User-friendly App
Our offices use AxisCare for client scheduling, communication, and records. We are a small home health agency. I have worked with many …
Starting at $200 per month Client
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What is AxisCare Home Care Software?
AxisCare is an enterprise-level web-based home care scheduling and management platform designed for Personal Care home care agencies in all 50 states and 7 different countries that provides unlimited training and support.AxisCare offers employee scheduling, a GPS Mobile App, automatic…
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Pricing
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://axiscare.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $200 per month Client
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is AxisCare Home Care Software?
AxisCare is an enterprise-level web-based home care scheduling and management platform designed for Personal Care home care agencies in all 50 states and 7 different countries that provides unlimited training and support.
AxisCare offers employee scheduling, a GPS Mobile App, automatic invoicing, medication reminders, hospitalization tracking and metrics, custom forms and reports, payroll and billing integrations, EVV capabilities, Veterans Affairs Billing, payment processing with next-day funding, and visit insights. Built-in marketing and CRM features allow users to track revenue by referral source, analyze advertising methods, select the best advertisement methodology, and convert leads into active clients. Tracking connections and relationships allows agencies to manage marketing efforts and offer a better return on investment.
The software can be used to schedule visits with caregivers and clients, and provide real-time alerts to office staff, notifying them of late clock-ins. And users can track where visit activities take place and restrict clock-in location using geofence and GPS capabilities, ensuring that caregivers clock in and out honestly and conveniently. Caregivers can use AxisCare Mobile to record ALDs and care notes, chat in real-time with office staff, e-sign for visits, track mileage, and expenses, even if they are offline.
AxisCare integrates with partners for things like payroll and billing (Quickbooks + Quickbooks Online), federal tax credits (Rockerbox), client and caregiver satisfaction (Home Care Pulse), background checks (Allied Screening), caregiver training (CareAcademy), among others. AxisCare offers free video tutorials and customer support to help their clients get up and running on their custom site as quickly as possible.
AxisCare Home Care Software Screenshots
AxisCare Home Care Software Videos
AxisCare is a home care software solution specializing in back-office and point-of-care for non-medical agencies.
Managing multiple locations efficiently is a challenge that many organizations face. Using AxisCare’s home care software, As Close As Family can monitor branch performance in real-time with just one click.
How KIDS NW leveraged AxisCare's software to enhance its operational efficiency. KIDS NW streamlined processes, improving company efficiency and saved in salary costs.
AxisCare Home Care Software Integrations
AxisCare Home Care Software Competitors
AxisCare Home Care Software Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | United States, Canada, Australia, Mexico, United Kingdom, Ireland, South Africa, Bahamas, Malta |
| Supported Languages | English, Spanish |
AxisCare Home Care Software Downloadables
Frequently Asked Questions
AxisCare Home Care Software starts at $200.
WellSky Personal Care, Axxess Home Care Software, and AlayaCare are common alternatives for AxisCare Home Care Software.
The most common users of AxisCare Home Care Software are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(21)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
AxisCare has been a valuable tool for users in various aspects of their business operations. From transitioning to EVV and providing ongoing support, to fast collections of payments and customizable forms that enable electronic operation on the nursing side, AxisCare has proven to be an essential solution. Users appreciate the convenience of blocking caregivers' calendars for days off and find it beneficial to have a single portal for managing all aspects of their business, including applications, onboarding, scheduling, document management, billing, and payroll.
One of the key benefits of AxisCare is improved communication and teamwork among caregivers. With the ability to see available shifts without contacting the user directly, caregivers find it more convenient to manage their schedules. The feature that allows users to send messages to all caregivers regarding shifts has also proven to be beneficial. New employees find AxisCare easy to learn with its intuitive interface and robust features in the mobile app.
During the pandemic, remote client onboarding was made possible with the Forms Builder tool offered by AxisCare. Users appreciate being able to access information from years ago and easily schedule visits using AxisCare. It is important to note that AxisCare is used in conjunction with existing business practices rather than as a standalone solution.
Overall, AxisCare fulfills various needs of agencies, such as schedule management, caregiver communication, billing, invoicing, and compliance with EVV requirements. This software has helped solve staffing problems, technical issues related to EVV implementation, and improved charting and record-keeping for users. While there have been occasional issues with message delivery and time verification in the telephony aspect of AxisCare, users consider it an indispensable tool for day-to-day operations.
The software's user-friendly interface and efficient features have made it a preferred choice compared to other software options available. With its ability to streamline scheduling processes, manage client files efficiently, and provide centralized data management, AxisCare has become the backbone of many offices in the care industry. Its integration capabilities, real-time availability of data, and valuable reporting features contribute to improved office efficiency and better decision-making.
In conclusion, AxisCare has proven to be a versatile solution for various use cases, including caregiver clocking, scheduling, client file management, billing, payroll, and compliance with EVV regulations. Users appreciate its ease of use, convenience, and ability to streamline their day-to-day operations.
User-Friendly Interface: Users consistently mention that the user interface of AxisCare is intuitive, easy to learn, and navigate. They appreciate its straightforward navigation and find it convenient to have maps and directions automatically populate from the office or home. This feature enhances the user experience and streamlines operations.
Exceptional Customer Support: Many users commend the friendliness and warmth of the AxisCare team. They appreciate the personal touch and care they receive during their interactions with the company. This positive experience extends to customer support, where users find the staff to be helpful, friendly, and available. The quick response time and promptness of the customer support team are also positively mentioned by users.
Comprehensive Features: The comprehensive nature of AxisCare is praised by users who value having a single platform for various functions such as scheduling, billing, CRM, client management, and employee files. This integration streamlines operations and improves efficiency. Additionally, users appreciate being able to automate tasks related to scheduling, billing, CRM functions in one system which save time and increase productivity.
Slow response times and delays in customer support: Several users have experienced slow response times when reaching out to customer support for assistance with technical issues or inquiries. The delayed responses have caused frustration among users as it prolongs the time it takes to resolve their concerns, impacting their overall experience with the software.
Issues with missing invoices after syncing with QuickBooks: Some users have reported encountering problems with missing invoices after syncing their data with QuickBooks. This issue can create confusion and difficulties in managing financial records accurately, potentially leading to errors in payroll processing and invoicing.
Lack of features, specifically with invoicing: A number of users have expressed a desire for additional features within the invoicing function of Axis Care's software. They believe that having more robust options would enhance their ability to customize invoices, automate billing processes, and streamline financial management tasks.
Users have provided the following recommendations based on their experiences with AxisCare. They recommend:
- Utilizing AxisCare for all aspects of your home health agency, including tracking leads, scheduling, billing, and payroll. Users find it to be a comprehensive system that offers easy scheduling, tracking, and organization.
- Taking advantage of AxisCare's training resources, such as watching all of the training videos and staying in touch with customer support even after the initial setup. They appreciate the initial and ongoing training provided by AxisCare, as well as the outstanding support offered.
- Considering your specific needs before choosing AxisCare. Users suggest double checking your objectives, speaking to others, doing thorough research, and ensuring that AxisCare meets all of your needs before implementing it into your agency.
Attribute Ratings
Reviews
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April 16, 2024
User-friendly App
- Search functions
- Great Layout
- Easy to Navigate
- None.... I really love this program
April 12, 2024
I love AxisCare!
- Always updating software to ensure a smooth operation.
- Alerts us when there is a missed shift, late clock in, new CLT!
- Alerts me when something is noted to be an emergency with a clt!
- Being able to see our CLTS and Employees on a pin pointed map
- Accuracy in the mapping software
- some new alerts!
April 11, 2024
AxisCare is your one stop shop for all your needs
Score 10 out of 10
Vetted Review
Verified User
- Creating clients schedules
- How easy it is for staff to see their schedules and clock in and out
- How easy it is to run billing
- The app is very user friendly
- Running certain reports is very confusing and should be simplified and basic
- I’d like to have a spot on clients profiles where we can add important information and who their case managers are and anything that might be need to know right away kind of information
- Making it easier to create forms
April 11, 2024
Benefits of AxisCare
- Scheduling
- Reports
- Profile
- The new billing and payroll report
- The permanent schedule feature
April 10, 2024
Great tool!!!
- tracking history changes in the schedule
- organizing Calendar
- notifying staff of their scheduled shift via email
- Please add features that allow block days (for clients) that don't require service on a particular day(s)... similar to availability blocks for staff profile
- Please do not remove the old Billing/Payroll reporting
- Please add more range of days on (or add custom range) to Date Options under Real Time view under Scheduling
- Please add a feature where an automated message to all staff that are messaging after hours/weekends/holidays to our organization and its proxies. For example, when a staff calls in sick on a Saturday shift, the AxisCare messaging should prompt a message stating, "Caring Touch Home Health Care Inc. is open Mon-Fri from 9AM - 5PM, and closed on Statutory Holidays. If you're messaging due to emergency sick call or running late, and/or medical emergencies pertaining to an existing client, please call xxx-xxx-xxxx and leave a detailed message, AxisCare messaging does not immediately notify CTHHC managers afterhours."
April 10, 2024
[...} prefers AxisCare Home Care Software
Score 10 out of 10
Vetted Review
Verified User
- Easy to add or remove clients
- Easy to add or remove caregivers
- great support for when issues arise
- Glitches in the app
- Forms are very difficult to create and use
- Schedule changes don't start for several weeks after they have been made
April 09, 2024
Interim of Ann Arbor
- Mobile access
- Real time schedule
- Chat mode
- Calendar view for the clients
- Been able to have full administrative access on the mobile app
- To be able to make notes on the admin view for each client
April 08, 2024
Great Tool to have on hand...
Score 9 out of 10
Vetted Review
Verified User
- Provide spreadsheets
- accurate time stamps
- allow for custom creations
- GPS
- ease of mobile app for managers
- ability to perform task in the app
April 03, 2024
AxisCare is helpful
Score 9 out of 10
Vetted Review
Verified User
- Messaging and communication features
- Great customer service from a live representative
- Referral tracking
- More customization with leads/referral data
- More customization in referral organization
- The ability to customize individual profiles with defaults
Score 8 out of 10
Vetted Review
Verified User
- Scheduling
- Collecting clock-in and clock-out times
- EVV required GPS data
- Ability to review data filtered by caregiver, client, or both
- Daily hours expended should also show the caregiver a running total for the month or pay period with maximum allowed.
- Miles reported should also collect odometer readings to support tax free mileage records to the IRS
- Oregon EVV reporting includes hours only but does not include mileage. The EVV billing reports should also include miles. I have to create a partial custom report, save as CSV, and manually edit that file for EVV miles reporting. This is unwanted wasted labor for a report that should be included in AxisCare.
- Daily miles expended should show the caregiver a running total for the month of miles used with the maximum allowed.
- Reports should be available that compare monthly hours and miles maximums to the amount used by client and by caregiver.
- The standard web font used does not distinguish between O and 0 or 1 and l well. An option to display mixed data in a monspaced font that better distinguishes these items would be a nice option.
April 02, 2024
It became my favourite due to easy and speedy access
- Transmitting data for billing purpose
- Helpful in Tracking both client and employee hours
- And it is also speed in performance
- Then Easy to access
- Userfriendly
- I think delete option not available to delete inactive clients or caregivers
- And sometimes it is not allowing to clock in and clock out the caregivers through mobile phones. So we are spending time to confirm missed visits
- And connection problem persists with change healthcare, may be problem with change healthcare not with AxisCare.
April 02, 2024
Just do it.
- Form Customization
- EVV
- Ease of use
- Custom Service
- FAQ
March 06, 2024
Superb, top of the line, doesnt get any better
Score 10 out of 10
Vetted Review
Verified User
- Scheduling
- Customer Service
- Reports
- onboarding
- integrations
- customer success
- Need a better marketing tab....even a CRM module
- More Office Employee oversight capability
- better ability to track KPI's for all staff and not just in the field
- there has to be improvements in the referral, leads, CRM type portal. I feel this is a threat in the industry to AxisCare Home Care Software bc that portion is so very weak and outdated,
September 13, 2023
AxisCare Home Care Software
- Scheduling
- Profiles are very detailed
- I love all the reporting filters
- Would love to be able to run reports on UNverified shifts