI-SPL is well suited for any audio or visual needs. They are also a great partner when collaborating with other vendors. We particularly appreciated Jourdan as she helped to work with our other vendor and incorporate staff within AVI-SPL to accomplish the task. She is very knowledgeable about the industry and how AVI-SPL solutions can be used for partnered solutions.

The overall impact has been positive in terms of employee experience given that we are currently resolving issues related to a couple of things AVI-SPL has been involved in.

When you know what you want and how it should be done, they can be an asset. However, you still need to have a PM staff that can do the follow-up and verify execution, as I have found them short-cutting some things. If you don't know what you want or how to get it done, then they will do what they want and you may not get what you need.

AVI-SPL has a broad base of experience and knowledge. I have worked with the same rep for at least 10 years. That makes a big difference. He has been in the industry for many years and he is able to combine his knowledge with real world experience. He is not out just to make another sale but provides direction while discussing options.

I have been working now with AVI-SPL across multiple countries/Continents. The great thing is that you have one point of contact for escalations, even if different in country teams are running the project

AVI-SPL delivered exactly what they promised. I have no complaints after working with them on 2 projects now.

AVI-SPL has always been able to bring me to my end result in the A/V environment. They can do design work, installation and support with great confidence and knowledge. I have never been let down from my perspective. They have a great knowledge base within the organization and wonderful relationships with the vendors they use. This is very helpful in finding products to implement within the project you are working on. Because of this, options you may not have thought about will be presented to you for consideration.

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