Azure Bot Service (Microsoft Bot Framework)

Azure Bot Service (Microsoft Bot Framework)

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Score 8.0 out of 100
Azure Bot Service (Microsoft Bot Framework)

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What is Azure Bot Service (Microsoft Bot Framework)?

Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place.

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  • No setup fee

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  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Azure Bot Service (Microsoft Bot Framework)?

Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place.

Azure Bot Service (Microsoft Bot Framework) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

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Frequently Asked Questions

What is Azure Bot Service (Microsoft Bot Framework)?

Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place.

What is Azure Bot Service (Microsoft Bot Framework)'s best feature?

Reviewers rate Usability and Support Rating highest, with a score of 8.5.

Who uses Azure Bot Service (Microsoft Bot Framework)?

The most common users of Azure Bot Service (Microsoft Bot Framework) are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Reviews and Ratings

 (61)

Ratings

Reviews

(1-7 of 7)
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May 16, 2022

Azure Bot Features

Neel Shah | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use it mainly for the language translation purpose as we have some foreign clients so it really helps us in that. And the scope of it is really large. It can help us make a particular recommendation system for the targeted audience.
  • Language translation
  • Using the cloud storage
  • Integrating with our various products like apps, websites, etc.
  • For some good recommendation of the chat.
  • For Image processing and scanning.
  • For upscaling language translation in native languages of many countries.
It is helpful to us in many ways by giving the recommendation, providing multi-disciplinary platform integration, providing cloud storage with it, and many more. When it comes to doing some tasks with the image then it lags sometimes so there is a scope for improvement in it.
Due to its ample amount of features and advanced functionalities like scaling to support growth, and use of machine vision to recognize users from pictures, and moderate content.
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is utilized as a tagging framework, which clients use to depict our items and survey them as well as hold up any objections they have. It helps with Insurance Contract Request Synchronization Flow.
  • Assembles conversational AI encounters for our clients
  • Adds regular language, discourse, and vision
  • Sends to well known channels with insignificant code changes
  • It isn't exceptionally easy to use for individuals who don't know SDK execution
  • Less choices for other structure mix
  • Customization is tedious and somewhat severe
It is suited for applications like computerizing messages, or any business thought that would require the entrepreneur to robotize their reactions, particularly assuming they are managing a ton of clients and they can't answer to every single one of them. It'd be the most ideal to computerize messages of enormous associations where the reactions measure up to the clients' assumptions. It would be less appropriate in associations where clients' viewpoints matter and every client is interesting and requires the association's consideration, where the specialist organization doesn't need to sum up the clients' interests.
They provide instructional meetings, manuals, and backing staff, in addition to other things. Bugs were handily spotted and fixed, which is one of my annoyances about issues.
Al Mubassir Muin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Azure Bot Service is a Chatbot Platform and Tool category tech stack that is cross-platform. Microsoft offers template bots to assist us in developing our AI-powered chatbots. It’s a solid SDK, and we had a lot of fun building bots with it. The Bit application I created was written in C# and used a SQL database as a backend. It’s much better to concentrate on the business logic rather than the implementation details of each messenger. This platform is built for Microsoft Azure Cloud and has the most security features. LUIS and QnA Maker can create an AI-based chatbot. The bot channel is simple to use and reduces the complexity of development. Use one of our preferred programming languages (C# or Python) to create bot logic. It enables us to get up and run quickly.
  • It allows us to test, manage, and build.
  • It makes it simple to deploy and connect.
  • Bot developers will find it a useful SDK.
  • Fewer options for other framework integration.
  • Customization is time-consuming and a little bitter.
  • LUIS, a service that analyzes human language, sometimes misinterprets semantic queries.
Azure Bot Service is a technology stack tool that belongs to the Chatbot Platforms and Tools category. Any business idea that causes an automated response on the owner’s part can take advantage of this technology, such as automated emails. In industries or organizations where customer inquiries follow a pattern, the help desk can be more productive with this cloud-based system. If the bot is coded correctly, it can work in large organizations where diverse customer issues require attention.
Microsoft's customer service staff is friendly and extremely knowledgeable. They are always available to assist you with bot framework-related issues that you may be experiencing. They provide training sessions, manuals, and support personnel, among other things. Bugs were easily spotted and patched, which was one of my pet peeves about patching.
muphulusi dzivhani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Azure Bot Service (Microsoft Bot Framework) is being used by our organization. It is being used across the whole organization, and we use it to automate responses to customers. It is used as a ticketing system, which customers use to describe our products and review them as well as to lodge any complaints they have.
  • Helps manage, connect, and deploy bots across popular channel management
  • It is expensive
  • It is not very user friendly to people who do not understand SDK implementation
Azure Bot Service (Microsoft Bot Framework) is well suited in applications like automating emails, or any business idea that would require the business owner to automate their responses, especially if they are dealing with a lot of clients and they cannot reply to each one of them. It'd be best suited to automate emails of large organizations where the responses meet the clients' expectations. It would be less suited in organizations where customers' opinions matter and each customer is unique and requires the organization's attention, where the service provider doesn't have to generalize the clients' concerns
The support team is quick to attend to any concerns regarding Azure Bot Service (Microsoft Bot Framework), and they are very friendly and technical. They are always available to assist with any bot framework related issue and they normally respond within 24 hours. They try by all means to understand the problem you are facing and they explore any possible diagnosis and troubleshooting necessary.
Francis Banda | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It has automated the Frequent Asked Question (FAQ) by using step-by-step coding accessible on Microsoft Learning website.
  • Azure Bot Services helps to run frequently asked questions speedily and consistently. Thereby, reducing customer issues/inquiries management.
  • They have simplified the coding for the bot in Azure, but it would help if the coding was further simplified so that non-IT can operate [and] create it easily.
It runs on cloud and it makes the help desk more efficient. Especially in industries or organizations where customer queries seem to follow a similar pattern. However, if the bot is coded properly and consistently, it can also well work in big organizations where there is diversity in issues that might need attention by customers.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Bot Framework was analyzed as a potential solution for real-time communication for help desk enablement and collaboration. It was primarily used by the help desk area and those who have the ability to report and input problem tickets. Due to the free form nature of our help desk software, a real-time communication solution would assist in completely and accurately documenting problems and requested analysis and research.
  • Real-time communication.
  • Lightweight software protocols.
  • Most robust features only available within Microsoft toolset.
  • Too much coding required for a basic functioning bot.
Any application where real-time communication is required.
Not suited for secure communications.
If storage and network overhead are a concern, Microsoft Bot Framework is lightweight and no additional storage capacity or network interfaces are needed.
If 100% availability is required, this is not a good choice, stability was an area of concern.
Microsoft offers robust support without a high amount of extra cost to add this product on into our existing support contract.
No new onsite personnel as required and training sessions and manuals were included.
Very fast response and problem resolution were made available.
Detailed configuration guidance was provided at no extra cost.
Patching was a bit too frequent.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We needed a chatbot that could understand the user query (NLP), and based on the user query intent, fetch results from the both structured and unstructured databases. I used various Azure services along with the bot framework to solve this problem.
  • Easy to integrate different Azure services.
  • Easy to integrate with various chat bot softwares like Skype or Jabber.
  • Azure documentation still needs some improvement.
Azure Bot Service is well suited for when you want a stable version of chatbot and want to get good results. Microsoft also provides various Azure services that you can integrate easily within your bot framework.
Support is helpful when we have a problem, but online documentation is lacking.