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Axero

Axero

Overview

What is Axero?

Axero's Communifire is an Enterprise Social and Collaboration platform. Used internally, it connects employees, key customers and partners to pursue shared goals. Used to build an online community, it puts the emphasis on working together, not just meeting socially.…

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Recent Reviews

TrustRadius Insights

Communifire has proven to be a valuable tool for various organizations, providing a range of use cases that enhance communication and …
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Cream of the Crop!

10 out of 10
January 18, 2016
Incentivized
We purchased Communifire to set up a community for consultants and contractors. It's commonly known that it's not what you know but who …
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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://axerosolutions.com/pricing/?utm…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $49 per month
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Product Details

What is Axero?

Axero Intranet is an intranet and employee experience platform. The vendor boasts hundreds of companies use Axero Intranet to communicate, collaborate, manage tasks, organize content and develop their company culture. Designed to displace legacy intranets and document dumping grounds that are difficult to update and impossible to maintain, the Axero unified suite aims to make it easier than ever to launch modern intranets, employee hubs, enterprise portals & connect the workforce in one integrated platform.

Axero Features

  • Supported: Social Intranet
  • Supported: Internal Communications
  • Supported: Knowledge Management
  • Supported: Collaboration
  • Supported: Employee Engagement
  • Supported: Document and File Management
  • Supported: Digital Workplace

Axero Screenshots

Screenshot of Mobile intranetScreenshot of Knowledge managementScreenshot of Recognition

Axero Video

Axero is the leading intranet software that unifies teams and accelerates growth. We’re trusted by hundreds of organizations worldwide who rely on modern internal communication, collaboration, and document management tools to boost productivity and build a culture that employe...
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Axero Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

Axero's Communifire is an Enterprise Social and Collaboration platform. Used internally, it connects employees, key customers and partners to pursue shared goals. Used to build an online community, it puts the emphasis on working together, not just meeting socially. The platform, designed to encourage the spread and expansion of ideas is suited for organizations that want their community to not only get connected but also feel they are getting things done.

Axero starts at $49.

Igloo, Jive, and Microsoft SharePoint are common alternatives for Axero.

The most common users of Axero are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(16)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Communifire has proven to be a valuable tool for various organizations, providing a range of use cases that enhance communication and collaboration among employees. For Evocca, the software serves as a social and engaging intranet solution, fostering a sense of connection and value among their employees. With Communifire, individuals can stay connected with their colleagues, share updates and information, and contribute to a positive work environment.

In addition to its intranet capabilities, Communifire acts as a centralized document repository and internal collaboration platform for Evocca. This functionality enables seamless communication between the main office and retail stores, improving coordination and facilitating the sharing of important documents and resources. The software's training site feature further enhances knowledge sharing within the organization, ensuring that employees have access to the necessary training materials and resources.

Beyond internal usage, Communifire also serves as a community platform for certification course trainees and graduates. This feature provides an interactive space where individuals can engage with each other, seek support, and exchange valuable insights. Consultants and contractors also benefit from the platform, utilizing it as a hub for connecting and collaborating with others in their field. By leveraging Communifire's features, these professionals can find additional support, access valuable information, and expand their professional networks.

Furthermore, Communifire offers various functionalities such as blogging, news and events sharing, job posting, and project collaboration. These features make it a versatile platform that caters to different needs within an organization. Whether it's creating content-rich blogs or collaborating on projects across teams or departments, Communifire facilitates seamless communication and effective collaboration.

Overall, Communifire's diverse use cases demonstrate its effectiveness as an intranet solution that strengthens communication channels, enhances collaboration efforts, and fosters engagement within organizations. With its range of features and functionalities, this software proves beneficial for companies of all sizes looking to improve internal communication dynamics and create a more connected work environment.

Customization Options: Users have found the platform's customization features to be user-friendly, allowing them to easily tailor the platform to meet their organization's specific needs.

Personalized News Feeds: Many reviewers appreciate the ability to create personalized news feeds for staff members based on their roles and positions. This feature enables relevant content to be delivered to each individual, facilitating easy access to information that is important for their responsibilities.

Active Directory Integration: Multiple users have emphasized the importance of the Active Directory Integration feature. They find this integration crucial for efficient system management, particularly during periods of rapid growth and change, as it automates the grouping of new hires or employees transitioning into different roles with the appropriate individuals and content.

Export Functionality: Some users have expressed frustration with the lack of ability to export all data from the system, which has been mentioned by multiple reviewers. They feel that having an option to export their data would greatly enhance their experience and allow for easier backup and analysis.

Outlook and Calendar Sync: Reviewers have pointed out that the 2-way synchronization between Outlook and Communifire's calendar function is not seamless, leading to confusion and missed appointments for some users. They suggest a true 2-way sync that ensures all events are accurately reflected in both platforms.

Integration and Live Editing: Several users have mentioned their desire for more integration with Office Online and the ability to work live on documents within Communifire. They believe that this would streamline collaboration processes and improve productivity by eliminating the need for constant file transfers or version control issues.

According to user reviews, the software has been recommended for various purposes:

  1. Start with basic uses and gradually implement more features. Users suggest beginning with the basic functionalities and gradually exploring the advanced features to maximize the software's potential over time.

  2. Seek support and carefully read the documentation before setting up. Users highly recommend seeking support from the company and thoroughly reading the documentation to ensure a smooth implementation process and make the most of the software's capabilities.

  3. Consider using another product for chat functions. Some users advise looking into alternative products for chat-related functionalities as they found other tools more suitable in this regard.

Overall, users recommend using the software for increasing customer interaction, creating content for repetitive dissemination of information, and intranet purposes. They appreciate its extensive features and capacity, as well as the excellent customer support provided by the company. Once set up, users find it easy to use and believe it to be adequate for groupware purposes. However, they suggest improving the search function and adding more functionality for external use. Additionally, users recommend conducting trials and proofs of concept before fully committing to the software and choosing either the cloud or on-premise version based on specific needs. They emphasize the importance of good support for a positive experience.

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Chuck Vigeant | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Variety of mediums to communicate with customers, partners, staff.
  • Private and public interaction available.
  • Self-help.
  • 24 hour availability.
  • Sorting data in the administrative sections. Search engine is great however.
  • Cases capability is not a full blown-help desk system, but is not designed to be. For some older customers, takes a little hand holding to get them comfortable. Our staff loves it however.
This is a bright, energetic, 'can-do' team. I have liked them from day one, because they are always striving to improve their product, help the customer, and provide tools that are not available anywhere else for the price.

IMHO most community based software is only customer-interaction focused - and separated from the rest of the business. This software allows businesses to inculcate business processes and customer-interaction to give a complete stack of tools for the small to mid-size business.

I cannot see any other way for our business to run in the future.
  • Eliminated the need for extra support personnel, and freed up resources for product improvement
  • Improved traffic by 65%.
Provided me many options, e.g. wiki, video, cases, forums, facebook like posting, articles, blogs, file area, and the ability to create sub communities. Nobody else came close to offering these items at a fair price, package clarity, and ease of use.

Second, the 'can-do' spirit of this team gave me comfort that anything could be fixed, solved, or implemented.
Our business depends upon this software to provide information on all aspects of our business. The future of business is a marriage between web site and customer interaction. This software will allow us to move in that direction.
Engineering
Support
Marketing
Administrative
1
Not much to support actually.

We add/change content, and assign permissions to certain users. That's about it.
  • 24 hour Real-Time support and self-help mechanisms.
  • Ability for users to communicate with each other and solve their own problems.
  • Self-Help Documentation.
  • Both private and public communities.
  • Case/help-desk.
  • Easily share wikis, videos, articles, etc with social networks.
  • Marry traditional website with community interaction.
  • Communications are centralized.
No
We didn't switch, but these are the reasons for selecting this product:
Self-help for our customers
Customers can interact with themselves or our staff
Communications are efficient and centralized
A true business and social community
A variety of means to communicate: blogs, videos, forums, private cases, event locator, file downloads, etc.
Something that was affordable
A vendor we were comfortable with
A forward thinking team
  • Vendor implemented
Hosted by Communifire.
They provided personal attention.
  • Self-taught
To use the features, not much training would be needed. The administrative tools would be worth getting some time to learn about specific/technical features like changing the color of all boxes in the wiki section, or creating announcements.
Yes
If it is something that is custom, I have no problem paying for that time. They have certainly handled all other items we have thrown at them - and some outside of the general scope.
Things get fixed in a timely manner.
This rating has a caveat - there is always room for improvement, and this team gets it.

You always learn from customers how to do things better and easier, so it is a constant learning of how people use the site. Although the search engine is exceptional, most people do not use it as their first line of research.

Much of the usability has to do with layout - and is not just a software usability item, so the rating is severely dependent up on the layout/options you choose for your usage. And their team will do anything in their power to get the results and layout you want.

The areas that need improvement - and acknowledged by the team - are the administrative tools. There are a ton of options, and it takes a little to learn some of those. For most people, however, this won't be an issue, because the support team will always help you.

This is always the case with more power. If there were fewer options it would no doubt be easier, but they give you the keys to all of the cars in the lot; so a little more to learn.
Never any problems. Quite impressed
Works in real time.
  • QQube
We auto create/send product logs as cases. Not too difficult.
  • Salesforce.
Yes.
Not for public discussion.
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