AvidXchange

Time-saving Electronic Invoice Submission: Users have consistently praised AvidXchange's electronic invoice submission feature, stating that it has been a significant time-saver. Several users have mentioned that this feature eliminates the need for sorting and coding mail, streamlining their accounts payable process.

Efficient Approval Process with Comment Logging: The ability to log comments or questions in AvidInvoice has greatly improved communication and expedited the approval process, according to multiple reviewers. This feature allows for clarification on invoices, ensuring timely review and approval by all vested entities.

Accurate Expense Charging with Property Code and Allocation Features: Reviewers have highlighted the Property Code and Allocation features in AvidInvoice as highly valuable. These features enable accurate charging of expenses to the correct entities, even for multiple properties. Users appreciate the ease with which they can allocate expenses accurately within their portfolio.

1. Limited mobile functionality: Some users have expressed frustration with the lack of a mobile app or full functionality on mobile devices, such as phones or iPads. This limitation hinders convenience and accessibility for customers who prefer to use their mobile devices.

2. Inefficient refund process: Users have raised concerns about AvidXchange's approach to refunding payments not accepted by vendors. They feel that the software initiates refunds too quickly without conducting thorough research to understand why vendors refuse payments. This can lead to unnecessary refund processes and delays.

3. Lack of customization in reporting: Several users have reported dissatisfaction with the reporting feature in AvidXchange. They feel that there is a lack of flexibility in customizing reports, as they can only provide all sections or individual reports instead of specific sections or customized reports. This restricts users' ability to obtain the specific information they need from the software's reporting capabilities.

Based on user reviews, users recommend the following for Avid:

1. Use Avid to its fullest capabilities, including thorough testing before implementation and ensuring correct ownership of Supplier functions by AvidXchange. Working with the customer support manager for implementation items and integrations is also advised.

2. Before signing up, conduct thorough research on Avid's integration with other software and understand what is wanted. It is important to consider how growth may hinder Avid's processes and ensure full integration with other accounting software. Providing vendors with a letter stating invoice requirements is also recommended.

3. For smaller companies, it is suggested to have someone dedicated to the original setup/training processes. Additionally, having one person in the office who is familiar with the system can assist others during the transition period. While users appreciate the software's ease of use, they find the support for the software problematic and confusing at times.

Overall, users highly recommend Avid as a time-saving tool that simplifies the invoicing and accounting process. They emphasize maximizing its capabilities, conducting proper research, and ensuring adequate training and support for a successful implementation.