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AVI-SPL

AVI-SPL

Overview

What is AVI-SPL?

AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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KS
Kyle Shank
Senior Project Manager
Frampton Construction (Construction, 51-200 employees)
Verified User
Director in Other
Non-profit Organization Management Company, 11-50 employees
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Service Offering Details

What is AVI-SPL?

AVI-SPL is a global digital enablement services provider that offers collaboration technology solutions, which include IT managed services. Their teams strategize, design, deploy, manage, and support audio visual (AV) and unified communications (UC) solutions that they present are simple-to-use, scalable, secure, and measurable to ensure business objectives are achieved.

AVI-SPL's expertise includes collaboration partner certifications, such as:
  • Cisco Customer Experience (CX) Specialization
  • Google Member Level Partner
  • Microsoft Managed Partner
  • Microsoft Modern Work Partner
  • Poly Platinum Partner
  • Zoom Certified Integrator and Master Agent

AV/UC technology services and support
  • design, planning, installation, and integration
  • 24/7 support from four Global Service Operations Centers
  • on-site, online, and on-demand end-user training
  • voice cloud calling and contact centers
  • user experience services
  • AVI-SPL Symphony user experience management platform to administer, monitor, control, and analyze your multi-vendor AV, UC, and meeting environments.

Additional audio visual and virtual event services
  • hybrid learning technology that supports flexible learning environments
  • experience technology that delivers immersive customer experiences
  • complete digital signage solutions, including hardware, content creation, and content management software
  • video production, broadcast, and streaming services, and remote-controlled multi-camera broadcast studios
  • virtual event management for Webex by Cisco, Microsoft Teams Live, and Zoom

AVI-SPL Screenshots

Screenshot of AVI-SPL Symphony mobile appScreenshot of AVI-SPL meeting room reference designsScreenshot of AVI-SPL meeting and collaboration solutionsScreenshot of AVI-SPL Symphony benefitsScreenshot of AVI-SPL services

AVI-SPL Videos

Powering the Hybrid Workplace with AVI-SPL Meeting and Collaboration Solutions
AVI-SPL Symphony Overview
XTG Experience Technology from AVI-SPL
AVI-SPL Experience Environments Featuring Interactive Digital Signage
AVI-SPL Northern Alberta Institute of Technology (NAIT) Case Study
AVI-SPL Truepoint Wealth Counsel Case Study

AVI-SPL Competitors

AVI-SPL Availability

GeographyGlobal

AVI-SPL Downloadables

Frequently Asked Questions

AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.

CDW, Diversified Digital Signage, and Presidio are common alternatives for AVI-SPL.

Reviewers rate Vendor pre-sale highest, with a score of 9.4.

The most common users of AVI-SPL are from Enterprises (1,001+ employees).

AVI-SPL Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)50%
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Comparisons

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Reviews and Ratings

(316)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
August 16, 2022

AVI-SPL review for AV procurement

MB
Matt Bolton
AV Design Engineer
University of Nebraska (Higher Education, 5001-10,000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use AVI-SPL to procure AV equipment for systems that are designed and installed in house. All of our equipment must be competitively bid and AVI-SPL often wins those bids.
Pros and Cons
  • Fantastic customer service.
  • Competitive pricing for box sales.
  • I have no complaints here
Likelihood to Recommend
I rarely have any issues when procuring equipment from AVI-SPL, but when I do those issues are resolved very quickly and without a lot of extra time involved on my part.
Return on Investment
  • At this point I only use AVI-SPL for box sales. The pricing I receive saves my clients money.
Support Rating
10
My contact for box sales is Amanda Laraia in Tampa and she is the best. She returns emails very quickly and resolves any issues immediately.
Employee Productivity
I design all AV systems for my clients so AVI-SPL has not had any impact in this area.
Products Replaced
No
Key Differentiators
  • Price
  • Product Features
Amanda Laraia won my business by working hard, communicating extremely well, resolving issues when the arise, and pricing products competitively.
Evaluation Lessons Learned
My evaluation and selection was based on price and support and is always in the evaluation phase. However, my account rep has done nothing to lose my business.
Premium Support
No this is my everyday support experience.
Bug Resolution
No
Exceptional Examples of AVI-SPL Support
My account rep is Amanda Laraia and I get amazing support. My recent issues all revolve around items that go missing in transit to my location. Amanda always resolves these issues very quickly.
Pre-Sale Experience
10
Because Amanda Laraia is simply the best at what she does. She works very hard and communicates very quickly.
Post-Sale Experience
10
I work with Amanda Laraia on a daily basis for my projects. It doesn't matter how long after the sale, if there's a problem she will take care of it for me.
Professional Services
10
I would consider inside sales as a professional service. My experience with AVI-SPL and Amanda Laraia has been second to none.
Key Negotiation Points
Daily good service...it's what I come to expect from my account rep.
Dealing with AVI-SPL, LLC
Ask for Amanda Laraia from Tampa...
April 01, 2022

Would not hire or recommend

KS
Kenny Schubel
IT Professional
University of Florida (Higher Education, 10,001+ employees)
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
They did not listen to the design process at all. I showed them the existing room that I wanted to be mimicked and they disregarded and designed something that was not at all what we needed so that they could come in cheaper and secure the bid. At the end of the project, they would not replace the wrong hardware that they suggested in order for features that were specifically requested to work. We had to go out and purchase the hardware on our own and then pay our in-house developers to correct the coding that they did not get right. We fought this for over a year and ultimately decided to pay them rather than drag this out in court because we needed this classroom that had been down the whole time and we needed the source code that they created in order to correct their mistake and they would not release until payment was received. This was basically extortion.
Pros and Cons
  • Extort
  • Lie
  • Cheat
  • Experience in designing AV solutions
  • Listening to customers
  • Correcting their own mistakes
  • Communication
  • Attitudes need to be corrected by project managers
Likelihood to Recommend
If there were negative numbers I would absolutely use them here. I wish I could go below 0.
Return on Investment
  • They ended up costing us more money to get what we needed than the other companies that ended up being cheaper.
  • Our classroom was down for over a year because of their inexperience and lack of follow up
Support Rating
1
After seeing how they install the equipment we denied the support coverage. I had no faith that they would be able to help us as a company at all.
Employee Productivity
They have not, they only made things worse.
Alternatives Considered
I should have gone with the company that I was used to working with and had already designed and successfully installed our model classroom. This is the company that intentionally undercut by using subpar hardware that did not even work as requested.
Other Software Used
Microsoft Office 2016 (discontinued), Brave, Riskonnect
Users and Roles
We fired them after the install. They were never capable of getting the system working correctly so we fired them and hired more competent people.
Support Headcount Required
5
There was about 5 people that corrected and supported the AVI-SPL system. They had AV and PC skills that outperformed AVI-SPL.
Business Processes Supported
  • Teaching
  • Conferencing
  • Presentations
Innovative Uses
  • We have not been able to use their system as it was never working properly
Future Planned Uses
  • We will never use them in the future.
Likelihood to Renew
1
I wish there was negative numbers here. We fired them and will never renew their services.
Products Replaced
No
Key Differentiators
  • Price
  • Product Features
  • Product Usability
They made sure that they were the cheapest to get the job by using equipment that would not work at all for the scope that I gave them.
Evaluation Lessons Learned
I would not have given them the quote of a competitor in order for them to select cheaper equipment. They wanted this so that they did not have to spend as much time onsite looking into the existing classroom since their competitor had already spent the time and designed a solution that worked based off of the company that installed the original classroom that was working properly and was to be the model of all future classrooms.
Implementation Details / Implementation Partner
  • Implemented in-house
AVI-SPL
Implementation Phases
No
Implementation Issues
  • They continued to offer excuses and not solutions
  • Wrong hardware ordered by AVI-SPL
  • Lack of expertise with AVI-SPL
Implementation Rating
1
We were not at all satisfied. We had to hire another company to go behind them to get it to work.
Training Types Used
  • no training
Ease of AVI-SPL Training
No and no.
Product Configurability
1
It was not at all configurable.
Configuration Lessons
It would be best practice to stay away from this company.
UI Customization
Yes - we have customized the interface extensively
We hired another company to correct their bad programming.
Extensibility and Customization
Yes - we have added extensive custom code
We had to in order to get the system to work properly.
Additional Customization Considerations
N/A
Premium Support
No, after a year they never even got the install right.
Bug Resolution
No
Exceptional Examples of AVI-SPL Support
Lol
Usability
1
They had us replace the PC three times stating that the PSU was not strong enough to power the USB bus. The last PC had a 1500w PSU. The USB devices kept not working because they had too many USB devices connected. We had to hire another company to come out and fix this mistake as well. They redesigned the solution to get the features that we requested from the beginning and something that would work correctly.
Easy Tasks
  • None
Difficult Tasks
  • Everything
  • Every time you turn on the system you would cross your fingers. Sometimes it was the microphones that did not work, sometimes the speakers, touchscreen, cameras, lapel mic, monitors. It was always something until we paid someone to come in behind them to correct their mistakes.
Mobile Interface Availability and Impressions
No
Scalability
1
The system was not scalable with the hardware they ordered.
Reliability and Availability
1
They took over a year to get our classroom together and it still did not work.
Performance
1
Cannot stay enough to stay away from these people.
Systems Integrated With
  • N/A
Future Integration Plans
  • No
Types of Integration
N/A
Ease of Integration
N/A
Integration Lessons Learned
N/A
Pre-Sale Experience
7
Extremely easy to work with during the sales process. They made all sorts of promises that was never delivered.
Post-Sale Experience
1
They were extremely difficult to work with after the sale. The project manager was extremely pushy and tried to get me to sign off on the job for months when it was never completed. There was broken equipment and code and he still tried to bully me into signing the completion form.
Professional Services
1
They were not at all professional.
Key Negotiation Points
N/A
Contract Terms and Pricing Model
N/A
Dealing with AVI-SPL, LLC
Do not deal with them is my best advice.
Upgrade Process
No
Upgrade Benefits
  • N/A
Anticipated Benefits from Future Upgrades
  • None
Future Edition Upgrade Plans
No
Migrating Between Editions
No
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