Bacula Enterprise

Bacula Enterprise

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Score 9.5 out of 100
Bacula Enterprise


Recent Reviews

Friendly and Reliable Tool.

10 out of 10
May 19, 2022
We changed from an old competitor solution and started to use Bacula Enterprise as a backup solution for our entire corporate …
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Popular Features

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Multiple backup destinations (31)


Incremental backup identification (31)


Platform support (32)


Retention options (32)


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What is Bacula Enterprise?

Bacula Enterprise is a data center backup, restore, and recovery solution from Swiss, Dracula-themed software company Bacula Systems.

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

Data Center Backup


Product Details

What is Bacula Enterprise?

Bacula Enterprise is a modern backup, restore, and disaster recovery solution for medium and large enterprises that does not penalize you for data volume.

Bacula delivers a complete feature set to meet the needs of the most demanding data centers, MSPs and cloud providers. With a combination of reliability and functionality, it spans virtual, physical and cloud environments, all from one platform. The vendor says their product is designed with flexibility, scalability and high security in mind, and uses an industry standard SQL database, supports relational database catalogs, and has heterogeneous client support including Linux, OS X and Windows, as well as backup to disk, tape, virtual tape, robotic libraries, public and private Cloud.

According to the vendor, Bacula Systems works to deliver extremely high standards of support. Customers receive direct access to senior support engineers.

Bacula Enterprise Features

Data Center Backup Features

  • Supported: Live recovery
  • Supported: Recovery verification
  • Supported: Multiple backup destinations
  • Supported: Incremental backup identification
  • Supported: Backup to the cloud
  • Supported: Deduplication and file compression
  • Supported: Snapshots
  • Supported: Flexible deployment
  • Supported: Management dashboard
  • Supported: Platform support
  • Supported: Retention options
  • Supported: Encryption

Bacula Enterprise Integrations

Bacula Enterprise Competitors

Bacula Enterprise Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac, Solaris, FreeBSD, AIX, Debian, Ubuntu, CentOS, Red Hat, Suse, OpenSuse
Mobile ApplicationAndroid


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Frequently Asked Questions

What is Bacula Enterprise?

Bacula Enterprise is a data center backup, restore, and recovery solution from Swiss, Dracula-themed software company Bacula Systems.

What is Bacula Enterprise's best feature?

Reviewers rate Encryption highest, with a score of 10.

Who uses Bacula Enterprise?

The most common users of Bacula Enterprise are from Mid-sized Companies (51-1,000 employees) and the Government Administration industry.


(1-25 of 32)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
During these two years, we have been using Bacula Enterprise as a backup and disaster recovery solution for our entire data environment. This tool solved the problems we had in monitoring backups and in the agility to recover information. We are currently using this solution for more than 2Tb of data in a primarily virtualized environment. Bacula Enterprise's technical support has perfectly met all the needs we've had in recent years. The installation of the tool was easy and the entire team adapted well to the daily use of this solution.
  • Manage Backup Routines
  • Ease of data recovery
  • Reliable data encryption
  • Simple and friendly interface
  • Easy adaptation of the team to the solution
  • Despite the wide variety of free plugins, some basic plugins need to be paid for
Regardless of the size of data and your company, Bacula Enterprise can be used as a solution to manage backup jobs and also as a solution for disaster recovery. In addition, the cost of the tool is also a major attraction, as it was one of the great motivators for the adoption of Bacula Enterprise. A scenario where it is not advisable is if your company does not have a team with some experience in Backup solutions.
William Javier | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Throughout my 20 years in the data recovery industry, working in complex and large scenarios, I’ve never had to intervene in an environment that uses Bacula Enterprise. I’m the proof that Bacula Enterprise is a very efficient backup and disaster recovery solution. The system also has a wide variety of plugins, and the team provides great customer service. That's why I have Bacula Enterprise as a solution for protecting my company's data and I recommend it whenever I can.
  • Global deduplication
  • User-friendly administration
  • Business applications backup
  • I believe some basic plugins such as Delta and BWeb, should be free
Bacula Enterprise is great for medium and large data centers due to its scalability and robustness. However, I know of small businesses that use it successfully. The amount of Storage Daemons installed is unlimited, so it is possible to have different NAS-type storage equipment and tape libraries on different machines, with load balancing and/or failover.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Bacula to backup our virtual machines, we have more than 100 VMs and a daily backup volume of 2TB. And everything is possible thanks to bacula, a complex system that is easy to understand for those who "know". What i like most about working with bacula is the fact that it is easy to create a job for every need i have, and the infinity of things i can do is very wide, I partition the backup on my tapes, or on storage.
  • It perfectly partitions my backups to the file size I indicate.
  • His restore is where I indicate, it is easier to locate my restores.
  • Its way of scheduling backups is very complex and efficient.
  • Lay users cannot use this backup solution, only people who already know what they are doing.
I would recommend Bacula Enterprise in any scenario where the user needs a Backup solution, even though it is a difficult software to handle, the possibility of things it can do, and the cost benefit, is enough to consider Bacula Enterprise the only efficient solution. Just study a little deeper.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Bacula Enterprise has been used as a Backup tool by the company for over 5 years, covering the entire data environment, and ensuring the security of the company's environment. Its stable service guarantee, with frequent updates and technical support, when necessary, guarantee security for the IT team at times when recovery of company data is necessary.
  • Backup system administration
  • Flexibility and ease of data recovery.
  • Scanning computer data in a mixed systems network
  • Automatic distribution of updates.
Bacula Enterprise is an extremely reliable and stable Backup tool, ensuring full data recovery in case of loss or accidents in the company's environment. Bacula Enterprise is used with a focus on Windows and Linux file system backups and Oracle Database, these backups are performed on LTO tapes with compatibility of different technologies and tape versions.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Bacula Enterprise on all company network servers, backing up all information.
  • Backup VMware virtual machines.
  • Backup network servers.
  • Backup of PostgreSQL and oracle database.
  • Backup of oracle database.
  • Backup of file servers.
  • They could just improve a little the visual part of bweb, but in version 14.0.3 it is already very cool.
I believe that Bacula fits perfectly in small and large companies using Linux and Windows operating systems.
Extremely fast support and all the people I contacted were super interested in clarifying or solving any kind of technical calls.
Luis Silva | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Bacula is an intelligent backup solution. We use it for corporate backup with industry data copy routines and administrative environment. We use Bacula with a focus on filesystem backups (Linux, Windows) and Database (SQL and Oracle). In the future we will use the VMWare backup function.
  • Confidence
  • Stability
  • Speed
  • Improve the graphical interface so that reports absorb data such as performance and capacity
  • On the mainboard, a specific management environment for backing up VMWare or HyperV virtual machines could be available
  • Generation of detailed logs in real time to identify a possible problem faster
Without a doubt, I recommend Bacula as a corporate backup solution to meet any and all needs within a company. The main uses are related to system file backup, virtual machine backup (VMWare and Hyper-V), Database. We have a catalog with a record of +700TB of data and the catalog DB only has 700GB of information from this data, which represents a very large space saving in relation to the total size of backups.
Carlos Costa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Bacula to perform backups of our entire data infrastructure, with it we are able to restore data whenever one of our users requests lost files from days and months prior to their accidental alteration or deletion. This is everyday usage, but the usage strategy goes much further, with Bacula backups being our last line of defense against file and server encryption attacks.
  • Bacula has great plugins that work very accurately
  • Bacula is very simple to use, with a user-friendly web interface that facilitates operation.
  • Bacula performs the backups very accurately which is clearly noticed when a restore is performed
  • Its ease of use helps in training new support team members
  • Maybe some sort of client deploy
  • Maybe some automatic endpoint distribution
  • Maybe an integration with inventory software
Bacula is extremely reliable for storing our company's data, it brings a lot of peace of mind to the IT team because we are sure that at the necessary moment we can count on the data that has been saved. We use it to backup the entire infrastructure, database, virtual machines, active directory, file servers, and more.It works perfectly well with tape backups and also in storage spaces dedicated to faster restores.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The reason we use Bacula Enterprise is to provide an effective backup and disaster recovery framework. As the solution is agnostic, that is, it can be deployed in practically any system or application, we understand that Bacula Enterprise is currently the most appropriate solution for our environment. We use it to backup servers (Linux, MS-Windows Server, FreeBSD), database (Oracle, MySQL and MS-SQL), virtualized environments (Vmware), applications, in addition to shared file backups
  • Backup Duplication and Deduplication
  • Database backup like MySQL and Oracle
  • Backup and fast restore of mailboxes
  • Our team always points out the same problems, I believe that, today, is our biggest complaint: The interface (both graphical and the CLI) still needs improvement.
  • There is no mobile app to manage backups and restores from smartphones
  • Manual installation is time consuming.
As stated before, the system is agnostic, and its implementation can be carried out in any environment, as long as there is a team to implement and maintain it or a support contract suitable for the needs of your organization. Due to its wide compatibility, it can be used in mixed environments, such as prepared with disks and tape libraries, as well as in cloud environments.
  • In-Person Training
It's even weird to see some reviews out there punctuating Bacula Enterprise's support service poorly, I've never even had a problem that wasn't answered by the support team. Not to mention that they are available at any time, no matter what time or day you contact them, and they are extremely competent and knowledgeable about the tool.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Bacula Enterprise in our company to back up virtual machines, file servers, email accounts, ACLS, active directory user accounts, LDAP, LGPD data, and especially research and development data. The use of bacula is extremely essential for our company because with it we have the security that all data will be stored and encrypted in case of loss of services or even the burning of a physical server. company business.
  • It is possible to restore a single specific file from a virtual machine backup, without having to restore the VM completely.
  • Possibility to restore a file with its proper ACLs, without losing user access permissions.
  • Full data encryption.
  • Possibility to perform backups to tapes or VTLs
  • Difficulty in visualizing the specific position of the media slot on the tape robot, without having to click on details.
  • When I perform the version upgrade, I always have problems using it in my PT-BR language, it seems that Bacula's operation in languages other than English is not validated, so we have to wait for patches for corrections.
Bacula Enterprise is very welcome in corporate environments, with full backup of data in high-volume data centers. I believe there is the no less appropriate place, as the tool is very versatile and can adapt to any type/format of data backup.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Bacula Enterprise has added a lot of value due to high performance, agility, and reliability in backup routines. We use LDAP, AD, VMWare, and Docker plugins.
  • Backup
  • Restore
  • Recycle volumens
  • Data deduplication
  • Better support for other languages.
  • Media location view on "Media Overview".
Bacula Enterprise is extremely suitable in scenarios with thousands of small files where common tools have difficulty in backup performance, Bacula Enterprise achieves high performance especially in these cases.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We changed from an old competitor solution and started to use Bacula Enterprise as a backup solution for our entire corporate technological environment with a file server, database, virtual servers, directory server, using dedupe, saving a lot on tapes and volume in the storage. The solution proves to be very effective, agile, and simple to administer. Best cost-benefit that we find on the market, as they have the same resources as the traditional ones, and for a much more affordable price.
  • Dedup, often above 90%.
  • Intuitive web console.
  • Plugin diversity.
  • Tool tuning could be a little easier, or there are some templates.
  • A single client installation along with the plugin, so you can choose which plugin to install.
This solution helps us a lot to keep the structure unsafe in case of disaster, as it has the facility to restore the backup environment itself, if necessary, and also the backed-up content. We had previous problems in another solution, we lost the environment and not even solution consultants were able to get back up and running, and we lost our entire backup base for more than 5 years, even though we kept the best practices in preventive maintenance of the environment. With Bacula Enterprise, I feel confident that this will not happen, due to the simplicity of restoring its environment.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Bacula plays an important role to ensure our data recovery. Bacula also has so many flexibilities that we can configure according to our needs. We use Bacula Enterprise, Bacula vSphere Plugin, and Bacula Web. I would like to give a big shout to Bacula Support. Their reaction is great and is very helpful with troubleshooting the problems that I had. The explanation of troubleshooting is also clear and in a very detailed way.
  • Troubleshooting skills
  • Flexibility in configuring Job & Schedules
  • Bacula Support are top
  • Bacula Web could be improved in the future.
Flexibilities to configure the backup jobs, schedules are the most helpful feature in Bacula Enterprise. Bacula can almost cover everything.
Absolute Top support!! Very detailed explanation and troubleshooting guide!
Score 4 out of 10
Vetted Review
Verified User
Review Source
Bacula Enterprise is used across our IT organization, but we do have another product being used in the UK. We backup a variety of systems using different backup options. We have Linux servers, Windows servers, and these are a mix of physical and virtual -- both VMware and Hyper-V. The virtual infrastructure is about 95%. We do a BMR backup once each month, full backups daily of VMware virtual servers (both Linux and Windows), a full weekly for any non-virtual server, and incremental daily in-between.
  • It gets virtual servers snapshotted quickly so they can go back to work.
  • Recovery from virtual server snapshots, while quite a bit unfriendly in the GUI, do work, and work well.
  • Not needing an agent on the server being backed up is a much anticipated strength.
  • Bacula support personnel have worked with us to address some of our complaints, but I still find the GUI very cumbersome. It sorts wonderfully for a machine, but not for a human being. It's search capability is also very off and on. You have to learn a lot of tricks to get a search to work the way you want.
  • We had a LOT of problems early on with not being able to recover a VMware backup from a BMR job. It took a lot of work and correspondence between our company and Bacula before that was resolved. I find it rather a kluge to have to boot from a PE DVD, reconfigure the system, and then recover, but it does work.
  • We are still experiencing issues off and on with restoring selected files from incremental backups. Sometimes it works, other times it does not.
If all we needed to do was recover a file or server here and there without any time pressure, we'd be doing alright. I keep thinking about what would happen in a true disaster if something went awry with Bacula during the restore process. The time lag of trying to get in contact with someone overseas who probably won't get the message right away, and may or may not respond that day tends to keep me awake at night. I'm used to 24/7 high-priority support from companies like CommVault and EMC. OpenSource does have some advantages, but saving time isn't one of them.
Daniel Drucker | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are the McLean Imaging Center--the neuroimaging center at McLean Hospital. McLean maintains the world's largest neuroscientific and psychiatric research program in a private hospital. It is the largest psychiatric facility of Harvard Medical School, an affiliate of Massachusetts General Hospital, and part of Mass General Brigham. The Imaging Center is primarily research, with some clinical duties as well. At the Center we back up ~50 clients and ~1.5 PB to a mix of disk and LTO7 tape. Our primary workload is research neuroimaging data.
  • Hyper-competent support staff
  • Extreme configurability
  • Extensive logging and reporting
  • Command line and GUI interface
  • Backups storage format is outdated--treats everything, even disk, as if it were a tape.
  • No deduplication support in base product.
  • Inconsistent support for filesystem snapshots on non-Windows platforms
  • Steep learning curve--but rewards learning!
Bacula Enterprise is not the easiest backup software to work with--you are expected to be competent at the command line and editing complex configuration files, even if you mostly use the web GUI for day-to-day operations. However, study is rewarded--you can do many very complex things. Easy things may not always be easy, but very hard things are possible (unlike many competitors that make easy things easy and hard things impossible).

I would not recommend Bacula to someone who just wants a quick plug and play solution; but in my opinion your backups and disaster recovery system shouldn't be plug and play - that's a great way to feel good about a solution that won't actually work for you when it's needed!
Their support staff is hyper-competent--everyone I have worked with is a deep subject matter expert and if they didn't write the actual code, they know who did--and can talk to them immediately. They never "just try to close the ticket.' They spend as much time and effort as it takes to actually solve not just the problem you state, but really think about what you're asking and realize if it's an "XY problem" and address the real problem.

Luís Henrique Gonçalves de Aguiar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Bacula Enterprise is being used in the university's Rectory, covering all the main systems of the institution. We perform backups of our systems, stored on tapes and other storage. Backups are performed daily, including full, incremental, and differential backups. Our backups are divided into daily, weekly, and advanced backups, with reduced retention of 7 days for 1 year. Currently, we use some plugins like MySQL, Postgres, Ldap, Docker, and S3.
  • A robust and reliable solution
  • Intuitive Bweb web interface
  • Text console administration
  • Storage on different devices
  • Good compression rate
  • Easy restore process
  • More reporting options
I think that Bacula Enterprise is suitable in several scenarios, as it allows configuring your backup system in an intuitive way using BWEB, despite having a relatively high learning curve, in addition to plugins that make it possible to improve backup and restore specific applications. My usage experience is at a medium-sized university, in which we are currently working within a virtualized environment and we are migrating our environment to the cloud.

The Bacula Enterprise backup solution may not be suitable for very small environments with few applications, perhaps an alternative is the community version.
The contract support in Brazil does a good job, solving the problems and doubts presented with agility and efficiency. We had a little difficulty due to the language supported by the Bacula matrix, but not any major problems.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Bacula Enterprise is a robust backup solution. In addition to allowing complete management of the backup system in a graphic and intuitive way, it has plugins that enhance the backup of specific applications used in our organization. It has greatly optimized our backup work, making the routines more agile and bringing security to the institution's data.
  • Intuitive graphical web interface
  • Configuration of backup routines made easy
  • Specific plugins for different types of applications
  • Unlimited dynamic backup size
  • Minor difficulties in using web console
Bacula Enterprise adapts very well to the size of the institution and can be used from small companies to large companies, such as the Aparecida de Goiânia City Hall. The deployment process was easy, and we received all the needed technical support during the system installation and configuration process. Excellent training and an extremely reliable backup system.
We have always been very well served by Bacula Enterprise support. The response time is excellent, and any doubts or problems are resolved quickly and easily, avoiding complications and the evolution of problems that could arise. Only praise for Bacula Enterprise's service and support. The monitoring of the entire process from acquisition to implementation was very well done.
Roni Peterson Alvarenga | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Bacula Enterprise is the main backup tool of the Municipality of Campinas/BR. We use it for several applications and operating systems. Our goal is to guarantee backup of structured and unstructured data, something that Bacula does with mastery.
  • Compatibility with different systems.
  • Extensive documentation.
  • Proactive support team.
  • Rapid deployment.
  • Cheap deployment.
  • Simple configuration handling.
  • Web interface.
  • Mobile application.
  • Authentication layer.
Bacula Enterprise can be used in environments of different sizes, that is, from a small business to a large industry. Everything will depend on how it will be provisioned. There is no size limitation for your company. However, it is necessary that you have full knowledge of backup policies in order to make the best use of the tool.
The support service is exceptional! Always very accurate and fast in service. It is possible to note that the technical support team has enormous knowledge on the platform. There are several service channels, from call opening systems to direct channels such as WhatsApp and telegram. In addition to having a very aggressive SLA, that is, you will hardly go through an unpleasant situation.
John Kenyon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The BGW Group of companies rely on Bacula Enterprise to ensure that all company servers are backed up on a daily basis. Our environment is a mixture of physical and virtual machines, running both Windows and Linux operating systems, and hosted across multiple data centres. Over the years we have found Bacula Enterprise to be a very robust and flexible product, which easily adapts to our ongoing changes and needs.
  • Central management of all clients and jobs.
  • Accommodates various backup strategies.
  • Support for multiple platforms and media.
  • Some may find the setup intimidating, but it's actually very logical.
Bacula allows for a very flexible setup. If you are managing a varied environment or require more of a granular level control of backup settings.
The Bacula support team know their product well and respond to support tickets within 24 hours.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Bacula Enterprise Edition is used by my organization and our experience with BEE as a solution has been very positive. It has been used to back up about 400TB of data to Onprem Disk/Tape Media and Azure Blob Storage as a target. We use BEE to perform full and incremental backups in our environment.
  • NDMP, incremental accelerator.
  • Copy/migrate offsite jobs.
  • Encryption in transit and at rest.
  • Can automate with scripting.
  • BWeb GUI can be used to avoid syntax errors.
  • Verify jobs after backups.
  • Bootstrap files make life a lot easier when doing a restore when the catalog isn't available anymore.
  • Plugins (Dedup, Cloud, vSphere etc.)
  • Strong development team, provides training for users, and support team is very helpful.
  • Product is complex with many resources.
Pricing charged per client and not per data, and this reduces the overall cost.
Support team is very helpful.
Dan Molloy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
At CloudHQ, we depend on Bacula every day to backup our critical systems. We have a mixed Windows/Linux environment and needed a solution that can span multiple platforms without breaking the bank. More importantly, we needed software that reliably did it's one thing of backing up or restoring our critical data and systems. The Bacula support staff are passionate about their product and it shows in customer service and technical abilities.
  • Backs up software from multiple systems.
  • Restores software to multiple systems.
  • Notifications.
  • Reliable.
  • A little tricky to set-up at first, but like setting a watch, once you do it its a piece of cake.
When looking for a very customizable yet scaleable backup solution, Bacula is a great tool for the job.
They respond to every ticket within a reasonable time frame. Always same-day response.
Matthias Merz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are currently centralizing the existing scattered backup solutions into one solution. Due to the number of heterogeneous systems, we strongly need a centralized solution with dependable monitoring, encryption, secure cloud support for off-site backups and support for different environments and operating systems. Bacula's plug-in system provides support for our needs, may it be Windows, Linux, databases, Exchange, etc.
  • Good support during the decision phase: PoC with technical assistance and honest answers about what might pose problems.
  • Text-based configuration allows for utilization of config management and Git-based change tracking, even with merge-request-approval, if needed.
  • Supports all needed operating systems (whereas using os-specific solutions e.g. VSS snapshots on Windows, therefore utilizing the power of registered VSS writers).
  • CLI, as well as web management interfaces, are available.
  • Dependable job runs: If something goes wrong, the admin will at least know (we had issues with that in another backup solution).
  • Multi-cloud capable, with encryption support.
  • Extensive documentation provided on nearly every aspect, also covering typical sticking points.
  • There is a somewhat steep learning curve, but OTOH, I don't see how a "trivial" config could provide the flexibility and strength Bacula does.
  • Finding the right documentation may take some time due to structuring.
There are sometimes glitches in running backup jobs, but at least I get the knowledge about it by dependable job emails. This allows for quick re-schedules.
We previously had a backup solution where after rebooting a Windows server, you would receive emails telling you no backup had happened for four consecutive weeks.
General support is very fast and extensive, unfortunately, some weird corner-case issues we had took a while to get attention from the developers.
October 17, 2019

Bacula, the backup power

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Bacula to back up the entire information system of our company.
  • NDMP Backups
  • vSphere backups
  • Files backups
  • Complexity of restoring a file from a virtual machine through Fuse
Good integration for NDMP and vSphere backup
The support is responsive
Score 9 out of 10
Vetted Review
Verified User
Review Source
Bacula is used for backing up all the servers that are relevant for developing our software.
  • Bacula is platform independent. We do backups of Linux, Windows, and iOS devices and are able to "cross-recover".
  • Bacula makes it easy for us to use tapes for our long term storage.
  • We use PostgreSQL for our Bacula repository which gives us the chance to use self-designed scripts for additional information of each backup taken so far.
  • Together with PostgreSQL as Bacula repository we would like to get the partitioning of large tables being involved.
Well suited when working in an heterogeneous OS platform environment.
We are very satisfied with the support from Bacula. The response time on our issues is very short in general and all the girls and guys I was working with are experts.
Paul D Simpson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We deployed Bacula Enterprise to replace our incumbent, commercial, backup vendor after support costs increased significantly and support quality was less than expected. We conducted a PoC first, and were very impressed at the ease of use, scalability, and the effectiveness and responsiveness of the Bacula support team.
Bacula Enterprise is being used in all of our data centers throughout the United States to backup physical servers, VMware, and NAS arrays (NDMP) to deduplicating disk targets and tape.
  • Standard backups of hosts, whether physical or virtual work very well.
  • Restore of individual files or VMs is much faster than our prior solution.
  • Easy to script pre or post-backup tasks, in fact, almost anything can be scripted to work in the manner we want. Infinitely flexible!
  • Lack of "Archive" type job. (These backup files for long-term retention, then delete the original files, in order to save space or reduce clutter on production systems.
  • Config file management can become cluttered or confusing if standards are not adhered to (name by site, platform, etc), however, sheer script-ability and plain text config files instead of a proprietary database to hold configs is also one of the greatest strengths.
Bacula Enterprise is well suited to a variety of backup tasks... There are available plugins to accomplish pretty much anything we need to, and the cost for those plugins is very reasonable.
Recommended for (but certainly not limited to):
  • VM backups (VMware, Hyper-V, containers)
  • NDMP backups
  • Physical server backups via agent
  • CDP (Continuous Data Protection)
  • SAN backup transport
  • Encrypted backups
I have never, in over 20 years in information technology, encountered a more responsive, competent, and helpful support team.
  • Average time from ticket creation to initial acknowledgement (ticket assigned to an engineer): <15 minutes
  • Correct answers the 1st time, every time
  • New Feature Request was accepted, written, and implemented in less than 30 days
Rogerio Goncalves | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Bacula Enterprise is used as a main backup tool for the firm, is used to backup virtual machines, file servers, database servers and so on. Due to the flexibility and power of the Bacula Enterprise, we were able to achieve impressive numbers when compared to another tool in the market.
  • Extremely flexible and powerful, giving the operator confidence in what is happening.
  • Multi-cloud, multi-environment and multi-OS backups in one tool.
  • The BWeb interface could be improved.
  • It requires operators to have deep Linux knowledge to operate Bacula Enterprise.
Bacula Enterprise is well suited for small or big companies. It is very well documented, powerful and flexible. You can run all the components on a single server as well as in a distributed installation to achieve scale. There is no `too much` data for Bacula Enterprise.
The support is impressive. They are always available and ready to answer any sort of questions. Although Bacula Enterprise requires a good and deep Linux knowledge to be well operated, the support team provided recommendations that were not related to the product but helped the overall performance.