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AVI-SPL

AVI-SPL

Overview

What is AVI-SPL?

AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Service Offering Details

What is AVI-SPL?

AVI-SPL is a global digital enablement services provider that offers collaboration technology solutions, which include IT managed services. Their teams strategize, design, deploy, manage, and support audio visual (AV) and unified communications (UC) solutions that they present are simple-to-use, scalable, secure, and measurable to ensure business objectives are achieved.

AVI-SPL's expertise includes collaboration partner certifications, such as:
  • Cisco Customer Experience (CX) Specialization
  • Google Member Level Partner
  • Microsoft Managed Partner
  • Microsoft Modern Work Partner
  • Poly Platinum Partner
  • Zoom Certified Integrator and Master Agent

AV/UC technology services and support

  • design, planning, installation, and integration
  • 24/7 support from four Global Service Operations Centers
  • on-site, online, and on-demand end-user training
  • voice cloud calling and contact centers
  • user experience services
  • AVI-SPL Symphony user experience management platform to administer, monitor, control, and analyze your multi-vendor AV, UC, and meeting environments.

Additional audio visual and virtual event services

  • hybrid learning technology that supports flexible learning environments
  • experience technology that delivers immersive customer experiences
  • complete digital signage solutions, including hardware, content creation, and content management software
  • video production, broadcast, and streaming services, and remote-controlled multi-camera broadcast studios
  • virtual event management for Webex by Cisco, Microsoft Teams Live, and Zoom

AVI-SPL Screenshots

Screenshot of AVI-SPL Symphony mobile appScreenshot of AVI-SPL meeting room reference designsScreenshot of AVI-SPL meeting and collaboration solutionsScreenshot of AVI-SPL Symphony benefitsScreenshot of AVI-SPL services

AVI-SPL Videos

Powering the Hybrid Workplace with AVI-SPL Meeting and Collaboration Solutions
AVI-SPL Symphony Overview
XTG Experience Technology from AVI-SPL
AVI-SPL Experience Environments Featuring Interactive Digital Signage
AVI-SPL Northern Alberta Institute of Technology (NAIT) Case Study
AVI-SPL Truepoint Wealth Counsel Case Study

AVI-SPL Availability

GeographyGlobal

Frequently Asked Questions

AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.

CDW, Diversified Digital Signage, and Presidio are common alternatives for AVI-SPL.

Reviewers rate Vendor pre-sale highest, with a score of 9.3.

The most common users of AVI-SPL are from Enterprises (1,001+ employees).

AVI-SPL Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)50%
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Comparisons

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Reviews and Ratings

(316)

Attribute Ratings

Reviews

(1-25 of 165)
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Score 1 out of 10
Vetted Review
Verified User
Incentivized
  • Competitively priced quote
  • Detailed requirements
  • Initial project kickoff meeting
  • In my opinion, did not provide solution to initial issue with Intune Mobile Device Mgmt prevented connectivity. Despite numerous attempts to solve, AVI-SPL deferred to Microsoft for troubleshooting.
  • Personally, later experienced connectivity issues with Teams. AVI-SPL did not offer any solutions or attempts to help. After over a month working with Microsoft, discovered a previously unannounced Teams upgrade resulted in authentication issues.
  • Microsoft recommended AVI-SPL as a preferred partner. I would expect AVI-SPL to be more knowledgeable and supportive in trying to resolve the above issues, especially since we purchased the one-year support plan.
December 30, 2023

good but could be better

Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • respond rather quickly to my requests for service
  • Friendly techs
  • Follow up via email
  • I would like to see escalated help sooner than later. There have been times where we have a tech come out, cant resolve the issues and they send another tech of the same level to look at it again.
  • I have requested an engineer is involved when a tech comes on site and that doesnt always happen.
  • I would like to see them take the initiative to dive deeper into some of the ongoing issues we have had in the past. I feel as if they come by and band aid the issue when they really need to dive into the schematics of our particular set up.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Customer interface
  • Attention to detail
  • Fast proposal generation
  • Good follow up
  • Easy to work with
  • Due to crew workload there can be little flexibility on installation
  • Can be expensive for a relatively straightforward scope
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Understanding of the system that needs to be installed.
  • Asking questions if the documents are unclear.
  • If a problem arises, they are quick to respond to ensure everything is resolved.
  • Communication during handoff from bidding to the field team.
December 15, 2023

AVI-SPL

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Customer Service
  • Sourcing best value products
  • Identifying alternative solutions
  • We would like to see our internal requisition information on products drop shipped to our facility.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
  • Scale - can work on several sites at once
  • Processes broken: many are manual, some are missing
  • Service Support and Installation Support are disconnected
  • Execution through other third parties rather than bench strength - some unprofessional people have showed up to work at my sites
  • Lacks sense of urgency to solve problems
August 17, 2023

AVI-SPL delivers

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • They understand their business and have experienced techs.
  • Their techs arrive on time and are engaged in their work while onsite.
  • They are thorough in preparing a Statement of Work that covers the scope of the project. No surprises.
  • They communicate well and set realistic expectations.
  • They really do a great job and are generally responsive.
August 17, 2023

Great Teams Rooms

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Communication- the communication was excellent for the entire project
  • Punctuality- the team showed up when they were scheduled to
  • Scheduling- the project was completed ahead of schedule
  • We had an issue with a defective part that had to be shipped from the manufacturer which caused some delays. If they had a bigger stock of parts on hand this could have been eliminated.
August 17, 2023

Support Specialists

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Communicative - The ability of the team to provide needed input, information, and insight are helpful in creating a great product.
  • Responsive - The team is able to quickly gain the information needed to provide enough data to make informed decisions.
  • NA
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