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AVI-SPL

AVI-SPL

Overview

What is AVI-SPL?

AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Service Offering Details

What is AVI-SPL?

AVI-SPL is a global digital enablement services provider that offers collaboration technology solutions, which include IT managed services. Their teams strategize, design, deploy, manage, and support audio visual (AV) and unified communications (UC) solutions that they present are simple-to-use, scalable, secure, and measurable to ensure business objectives are achieved.

AVI-SPL's expertise includes collaboration partner certifications, such as:
  • Cisco Customer Experience (CX) Specialization
  • Google Member Level Partner
  • Microsoft Managed Partner
  • Microsoft Modern Work Partner
  • Poly Platinum Partner
  • Zoom Certified Integrator and Master Agent

AV/UC technology services and support

  • design, planning, installation, and integration
  • 24/7 support from four Global Service Operations Centers
  • on-site, online, and on-demand end-user training
  • voice cloud calling and contact centers
  • user experience services
  • AVI-SPL Symphony user experience management platform to administer, monitor, control, and analyze your multi-vendor AV, UC, and meeting environments.

Additional audio visual and virtual event services

  • hybrid learning technology that supports flexible learning environments
  • experience technology that delivers immersive customer experiences
  • complete digital signage solutions, including hardware, content creation, and content management software
  • video production, broadcast, and streaming services, and remote-controlled multi-camera broadcast studios
  • virtual event management for Webex by Cisco, Microsoft Teams Live, and Zoom

AVI-SPL Screenshots

Screenshot of AVI-SPL Symphony mobile appScreenshot of AVI-SPL meeting room reference designsScreenshot of AVI-SPL meeting and collaboration solutionsScreenshot of AVI-SPL Symphony benefitsScreenshot of AVI-SPL services

AVI-SPL Videos

Powering the Hybrid Workplace with AVI-SPL Meeting and Collaboration Solutions
AVI-SPL Symphony Overview
XTG Experience Technology from AVI-SPL
AVI-SPL Experience Environments Featuring Interactive Digital Signage
AVI-SPL Northern Alberta Institute of Technology (NAIT) Case Study
AVI-SPL Truepoint Wealth Counsel Case Study

AVI-SPL Availability

GeographyGlobal

Frequently Asked Questions

AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.

CDW, Diversified Digital Signage, and Presidio are common alternatives for AVI-SPL.

Reviewers rate Vendor pre-sale highest, with a score of 9.4.

The most common users of AVI-SPL are from Enterprises (1,001+ employees).

AVI-SPL Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)50%
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Comparisons

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Reviews and Ratings

(316)

Attribute Ratings

Reviews

(1-25 of 165)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
We consulted with AVI-SPL to equip our large training space for virtual, hybrid and in-person gatherings. We were looking to upgrade our existing equipment to professionalize our technology and infrastructure and to ensure seamless use of Zoom for meetings, webinars and offerings. We average a virtual, interactive training with 50-60 people once per month.
Score 1 out of 10
Vetted Review
Verified User
Incentivized
We contracted AVI-SPL to upgrade the audio/video capabilities of our executive conference room at corporate and also in the largest conference room in the company. AVI-SPL designed and installed a Teams Meeting Room with 6 surface-mounted ceiling speakers and 3 ceiling microphones, a wall-mounted control panel and connected to an existing 85" display monitor.
December 30, 2023

good but could be better

Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use AVI-SPL for support in our conference rooms. We had conference rooms without audio and video accessible to our users. AVI-SPI provided equipment to them so that we can host video conferences. We have 2 projectors and 2 computers connected to large TVs. The room can be split up into 4 rooms or open all at once. There are also a few other rooms under our contract but the main issues happen in the main 4 conference rooms I described above. We request service call more frequently then we would like but I will say we can generally get a tech out quickly.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We rely on AVI-SPL for AV design, engineering, and support. Our conference spaces are mission critical. If an issue occurs, we need it resolved promptly. We're capable of doing some initial troubleshooting, but any complications beyond that requires specialized skill. That's where AVI-SPL comes in. Generally, the support we receive is prompt and we get back to working in a reasonable amount of time.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We partner with AVI-SPL to provide the audio/visual component on new construction distribution centers. They provide end-to-end consulting, procurement and installation. They do a good job of providing a clear and quick proposal that easily conveys the scope to the end-users and facilitates scope approval. Extremely easy to work with.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
As a subcontractor for the Audio / Visual work. AVI-SPL developed a set of shop drawings that were reviewed and coordinated with other trades before any work began. This included prework inspections to ensure a smooth installation once on-site. There will also be Owner training at the completion of the work along with Operation & Owner manuals for future reference.
December 15, 2023

My review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
they are our current AUDIO VIDEO vendor we use for support when we have issues IT cannot figure out . The problems that we have most frequently are mainly issue with aging equipement. When Equipment fails wer reachout to AVI-SPL to have them come onsite configure and replace equipment . they are normally pretty responsive
December 15, 2023

AVI-SPL

Score 10 out of 10
Vetted Review
Verified User
Incentivized
AVI-SPL is a partner vendor and supplier for many of our information technology and audio / visual needs. AVI-SPL both helps our organization identify products and services that will meet our needs and helps us source those products and services in a cost effective and timely manner. Additionally, once a solution is sourced AVI-SPL keeps us up to date on the status of delivery.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
AVI-SPL is the Crestron system integrator and maintainer for our AV system in the Emergency Operations Center. This AV system supports three spaces in one building, used during disaster and other emergency activations as well as frequent large-group training.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Recently SKC in North Carolina merged with AVI-SPL. I am still getting the same great local service and attention from the sales team. They visit according to my schedule and provide relevant information about my Higher Education environment. Response to requests is never an issue, and updates to orders are only an email away.
December 12, 2023

AV Services

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We partner with AVI-SPL for the delivery of complex audio visual collaboration projects in the United States and around the world. AVI-SPL provides installation entering resources as well as project management and design assist when required their ability to deliver large scale projects across the country on a consistent basis resolves all and any issues we are faced with.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We sought a partnership with AVI-SPL to address our audio-visual needs for our new police dispatch center. They helped us to design a 110" 4x8 customizable video wall that will allow us to display daily information as well as serve as a visual center for critical information during an evolving incident. They further helped us to incorporate visual information at the dispatch workstation, including audio resources that can be selected by the dispatcher at the desk. Part of our design included multiple 80-inch screens around the room customized as needed.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
This vendor was in place before I came to the organization, and I am here less than one year. AVI-SPL is used for providing hardware and services (installation and support) for digital signage and video conferencing at various locations for the company. They have been working with my organization for four years. This is the second time that I have inherited AVI-SPL; and it looks like the second time that I will need to fully replace them with another vendor. They are more expensive than most. Installation quality has been a major issue. They have inconsistent processes in both their installation arm and support; neither of which seem to talk to each other or know what's going on. Quote to quote sees pricing discrepancies for the same item. Incomplete installations have occurred on many occasions, with hardware installed that I can't even use; yet they signed the project off as done. There is no apparent testing or certification process. They are very, very high maintenance. If you have the time and energy to call them on their missteps and follow-up to get things correctly, then it is possible to use them to accomplish what you need. They can do a lot of things well, and can deliver if pushed to timelines. They just don't do it consistently well, sometimes unprofessionally and you need to be prepared for the fall-out. Most often, at least recently, are just a vendor - not a partner.
August 17, 2023

AVI-SPL delivers

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use AVI-SPL in our offices to provide A/V systems for Conference room use. We create the design and they implement it and then support it from a maintenance standpoint. We have to make sure the systems installed enhance the audio and visual experience of our clients and attorneys.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
AVI-SPL is our main Audio Visual Partner across our EMEA region. The scope in my case was to increase video conferencing capabilities in our Dubai office. For that we opted for the installation of a Poly X50 system including display with display stand
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