Bacula Enterprise Reviews

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19 Ratings
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Score 9.4 out of 100

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Reviews (1-9 of 9)

Paul D Simpson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Support

10
I have never, in over 20 years in information technology, encountered a more responsive, competent, and helpful support team.
Examples:
  • Average time from ticket creation to initial acknowledgement (ticket assigned to an engineer): <15 minutes
  • Correct answers the 1st time, every time
  • New Feature Request was accepted, written, and implemented in less than 30 days
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Rogerio Goncalves | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Support

10
The support is impressive. They are always available and ready to answer any sort of questions. Although Bacula Enterprise requires a good and deep Linux knowledge to be well operated, the support team provided recommendations that were not related to the product but helped the overall performance.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Support

10
They're excellent, fast to respond and knowledgeable. I can't fault the support provided at all. On every occasion that we've had a need to contact them during our evaluation, installation, and use of Bacula Enterprise, they've always given us the help that we required. The responses they provide are detailed and we always feel that they've taken the time to read and understand our issue and give a full and personalized answer.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Support

10
We are very satisfied with the support from Bacula. The response time on our issues is very short in general and all the girls and guys I was working with are experts.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Support

10
I've used customer support with tons of enterprise software companies - I've never been so thoroughly impressed by a group's ability to over-communicate and over-deliver. Their support is always quick and they truly care about the outcome of your support ticket.
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Feature Scorecard Summary

Universal recovery (1)
9.1
Live recovery (2)
7.3
Recovery verification (11)
8.8
Business application protection (2)
8.2
Multiple backup destinations (15)
9.0
Incremental backup identification (15)
9.0
Backup to the cloud (7)
8.7
Deduplication and file compression (10)
8.6
Snapshots (8)
8.6
Flexible deployment (13)
8.2
Management dashboard (12)
7.5
Platform support (14)
9.1
Retention options (14)
9.1
Encryption (8)
9.0

About Bacula Enterprise

Bacula Enterprise is a modern backup, restore, and disaster recovery solution for medium and large enterprises that does not penalize you for data volume.

Bacula delivers a complete feature set to meet the needs of the most demanding data centers, MSPs and cloud providers. With a combination of reliability and functionality, it spans virtual, physical and cloud environments, all from one platform. The vendor says their product is designed with flexibility, scalability and high security in mind, and uses an industry standard SQL database, supports relational database catalogs, and has heterogeneous client support including Linux, OS X and Windows, as well as backup to disk, tape, virtual tape, robotic libraries, public and private Cloud.

According to the vendor, Bacula Systems works to deliver extremely high standards of support. Customers receive direct access to senior support engineers.

Bacula Enterprise Features

Data Center Backup Features
Does not have featureUniversal recovery
Has featureLive recovery
Has featureRecovery verification
Does not have featureBusiness application protection
Has featureMultiple backup destinations
Has featureIncremental backup identification
Has featureBackup to the cloud
Has featureDeduplication and file compression
Has featureSnapshots
Has featureFlexible deployment
Has featureManagement dashboard
Has featurePlatform support
Has featureRetention options
Has featureEncryption

Bacula Enterprise Integrations

Amazon API Gateway, VMware ESXi, SAP HANA, Google Cloud CDN, Hyper-V, Proxmox VE, Azure Active Directory, PostgreSQL, MySQL, DB2, Red Hat Virtualization (RHV) (formerly RHEV), Citrix Hypervisor (formerly XenServer), Docker and persistent data, Kuberbetes Clusters, Oracle Cloud, MSSQL, SAP (Sybase) ASE, KVM, Active Directory / LDAP, Xen, Oracle DB, SWIFT Cloud Storage

Bacula Enterprise Competitors

Bacula Enterprise Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Linux, Mac, Solaris, FreeBSD, AIX, Debian, Ubuntu, CentOS, Red Hat, Suse, OpenSuse
Mobile Application:Android