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AWS Chatbot

AWS Chatbot

Overview

What is AWS Chatbot?

AWS Chatbot is an interactive agent designed to make it easy to monitor and interact with AWS resources in Slack channels and Amazon Chime chat rooms. With AWS Chatbot users can receive alerts, run commands to return diagnostic information, invoke…

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Reviewer Pros & Cons

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Pricing

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What is AWS Chatbot?

AWS Chatbot is an interactive agent designed to make it easy to monitor and interact with AWS resources in Slack channels and Amazon Chime chat rooms. With AWS Chatbot users can receive alerts, run commands to return diagnostic information, invoke AWS Lambda functions, and create AWS support cases.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Demos

AWS Chatbot: ChatOps for AWS - AWS Online Tech Talks

YouTube

RBC Demo - AWS Chatbot

YouTube

AWS Chatbot +AWS Lex + AWS Lambda

YouTube

AWS Chatbot +AWS Lex + AWS Lambda

YouTube

AWS Chatbot | Slack Integration with AWS Service | Send Notification to Slack on S3 Operation

YouTube
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Product Details

What is AWS Chatbot?

AWS Chatbot Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(41)

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
October 23, 2023

AWS Chatbot for users

Score 8 out of 10
Vetted Review
Verified User
Incentivized
AWS Chatbot helps us with our problems being able to connect with both sales and customer in relations to our Microsoft Teams chats.

We are able to connect easier with our sales department along with our customers that we have using teams internally. The ability to connect with customers on a real time feed helps us improve our customer service relations
  • Breakdown terms and definitions
  • Alerts from customers
  • creates real time support cases
  • better understanding of products
  • support cases could be followed up on
  • the look of the chatbot
I've had some situations in where we reached out to customers and sales in regards to new improvements from our IT team and it was very well suited when it comes to our older customers. they were able to easily review the details and provide great feedback in what we could be doing better.
  • Collaborations
  • Support Cases
  • Return Diagnostics easilt
Chat Automation (8)
33.75%
3.4
Real-time messaging
80%
8.0
Chatbot automation
60%
6.0
Chat notifications
N/A
N/A
Prospecting
N/A
N/A
Chat-based scheduling
N/A
N/A
Ticketing system
80%
8.0
Third-party integrations
50%
5.0
Chat widgets
N/A
N/A
Chat Analytics and Reports (3)
70%
7.0
Chat history and transcripts
70%
7.0
Chat reporting
70%
7.0
Chat and web analytics
70%
7.0
  • ROI based on the time that is not needed for help
  • great objections in regards to different uses
  • the monitoring of cases
Visa Acceptance Solutions (CyberSource), Oracle JD Edwards EnterpriseOne, Microsoft Teams
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