Azure Bot Service (Microsoft Bot Framework) Reviews

10 Ratings
<a href='' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Do you work for this company? Manage this listing

Overall Rating

Reviewer's Company Size

Last Updated

By Topic




Job Type


Reviews (1-2 of 2)

Maurice Samuels | TrustRadius Reviewer
February 15, 2020

Azure Bot Service offers a great collaboration toolset with lightweight implementation

Score 7 out of 10
Vetted Review
Verified User
Review Source
Bot Framework was analyzed as a potential solution for real-time communication for help desk enablement and collaboration. It was primarily used by the help desk area and those who have the ability to report and input problem tickets. Due to the free form nature of our help desk software, a real-time communication solution would assist in completely and accurately documenting problems and requested analysis and research.
  • Real-time communication.
  • Lightweight software protocols.
  • Most robust features only available within Microsoft toolset.
  • Too much coding required for a basic functioning bot.
Any application where real-time communication is required.
Not suited for secure communications.
If storage and network overhead are a concern, Microsoft Bot Framework is lightweight and no additional storage capacity or network interfaces are needed.
If 100% availability is required, this is not a good choice, stability was an area of concern.
Microsoft offers robust support without a high amount of extra cost to add this product on into our existing support contract.
No new onsite personnel as required and training sessions and manuals were included.
Very fast response and problem resolution were made available.
Detailed configuration guidance was provided at no extra cost.
Patching was a bit too frequent.
Read Maurice Samuels's full review
Anonymous | TrustRadius Reviewer
January 12, 2020

The complete package to make a chatbot

Score 8 out of 10
Vetted Review
Verified User
Review Source
We needed a chatbot that could understand the user query (NLP), and based on the user query intent, fetch results from the both structured and unstructured databases. I used various Azure services along with the bot framework to solve this problem.
  • Easy to integrate different Azure services.
  • Easy to integrate with various chat bot softwares like Skype or Jabber.
  • Azure documentation still needs some improvement.
Azure Bot Service is well suited for when you want a stable version of chatbot and want to get good results. Microsoft also provides various Azure services that you can integrate easily within your bot framework.
Support is helpful when we have a problem, but online documentation is lacking.
Read this authenticated review

Azure Bot Service (Microsoft Bot Framework) Scorecard Summary

About Azure Bot Service (Microsoft Bot Framework)

Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place.
Categories:  Chatbot

Azure Bot Service (Microsoft Bot Framework) Technical Details

Operating Systems: Unspecified
Mobile Application:No