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What is Axero?

Axero's Communifire is an Enterprise Social and Collaboration platform. Used internally, it connects employees, key customers and partners to pursue shared goals. Used to build an online community, it puts the emphasis on working together, not just meeting socially.…

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Recent Reviews

TrustRadius Insights

Communifire has proven to be a valuable tool for various organizations, providing a range of use cases that enhance communication and …
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Cream of the Crop!

10 out of 10
January 18, 2016
We purchased Communifire to set up a community for consultants and contractors. It's commonly known that it's not what you know but who …
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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $49 per month
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Product Details

What is Axero?

Axero Intranet is an intranet and employee experience platform. The vendor boasts hundreds of companies use Axero Intranet to communicate, collaborate, manage tasks, organize content and develop their company culture. Designed to displace legacy intranets and document dumping grounds that are difficult to update and impossible to maintain, the Axero unified suite aims to make it easier than ever to launch modern intranets, employee hubs, enterprise portals & connect the workforce in one integrated platform.

Axero Features

  • Supported: Social Intranet
  • Supported: Internal Communications
  • Supported: Knowledge Management
  • Supported: Collaboration
  • Supported: Employee Engagement
  • Supported: Document and File Management
  • Supported: Digital Workplace

Axero Screenshots

Screenshot of Mobile intranetScreenshot of Knowledge managementScreenshot of Recognition

Axero Video

Axero is the leading intranet software that unifies teams and accelerates growth. We’re trusted by hundreds of organizations worldwide who rely on modern internal communication, collaboration, and document management tools to boost productivity and build a culture that employe...
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Axero Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

Axero's Communifire is an Enterprise Social and Collaboration platform. Used internally, it connects employees, key customers and partners to pursue shared goals. Used to build an online community, it puts the emphasis on working together, not just meeting socially. The platform, designed to encourage the spread and expansion of ideas is suited for organizations that want their community to not only get connected but also feel they are getting things done.

Axero starts at $49.

Igloo, Jive, and Microsoft SharePoint are common alternatives for Axero.

The most common users of Axero are from Mid-sized Companies (51-1,000 employees).
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View all alternatives
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Communifire has proven to be a valuable tool for various organizations, providing a range of use cases that enhance communication and collaboration among employees. For Evocca, the software serves as a social and engaging intranet solution, fostering a sense of connection and value among their employees. With Communifire, individuals can stay connected with their colleagues, share updates and information, and contribute to a positive work environment.

In addition to its intranet capabilities, Communifire acts as a centralized document repository and internal collaboration platform for Evocca. This functionality enables seamless communication between the main office and retail stores, improving coordination and facilitating the sharing of important documents and resources. The software's training site feature further enhances knowledge sharing within the organization, ensuring that employees have access to the necessary training materials and resources.

Beyond internal usage, Communifire also serves as a community platform for certification course trainees and graduates. This feature provides an interactive space where individuals can engage with each other, seek support, and exchange valuable insights. Consultants and contractors also benefit from the platform, utilizing it as a hub for connecting and collaborating with others in their field. By leveraging Communifire's features, these professionals can find additional support, access valuable information, and expand their professional networks.

Furthermore, Communifire offers various functionalities such as blogging, news and events sharing, job posting, and project collaboration. These features make it a versatile platform that caters to different needs within an organization. Whether it's creating content-rich blogs or collaborating on projects across teams or departments, Communifire facilitates seamless communication and effective collaboration.

Overall, Communifire's diverse use cases demonstrate its effectiveness as an intranet solution that strengthens communication channels, enhances collaboration efforts, and fosters engagement within organizations. With its range of features and functionalities, this software proves beneficial for companies of all sizes looking to improve internal communication dynamics and create a more connected work environment.

Customization Options: Users have found the platform's customization features to be user-friendly, allowing them to easily tailor the platform to meet their organization's specific needs.

Personalized News Feeds: Many reviewers appreciate the ability to create personalized news feeds for staff members based on their roles and positions. This feature enables relevant content to be delivered to each individual, facilitating easy access to information that is important for their responsibilities.

Active Directory Integration: Multiple users have emphasized the importance of the Active Directory Integration feature. They find this integration crucial for efficient system management, particularly during periods of rapid growth and change, as it automates the grouping of new hires or employees transitioning into different roles with the appropriate individuals and content.

Export Functionality: Some users have expressed frustration with the lack of ability to export all data from the system, which has been mentioned by multiple reviewers. They feel that having an option to export their data would greatly enhance their experience and allow for easier backup and analysis.

Outlook and Calendar Sync: Reviewers have pointed out that the 2-way synchronization between Outlook and Communifire's calendar function is not seamless, leading to confusion and missed appointments for some users. They suggest a true 2-way sync that ensures all events are accurately reflected in both platforms.

Integration and Live Editing: Several users have mentioned their desire for more integration with Office Online and the ability to work live on documents within Communifire. They believe that this would streamline collaboration processes and improve productivity by eliminating the need for constant file transfers or version control issues.

According to user reviews, the software has been recommended for various purposes:

  1. Start with basic uses and gradually implement more features. Users suggest beginning with the basic functionalities and gradually exploring the advanced features to maximize the software's potential over time.

  2. Seek support and carefully read the documentation before setting up. Users highly recommend seeking support from the company and thoroughly reading the documentation to ensure a smooth implementation process and make the most of the software's capabilities.

  3. Consider using another product for chat functions. Some users advise looking into alternative products for chat-related functionalities as they found other tools more suitable in this regard.

Overall, users recommend using the software for increasing customer interaction, creating content for repetitive dissemination of information, and intranet purposes. They appreciate its extensive features and capacity, as well as the excellent customer support provided by the company. Once set up, users find it easy to use and believe it to be adequate for groupware purposes. However, they suggest improving the search function and adding more functionality for external use. Additionally, users recommend conducting trials and proofs of concept before fully committing to the software and choosing either the cloud or on-premise version based on specific needs. They emphasize the importance of good support for a positive experience.

Attribute Ratings


(1-7 of 7)
Companies can't remove reviews or game the system. Here's why
Col Fink | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We use Communifire to host a community of our customers, each being served with different sets of information and support. We found Communifire with customisations for our specific requirements to be a much more cost-effective solution than a full bespoke production, and two years later we're still happy with that decision.

Bryce and the team are excellent to deal with and I highly recommend the package.
  • Increases engagement
  • Lots of flexibility
  • Lots of capacity to grow
  • Some UX issues that could be improved
  • Some architecture decisions don't make complete sense to me (though that's just one man's opinion)
I think Communifire is a powerful tool for both for organisational intranet applications, and where you want to get your customers really 'close' to you and supported in your ecosystem.
January 18, 2016

Cream of the Crop!

Score 10 out of 10
Vetted Review
Verified User
We purchased Communifire to set up a community for consultants and contractors. It's commonly known that it's not what you know but who you know that gets you places, so we wanted give our contractors every chance of success by bringing them together in a common place where they could connect. In addition to bringing people together we wanted to give them some extra support by providing additional information on things that might be of interest to them and help them in their work. Communifire is a great tool for this type of need. It allows us to blog, share news and events, post jobs etc., and it even allows for small teams of people to collaborate on projects. We looked at many platforms to meet this need but Communifire was really a standout for us.
  • Communifire allows people to connect easily through instant chat and messaging. It works similarly to other social media platforms like Facebook so its not hard to learn.
  • Communifire makes it easy to share news and events with our community and the presentation of this information looks very professional.
  • I found Communifire quite easy to configure to our individual needs. There were a lot of options to turn things on or off. This was important to us because in some areas of our community we wanted to allow our contractors many features and in other areas we wanted to really limit what was on offer.
  • We had a big list of things we needed a platform to do. Communifire ticked all the boxes.
  • Communifire is continually working to improve their platform. At this stage I am happy we have enough functionality and features. I will update my comments should I think of anything later.
Communifire is very suitable for our need and is a great looking platform.
Wade Dixon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
At Evocca we use Communifire across our entire organization (900-1000 employees spread across almost all of Australia). We were searching for a social and engaging intranet solution that could house our corporate documents, foster a sense of community and streamline organization wide communications. Communifire provides the social elements we were looking for and provides opportunities for staff who are living at either ends of the country to still feel connected to other staff members and valued by their colleagues. The system also allowed for a our company wide announcements to be far more engaging than just 'all staff emails'.
  • Allows for easy customization - This was important for our organization, we wanted to be able to cater the platform to the specific needs of our staff. Most of the system settings were easily accessible and those that required custom work, were provided in appropriate timeframes and at a reasonable price.
  • Personalized news feeds - Being an education provider we have a very dynamic group of staff members ranging from corporate professionals to community service teaching staff. Communifire allowed us to set up appropriate groups and sub groups so that any given staff member can have a news feed that pushes relevant content to them based on their role and position in the organization.
  • Active Directory Integration - Evocca has had stages of rapid growth and change. Effective AD integration has made it possible for new starters or those shifting roles within the company to be automatically and immediately grouped with the staff members they need to be grouped with and see the content they need to see within the platform. From a long term system management point of view, this was vital for us.
  • Exporting functionality - We look forward to being able to export all and any data from the system which I believe is not currently possible.
  • Outlook calendar synchronization - A true 2-way synch between Outlook and Communifire would allow us to make better use of the calendar function. At the moment we have it turned off to save any confusion or missed appointments from two calendars.
  • The ability to synch with Office Online - We would love to be able to work live on documents within Communifire. The more elements we could tie into the system the better.
Specific scenarios where Communifire would be well suited to an organisation, would be companies that are people focused and committed to frequent and open communication channels from both the top-down and bottom-up. It also would suit organizations that are committed to providing the staff opportunities to collaborate, share and actively contribute to company initiatives and planning. If these aren't elements of your organization's culture, the system would still work for you or those companies who just want to push information out and have an effective intranet. Communifire would cater to these scenarios just as well and is more than capable of providing that type of simple solution.
Teresa Miller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Communifire is used as our corporate intranet across our whole organization. Communifire has improved communication between our main office and retail stores as well as within each store.
  • Easy to use and understand. Staff with any social media experience picks this up immediately and uses the full set of features to communicate within their team and between teams.
  • Easy to set up. Installation support was excellent in getting us up and running quickly.
  • Excellent support. Questions are answered immediately and ongoing support is excellent to help us increase the use of additional features.
  • Could be more calendar integration between teams/spaces.
Communifire is excellent for a small business and easy to scale as we grow so we will not have to change software with accelerated growth.
Rebecca Verhoeff | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We're a process-and-policy driven business in a heavily regulated industry of specialty finance. With more than 75 employees in 9 locations, communication has always been a challenge. We use Communifire across the entire organization as a centralized document repository, internal collaboration and training site. All company-wide communications, announcements, documents, events, etc are managed here.
  • Deployment was fast, easy and without the need of an IT department.
  • Very user-friendly interface that users identify with as it is similar to other popular social media technologies . . . this is essential for adoption and continued usage.
  • Central repository for documents, training materials, and other company content.
  • Easy ability to make user groups that have rights to assigned content.
  • Removing member access without deleting content, but still keeping historical accuracy of user posts.
  • Some improvement can be made in assigning users (new and existing) to various spaces easily, perhaps through group selections.
  • Required read/receipt of content, which I understand is not being worked on.
One of the things I really like about this platform is that it can be adapted for many different things and uses. Any organization desiring a collaboration, culture-building tool, this is a great fit!
Art Aughey, FDN | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We deployed Communifre as a community platform for our certification course trainees and graduates. It is being used for our entire community of 1500 plus. We were using Facebook and email to interact with our users but needed a better way.
  • Support. Support. Support. Did I say excellent support? :)
  • Flexiblity and ease of use.
  • Responsiveness of Axero Solutions with changes.
  • Ability to make changes to the platform without programming.
Communifire is excellent as a community platform or for a company intranet.
Chuck Vigeant | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Variety of mediums to communicate with customers, partners, staff.
  • Private and public interaction available.
  • Self-help.
  • 24 hour availability.
  • Sorting data in the administrative sections. Search engine is great however.
  • Cases capability is not a full blown-help desk system, but is not designed to be. For some older customers, takes a little hand holding to get them comfortable. Our staff loves it however.
This is a bright, energetic, 'can-do' team. I have liked them from day one, because they are always striving to improve their product, help the customer, and provide tools that are not available anywhere else for the price.

IMHO most community based software is only customer-interaction focused - and separated from the rest of the business. This software allows businesses to inculcate business processes and customer-interaction to give a complete stack of tools for the small to mid-size business.

I cannot see any other way for our business to run in the future.
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