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Axios is a UK-based vendor and offers the assyst ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).https://dudodiprj2sv7.cloudfront.net/product-logos/4U/SX/W9G97RNXZN6J.pngThe right tool for ITIL implementationAxios assyst is being used primarily as a service desk tool. Since the deployment we have also introduced change management, problem management and asset management.,IT Asset Management and IT Service Management in one product ITIL framework Highly customisable service catalogue and processes Mature mobility product,Like many other ITSM tools, built-in reports are limited; third party reporting tool such as Microsoft SQL need to be used. Axios service desk does not offer much help, our internal technical people know more than their support analysts.,9,Replacement of 3 systems with Axios assyst Integration with other enterprise systems,JIRA,JIRA Service DeskAxios did not AssystService Requests. Incident, Problem, and Change management across the whole organization (or that was the intent). Actually primarily used by IT. Originally it sold to us for use with knowledge management as well but that was a total failure.,It was a low cost solution The service catalog is an ITIL compatible format,Service requests, incident, problem, and change management Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base. Axios help desk does is not knowledgable and does not follow up on reported incidents Training is incomplete - no real resources available except billable by the hour.,2,Increased handle time per incident by Help Desk Difficulty for other IT teams with creating and following up on incidents or requests The people responsible for the purchase decision and implementation are no longer with the company.,SDE,Helpline,rightanswers knowledge mgmt,ServiceNow,10
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Axios Assyst
5 Ratings
Score 6.2 out of 101
TRScore

Axios Assyst Reviews

Axios Assyst
5 Ratings
Score 6.2 out of 101
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August 18, 2016

Axios Assyst Review: "The right tool for ITIL implementation"

Score 9 out of 10
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Axios assyst is being used primarily as a service desk tool. Since the deployment we have also introduced change management, problem management and asset management.
  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product
  • Like many other ITSM tools, built-in reports are limited; third party reporting tool such as Microsoft SQL need to be used.
  • Axios service desk does not offer much help, our internal technical people know more than their support analysts.
Axios assyst is for organisations that want to improve and automate processes.
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July 03, 2014

Axios Assyst Review: "Axios did not Assyst"

Score 2 out of 10
Vetted Review
Verified User
Review Source
Service Requests. Incident, Problem, and Change management across the whole organization (or that was the intent). Actually primarily used by IT. Originally it sold to us for use with knowledge management as well but that was a total failure.
  • It was a low cost solution
  • The service catalog is an ITIL compatible format
  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.
I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
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Feature Scorecard Summary

Organize and prioritize service tickets (1)
10
Expert directory (1)
9
Service restoration (1)
9
Self-service tools (1)
9
Subscription-based notifications (1)
9
ITSM collaboration and documentation (1)
9
ITSM reports and dashboards (1)
7
Configuration mangement (1)
10
Asset management dashboard (1)
9
Policy and contract enforcement (1)
8
Change requests repository (1)
10
Change calendar (1)
7
Service-level management (1)
9

About Axios Assyst

Axios is a UK-based vendor and offers the assyst ITSM product in both SaaS and on-premise configurations - the SaaS version is called assystSaaS. This product competes with BMC Remedy, IBM SmartCloud, Cherwell Service Management, and FrontRange ITSM (now Heat Service Management).

Axios Assyst Competitors

Axios Assyst Technical Details

Operating Systems: Unspecified
Mobile Application:No