Azure Bot Service (Microsoft Bot Framework) Reviews

23 Ratings
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Score 8.0 out of 100

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Reviews (1-4 of 4)

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April 30, 2021
muphulusi dzivhani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Azure Bot Service (Microsoft Bot Framework) is being used by our organization. It is being used across the whole organization, and we use it to automate responses to customers. It is used as a ticketing system, which customers use to describe our products and review them as well as to lodge any complaints they have.
  • Helps manage, connect, and deploy bots across popular channel management
  • It is expensive
  • It is not very user friendly to people who do not understand SDK implementation
Azure Bot Service (Microsoft Bot Framework) is well suited in applications like automating emails, or any business idea that would require the business owner to automate their responses, especially if they are dealing with a lot of clients and they cannot reply to each one of them. It'd be best suited to automate emails of large organizations where the responses meet the clients' expectations. It would be less suited in organizations where customers' opinions matter and each customer is unique and requires the organization's attention, where the service provider doesn't have to generalize the clients' concerns
The support team is quick to attend to any concerns regarding Azure Bot Service (Microsoft Bot Framework), and they are very friendly and technical. They are always available to assist with any bot framework related issue and they normally respond within 24 hours. They try by all means to understand the problem you are facing and they explore any possible diagnosis and troubleshooting necessary.
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January 13, 2021
Francis Banda | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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It has automated the Frequent Asked Question (FAQ) by using step-by-step coding accessible on Microsoft Learning website.
  • Azure Bot Services helps to run frequently asked questions speedily and consistently. Thereby, reducing customer issues/inquiries management.
  • They have simplified the coding for the bot in Azure, but it would help if the coding was further simplified so that non-IT can operate [and] create it easily.
It runs on cloud and it makes the help desk more efficient. Especially in industries or organizations where customer queries seem to follow a similar pattern. However, if the bot is coded properly and consistently, it can also well work in big organizations where there is diversity in issues that might need attention by customers.
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February 15, 2020
Maurice Samuels | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Bot Framework was analyzed as a potential solution for real-time communication for help desk enablement and collaboration. It was primarily used by the help desk area and those who have the ability to report and input problem tickets. Due to the free form nature of our help desk software, a real-time communication solution would assist in completely and accurately documenting problems and requested analysis and research.
  • Real-time communication.
  • Lightweight software protocols.
  • Most robust features only available within Microsoft toolset.
  • Too much coding required for a basic functioning bot.
Any application where real-time communication is required.
Not suited for secure communications.
If storage and network overhead are a concern, Microsoft Bot Framework is lightweight and no additional storage capacity or network interfaces are needed.
If 100% availability is required, this is not a good choice, stability was an area of concern.
Microsoft offers robust support without a high amount of extra cost to add this product on into our existing support contract.
No new onsite personnel as required and training sessions and manuals were included.
Very fast response and problem resolution were made available.
Detailed configuration guidance was provided at no extra cost.
Patching was a bit too frequent.
Read Maurice Samuels's full review
January 12, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We needed a chatbot that could understand the user query (NLP), and based on the user query intent, fetch results from the both structured and unstructured databases. I used various Azure services along with the bot framework to solve this problem.
  • Easy to integrate different Azure services.
  • Easy to integrate with various chat bot softwares like Skype or Jabber.
  • Azure documentation still needs some improvement.
Azure Bot Service is well suited for when you want a stable version of chatbot and want to get good results. Microsoft also provides various Azure services that you can integrate easily within your bot framework.
Support is helpful when we have a problem, but online documentation is lacking.
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Azure Bot Service (Microsoft Bot Framework) Scorecard Summary

What is Azure Bot Service (Microsoft Bot Framework)?

Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place.
Categories:  Chatbot

Azure Bot Service (Microsoft Bot Framework) Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Azure Bot Service (Microsoft Bot Framework)?

Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place.

What is Azure Bot Service (Microsoft Bot Framework)'s best feature?

Reviewers rate Support Rating highest, with a score of 7.5.

Who uses Azure Bot Service (Microsoft Bot Framework)?

The most common users of Azure Bot Service (Microsoft Bot Framework) are from Enterprises and the Information Technology & Services industry.