Axcient x360Recover (formerly BRC) Reviews

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Score 9.5 out of 100

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November 11, 2015
Anonymous | TrustRadius Reviewer
Score 1 out of 10
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Issues with failing backups drag out for months at a time. Axcient hardware replacements are quick to be suggested by support but as the issues are most often with the software architecture this almost never helps. Support often uses their access to the appliance as a back door into customer environments without our consent and despite our repeated complaints, accessing our customers servers and executing disruptive diagnostics like chkdsk in the middle of production hours for that customer environment. More recently they've been blaming their frequent off-site transfer failures on our customer's firewalls (of all makes and models) and insisting that the only possible resolution is to increase the TCP session timeout dangerously high (multiple hours), putting every client environment at substantial disk of even accidental Denial of Service attacks. Talking to any two support individuals, even when escalated all the way to their development team, often yields entirely different and contradictory answers regardless of the problem.
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What is Axcient x360Recover (formerly BRC)?

Axcient x360Recover is presented by the vendor as a cost-effective BCDR solution for Managed Services Providers (MSPs) and the SMBs they serve. Data protection and business continuity should not be out of reach for any business, and Axcient’s mission is to Keep Business Running. Described by Axcient as easy to manage, x360Recover boasts Chain-Free, AutoVerify, and PSA/RMM integration. These three technologies mean there is no chain management, data is checked for corruption before backup, and ticketing and billing processes can be fully automated. In addition, x360Recover has AirGap, which protects backups in the case of ransomware.
Categories:  Disaster Recovery

Axcient x360Recover (formerly BRC) Competitors

Acronis Cyber Backup, Veeam Backup for Google Cloud Platform, MSP360 Backup (formerly CloudBerry Backup)

Axcient x360Recover (formerly BRC) Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Mac
Mobile Application:No

Frequently Asked Questions

What is Axcient x360Recover (formerly BRC)?

Axcient BRC can not only recover a single server or desktop, but can automate the recovery of an entire customer site through its Virtual Office and automated Runbook features. In a disaster event, authorized users can log into the web application or Remote Management Console and create a virtual private cloud called a Virtual Office. The Virtual Office ensures security, privacy and reliability for every organization needing to run one or more failover virtual machines in the Axcient Cloud. The Virtual Office is an on-demand replica in the Axcient Cloud of the protected on-premises environment. There are several options for accessing VMs running in a Virtual Office, including remote desktop and VPN. A Virtual Office can be stood up either manually or by utilizing Axcient’s built-in automation and orchestration features in the web Remote Management Console.

Who uses Axcient x360Recover (formerly BRC)?

The most common users of Axcient x360Recover (formerly BRC) are from Small Businesses and the Information Technology & Services industry.