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Axcient x360Recover

Axcient x360Recover
Formerly BRC

Overview

What is Axcient x360Recover?

Axcient x360Recover (formerly BRC) can not only recover a single server or desktop, but can automate the recovery of an entire customer site through its Virtual Office and automated Runbook features. In a disaster event, authorized users can log into…

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Recent Reviews

TrustRadius Insights

Axcient x360Recover has been widely used by organizations and managed services providers, or MSPs, for various backup and disaster …
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Bryant PC Review

10 out of 10
February 28, 2023
Incentivized
We use it to deploy to our customers with servers and critical workstations. We back them up both locally and direct to cloud. We have …
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Axcient x360

10 out of 10
February 28, 2023
Incentivized
We use Axcient as a cloud backup for our servers. It works really well and is easy to setup. The web interface is simple and easy to …
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Good, not perfect

6 out of 10
January 25, 2023
Incentivized
Backup a few hundred Workstations and Servers to D2C. Also dozens of servers on Replibit Applicances. x360Sync to organize and share files …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Flexible deployment (30)
    8.8
    88%
  • Snapshots (30)
    8.7
    87%
  • Instant recovery (30)
    7.9
    79%
  • Management dashboard (30)
    7.8
    78%

Reviewer Pros & Cons

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Pricing

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Unavailable

What is Axcient x360Recover?

Axcient x360Recover (formerly BRC) can not only recover a single server or desktop, but can automate the recovery of an entire customer site through its Virtual Office and automated Runbook features. In a disaster event, authorized users can log into the web application or Remote Management Console…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Data Center Backup

Data center backup tools send data to a secure storage location after encryption and de-duplication

8.3
Avg 7.9

Enterprise Backup

Enterprise backup solutions are implemented by IT professionals to automatically and safely backup data hosted on a range of systems (including cloud-native workloads, servers, databases, laptops and mobile devices) to external cloud storage.

8.3
Avg 8.2

Disaster Recovery

Features related to planning, configuring, testing, and executing disaster recovery strategies.

7.7
Avg 7.4
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Product Details

What is Axcient x360Recover?

Axcient x360Recover is a business continuity and disaster recovery (BCDR) solution for MSPs and the SMBs they serve. x360Recover protects data from cyberthreats like ransomware or risks like accidental deletion, boasting a solution that is simple to deploy and manage. Delivered as a direct-to-cloud or appliance-based deployment, x360Recover is designed to cover all modern backup and recovery use cases—including appliance, server, and cloud-to-cloud—with a solution built on Axcient's proprietary Chain-Free backup technology and including features like AirGap, AutoVerify, Virtual Office, Local Cache, and PSA/RMM integration. By eliminating the pains and inefficiencies of chain management, Axcient aims to simplify management and can include flat-fee pooled data storage and secure long-term retention by default. Backup integrity is automatically verified, and one or more systems can be virtualized almost instantly. The vendor states x360Recover delivers an RPO of 15-minutes and an RTO of less than 1-hour.

Axcient x360Recover Features

  • Supported: AirGap
  • Supported: AutoVerify
  • Supported: Local Cache
  • Supported: Virtual Office
  • Supported: Flat-fee Pooled Data Storage and Secure Long-term Retention

Axcient x360Recover Integrations

Axcient x360Recover Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

Axcient x360Recover (formerly BRC) can not only recover a single server or desktop, but can automate the recovery of an entire customer site through its Virtual Office and automated Runbook features. In a disaster event, authorized users can log into the web application or Remote Management Console and create a virtual private cloud called a Virtual Office. The Virtual Office ensures security, privacy and reliability for every organization needing to run one or more failover virtual machines in the Axcient Cloud. The Virtual Office is an on-demand replica in the Axcient Cloud of the protected on-premises environment. There are several options for accessing VMs running in a Virtual Office, including remote desktop and VPN. A Virtual Office can be stood up either manually or by utilizing Axcient’s built-in automation and orchestration features in the web Remote Management Console.

Datto Cloud Continuity, Datto File Protection, and Datto SIRIS are common alternatives for Axcient x360Recover.

Reviewers rate Backup to the cloud and Flexible deployment highest, with a score of 8.8.

The most common users of Axcient x360Recover are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(96)
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Attribute Ratings

Reviews

(1-25 of 44)
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Josh Hatch | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
  • Backup status reports are well designed and require little management time
  • Knowledgeable and personable support staff when you need
  • Multi-tenant cloud-based backup management
  • Appliance leasing at affordable monthly cost
  • Local drive cache when you need quick data restoration without an on-site virtualization appliance
  • Client-side backup agent lacks GUI-based configuration
  • Licensing portal is a bit non-intuitive
  • Appliance repurposing could be simpler
February 28, 2023

Solid Reliable product.

Ryan Curtis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Recovery, the wide variety on how we can recover has been very helpful
  • Ease of access via the portal to allow us to easily manage many devices.
  • Support is responsive
  • It would be nice for our skilled technicians skip tier1 support on some issues.
  • Reporting, its getting better but would like to see more
  • Relaying hardware issues from BDR as tickets to our PSA
February 28, 2023

Happily using for a while

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The flexibility to build your own appliances or purchase turnkey ones for different client scopes.
  • Easy to contact support and they are generally very helpful.
  • Fast recovery for most situations
  • In recent years the security measures have made some tasks more difficult or require a support ticket. Understandable but it does take some keys out of our hands
Score 10 out of 10
Vetted Review
ResellerIncentivized
  • Axcient x360Recover allows for backup of virtual servers as well as mobile user equipment.
  • Scheduling for backups using Axcient x360Recover during non-business hour time-frames is very helpful
  • Adjustment of the Axcient x360Recover service for both internet and internal bandwidth usage based on time-frames.
  • The management portal for Axcient x360Recover is not the most intuitive, but after going through some training the system makes sense.
January 25, 2023

Good, not perfect

Score 6 out of 10
Vetted Review
ResellerIncentivized
  • Back up files
  • Generate backup images for restoration
  • Mount and Browse backup directories
  • Better user management for Client access
  • More reliable bare Metal Recovery process (rarely works)
  • More reliable downloads for large files
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Chaos engineering
  • Handles discrepancy
  • Functionality is easily usable
  • Integration & Deployment
  • Improves Customer relations
  • Purchase is expensive
  • Less tutorials and knowledge
  • Spoc and support needs to be available
  • User community needs to be strong
  • Performance should be more cloud based
Score 10 out of 10
Vetted Review
Reseller
  • Backs up data onsite and offsite
  • Virtualizes Backed up data
  • Restores quickly to both VM and bare metal devices
  • It would be nice to have less clicks to enter a clients device.
  • Better reporting.
  • Access to API to we can add it to our internal monitored Dashboard.
Score 9 out of 10
Vetted Review
Reseller
  • Backup of different appliances on a single login portal
  • Virtualization of existing backup store points
  • Monitor and remediate the issues with backup failures
  • Windows, VMware, Hyper-V, and IaaS for multiple use cases
  • Last backup time and details error on how to fix them
  • Speed of backup store points can be increased while accessing
  • Reporting of all devices with last backup successful time
Michael Arnold | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
  • Setup and configuration is extremely easy.
  • The business continuity component for spinning up the desired recovery point as a virtual machine on the appliance in order to keep the business operational is rock solid.
  • Recovering the desired backup point back to the physical hardware or virtual environment and syncing the most recent changes to finalize the recovery is awesome.
  • The system documentation is concise and easy to use.
  • The support team is absolutely fantastic.
  • It hasn't been a problem for us, but the web management interface might be a little tricky for new or inexperienced technicians that are not very familiar with backup and recovery platforms in general.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Setting Backup policies
  • Easily view backup information
  • Easily configure new clients and deploy
  • Functionality can be spotty at times
  • On systems that don't just backup, manual intervention is required.
  • KB needs to be updated.
Chris Wetzel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
  • Reliable backups as often as every hour, or less if needed
  • Automatic VM boot of snapshots
  • Automatic replication to cloud
  • The only thing missing is the ability to cancel a backup as they appear to just continue to try to run even after rebooting the BDR and endpoint until a failure finally occurs.
  • The only other ask would be to expand support to Linux operating systems.
Score 8 out of 10
Vetted Review
Reseller
  • Updates the software and backup solution to make it easier to use and configure
  • Support is very good and responsive
  • Have not needed to do a complete and total recovery but am confident it will work
  • Direct to Cloud is getting better but not that responsive to changes to the Agent.
  • Do not have a large client list using it but would like better discounts on hardware and monthly costs.
  • Better hardware options or more customizable options at least to match my customers needs.
Nathan Hoskins | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
ResellerIncentivized
  • Flexible application
  • Great functionality
  • Detailed reports
  • Ease of use - menus aren't always obvious.
  • Live view of what the unit is doing under the hood - more details of operation.
  • Simple functions need to have buttons and clearly marked - "halt backup immediately" or something.
November 30, 2022

Great Current Gen Backup

Score 10 out of 10
Vetted Review
ResellerIncentivized
  • Restorations
  • Easy backup Setup
  • Spinning up backups locally or in the cloud in a DR Scenario
  • Currently there are a few different products glued together in this solution, better continuity between the products would be nice
  • Better assistance with sizing up local appliances would be nice (like a tool which walks you through sizing it)
  • Alerting preferences/options for an MSP leave some needs to be desired
Score 10 out of 10
Vetted Review
Reseller
  • always on technology ensures the latest data is ready and available
  • chain-free backups mean faster time to restore data when necessary
  • unlimited storage & retention solves the "always add more to your plan at $X" problem
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