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Backlog

Score8.7 out of 10

11 Reviews and Ratings

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What is Backlog?

Backlog is a project management and bug tracking tool for teams that want higher productivity, greater visibility, and simple project tracking. Development teams can work together with Design, Marketing, IT, and more. Backlog is designed to get everyone on track by organizing work, teammates, projects and tasks. The activity feed and watchlist are designed to help users keep an eye on relevant work and deadlines. Gantt charts and burndown charts are designed to help users visualize project progress. Comment threads allow users to leave feedback and ask questions right in tasks as they're working on them.

Categories & Use Cases

Media

Projects home page
Gantt chart
Git
commenting in issues
subtasking

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Key Features

Learn about the best (and worst!) features Backlog has to offer, as determined by TrustRadius' reviewers.
Based on 11 ratings of Backlog's features
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Top Performing Features

  • Task Management

    This includes the ability to plan, track, collaborate and report on tasks.

    Category average: 9

  • Scheduling

    Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.

    Category average: 8.3

  • Team Collaboration

    Team collaboration capabilities let team members work directly with each other and provide team updates.

    Category average: 8.8

Areas for Improvement

  • Support for Waterfall Methodology

    Waterfall methodology is a tradition development method that is linear and sequential.

    Category average: 8

  • Email integration

    Email integration allows work requests to be made directly from email.

    Category average: 7.6

  • Mobile Access

    Mobile access is the ability to access the software from a smartphone or tablet.

    Category average: 7.8

Reviews

What users are saying about Backlog.
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Best for the ticket management

Vishal SonawaneView profile
Customer support in Customer Service at amonex technolgies (51-200 employees employees)

Use Cases and Deployment Scope

our company deals with customer support with Backlog and it really plays important role

Pros

  • ticket management
  • SLA information
  • Notification alerts for the tickets
  • good interface

Cons

  • in filters it should be more filter to get know

Return on Investment

  • SLA should be given by single candle

Usability

Alternatives Considered

AWS Service Broker, Bigin by Zoho CRM and AWS Service Catalog

Other Software Used

Tata Communication CDN, 31West Global Services, SalesMonday

Complete management and collaboration tool available

Incentivized
Carol AlemanView profile
Software Engineering Manager in Engineering at Third Bridge Group Limited (501-1000 employees employees)

Pros

  • Backlog is one of the best management and collaboration tools available in the market for better managing of resources at the workplace.
  • I have been using this platform for a very long time and it has been helping me a lot to manage the business processes, manage employees, managing leads on different projects, and coordinating with colleagues.
  • It has been helping me a lot to check the issue in the project completion.
  • It gives me real-time status on the project/gives right insights of the system.

Cons

  • The biggest drawback that I want Backlog to fix as soon as possible is that is does not provide any place to explain the problem or bug virtually.
  • There is a need for a tab or space to attach screenshot or video to easily explain the bug or problem in the project.

Most Important Features

  • Progress monitoring is the most useful and helpful feature.
  • Another amazing feature is task management.
  • There is a superb feature of keeping bug history. That is an extremely helpful one.

Return on Investment

  • I can easily find all the relevant tabs and tools which I need for the business processes.
  • Support team is very professional.
  • The issue table in Backlog is very concise. It displays all the information about any potential problem according to the priority which helps to do things as per the report.

Alternatives Considered

FunctionFox

Other Software Used

Freshchat, Robly, Mixmax

All in one tool for project management and new interns.

Incentivized
Sanyam JainView profile
RPA Consultant in Information Technology at Self employed (11-50 employees employees)

Pros

  • Gantt chart
  • Github support

Cons

  • Price is very high for small teams and department of short term contracts.
  • GUI can be more intuitive.

Return on Investment

  • Software interns get easily used to this tool.
  • One who works in the SDLC gets recognized and it's easy to track rank board.

Alternatives Considered

Basecamp and Scoro

Other Software Used

Basecamp, Atlassian Jira Align (formerly AgileCraft)

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