Bacula Enterprise

Bacula Enterprise

Customer Verified
About TrustRadius Scoring
Score 9.4 out of 100
Bacula Enterprise

Overview

Recent Reviews

Friendly and Reliable Tool.

10 out of 10
May 19, 2022
We changed from an old competitor solution and started to use Bacula Enterprise as a backup solution for our entire corporate …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features

Multiple backup destinations (30)

9.3
93%

Incremental backup identification (30)

9.1
91%

Platform support (31)

9.0
90%

Retention options (31)

8.8
88%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Bacula Enterprise?

Bacula Enterprise is a data center backup, restore, and recovery solution from Swiss, Dracula-themed software company Bacula Systems.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Veeam Backup & Replication?

Veeam’s® premier product, Veeam Backup & Replication™, delivers availability for all cloud, virtual, Kubernetes and physical workloads. Through a management console, the software provides backup, archival, recovery and replication capabilities.

What is Acronis Cyber Backup?

Acronis Backup is a data backup and protection software. It provides threat protection using Acronis Active Protection, mobile data protection, multi-tier deduplication, blockchain notarization, and off-host backup operations.

Features Scorecard

Data Center Backup

8.7
87%

Product Details

What is Bacula Enterprise?

Bacula Enterprise is a modern backup, restore, and disaster recovery solution for medium and large enterprises that does not penalize you for data volume.

Bacula delivers a complete feature set to meet the needs of the most demanding data centers, MSPs and cloud providers. With a combination of reliability and functionality, it spans virtual, physical and cloud environments, all from one platform. The vendor says their product is designed with flexibility, scalability and high security in mind, and uses an industry standard SQL database, supports relational database catalogs, and has heterogeneous client support including Linux, OS X and Windows, as well as backup to disk, tape, virtual tape, robotic libraries, public and private Cloud.

According to the vendor, Bacula Systems works to deliver extremely high standards of support. Customers receive direct access to senior support engineers.

Bacula Enterprise Features

Data Center Backup Features

  • Supported: Live recovery
  • Supported: Recovery verification
  • Supported: Multiple backup destinations
  • Supported: Incremental backup identification
  • Supported: Backup to the cloud
  • Supported: Deduplication and file compression
  • Supported: Snapshots
  • Supported: Flexible deployment
  • Supported: Management dashboard
  • Supported: Platform support
  • Supported: Retention options
  • Supported: Encryption

Bacula Enterprise Integrations

Bacula Enterprise Competitors

Bacula Enterprise Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac, Solaris, FreeBSD, AIX, Debian, Ubuntu, CentOS, Red Hat, Suse, OpenSuse
Mobile ApplicationAndroid

Comparisons

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Frequently Asked Questions

What is Bacula Enterprise?

Bacula Enterprise is a data center backup, restore, and recovery solution from Swiss, Dracula-themed software company Bacula Systems.

What is Bacula Enterprise's best feature?

Reviewers rate Backup to the cloud and Encryption highest, with a score of 10.

Who uses Bacula Enterprise?

The most common users of Bacula Enterprise are from Mid-sized Companies (51-1,000 employees) and the Government Administration industry.

Reviews

(1-17 of 17)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
It's even weird to see some reviews out there punctuating Bacula Enterprise's support service poorly, I've never even had a problem that wasn't answered by the support team. Not to mention that they are available at any time, no matter what time or day you contact them, and they are extremely competent and knowledgeable about the tool.
Daniel Drucker | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Their support staff is hyper-competent--everyone I have worked with is a deep subject matter expert and if they didn't write the actual code, they know who did--and can talk to them immediately. They never "just try to close the ticket.' They spend as much time and effort as it takes to actually solve not just the problem you state, but really think about what you're asking and realize if it's an "XY problem" and address the real problem.

Luís Henrique Gonçalves de Aguiar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The contract support in Brazil does a good job, solving the problems and doubts presented with agility and efficiency. We had a little difficulty due to the language supported by the Bacula matrix, but not any major problems.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have always been very well served by Bacula Enterprise support. The response time is excellent, and any doubts or problems are resolved quickly and easily, avoiding complications and the evolution of problems that could arise. Only praise for Bacula Enterprise's service and support. The monitoring of the entire process from acquisition to implementation was very well done.
Roni Peterson Alvarenga | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The support service is exceptional! Always very accurate and fast in service. It is possible to note that the technical support team has enormous knowledge on the platform. There are several service channels, from call opening systems to direct channels such as WhatsApp and telegram. In addition to having a very aggressive SLA, that is, you will hardly go through an unpleasant situation.
Paul D Simpson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have never, in over 20 years in information technology, encountered a more responsive, competent, and helpful support team.
Examples:
  • Average time from ticket creation to initial acknowledgement (ticket assigned to an engineer): <15 minutes
  • Correct answers the 1st time, every time
  • New Feature Request was accepted, written, and implemented in less than 30 days
Rogerio Goncalves | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The support is impressive. They are always available and ready to answer any sort of questions. Although Bacula Enterprise requires a good and deep Linux knowledge to be well operated, the support team provided recommendations that were not related to the product but helped the overall performance.
Score 8 out of 10
Vetted Review
Verified User
Review Source
They're excellent, fast to respond and knowledgeable. I can't fault the support provided at all. On every occasion that we've had a need to contact them during our evaluation, installation, and use of Bacula Enterprise, they've always given us the help that we required. The responses they provide are detailed and we always feel that they've taken the time to read and understand our issue and give a full and personalized answer.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I've used customer support with tons of enterprise software companies - I've never been so thoroughly impressed by a group's ability to over-communicate and over-deliver. Their support is always quick and they truly care about the outcome of your support ticket.