April 28, 2021
Score 4 out of 10
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Return on Investment
- The obvious answer to this question is that it has saved our company a substantial amount of money. We do have a support contract with Bacula, and had to go back and forth with them and our legal department to clear up which county's laws would rule in a dispute, but we finally got that hashed out. It isn't free, but it isn't close to what we were spending for support previously with EMC Networker.
- The downside to the reduced cost of ownership is that it comes with reduced timeliness of support. If something breaks on a Saturday at 2:00 a.m., we aren't going to get support on it until sometime Monday, and even then the problem likely won't be fixed on Monday either.