Axonify Reviews

We use Axonify to ensure every member of our workforce is up to date on current procedures and compliance topics. This is particularly important because small mistakes or misspoken words can lead to major compliance violations in our industry. To make matters worse, our business traffic is seasonal and it is not unusual for our leadership team to make small tweaks to our business processes to accommodate changes in our understanding of the regulation, growth since the last busy season, or requirements from our partners. The daily Axonify training ensures that no one misses an update and makes it extremely difficult for our workforce to simply forget a change has been implement. The daily reinforcement, combined with the hands on implementation, and coaching from the supervisors helps to make new procedures second nature in record time.

Axonify has been deployed to the most critical areas of the business, which are varied in type, namely from customer-facing staff, to call center agents, to management staff. It addresses different business issues, as it's deployed to a variety of departments i.e. it addresses customer service training needs in the call center, product knowledge needs amongst the frontline retail staff, as well as leadership and management training for management.

My professional services learning audience spends on average one hour a month
conducting some learning and engagement activity - broken up into
micro-learning sessions of about 6 minutes each. The knowledge growth average
is 13%. What other learning methods can give me this kind of data, keep learning
fun, and engage a diverse tech workforce? The use of daily questions, intro training/guided learning, and DiscoveryZone have made a significant impact on
the learning experience across our professional services group. The business problem Axonify helps us address is the rapid need to disseminate product information and gauge "learning" versus just information sharing via email. We have
realized rapid increases in onboarding ability, product training, and building
up knowledge around strategic initiatives that are important to the success of
our business and entry into a new market.

We use Axonify across our entire business: stores, DC and Support Office. Keeping learners current, speed to deploy learning material improved, established the only 1:1 link with our employees, sales and margin improvement, safer environment and team members, increased the credibility of HR within the business (which is always a challenge).

The Axonify platform is being used across our operations and customer experience teams. The platform makes it easy to deliver required information/learning content to these targeted groups of employees in an engaging
way, with ongoing reinforcement to ensure knowledge growth and retention. In
addition, the reporting capabilities ensure that we are hitting the mark when
it comes to knowledge growth, and it helps leaders to understand knowledge and
confidence anomalies on their teams.

Axonify is used to serve our safety and compliance training to the majority of our workforce in all departments (C-Suite Executives excluded). Some of the subjects included: Must-Know company trivia, the employee handbook, office ethics, safety, fair housing, property operations manual, best accounting practices and random surveys. Axonify helps us test the knowledge of our work force and look for gaps in knowledge. We use that information to build webinars, eLearning or ILTs that match the current needs of our users. The surveys allow us to collect reaction data to make sure morale and engagement in learning is kept high.